I have been w/ Puretalk since July of 2021. Coverage is as good and in some spots better than Verizon. Customer service is very good as well. When I do have an issue, I have spoken w/ someone who s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PureTalk provides the same excellent service at a fraction of the cost of the major carriers. We’re retired and needed to reduce costs, where possible, and PureTalk, a veteran owned company, has achi... See more
Company replied
Outstanding customer service. When changing carriers Trac Phone slow walked unlocking my phone. A PureTalk rep set up a 3-way call with me and Trac Phone and got it done immediately. Also, tech suppor... See more
Company replied
They answer the phone. They are professional and knowledgeable about their product. Their instructions are clear and understandable . They spend as much time as needed to solve my issues. This company... See more
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Company details
Written by the company
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.
Why PureTalk
Written by the company
- Customer service, right here in the USA
- We believe in America and in creating jobs for Americans. That’s why, unlike other big businesses that offshore to save a buck, our friendly customer service team is based right here in the U.S.
- No contracts or overage fees
- You deserve better from your wireless company, not to be pigeonholed into an unlimited data plan you don’t need. That’s why we offer plans starting at $24.99 with no contracts and no hidden fees.
- Deeds. Not words.
- You can say a lot of things. Doing them is harder. Deeds, Not Words reflects PureTalk’s belief that values mean nothing without follow-through. By partnering with organizations that serve Veterans and champion American work ethic, we turn shared beliefs into measurable results. When an organization like AWP calls and says an individual needs help, we send it without hesitation. Less talk. More doing. Every single time.
30-day money back guarantee
Love our service or your money back.
We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem. That's why PureTalk offers a 30-day Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.
Contact info
11100 Alcovy Road, 30014, Covington, United States
- (877) 820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
4.3
Excellent
5K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Absolutely amazing service…
Absolutely amazing service representative
February 20, 2026
Unprompted review
Reply from PureTalk
Hello! It's great to hear you're enjoying your PureTalk service and have received excellent assistance! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Excellent prices and customer service
Excellent prices and customer service! Way better than the big boys. 4 years a customer.
February 20, 2026
Unprompted review
Reply from PureTalk
Hi Burwell! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Updated phones
Updated phones, best rates, great pricing and representative was awesome!
February 19, 2026
Unprompted review
Reply from PureTalk
Hi Keith! We're delighted to hear you're enjoying your service and taking advantage of our affordable prices! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Excellent experience with Thomas on the…
Excellent experience with Thomas on the phone today. Respectful, professional, knowledgeable, friendly. Keep up the great work!
February 18, 2026
Unprompted review
Reply from PureTalk
Hello Michael! We're pleased you're enjoying your PureTalk service and have received excellent assistance from Thomas. We'll be sure to share your feedback with our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Brand new phone from PureTalk with sim…
Brand new phone from PureTalk with sim card, Could make calls, cant receive calls. Tech Support did no trouble shooting at all BUT wanted to do a full reset of the brand new phone sent to me by PureTalk. BAD Service all around. I cancelled, still NO refund at all as promised! Seeking attorney at this time.
February 15, 2026
Unprompted review
Reply from PureTalk
Hello John! We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies for the inconvenience caused.
A separate message will be sent to gather your account information, so we can investigate this further and make things right. -M.S.
Great Customer Service!
I have talked to the customer service at Pure talk at least 3 or four times during the last year or so. Each time they answered the phone immediately, could speak English very plainly, and patiently and effectively answered my questions and resolved my issues. It is amazing and like a breath of fresh air to deal with people so helpful and competent. Service is non existent or poor quality with most other Companies I deal with there days. Pure Talk is also much cheaper than the Big Guys with no difference in the communications quality that I can tell.
February 17, 2026
Unprompted review
Reply from PureTalk
Hi W! We are thrilled to hear that our team has been able to provide that breath of fresh air you mentioned.
