Purplelindacrafts Reviews 

Scary business, NO communications, No reply to e mails, NO phone number available. Nail biting experience, thought it was a scam as NO acknowledgement to any form of contact. Goods eventually pitched up with NO receipt. Will not use again, to unreliable.

Placed my order a week ago and although have confirmation with PayPal, I have not heard anything from the company. Even sending many emails, there is still no response. I have tried ringing but I get the engaged tone. Not a company to do business with if they cannot communicate I’m afraid.

Order came quickily but 1 item wrong. Paid for big ball but received small. Sent 3 emails but NO response from seller. Opened dispute with paypal to get mt order sorted one way or another.
What has happened to this company as she used to be great!

I bought from Purplelinda a few years ago and received my yarn within 5 days, so had no hesitation in using it again. I ordered between the Christmas and New Year period 2022 so knew that my order would not be dispatched until the first week of 2023 at the earliest and with postal delays and illness there might be some further delay.
On placing my order I received a confirmation email stating that I would be contacted when it was dispatched.
As I had no contact from the company I sent an email a few days ago, then read the poor reviews so thought perhaps I may not receive goods either. However I am delighted my complete order has just been delivered by Royal Mail.
I have not given 5 stars because I had not received dispatch notification as stated on order confirmation, but overall I am satisfied.

I still have had not received my order for yarn. I have sent more emails , still no response.( When i check my " sent" emails they do not come up!, ). It's a month now since they took my money.... If they do not have the goods in stock ,why list them?. I cannot affoed to just give money away... I also, woukd give 0 stars if i could.

After reading recent reviews I was rather concerned as to whether I would actually receive my yarn order! As I placed my order between Christmas and New Year I knew I wouldn’t be able to do much until after the New Year. To my relief I received an email 2 days ago to say my order had been dispatched and today my order arrived via Royal Mail. Nothing missing, so all was fine for me. I had never used Purple Linda before and can see no reason to not use again. Mrs P F

No customer service, no phone contact at all, does not reply to messages,takes immediate payment but does not send for weeks, overall terrible service. Not sure what has happened to this seller as used to be ok but they really need to have a shake up as they have gone downhill and are now terrible. I've had to go through PayPal to refund my money as this company just ignored my many messages.unfortunately I have to agree with most of the other reviews and will not be using again

I would award this terrible business 0 stars, if it were possible. I placed order on the 17th November. After a few days of hearing nothing from seller, I e-mailed them regarding no confirmation of shipment, only to receive no response. A few days turned into a week, I sent another e-mail. No response. After two weeks of no sign of my order and no response from seller, I put in a claim with PayPal and got my money back. Shocking business with no service whatsoever. An absolute joke.

I ordered stuff for my mum on the 25/09/22 and it is now the 04/11/22 and order as still not arrived, I’ve Emailed them many times and not had any reply from them, I’ve even tried calling them on 01463243186 a number I see someone else put on here who is obviously in the same boat as me which order has not turned up. My best advice is to keep away from them otherwise they will rob you aswell

My items arrived today after 12 days which I think is quite good to say this business is situated in Inverness and not forgetting on going postal strikes. I'm very happy with my purchase and was able to get everything I needed. I also got 15% my order which was an added bonus. will be using them again when needed.

No sign of my pattern after 11 days. Not even an email to say it's been processed. Tried emailing them, the phone line doesn't work. I paid £3 for tracked postage. I needed this for a present.

Like many many others, wool not received. Claimed via PayPal and received instant refund although shipping charges not included. I should point out that the refund was via the PayPal protection scheme, not the seller.

The 'Processing' status is still showing on my order from 22nd August.I've had no response from the two e-mails I've sent so far querying the whereabouts of my order .
I do wish I'd read these reviews before ordering as It'd never heard of this company before but their prices seemed competitive for the wool I was buying.
My experiences mirror those documented by other people on here,and I am going to follow their lead in opening up a PayPal dispute.
I would rather pay more for the wool I need than have none at all!I also do not wish to do any further business with a company that cannot be bothered to reply to its customers e-mails nor provide order updates.

Order is 10 days late and I have yet to receive an update or refund.

