I have been w/ Puretalk since July of 2021. Coverage is as good and in some spots better than Verizon. Customer service is very good as well. When I do have an issue, I have spoken w/ someone who s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PureTalk provides the same excellent service at a fraction of the cost of the major carriers. We’re retired and needed to reduce costs, where possible, and PureTalk, a veteran owned company, has achi... See more
Company replied
Outstanding customer service. When changing carriers Trac Phone slow walked unlocking my phone. A PureTalk rep set up a 3-way call with me and Trac Phone and got it done immediately. Also, tech suppor... See more
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They answer the phone. They are professional and knowledgeable about their product. Their instructions are clear and understandable . They spend as much time as needed to solve my issues. This company... See more
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Company details
Written by the company
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.
Why PureTalk
Written by the company
- Customer service, right here in the USA
- We believe in America and in creating jobs for Americans. That’s why, unlike other big businesses that offshore to save a buck, our friendly customer service team is based right here in the U.S.
- No contracts or overage fees
- You deserve better from your wireless company, not to be pigeonholed into an unlimited data plan you don’t need. That’s why we offer plans starting at $24.99 with no contracts and no hidden fees.
- Deeds. Not words.
- You can say a lot of things. Doing them is harder. Deeds, Not Words reflects PureTalk’s belief that values mean nothing without follow-through. By partnering with organizations that serve Veterans and champion American work ethic, we turn shared beliefs into measurable results. When an organization like AWP calls and says an individual needs help, we send it without hesitation. Less talk. More doing. Every single time.
30-day money back guarantee
Love our service or your money back.
We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem. That's why PureTalk offers a 30-day Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.
Contact info
11100 Alcovy Road, 30014, Covington, United States
- (877) 820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
4.3
Excellent
5K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer service!!!!
March 2, 2026
Unprompted review
Reply from PureTalk
Hello Stephen! We are thrilled to hear you had such a fantastic experience with our team. Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Excellent service
Excellent service, very helpful and professional customer service representatives.
Left briefly to try another provider and lived to regret it.
Fortunately, going back to Pure Talk was handled efficiently and quickly!
March 2, 2026
Unprompted review
Reply from PureTalk
Hi J! We are thrilled that we could handle your return efficiently and quickly. Our goal is to provide a level of service that sets us apart from the rest, and we’re honored that you chose to come back to PureTalk. We look forward to serving you for a long time to come! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Switched my corporate phone from Verizon
Switched over my corporate phone from Verizon. Due to all the security settings I thought it would be a nightmare, but it was very easy. Brianna with customer service was awesome. Everything was very straightforward.
Whatever you’re paying Brianna, it’s not enough, and no, she didn’t tell me to say that.
February 28, 2026
Unprompted review
Reply from PureTalk
Hello Bill! We truly appreciate the feedback! Moving a corporate line is often a complex process, and it’s wonderful to hear that Brianna made it straightforward and easy for you. Providing that level of expertise is what we strive for. Thank you for choosing PureTalk, and we’ll make sure Brianna gets the recognition she deserves for her awesome service! -M.S.
Excellent Phone Service Provider
Excellent Phone Service Provider! I’ve been with PureTalk over 5 years. I love that they are a conservative company with excellent service and affordable prices!
February 27, 2026
Unprompted review
Reply from PureTalk
Hi Trinda! It’s amazing to hear from a customer who has been part of the PureTalk family for five years. Thank you for your loyalty and for highlighting what we stand for. We’re committed to keeping our service excellent and our prices affordable for great customers like you. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Security problem
I got a text from Pure Talk that someone was trying to reset my pin. I contacted customer service and Lamia was there to help me. In a few minutes she had corrected the problem and secured my account. She was fast and efficient. 6 stars for Pure talk........2 stars for trust pilot.....
February 27, 2026
Unprompted review
Reply from PureTalk
Hello Ed! We are so glad our security system caught that PIN reset attempt and alerted you immediately. Protecting your account is a top priority for us, and we're thrilled to hear Lamia jumped in to secure everything so efficiently. Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Overall a Good
Overall a Good, Safe and Reliable Trusted Puretalk Phone Plan and Customer Service is Helpful and Easy to talk to.
February 25, 2026
Unprompted review
Reply from PureTalk
Hi Carolyn! We’re thrilled to hear that you find our plans safe and reliable. Our team works hard to make sure we’re always easy to talk to, so it’s wonderful to know that resonated with you. We appreciate your trust in PureTalk and are always here if there’s anything we can do to earn that 5th star next time! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Great company. Beats Verizon hands down
Was paying Verizon $145/month.only $20 now1 And all Customer service is located in USA
February 27, 2026
Unprompted review
Reply from PureTalk
Wow, Bruce! Going from $145 down to $20 is a huge win, and we’re so glad we could help you keep that extra money in your pocket every month. We also take great pride in keeping our customer service 100% U.S.-based. Thanks for making the switch to PureTalk! -M.S.
