I have been w/ Puretalk since July of 2021. Coverage is as good and in some spots better than Verizon. Customer service is very good as well. When I do have an issue, I have spoken w/ someone who s... See more
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Review summary
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Reviews shaping this summary
PureTalk provides the same excellent service at a fraction of the cost of the major carriers. We’re retired and needed to reduce costs, where possible, and PureTalk, a veteran owned company, has achi... See more
Company replied
Outstanding customer service. When changing carriers Trac Phone slow walked unlocking my phone. A PureTalk rep set up a 3-way call with me and Trac Phone and got it done immediately. Also, tech suppor... See more
Company replied
They answer the phone. They are professional and knowledgeable about their product. Their instructions are clear and understandable . They spend as much time as needed to solve my issues. This company... See more
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Company details
Written by the company
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.
Why PureTalk
Written by the company
- Customer service, right here in the USA
- We believe in America and in creating jobs for Americans. That’s why, unlike other big businesses that offshore to save a buck, our friendly customer service team is based right here in the U.S.
- No contracts or overage fees
- You deserve better from your wireless company, not to be pigeonholed into an unlimited data plan you don’t need. That’s why we offer plans starting at $24.99 with no contracts and no hidden fees.
- Deeds. Not words.
- You can say a lot of things. Doing them is harder. Deeds, Not Words reflects PureTalk’s belief that values mean nothing without follow-through. By partnering with organizations that serve Veterans and champion American work ethic, we turn shared beliefs into measurable results. When an organization like AWP calls and says an individual needs help, we send it without hesitation. Less talk. More doing. Every single time.
30-day money back guarantee
Love our service or your money back.
We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem. That's why PureTalk offers a 30-day Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.
Contact info
11100 Alcovy Road, 30014, Covington, United States
- (877) 820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
4.3
Excellent
5K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pure hassel from Pure Talk!
Yes, you get people who speak English, wait time wasn't bad, but that doesn't mean they will help you.
No one could help me through the startup and data transfer process, to include "tech support". The latter stated "it sounds like there is a problem with your phone. I don't deal with that. Let me give you Samsung 's number." After two days of frustration, I sent the phone back. They refuse to give me a full refund! "We don't refund shipping charges"; they also don't provide return lables so I paid return shipping!
If you have money to burn, know all the ins and outs of cell phone setup/usage, and don't mind talking to polite do nothings, this company could be for you!
March 16, 2026
Unprompted review
Reply from PureTalk
Edited 03/23/2026:
Hello Janice!
Thank you very much for providing your order details. Please accept our sincerest apologies for the lack of support you experienced during the data transfer process; we understand how frustrating it is when a transition doesn't go as smoothly as expected.
While donations and shipping fees are typically non-refundable, we want to make things right. We have submitted a request to have the $10.80 balance returned to you. You should see this reflected on your original payment method within 5–7 business days.
We truly hope this resolution helps address your concerns. If you feel your experience has been improved, we would be grateful if you would consider updating your review. Should you have any remaining questions or if there is anything else we can do to assist, please don't hesitate to reach out to us directly at (877) 820-7873. -M.S.
Hello Janice! We're sorry to hear about the issues you've encountered with PureTalk thus far, including the inability to set up the device and the return process. Please accept our sincerest apologies for this inconvenience.
We'd appreciate the opportunity to investigate this matter further and make things right. A separate message has been sent to gather additional information. We look forward to hearing from you soon! -M.S.
PURETALK has been excellent for me
I have been with PURETALK a long time. They respond timely and have always been able to solve my issues
March 15, 2026
Unprompted review
Reply from PureTalk
Hi valbloom! We are delighted to hear that we’ve consistently met your expectations and provided timely solutions whenever you've reached out. Your loyalty is the greatest compliment we could receive, and we look forward to continuing to provide you with excellent service for many more years! -M.S.
Helpful customer service
I recently purchased a new phone and changed my number. The customer service agents at Puretalk walked me through the whole process, making it relatively seamless.
