I have been w/ Puretalk since July of 2021. Coverage is as good and in some spots better than Verizon. Customer service is very good as well. When I do have an issue, I have spoken w/ someone who s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PureTalk provides the same excellent service at a fraction of the cost of the major carriers. We’re retired and needed to reduce costs, where possible, and PureTalk, a veteran owned company, has achi... See more
Company replied
Outstanding customer service. When changing carriers Trac Phone slow walked unlocking my phone. A PureTalk rep set up a 3-way call with me and Trac Phone and got it done immediately. Also, tech suppor... See more
Company replied
They answer the phone. They are professional and knowledgeable about their product. Their instructions are clear and understandable . They spend as much time as needed to solve my issues. This company... See more
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Company details
Written by the company
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.
Why PureTalk
Written by the company
- Customer service, right here in the USA
- We believe in America and in creating jobs for Americans. That’s why, unlike other big businesses that offshore to save a buck, our friendly customer service team is based right here in the U.S.
- No contracts or overage fees
- You deserve better from your wireless company, not to be pigeonholed into an unlimited data plan you don’t need. That’s why we offer plans starting at $24.99 with no contracts and no hidden fees.
- Deeds. Not words.
- You can say a lot of things. Doing them is harder. Deeds, Not Words reflects PureTalk’s belief that values mean nothing without follow-through. By partnering with organizations that serve Veterans and champion American work ethic, we turn shared beliefs into measurable results. When an organization like AWP calls and says an individual needs help, we send it without hesitation. Less talk. More doing. Every single time.
30-day money back guarantee
Love our service or your money back.
We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem. That's why PureTalk offers a 30-day Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.
Contact info
11100 Alcovy Road, 30014, Covington, United States
- (877) 820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
4.3
Excellent
5K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pure talk customer service and tech support is great!
Aaron and Amanda from customer service and Sharday from tech support were amazing! They worked very hard to solve my problems and had my phone fully set up and running in no time.
February 4, 2026
Unprompted review
Reply from PureTalk
Hi Sam! Thank you for sharing your experience! We know how important it is to have your phone up and running, and we’re thrilled that Aaron, Amanda, and Sharday were able to make that happen so quickly. We truly appreciate your recognition of their hard work and are glad we could provide a solution for you. Be sure to let your friends and family know about the great value and service we provide. We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Saving $$ and great service
Thankful for the great service and saving $125/month for 4 phones vs ATT.
Just upgraded one of our phones and it was easy with Puretalk representative, Chester. Took maybe 15 minutes, spouse is super happy.
February 4, 2026
Unprompted review
Reply from PureTalk
Hello Tanner! Thank you for sharing your experience! Saving over $1,500 a year is a major win, and we’re glad our team could help you achieve that. It’s great to hear that Chester provided such efficient service during your upgrade. Thank you for being a valued PureTalk customer. We truly appreciate your business! -M.S.
Reply from PureTalk
Hello Jerry! We're happy to hear you're enjoying your PureTalk service and receiving excellent assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Great service
Great service!
The Customer Service rep was knowledgeable, professional and empathetic. She resolved my concern in an efficient manner. I would recommend Annadina and PureTalk for your cellular service needs.
February 4, 2026
Unprompted review
Reply from PureTalk
Hello James! Thank you so much for the five-star review! We are thrilled to hear that Annadina took such great care of you. Efficiency and empathy are what we strive for, and we’ll be sure to share your kind words with her and the rest of the team. Thanks for choosing PureTalk! -M.S.
I am a long time customer and will…
I am a long time customer and will continue to be in the foreseeable future. That speaks volumes.
February 2, 2026
Unprompted review
Reply from PureTalk
Hi David! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Pure Talk saves me money each month on…
Pure Talk saves me money each month on my wireless expense. I am guessing they wouldn’t allow the federal government to spy on me either. The Pure Talk staff is professional and helpful. They are easy to work with and answered all my questions.
February 2, 2026
Unprompted review
Reply from PureTalk
Hello Jeffrey! Saving you money while providing professional service is exactly what we set out to do! We truly appreciate your trust in us. Thank you for the five-star review! -M.S.
Very helpful
The CSR who helped me today was friendly and helpful in assuring me that I was on the plan I wanted to be on and not on the one I was wanting to be off of. I love PureTalk because their CSRs are Americans like me and I can easily understand what they are saying.
January 31, 2026
Unprompted review
Reply from PureTalk
Hi Jeff! We are so glad we could get your plan exactly where you want it! There’s nothing better than the peace of mind that comes with a quick, clear conversation. We take great pride in our 100% U.S.-based customer service team, and it’s wonderful to hear that being able to talk to a fellow American made your experience even better. Thanks for being a valued PureTalk customer! -M.S.