It took a little work to transfer over…
It took a little work to transfer over from our other carrier … But Sherry worked it all out … And she was very good at her job …
February 25, 2026
Unprompted review
Reply from PureTalk
Hello Sabie! We're sorry to hear about your experience with the porting process; however, we're thrilled Sherry was able to assist you with activating your account. Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I’m so thankful…
I’m so thankful to have found Pure Talk. Not only is the service affordable, it is also reliable. Upgrades are easy, and when calling customer service, I have the privilege of speaking with a live person whom I can understand.
February 25, 2026
Unprompted review
Reply from PureTalk
Hello Kaitlyn! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Critical to understand the 4 steps for transfering service to PT
2/26/26 I am updating this review. I just learned that Pure Talk does not offer a "add or call blocker" like Verizon does. I also learned that our Voicemail feature is carrier specific. You must transfer your voice mail from the carrier you are leaving to the new carrier. Pure Talk does not support voice mail on Android phones. Their failure to disclose these issues upfront has caused us to return to Verizon. Our review of the the people and US help desk remain excellent. But, their method for accepting the customers wish to stop data sharing and reselling is purposely difficult. We left Verizon after 30 yrs. Went from $100pm to $38pm with veteran discount. The PROCESS can be challenging. Requires a pin from Verizon to transfer. A IME # and a ESIM connection. They are patient and competent people. Nicole, Erika, Charlamay. Unlike my wife's I Phone. I had a problem with getting the ESim on my Android. Critical to know. When you get to the ESim step DO NOT click later. Do it now. Also you must have a WiFi connection enabled on your phone. Quality of service stability is excellent. US domestic help desk is brilliant
February 23, 2026
Unprompted review
Reply from PureTalk
Hello! We're thrilled to hear you're enjoying your PureTalk service! However, we apologize for the difficulty you experienced when activating your eSIM.
Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Great young lady customer service…
Great young lady customer service supreme. Great service at fraction of cost..
February 25, 2026
Unprompted review
Reply from PureTalk
Hi Nicole! We're elated to hear about your experience with PureTalk thus far! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Much better than xfinity
switched ovr from xfinity because they added a iwatch to my plan after i explicitly declinded. pure talk is cheaper, easier to get a hold of, and the people actually speak english. xfinity had indians who i could hardly understand and obviously didnt understand me
February 24, 2026
Unprompted review
Reply from PureTalk
Hi Bogdan! We're proud to have a US-based Customer Service team! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Good coverage and service
Puretalk came to me as a referral from an out of state family member. Less expensive than the mega carriers and I’ve experienced great coverage and service
February 23, 2026
Unprompted review
Reply from PureTalk
Hello Rick! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Puretalk.
Called their call center. The young American lady was polite,funny,and I could understand everything she said. She did not lie about her name like the ones from India. She was very helpful and I am totally satisfied with their service and products.
February 24, 2026
Unprompted review
Reply from PureTalk
Hello Robert! We're proud to have a US-based Customer Service team! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Exceptionalism
Jennifer was not only knowledgeable, she was exceptional in how to navigate the computerized system. Jennifer asked for the key information to locate my account and set up the format to secure my phone. Well done!
February 23, 2026
Unprompted review
Reply from PureTalk
Hi Chuck! We're thrilled you're enjoying your PureTalk service and have received excellent assistance from our Customer Service team! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I locked myself out if VM and the representative patiently helped me solve the issue. Thank you Brianna
Short wait time and friendly customer service
February 23, 2026
Unprompted review
Reply from PureTalk
Hello Savel! We're excited you've had an excellent experience with PureTalk thus far. Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
We basically needed to add temporary…
We basically needed to add temporary Data. The customer representative was super nice and set everything up so that next month the plan will automatically revert to our original plan. She was a real pleasure to talk with and very knowledgeable.
February 23, 2026
Unprompted review
Reply from PureTalk
HI Janice! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I have been with them 5 1/2 years now…
I have been with them 5 1/2 years now always great customer service, keep up the good work.
February 22, 2026
Unprompted review
Reply from PureTalk
Hello Lena! We're delighted to hear you're enjoying your PureTalk service and appreciate your longtime business!
Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Great service
Great service, great customer service. I have no complaints. I would highly recommend Pure Talk. It was so easy for me to sign up , Pamela G
February 20, 2026
Unprompted review
Reply from PureTalk
Hi Pamela! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
We switched to PureTalk a year ago
We switched to PureTalk a year ago. It has the same coverage as our previous carrier. The customer service is prompt, clear, and helpful. They have resolved every issue quickly.
February 21, 2026
Unprompted review
Reply from PureTalk
Hello Jerrie! We're pleased you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
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