March 2, 2026
Unprompted review
Reply from PureTalk
Hello Cindy! Helping our customers navigate transitions is exactly what our support team is here for. It’s wonderful to know they provided the guidance you needed to get everything up and running smoothly. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Pure Talk answers calls in timely a few…
Pure Talk answers calls in timely a few minutes. Listening to my topic, the quickly understood the necessary actions to solved to help with my concern. Waiting to see if what was suggested actually was very helpful to solve the difficulties I experienced. Excellent help. Timely Solution worked.Well done Pure Talk Very Thankful
March 12, 2026
Unprompted review
Reply from PureTalk
Hi Karen! We're delighted to hear our team was able to listen, understand, and provide a timely solution to your concerns. Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Great customer service
Great customer service
Quick response from friendly knowledgeable associate
March 12, 2026
Unprompted review
Reply from PureTalk
Hello Paul! We’re excited to hear that our team could provide a quick and helpful response. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Good coverage,GREAT Customer service!
Service coverage is as good as any other carrier I use; AND
Great,Responsive, Professional
Customer service!!
Good rates!
March 12, 2026
Unprompted review
Reply from PureTalk
Hi Kat! We’re so glad you’re enjoying the combination of great coverage, professional service, and good rates. Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
This has been a very good cell phone…
This has been a very good cell phone service,very reasonable priced,no phone issue,no billing issues,they answer when i called and take care of customers,seem to be ex military folks,that's probably why they are solid,Glad to have excellent carrier.
March 12, 2026
Unprompted review
Reply from PureTalk
Hello Rich! As a veteran-owned company, we strive to provide the most reliable service and support in the industry. Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I moved to Puretalk for great savings and American service. Couldn't stay
I moved to Puretalk for great savings and good American customer service. I was very happy with the coverage, data, for 29 for life!
However, I quickly discovered that Puretalk doesn't support Visual Voicemail for Android users. I spent hours on the phone with customer service and technical support. Out of 6 different people I talked with, 2 gave me the answer that was correct. Puretalk does not support voicemail for Android users. I was terribly disappointed to have to move from them, but voicemail is critical for me. I hope they solve this problem for American android users in the future.
I'm moving to Patriot Mobile....
March 10, 2026
Unprompted review
Reply from PureTalk
Hello Scott! We want to sincerely apologize for the difficulties you’ve had with the voicemail feature. We understand how essential reliable voicemail is for staying connected, and we are sorry for the frustration this has caused.
While we provide and support standard voicemail functionality for every device on our network, we want to be transparent regarding Visual Voicemail. At this time, we are unable to guarantee Visual Voicemail compatibility across all Android devices.
Please be assured that we are constantly working to enhance our service, and expanding this functionality remains a priority for us in the future. We truly appreciate your feedback and your continued loyalty to PureTalk! -M.S.
5 years strong
I have been with PureTalk almost 5 years and their service (wireless and customer support) is by far the best in the industry!! I have NO IDEA why people are still on the big plans. It is so easy to switch over!!!
March 10, 2026
Unprompted review
Reply from PureTalk
Hi SarahAnn! It’s wonderful to hear that after nearly five years, you still feel we offer the best wireless and customer support in the industry. We work hard to make the switching process as seamless as possible, and it’s great to know that was your experience. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Puretalk is a Fantastic Cellular Provider
Puretalk has been a great company to deal with. I was with AT&T for 30 years and they wete horrendously expensive. The service i have received from Puretalk has been stellar. They have been every bit as good as AT&T was and at 1/3 of the price. I wish i had changed over many years ago, i could have saved so much money. I love Puretalk!!
March 8, 2026
Unprompted review
Reply from PureTalk
Hello Laura! We know that switching after three decades is a big decision, and we are thrilled that our service has lived up to your expectations. Providing premium wireless coverage without an expensive bill is our mission, and we’re so glad we could help you start saving. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I love Pure Talk
I love Pure Talk. I had an issue today with retrieving my voice mails. I called customer service and got the problem resolved right away. Demario was very helpful.
