I have been w/ Puretalk since July of 2021. Coverage is as good and in some spots better than Verizon. Customer service is very good as well. When I do have an issue, I have spoken w/ someone who s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PureTalk provides the same excellent service at a fraction of the cost of the major carriers. We’re retired and needed to reduce costs, where possible, and PureTalk, a veteran owned company, has achi... See more
Company replied
Outstanding customer service. When changing carriers Trac Phone slow walked unlocking my phone. A PureTalk rep set up a 3-way call with me and Trac Phone and got it done immediately. Also, tech suppor... See more
Company replied
They answer the phone. They are professional and knowledgeable about their product. Their instructions are clear and understandable . They spend as much time as needed to solve my issues. This company... See more
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Company details
Written by the company
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.
Why PureTalk
Written by the company
- Customer service, right here in the USA
- We believe in America and in creating jobs for Americans. That’s why, unlike other big businesses that offshore to save a buck, our friendly customer service team is based right here in the U.S.
- No contracts or overage fees
- You deserve better from your wireless company, not to be pigeonholed into an unlimited data plan you don’t need. That’s why we offer plans starting at $24.99 with no contracts and no hidden fees.
- Deeds. Not words.
- You can say a lot of things. Doing them is harder. Deeds, Not Words reflects PureTalk’s belief that values mean nothing without follow-through. By partnering with organizations that serve Veterans and champion American work ethic, we turn shared beliefs into measurable results. When an organization like AWP calls and says an individual needs help, we send it without hesitation. Less talk. More doing. Every single time.
30-day money back guarantee
Love our service or your money back.
We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem. That's why PureTalk offers a 30-day Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.
Contact info
11100 Alcovy Road, 30014, Covington, United States
- (877) 820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
4.3
Excellent
5K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast resolution of problem!
March 30, 2026
Unprompted review
Reply from PureTalk
Hi Sam! We're glad to hear your issue was resolved quickly! Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Great everything
Great price, great coverage, superb customer service and they support the good ole USA and our veterans.
March 29, 2026
Unprompted review
Reply from PureTalk
Hi, Mark! We are so thrilled to hear you’re getting the best of both worlds—excellent coverage and extra savings! There’s nothing we love more than helping our customers keep more of their hard-earned money. Thank you for choosing PureTalk; we’re proud to have you with us! - A.M.
I messed up signing up
I messed up signing up, so my phone transfer was not going well got on the phone with Megan from pure talk and she walked me through the process to fix it. Her patience was invaluable
March 29, 2026
Unprompted review
Reply from PureTalk
Hi, Anthony! We are so happy to hear that Megan was able to get your transfer sorted out! Our team is dedicated to making every step of the process easy, and it’s wonderful to know we hit the mark for you. Thank you for the kind words and for being part of the PureTalk family—we truly appreciate your business! - A.M.
Outstanding customer service and…
Outstanding customer service and service in general! USA!
March 28, 2026
Unprompted review
Reply from PureTalk
Hello Stephanie! We're thrilled you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Pure Talk has excellent customer service
Pure Talk has excellent customer service. You always get to speak to a real person. They do not leave you on hold for long periods of time. The phone service is exceptional at a very affordable price.
March 28, 2026
Unprompted review
Reply from PureTalk
Hello Vito! We're pleased you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I have been a customer for 12 years…
I have been a customer for 12 years they have been very helpful on the few times I needed them!
March 24, 2026
Unprompted review
Reply from PureTalk
Hello! We're excited you've had an excellent experience with PureTalk thus far. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Why did I wait so long before I switched to PureTalk!!
I have been a PureTalk customer for many years. The rates have never increased. Phone service is equal to AT&T, but far more affordable! Customer service has always been pleasant, helpful and very knowledgeable!
March 24, 2026
Unprompted review
Reply from PureTalk
Hi Rhonda! We're thrilled you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Worst customer service
I got puretalk last year. Hoping for a better experience and better deal. Prices over all are a bit cheaper and service is comprable to others. My problems started when porting over the guy that was processing everything somehow screwed things up and it took me borrowing a phone to call and sort it out over about 24 hours. When all was said and done the phones worked but the numbers on the account were wrong which led to my wife getting all the account notifications, not a big deal. We decided to switch back due to any time i have needed the customer service they have all been unhelpful eventhough very nice and my wife wanted to have a phone that they didnt support. So her and my kid switched and instead of paying 2 diff bills i thought i would switch as well. I still have money due on my phone and the new provider will pay the remaining balance with proof that my line and my phone have the money owed. The problem is the proof lies with the model and the phone number it says is attached which was screwed up day 1. They can not fix it so i am out on that. Overall i thought they would be good but not worth the hassell.
March 24, 2026
Unprompted review
Reply from PureTalk
Hello Gregory!
Thank you for sharing your feedback with us. After reviewing your account details, we’ve confirmed that one of your lines was activated using the physical SIM card provided with your Samsung Galaxy S25 Ultra, while the other lines were assigned to eSIMs. We sincerely apologize for any confusion or inconvenience this setup caused during your activation.
Your feedback has been shared directly with our operations team, as we are actively refining our processes to ensure a smoother experience for our customers.
We truly value your time with PureTalk and hope you might consider us again in the future. If we have successfully addressed your concerns, we would be very grateful if you would consider updating your review.