Wonderful satisfying experience
I contacted Puretalk as I had no success on the website which stated that my request to order a new phone was unable to be processed on the Puretalk side. I spoke with Brian who was patient, easy going but informative and educational. He was able after some discussion to get me a great deal. He explained all the necessary information and it was an all around satisfying and very pleasant experience. ALL cudos go to Brian. Thank you again!!
January 27, 2026
Unprompted review
Reply from PureTalk
Hi Rose! We’re sorry to hear the website gave you a bit of trouble, but we are thrilled that Brian was there to assist you. It’s great to hear his patient and educational approach helped you land a great deal and turned things around. We will be sure to pass this feedback directly to Brian and our leadership team. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Very Happy I Switched!
Customer for 3 months. Strongest signal in my area (I live in the country), best price for unlimited talk, text, and, high speed data as well as most hot spot data per month. Their customer service team is professional, knowledgeable, and, very friendly. I have no problem understanding their dialects.
January 27, 2026
Unprompted review
Reply from PureTalk
Hello Earl! We are so glad to hear that you’re getting such a strong signal out in your area, providing reliable coverage is something we take great pride in. It’s also wonderful to know that our plan value and our U.S.-based customer service team are hitting the mark for you. Thank you for the detailed feedback and for choosing PureTalk! -M.S.
Best decision I ever made was dropping…
Best decision I ever made was dropping Verizon and picking up puretalk. Reliable and affordable.
January 26, 2026
Unprompted review
Reply from PureTalk
Hi Junelle! That is what we love to hear! Making the switch can feel like a big move, but we’re so glad you’re finding PureTalk to be the reliable, affordable alternative you were looking for. Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Cannot access the account due to passcode issues
I signed up for a PureTalk account for my older sister who had a stroke 15 years ago. I was very excited to see the monthly fee (she is on a limited income) and reliability status. My sister cannot dial out or read/respond to texts but she can answer calls. Unfortunately I found out I cannot access the account I set up and pay for because she is sent a text with a passcode that must be used to see the account. She doesn't live with me and so I can't see the passcode. I know there are other families who must have similar issues. I wish we could set it up to have the passcode sent to the email address on file. I am currently having to look for a new company because of this problem and my sister is out the money she paid for the phone.
January 22, 2026
Unprompted review
Reply from PureTalk
Edited 02/02/2026:
Hi Ruth! We are following up with you about your recent review and want to ensure you received the assistance you needed.
If you have additional questions or concerns, we'd be happy to assist you. We can be reached using our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, or X for a live chat. -M.S.
Hello Ruth! We're sorry to hear you and your sister are having this issue. Please accept our apologies for the inconvenience caused.
When logging into the Account Portal online, the one-time passcode must be sent to an active line on the account. This is a measure used to maintain account security.
However, if you are listed as the account holder, you are welcome to contact our Customer Service team at (877) 820-7873 if you have any questions or concerns about the account.
If you have any additional questions, please let us know! In addition to phone support, you may also reach us using our Contact Form at https://www.puretalk.com/contact and on Facebook, Instagram, or X for a live chat. -M.S.
Best cellular provider with the BEST customer service
They are the best cell phone service I've ever had. U.S. based customer service is fast, effective and so easy to communicate with.
January 25, 2026
Unprompted review
Reply from PureTalk
Hi Jesse! We are honored to be the best service you’ve ever had! That is a high bar, and we are so glad our team is hitting it. We take a lot of pride in our 100% U.S.-based support, and hearing that it makes communication easy and effective for you is exactly why we do what we do. Thank you for your feedback and for being a valued PureTalk customer! -M.S.
I have never been talked or treated so poorly…
I have never been talked or treated so poorly ever! This by far the worst experience I have ever had dealing with a person. She was rude, condescending, basically would not listen to what I was trying to communicate, talked over the top of me and got very personal with me! I had people waiting to see how Pure Talk performed and I will say ZERO. I will go back to AT&T.
January 23, 2026
Unprompted review
Reply from PureTalk
Edited 02/02/2026:
Hello Cynthia! We’ve been looking into your concerns, but it appears we haven't received your account details just yet.
We truly want to make this right and would appreciate the chance to investigate this matter further for you. To help us get started, could you please send us a quick message through our Contact Form on our website at https://www.puretalk.com/contact and mention your review? We look forward to hearing from you soon! -M.S.
Hello Cynthia! We are truly sorry to hear that your experience with PureTalk hasn't met your expectations. Please accept our sincerest apologies for any frustration this has caused; this certainly isn't the standard of service we strive to provide.