At Pure Talk, we take great pride in our 100% US-based customer service, and it’s wonderful to know that our team’s patience and expertise made a difference for you. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Great customer service and great rates…
Great customer service and great rates for two phones. No contract. Both service reps, Olympia and Contice should get a raise for helping this old lady navigate adding a new phone.
February 17, 2026
Unprompted review
Reply from PureTalk
Hello Sherry! We are so glad to hear that you’re enjoying your service and our great rates.
We couldn't agree more, Olympia and Contice are absolute stars. We make it a priority to ensure our team is patient and helpful, especially when it comes to navigating the tech side of adding a new phone. We will be sure to pass your kind words along to their supervisors so they can be recognized for their hard work. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Loving PureTalk
Loving PureTalk. Everything Mike Rowe said in AMAC magazine and TV is true.
February 17, 2026
Unprompted review
Reply from PureTalk
Hello! We are so glad to hear you're loving the service! It’s wonderful to know that your experience has lived up to the expectations set by Mike Rowe in AMAC. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Very pleased with Puretalk
I've been using Puretalk for several years and have never had a problem with them. There's always a person on the other end unless you simply want to pay your bill. I use auto pay. They always give a warning if something is off and they'll also offer a lower rate if they see that you're not using much data. I pay $60 for unlimited everything. I can also use a hotspot so I don't even need Internet service since I don't watch much TV. This saves me$140 per month! I've never had a dropped call caused by PT either.
February 16, 2026
Unprompted review
Reply from PureTalk
Hi Cindy! We're excited you're receiving excellent service and saving money since switching to PureTalk! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Benjamin was excellent and remedied our…
Benjamin was excellent and remedied our cell phone issue professionally. Customer service is excellent.
February 14, 2026
Unprompted review
Reply from PureTalk
Hello Richard! We are so glad to hear that Benjamin was able to resolve your issue professionally and efficiently. We take great pride in our customer service team, and we’ll be sure to share your kind words with Benjamin and his supervisor. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Puretalk and Ellie, great service
Ellie assisted me in updating service to a newer IPhone. Personable and professional, this was a good service experience. Highly recommend Puretalk. We switched 4 phones to Puretalk in 2025, saving $125/month with service that is far better than the major carrier we were using.
February 14, 2026
Unprompted review
Reply from PureTalk
Hi Tanner! We are so glad to hear that Ellie provided a personable and professional experience while helping you transition to your new iPhone.
Switching four lines is a big move, and hearing that you’re saving $125 every single month while getting better service than the major carriers makes our day. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Whenever I call and speak to someone I…
Whenever I call and speak to someone I know they are listening to me and why I am calling. I feel respected and valued as a customer.
The phone service is wonderful have not had problems getting signals even when I am in a bad area I seem to get service.
My one complaint I did have an issue with my auto pay because my card was compromised and so when my payment drafted it didn’t clear. They did not give me much of a grace period to straighten out the problem they were going to cancel my service within 5 days of the declined payment.
February 13, 2026
Unprompted review
Reply from PureTalk
Hello Jackie! We are thrilled to hear that you feel respected and heard when you call us; that personal connection is exactly what we strive for! It’s also great to know our signal is keeping you connected even in those tricky 'bad service' areas.
We also want to sincerely thank you for sharing your experience with the autopay issue. We understand how stressful it is to deal with a compromised card, and we apologize that the 5-day window felt rushed during such a frustrating time. Your feedback is incredibly helpful as we look for ways to better support our customers when the unexpected happens. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Just A Happy PureTalk Customer
I have been a customer of PureTalk wireless for about 10 years maybe more. I see no reason in the world to change service back to any of the many providers I've had in the past.
The number 1 reason above any other is that on the rare occasion I need to call customer service I will be talking to a "Live Human" in the blink of an eye. That alone is worth staying.