March 8, 2026
Unprompted review
Reply from PureTalk
Hi Jill! We’re thrilled that Demario could provide the solution you needed for your voicemail. Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Excellent and quick connect to English…
Excellent and quick connect to English speaking human customer service/support located in America.
March 8, 2026
Unprompted review
Reply from PureTalk
Hello Tim! We’re so happy we could provide the fast, US-based support you deserve. If you know anyone else who is tired of waiting on hold or struggling to be understood, don't forget you can earn a $50 referral credit for bringing them over to PureTalk! Learn more here: https://www.puretalk.com/customer-referral-program. We truly appreciate your business! -M.S.
I love Pure Talk USA
I love Pure Talk USA. It's run by our veterans. They are are professional, helpful and courteous when I call them. I inquired about plans for a WWII D-Day Veteran who is 101 years old. They informed me of the plans and information so my friend can get a good deal without being squeezed for more money on every payment. Go Pure Talk.
March 5, 2026
Unprompted review
Reply from PureTalk
Hi Frank! We are incredibly proud to be veteran-owned and to support our military community with professional, courteous service. We’re so glad we could help you find a great deal for your friend. We appreciate your support and your kind words! -M.S.
Both Customer Service and Tech Support…
Both Customer Service and Tech Support were very helpful and answered my issues!
March 5, 2026
Unprompted review
Reply from PureTalk
Hello Debbie! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Cusomer service is truly second to…
Cusomer service is truly second to none!!!
Fast and efficient. And guess what, you can understand them!
March 3, 2026
Unprompted review
Reply from PureTalk
Hi Michael! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Outstanding customer service
Outstanding customer service. When changing carriers Trac Phone slow walked unlocking my phone. A PureTalk rep set up a 3-way call with me and Trac Phone and got it done immediately. Also, tech support is very knowledgeable and can resolve any issues quickly.
March 4, 2026
Unprompted review
Reply from PureTalk
Hello Louise! This is what we love to hear! Thank you for sharing your experience. We believe great service shouldn't stop after you sign up, and we're thrilled our team could get your phone unlocked and ready to go so quickly. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I spoke with "Kenya"
I spoke with "Kenya", a great Customer Service Representative, (CSR) about my situation with my phone account. From the moment Kenya greeted my call, after only waiting maybe 30-60 second's, her friendly and very professional tone of voice was very soothing for me. I explained my situation with my account with my phone, and we resolved the issue very quickly. I really appreciate this phone call interaction with CSR, Kenya. I truly appreciate Kenya being so positive, friendly, and professional, in how she handled my situation.
I would love for Kenya's supervisor, along with all leadership staff & ownership, to read this feedback as well. I know Kenya is "just doing her job" accordingly. However, I believe she deserves recognition, and should be considered for a work bonus, and/or pay raise. Thank you very much for your time, and God Bless PURE TALK, PURETALKUSA.COM & GOD BLESS AMERICA 🇺🇸, AND GOD BLESS OUR USA 🇺🇸 MILITARY SERVICE MEMBER'S, KEEP THEM & FAMILY SAFE, & RETURN HOME SAFE...AND GOD BLESS OUR USA 🇺🇸 COUNTRY'S CONSTITUTIONAL REPUBLIC NATION‼️🫡🇺🇸🇺🇸🇺🇸💪💪🙏✝️🙏✝️ SINCERELY, RAHN AQUIZAP
March 3, 2026
Unprompted review
Reply from PureTalk
Hello! We are so glad to hear about the exceptional support Kenya provided. Feedback like yours truly makes our day, and we’ve made sure to share your kind words with our leadership team so Kenya can be properly recognized for her hard work. Thank you for being a valued member of the PureTalk family, we truly appreciate your business! -M.S.