We would value the opportunity to make things right. We’ve sent a separate message to gather a few more details so we can investigate this personally for you. -M.S.
New phone change from old one…
I got a new phone as my phone was broken such that it wasn’t worth fixing. It had a sim chip and this phone has an eSIM. I can’t remember her name, but she was very helpful. We walked through the steps needed to take care of it and it was done. I hope she gets to read this and recognizes it. Her name was not common and I wish I could remember it to give her the credit for a job well done!
January 23, 2026
Unprompted review
Reply from PureTalk
Hello Dana! We are so glad to hear that our team made the transition from a physical SIM to an eSIM a smooth one for you. We appreciate your feedback and will be sure to share it with our team. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
XLNT Customer Service
I just got off the phone with Chris in customer support. My issue(my fault) was resolved while I was on the call and the questions I posed to Chris were answered as well. It was a pleasure to speak to a customer rep. who speaks the same dialect of English that I do. Great job Pure Talk! I'm glad I switched.
January 23, 2026
Unprompted review
Reply from PureTalk
Hi Dana! We are so glad to hear that Chris was able to get everything squared away for you in a single call! Whether it’s a quick fix or a complex question, we aim to make every conversation as easy and clear as possible. We’ll be sure to pass your feedback along to Chris and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Pure Talk has great customer service representatives!
I have talked with many customer service centers in my life, and one that stands out as exceptional is Pure Talk. I was having trouble with my replacement phone. The cell service works great, however, I had a non-compatible phone I was trying to use. I called Pure Talk's customer service a few different times, and each time without exception, the representative was kind; patient when I had to search for information; understanding of my situation; reassuring when I was embarrassed to not have the information available and always extremely respectful of the customer on the phone. I have never experienced such professionalism from employees before. The outstanding associates that helped me during my various calls were Joy, Antwanisha, Asharia and Tenai. I am very pleased and grateful to the fine customer service representatives that helped me. If you have a problem and need help from Pure Talk, I am sure a really great team member will help you too!
January 21, 2026
Unprompted review
Reply from PureTalk
Hello Cory! Thank you for sharing your journey with us. We know that troubleshooting a non-compatible phone can be stressful, and we’re so glad that Joy, Antwanisha, Asharia, and Tenai were there to provide the patience and respect you deserve. We take great pride in our culture of kindness, and hearing that you felt reassured and respected throughout every call means the world to us. We will make sure all four of these outstanding associates are recognized for their professionalism. Thank you for choosing PureTalk! -M.S.
Very helpful and knowledgeable customer…
Very helpful and knowledgeable customer service team and great price and cell service for our phones here in Orlando Florida.
January 22, 2026
Unprompted review
Reply from PureTalk
Hi Stev! We’re thrilled to hear that you’re getting great cell service and a great price down in Orlando. It’s wonderful to know our customer service team was knowledgeable and helpful in getting you set up. Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Super easy transfer from Verizon
Super easy transfer from Verizon, customer service is competent and nice, and the price is better than my old “big name” carrier!! Thank you, Colton, for great service!!
January 21, 2026
Unprompted review
Reply from PureTalk
Hello John! We are so glad Colton was able to make your transition to PureTalk super easy. There is nothing we love more than helping our customers save money without sacrificing competence or kindness. We’ll be sure to pass your thanks along to Colton and our leadership team. Thanks for choosing PureTalk! -M.S.
Avoid at all costs
My experience with PureTalk has been an absolute nightmare from start to finish.
Activating the service was unnecessarily difficult, confusing, and time-consuming. What should have taken minutes turned into endless back-and-forth, unclear instructions, and zero accountability. Customer support felt untrained and unempowered—every interaction led nowhere.
It somehow got worse when I decided to switch carriers. Instead of a smooth transition, PureTalk made the process painfully difficult, slow, and frustrating. Simple requests were turned into obstacles. Information changed depending on who you spoke to. It felt less like customer service and more like deliberate resistance.
If you value your time, your sanity, and basic competence from a phone carrier, look elsewhere. Cheap plans are meaningless when the service behind them is this dysfunctional.
Strongly do not recommend.
December 25, 2025
Unprompted review
Reply from PureTalk
Hello AJ! We're sorry to hear about your experience with PureTalk.
We'd appreciate investigating this further and figuring out what went wrong. A separate message will be sent to gather your account information. We look forward to hearing from you soon. -M.S.
Great customer service
January 20, 2026
Unprompted review
Reply from PureTalk
Hi Deb! We're excited you've received excellent customer service since switching to PureTalk! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
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