Qualitycarsandcommercials Reviews 

240
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the team for being extremely helpful, polite, and highly professional throughout the entire vehicle purchasing journey. Buyers frequently mention that cars are presented in fantastic condition, perfectly valeted, and accompanied by wonderful communication and great aftercare services. Some reviewers were not happy with serious mechanical problems developing shortly after purchase, such as unexpected warning lights, failing handbrakes, or other faulty components. Additionally, a few people mentioned experiencing poor communication, unhelpful responses, and a complete lack of support or willingness to assist when attempting to resolve post-sale issues.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising helpful staff who explain everything... See more

Staff

People report positive experiences with staff, frequently highlighting helpful, friendly, and professional... See more

Product

Clients share ambiguous opinions on product as some reviewers praise the good quality and condition of their... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful staff who answer... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with vehicles received in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a vehicle from Quality cars & commercials…..and I’m happy to say that I had a very positive experience from start to finish. Chris and his team were so easy to deal wi... See more

Rated 5 out of 5 stars

Having bought a vehicle from Quality Cars and Commercials, I cannot speak highly enough of the service from start to finish. The car was well presented, the staff couldn’t do enough to help and I... See more

Rated 5 out of 5 stars

Excellent service. We have used this company on many occasions for our business vehicles and they consistently deliver. They always find the best options available and we have never been disappointed.... See more

Rated 5 out of 5 stars

Great company brought our Range Rover and they couldn’t help us enough went above and beyond for us ….. would definitely recommend these guys … Thankyou so much

Company replied


Company details

  1. Used Car Dealer

Written by the company

We are a professional independent business located in the Midlands, short distance from Birmingham Airport. Unlike a main dealer we operate totally independently and with our own funds what allows us to not only consistently remain competitively but to have the ability to cherry pick from choice stocks of high quality pre owned cars, all of which most come with a warranty and 12 months MOT. Therefore if you’re looking to buy, sell, source or finance your next car then we very much welcome the opportunity to demonstrate how we differ from the typical car dealer.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

240 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(240)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience in buying my new car

Great experience in buying my new car!
Very helpful, polite and professional.
No messing about and straight to the point which is what we like.

Very friendly place and you will be pleased with your purchase!
I can’t wait for many years in my new jag😊
Special thanks to John who was a pleasure to do business with, we will be recommending you and your buissness.

Thank you so much!

Jodie & Matt Major

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Absolute professionals here!

Absolute professionals here!! Nothing was too much for these guys (kully), we had to wait slightly longer than expected, however as a result, they made us comfortable and we were very satisfied with the whole service. A shout out to the young mechanic too, he spotted a fault and fixed it immediately. Definitely would recommend if you was a professional service and a quality car!!

August 3, 2026
Unprompted review
Qualitycarsandcommercials logo

Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

Service was so amazing and quick

Service was so amazing and quick

August 2, 2026
Unprompted review
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Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

Great service thank you

Great service thank you

August 2, 2026
Unprompted review
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Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

Great Customer service really friendly

Great Customer service really friendly

August 2, 2026
Unprompted review
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Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

Very nice person professional and…

Very nice person professional and helpful

August 1, 2026
Unprompted review
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Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

Good quality of service and affordable…

Good quality of service and affordable service

July 31, 2026
Unprompted review
Qualitycarsandcommercials logo

Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

FORD KUGA 2.0 ST-LINEX = BRILLIANT CONDITION .

Tom and the guy's at Quality Cars and Commercials have been brilliant through out the whole sale, I've just bought a Ford Kuga 2.0 St-Line off them . The car is in great condition , they serviced it , new cam belt and water pump on as well in which i asked them to do for me no problem. also valeted , The car is perfect !! Thank you . Deano

July 22, 2026
Unprompted review
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Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

Treated well. 1st time here.

One of their cheaper vehicles purchased, but got the feeling I was treated as well as any other customer.

July 27, 2026
Unprompted review
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Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

Very good experience from start to…

Very good experience from start to finish. Would highly recommend.

July 24, 2026
Unprompted review
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Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

Best car dealer

Best car dealer

July 24, 2026
Unprompted review
Qualitycarsandcommercials logo

Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 1 out of 5 stars

Avoid this place at all costs.

Avoid this place at all costs.
I purchased a jeep from them, had it delivered and within 20 miles of driving it differential failed, steering rack failed. Lots of messaging back and forth ended up in court. Gerald said no circuit judge would rule in my favour, he would laugh at me in court, he even threatened to kill me. Well as it turned out the court ruled in my favour, he had 2 weeks to pay me my money and he didn't laugh once.

July 21, 2026
Unprompted review
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Reply from Qualitycarsandcommercials

Thank you for taking the time to leave feedback. We take all reviews seriously, however we've carried out a thorough check of our records and can confirm we have no purchase, delivery, or customer record matching this account. We have also never had a court case with any customer, and we do not have, and have never had, any staff member named Gerald.

Given the serious allegations made here (including threats), we'd ask that you please get in touch directly with your order reference or purchase details so we can look into this properly. If you're unable to provide this, we'd kindly ask that the review be reviewed and removed, as it does not relate to Quality Cars and Commercials Ltd.

Please feel free to email us at kris@qualitycarsandcommercials.com with any questions.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

From start to finish great service from…

From start to finish great service from the guys at quality cars. Honest and reliable people. Main man Kully.

July 18, 2026
Unprompted review
Qualitycarsandcommercials logo

Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

I had a great experience buying my BMW…

I had a great experience buying my BMW X5 from this dealership. The team were friendly, helpful, and kept me updated throughout the process. They took the time to make sure everything was sorted before handing the car over, and I never felt pressured at any stage. I’m really pleased with the service I received and would happily recommend them to anyone looking for a used car.

July 17, 2026
Unprompted review
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Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

Very polite staff very helpful and had…

Very polite staff very helpful and had our car ready when we asked for it great service

July 13, 2026
Unprompted review
Qualitycarsandcommercials logo

Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

My experience was awesome

My experience was awesome, the reception and hospitality was fantastic. Mr Kully was helpful and professional

July 11, 2026
Unprompted review
Qualitycarsandcommercials logo

Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

Excellent experience with Kully

Excellent experience with Kully. Really happy with the car, service provided and would recommend!

July 3, 2026
Unprompted review
Qualitycarsandcommercials logo

Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

Brilliant customer service from Kully…

Brilliant customer service from Kully and the team highly recommend to friends and family

July 3, 2026
Unprompted review
Qualitycarsandcommercials logo

Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

Rated 5 out of 5 stars

Excellent service

Excellent service, really helpful and polite, made everything run smoothly. Definitely coming back whenever I buy a new car

June 29, 2026
Unprompted review
Qualitycarsandcommercials logo

Reply from Qualitycarsandcommercials

Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.

Kind regards,
Quality Cars and Commercials Ltd

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