The cheap rates, the reliable service as a whole, the personal assistance to configure a new phones settings are all great. Honestly I have a Big Zero for any "cons" with my wife's & I service. I was not asked to do this review. I needed to call customer service a few minutes ago to discuss how my phone will work on a cruise to Mexico. I need to do nothing, it will work as is. After that call to support I just needed to tell others why I never even think of going with any other frustrating, automated or often rude company that I'd be paying my money to. That's it. I'm just a Happy PureTalk Customer!!!
February 13, 2026
Unprompted review
Reply from PureTalk
Hi Tony! Thank you so much for taking the time to share your experience! Being a customer for over a decade is the highest compliment we could receive, and we are so honored to have earned your loyalty for all these years.
We know how frustrating automated systems can be, so we make it a point to ensure you can reach a real person in the 'blink of an eye.' It’s also great to hear that your pre-cruise call was quick and easy. Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Pure and simple
I am a new customer to PureTalk and required assistance in setting up my voicemail. I was able to reach a representative quickly. Angie talked me through it and my issue was resolved in a few minutes. PureTalk is a great company with excellent customer service. Pure and simple.
February 12, 2026
Unprompted review
Reply from PureTalk
Hello Thomas! We're excited you're receiving excellent service since switching to PureTalk! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Have been with PureTalk since 2023.
Have been with PureTalk since 2023.
Was with AT&T for yrs and was costing way to much for me & my wife ($160/mo)
Since switching, bill is ~$60/mo and never noticed any difference in service.
That’s $1200/yr saved!!
And their customer service has been great the seldom times I’ve had to call them.
Chris helped out with an autopay glitch recently and super friendly and diligent to resolve it.
I tell friends & family about PureTalk whenever cell companies come up in conversation :)
February 11, 2026
Unprompted review
Reply from PureTalk
Hi Steve! We're delighted you're saving money since switching to PureTalk! Be sure to let your friends and family know about the great value and service we provide. We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Excellent Customer Service
Excellent Customer Service! Every time I need help with a phone issue, one of their professional agents are more than happy to assist me and provide a solution.
February 10, 2026
Unprompted review
Reply from PureTalk
Hello Jim! We’re thrilled to hear that our team has been able to provide the solutions you need every time you visit. Consistency is what we strive for, and knowing our agents have made your experience easier means the world to us. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I am very satisfied with this company
I am very satisfied with this company. Money wise, service,
Professionalism, friendliness, talking to a human instead of a robot. I get excellent service in my area. Also Crystal helped me greatly with my account.
February 10, 2026
Unprompted review
Reply from PureTalk
Hi Jean! We truly appreciate your feedback! It’s our goal to balance professional service with a friendly, human touch, all while keeping things affordable. We are so glad Crystal was able to provide the assistance you needed. Thank you for being a valued customer and for sharing your experience with us. -M.S.
There phone network went down
There phone network went down, customer service was no help to resolve, went 48 hours without service
February 9, 2026
Unprompted review
Reply from PureTalk
Edited 02/20/2026:
Hello David! We are following up regarding your recent review as we truly want to help resolve this for you.
Because we haven’t been able to locate your account details yet, we haven't had the chance to fully investigate what happened. We’d love the opportunity to make things right! Please reach out to our Customer Service team at your earliest convenience by dialing 611 from your PureTalk device or (877) 820-7873. You can also reach us via our online contact form at puretalk.com/contact. We look forward to assisting you! -M.S.
Hello David! We're sorry to hear your service was not functioning and you did not receive adequate assistance. We'd appreciate the opportunity to investigate this further. A separate message will be sent to gather your account information. -M.S.
Reply from PureTalk
Hi Doug! Thank you for the feedback! We’re glad we could provide you with high-quality service at a price that works for you. Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reply from PureTalk
Hello David! We appreciate your feedback! It’s our goal to provide top-tier technical support without the premium price tag. We're glad we could be of help, and thank you for choosing PureTalk! -M.S.
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