Provident Personal Credit Reviews 

This organisation should be shut down and made to reimburse all of the vulnerable and susceptible people they have knowingly fleeced. Anyone who has had dealings with them, you need to make a complaint and if they refuse to uphold your complaint then do not hesitate to refer it to the Financial Ombudsman.

Wouldnt use them again after been put on furlough I had a few money problems so couldn't afford to pay every week my agent hassled by text calls and coming to the door 3-4 times a week (after they were allowed again) after the first lockdown agent even tried contacting me and my wife through Facebook which was completely unacceptable all I can say is good luck trying to get the rest of your money from me it isnt happening

Brilliant company on bransholme best loan man ive dealt with and even other companys mike whos retired now fantastic man like family companys been a big help for me

Please provident don't send scammer loan leaflet to my address again because i am not desperate.

Still targeting low income and vulnerable people, 550%apr, Shouldn't be able to be in business.

Been awarded redress which they have agreed. Now over 2 months later still not been settled despite financial ombudsman chasing them, if I were you any complaints you have they just ignore and hope it will go away as they ignore you. Would stay well clear to be honest. Really bad service. Don’t keep to their words. Actually harassed me for payment which I oaid over three years ago and ombudsman awarded £209 for harassing me. Still waiting for that as well. Terrible customer service.

Only gave one star to be able to leave a review, my partner put in a complaint over 56 days ago with the help of myself and his family, he needs help with things like this due to mental health problems. He was told to allow them 56 days, it has now passed 56 days and they are no longer responding to emails (was replying with 48 hours until a week ago) He is on so much medication for his schizophrenia and other illnesses that he can't remember what he did yesterday let alone when he took all his loans out. The agent knew of his mental health but sold him loans without telling him how much extortionate interest was being added each time. He is on the severe mental illness register because of his problems. Provident are aware of this and have been sent all proofs yet his still waiting for an outcome more than 56 days later. He was taken advantage of and they know this!!

Really pleased with the way this company has dealt with my complaints.
Having been a customer for years I did fall behind and was my fault.
But after a few emails and phone calls I received a good pay out and debt wiped off.
Although I had a letter 3 weeks ago saying they still owe me a tiny amount and would take 2 weeks we now in week 3 but overall if u use this company we'll.
Then the benefits are there

Would leave 0 stars if I could! Unethical immoral company. Avoid like the plague. Their interest rate is absolutely extortionate and they pray on people who are going through hard times, taking advantage of the fact that they are in need of quick easy money. Before you have paid one loan off they are bugging you to take another one. Trying to claim back via the mis-selling procedure takes an age, even when they have admitted they were wrong and will issue a cheque. They then calculate the redress figures wrongly (leaving you out of pocket) so PLEASE CHECK THESE before accepting any figures from them. They dont answer emails. There is never anyone available to speak to when you call. They dont answer facebook messages. What a shambles of a company. They will no doubt one day follow the route of Sunny, Wageday Advance, Wonga etc and go bust.

Having been a Provident employee I can wholeheartedly inform people to not use this company. If your finances are that bad that they are your only option believe me you will be in an even worse position afterwards. When I started I felt that I was really helping people who were struggling and indeed the company seemed to adhering to FCA rules. Once they got their license tho, things soon changed and we were pushing loans onto people who didn't need them and couldn't afford them. Constantly putting temptation in front of vulnerable people........

This is my second review, i have had 2 loans with provident personal credit and have to say a very good company. I was refused elsewhere and am pleased i managed to get a loan through provident. The staff are very enthusiastic and professional in particular donna and paul who processed my loan. The rates are quite good and give plenty of time to repay, they look at personal circumstances not just credit rating i would like to commend this company on excellent service also being very friendly and helpful. Considering they come to your home and have higher overheads than most companies their rates are decent and they set an example to other loan providers. My opinion is if you need short term cash give provident a bash!!!

We had a leaflet shoved through our door today advertising loans at over 535% APR.

If I were to borrow £500 for 12 months with these loan sharks, I'd have to pay a total of over £2700.

That's absolutely disgusting. They target deprived and low income areas, especially after the year we've all had with covid and with Christmas coming up. Its absolutely disgusting and should be illegal.

I can't give this dreadful company a low enough rating. They claim to perform affordability checks, yet my wife who was on maternity leave and couldn't afford her own expenses, let alone the added expense of a loan at over 1000% Apr! (Yes, that's a thousand) was offered a loan. I don't see how this loan shark company are legally allowed to operate. They pry on the desperate and offer false hope. They also neglect to mention the fact that if you take out one of their overpriced loans, you can kiss goodbye any chance of getting a mortgage for at least 2 years. The FCA should shut this firm down immediately. Avoid at all costs!

My daughter has just left sixth form and going on to university and these disgusting vultures have sent her a letter offering her a loan at 535.3% APR. How dare you try and get customers this way! Absolutely disgusting wanting 18 year old as a customer. You have been reported and also reported for getting her address and details somehow without her consent

Absolutely awful company, continuously harassed us when we're not even their client and he no longer lives here and have now got a debt collector company sending letters here, they have no respect for anyone and now I have to take this to the ICO because apparently we don't have the authority to make a complaint

don't even bother with this company! My partner has had 2 previous loans in the past, applied for a loan for a small amount due to unexpected expenses, provided payslips proof of income, letter from head office at work, photo id, driving licence, pension letter, bank statements, everything except a bloody kidney! & it's still not enough, they are a joke, take a loan out elsewhere it's prob less stressful 😡🤬

Recent loan and rep is great ...but the call centre is absolutely HOPELESS. Tried to change my payment card details but the site kept saying ooops something went wrong hence my wkly payment bounced. Called 3 times, cut off twice. They cant chsnge my card details but can use the same card to take payment. I can't do it online as it doesnt work. My rep cant do it neither can her manager!! In an age where we can put a man on the moon i find it unbelievable we cant take a change of details online or phone. Pathetic, sort it out

I had a provident loan few yrs back.had a bit money trouble etc..ive had a letter from lowells to say they have taken over my debt and to pay them..cut a long story short i owe a bit by there reckoning not mine..and that i have 4 loans with them not by my knowledge i did or have..now i need to contact citizens advice pronto

Great staff,but do not apply if you have bad or poor scoring as will declined ,wasted time not recommended at all

Wished I could put no stars .... disgraceful company can’t believe your still trading ... hurry up and pay out from my FOS complaint for irresponsible lending ... can’t believe How many people you have done this to. Why not claim your trustpilot page ? Hmm I wonder why!