UPDATE:
Just to give people a bit of hope. After putting a complaint in to paypal and actually escalating it I finally got an email from the company saying that my order was dispatched.26/8/2022 Stating that

“.....Orders are sent by Royal Mail Tracked 48 and usually received 2 days after dispatch but may take up to 7 days....”

The order arrived in full arrived on 1/9/2022.The yarns are beautiful. I'm not sure what is going on with the company but as others have said an escalated complaint initiated from PayPal seems to work.

Fortunately I didn't have a deadline for any projects so the wait didn't matter. However it would have been nice for the company to respond to enquiries and to reassure why the order dispatch was delayed with an estimate of how long the delay would be. The anxiety in respect to feeling you may have been conned did matter.

If you are waiting for an order in a hurry you will have to decide whether to purchase from them. The items were lovely and as described. Others have commented that they have used the company before without problems. So it could be that there are personal problems that the owner simply does not want to share on her website. If however its simply that they have had problems themselves acquiring their stock [Brexit has caused problems we know ] a simple note on the website or automatic email response would be nice.
_______________________________________________
I really hate giving bad reviews but here goes.
Not sure what is going on with this company I put in an order on 9th August 2022. The order hasn't even been processed yet !
The order was confirmed by email and the money was extracted from my PayPal account immediately.
I've had zero response from a query by her online form and a separate email.

The very least the company could do is put up a statement on their website if they are having supply problems or even family/health issues that are inhibiting them from fulfilling orders.

I'm pretty patient and tried to make excuses for the company, but after reading these reviews I now have to face the fact that this company is either not being run very honestly or just going under. Either way I suggest you avoid.

My only option now is to initiate a PayPal investigation to at least try and get my money back :-(

Do NOT buy from this company

I ordered yarn and craft supplies on 17th July expecting delivery within at least 5 days but still have not received anything although their ONE and ONLY email was to confirm that my order was dispatched 18th July, which at the time I thought was excellent and speedy service, just to be disappointed everyday that followed!

My biggest frustration is the LACK of their after-sale customer service!
— Absolutely NO RESPONSE to the several emails I sent.

This company simply ignores!


Like many other customers I wish I had read the reviews first as I would not have ordered from them.

I have lost several customer orders due to non-receipt of supplies purchased from Purplelinda Crafts.

I have opened a dispute to demand a full refund and have reported them to the Trading Standards.

I do NOT recommend Purplelindacrafts and would advise anyone NOT to buy from them. Extremely disappointed.

UPDATE: 26th July 2022
Just received an email notification from Royal Mail regarding this outstanding order; herewith dispatch history:

SUNDAY 24th July
* 14:09 Sender despatching item
* 14:41 Item received - Inverness DO

TUESDAY 26th July
* 01:40 Item received Edinburgh MC

EXPECTED delivery on Wednesday 27th July!!! (And only an aim NOT guaranteed!

CONCLUSION:
The reason Purplelinda Crafts NEVER replied to my emails was simply because they lied about the supposed initial dispatch date which in fact was ONE WEEK LATER!

And they had the cheek to still use Royal Mail Tracked 48 (hours) instead of using a faster service seeing that the order was dispatched one week late!

Horrible and stressful experience.

My objective is not to slander, instead to make other potential buyers aware when reading this review and think carefully before placing any order.

The truth about the late dispatch would have been more acceptable than the total disregard.

I’m so disappointed because I have used this company so many times in the past and never had a problem until now, my latest order wasn’t delivered and despite all my attempts to contact them to rectify this, they have not replied to any of my emails, so it appears that I will not receive my order. DO NOT USE THIS COMPANY.

We have had a similar experience that many others have. We finally received our order once we told them we had started a claim to get our money back. It’s a shame they just don’t communicate with clients especially if there are genuine problems, I’m sure ones would understand and work with them. Here’s hoping.

I ordered yarn from this seller, payment was immediately taken from my account. A couple of weeks later I noticed that my yarn was out of stock. I sent a total of four emails, with no response, also no phone number to contact the seller. I have given 2 stars, as after contacting PayPal the seller refunded the full amount. The explanation was that it was out of stock when my order went in. Surely the website should show how many balls in stock, also it shouldn't have taken my payment.

Missing an Azure ball of yarn from my order !! They have not replied to any of the messages I have sent !! Very poor Customer Service !! Will not purchase from them again !!