Thank you for being part of the PureTalk community! -M.S.
Hello Gregory! Please accept our sincere apologies for the difficulties you’ve encountered with your device compatibility and the porting process. This is certainly not the level of service we strive to provide. To ensure we address your concerns thoroughly, we are sending a separate message to request your account information. We appreciate your patience and look forward to assisting you further. -M.S.
We just switched from AT&T to Pure Talk…
We just switched from AT&T to Pure Talk and I only wish we had done it sooner. We had some initial issues about sending texts, but their tech support was outstanding and I was able to talk to a real person, in the USA no less and the issue was resolved in only a few minutes! Coverage is as good as AT&T and the net monthly price is a THIRD of what we were paying before.
March 24, 2026
Unprompted review
Reply from PureTalk
Hi Roy! We're glad to hear that our Technical Support team was able to assist you with the texting issue you experienced and that you're saving money since switching to PureTalk! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Fantastic service
Fantastic service.
Fantastic rates.
AT&T network = fantastic coverage.
Supports the Constitution and American values.
Supports our veterans.
March 20, 2026
Unprompted review
Reply from PureTalk
Hello Matt! We're excited you're receiving excellent service since switching to PureTalk! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I love PureTalk
I love PureTalk. I love the low cost and high speed. Customer service is top notch! Wish I would have switched over sooner.
March 24, 2026
Unprompted review
Reply from PureTalk
Hi Kilee! We're pleased to hear you're enjoying our affordable service plans! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Been with PureTalk for many years
Been with PureTalk for many years. My entire Family loves them. They are the Gold standard for service
March 24, 2026
Unprompted review
Reply from PureTalk
Hello Charlotte! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Pure Talk customer service
Pure Talk customer service was excellent. Very friendly, courteous & helpful. I spoke with Vino. He answered my questions & was very helpful. Thank you
March 23, 2026
Unprompted review
Reply from PureTalk
Hello NI! We're delighted to hear you've had excellent experiences with our support teams. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
They have excellent customer support…
They have excellent customer support and their products are some of the best value in the industry.
March 23, 2026
Unprompted review
Reply from PureTalk
Hi Theodore! We take great pride in our customer support team and our commitment to providing high-quality products at a fair price. It’s wonderful to know we’re hitting the mark for you. Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Excellent customer service
We have excellent service with PureTalk. Our monthly bill is significantly less than the big name companies with the same service.
I have only called customer service a few times since switching to their service 3 yrs ago, but every time I do, I talk to someone that speaks English! Customer service in the USA!💜
March 19, 2026
Unprompted review
Reply from PureTalk
Hello Sarah! Thank you so much for being a loyal member of the PureTalk family for the past three years! We are thrilled to hear that you’re enjoying the same great service at a fraction of the cost of the big names. Providing clear, accessible, and 100% US-based customer support is a priority for us, and we’re so glad it has made a difference in your experience. We appreciate the five stars! -M.S.
I got the best help ever!
I called in today with a slight problem, but I got the best help ever !! A young lady talked my wife and I through a problem that we were having. That lady did such an amazing job, I think she needs to be paid to teach everyone how they need to work there !!!! With people like her working there, Pure Talk will shut all other phone services down!!!
Really she was beyond GREAT !!!
March 18, 2026
Unprompted review
Reply from PureTalk
Hi T L! We are thrilled to hear that our team member was able to provide the 'best help ever' for you and your wife. We take great pride in our customer support, and your kind words about her expertise truly mean the world to us. We’ll be sure to share this feedback with the entire team, it’s customers like you who make what we do so rewarding! Be sure to let your friends and family know about the great value and service we provide. We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Great, clear, knowledgeable service
The representative answered with good knowledge and clear communication for every question I had, many of them.
March 18, 2026
Unprompted review
Reply from PureTalk
Hello Ken! We are so glad to hear that our representative was able to provide clear and knowledgeable answers to all of your questions. We know that switching or managing phone service can involve a lot of details, and we’re always happy to take the time to make sure you feel confident and informed. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Customer service has been excellent
Customer service has been excellent, helpful and courteous save one prior exchange! Coverage fair to good as is data speed. Price not so much.
March 17, 2026
Unprompted review
Reply from PureTalk
Hi Carl! We appreciate you sharing your experience! It’s great to know our customer service is hitting the mark now, and we're sorry about that past hiccup. We want you to feel you're getting the absolute best value, so if you ever have questions about your plan or want to see if a different data option might save you more, please don't hesitate to reach out. We’re here to help! Thank you for your feedback and for being a valued PureTalk customer. We truly appreciate your business! -M.S.
Pure talk is fantastic
Pure talk is fantastic. Always good fast customer service.
March 18, 2026
Unprompted review
Reply from PureTalk
Hello Donna! Providing fantastic, fast service is what we strive for every day. We’re so glad you’re enjoying the PureTalk experience! Be sure to let your friends and family know about the great value and service we provide. We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I am so happy with Pure Talk
I am so happy with Pure Talk! Their Customer Service is excellent and very professional. I highly recommend Pure Talk for anyone seeking to reduce their phone bill and switch to a better mobile phone service provider.
March 17, 2026
Unprompted review
Reply from PureTalk
Hello! We are so happy to hear our team has provided the professional support you deserve. Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
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