Lies & Run Around, multiple users
My phone suddenly stopped working at the end of February, one of my family members was already with pure talk and even though they had a lot of issues with getting their phone to work and dealing with customer service, i needed the cheap plan and was willing to deal with a little inconvenience as long as it eventually worked. (My family member had even asked for a new number to go along with the phone they had bought from pure talk, but pure talk forced them to use their old number anyway. And their phone STILL doesn't seem to be set up right several months into the service.)
After i placed the order, I realized that in my haste i had input the wrong email address (an email i had just lost access to because of my now dead phone). Just a few hours later, after customer service hours were finally open, i called them to correct the mistake. It took HOURS just to deal with all the back and forth, they asked for my zip code at least 6 TIMES! I gave them all the information they asked for to verify it was me, over and over, until things finally got through, and they gave me the impression that i had successfully corrected my mistake. They even said i should expect an update about my order being shipped that next Monday (two days later), but when no shipping info was sent when the time came... i checked my order status with them and it had been CANCELED without notifying me or giving ANY explanation. When i sent them a message on their website inquiring about the "why" and how i could prevent it from happening again and when i could expect my money to come back to me, all they said was "sorry about your experience, we had to cancel it due to incorrect information, please contact customer service for further help, bla bla bla". So, basically, i just wasted several days of my time, got my money hung up for a week so i can't get the phone i need even if i go someplace else or try to buy from them again, and I got the royal "sorry, that's not our problem" run around for NOTHING. If there was going to be a problem, customer service should have SAID SO right from the outset, rather than misleading me that whole time and even going so far as to lie to me about "expecting a shipping label to be made in a couple of days".
If i didn't care about customer service THAT much, i would've just gone with mint instead, a service that i've never encountered before, at least they are cheaper, even if it is only a 5 dollar difference right now. At least a cr*p shoot might have done a better job at telling me the truth.
February 28, 2026
Unprompted review
Reply from PureTalk
Edited 03/09/2026:
Hi RM! We are reaching out to follow up on your recent review and to ensure everything is being handled to your satisfaction. Our goal is to make sure your refund has been fully processed and that you have a seamless experience should you choose to place a new order with us.
We have sent a separate message to you to securely gather your order details so we can look into this further. We look forward to hearing from you soon and resolving this for you.
Thank you for choosing PureTalk! -M.S.
Hello RM! We truly apologize for the experience you've had with PureTalk thus far and for the inconvenience this has caused. It sounds like a stressful situation, especially when you’re already dealing with a dead phone and trying to get back online.
We clearly missed the mark here. While we have security protocols in place to protect accounts when information (like an email address) is updated, it sounds like our communication regarding your order cancellation was not handled with the transparency you deserved.
We would like to make this right. Please reach out to us at (877) 820-7873 at your earliest convenience. We want to track down your refund status immediately and see how we can resolve both your order.
Thank you for bringing this to our attention. We hope for the chance to regain your trust. -M.S.
Best customer service I have ever dealt…
Best customer service I have ever dealt with. Every time I call, I speak to a real human. By phone. And they have always helped me on the first try. Hands down, Mike dropped, they have the best customer support team I've ever worked with. 👍👍👍👍👍
March 2, 2026
Unprompted review
Reply from PureTalk
Hi David! Thank you so much for the incredible 5-star review. We know how frustrating it can be to navigate automated menus, which is why we’re committed to making sure a real human is always on the other end of the line. We’ll be sure to share your high praise with the whole support team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
A REAL American answered the call and…
A REAL American answered the call and solved the issue. The operator was knowledgeable and personable while speaking American English that was extremely clear and welcome to hear. If I could give 10 (ten) stars ⭐️, I would.
March 2, 2026
Unprompted review
Reply from PureTalk
Hi Rolf! We are so glad you enjoyed speaking with our team. We take great pride in being a company that is 100% U.S.-based, because we know how much a clear, friendly conversation matters when you need help. We’ll be sure to share your kind words with our support team—they’ll be thrilled to hear they hit the mark for you! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
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