I recently purchased a vehicle from Quality cars & commercials…..and I’m happy to say that I had a very positive experience from start to finish. Chris and his team were so easy to deal wi... See more
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Having bought a vehicle from Quality Cars and Commercials, I cannot speak highly enough of the service from start to finish. The car was well presented, the staff couldn’t do enough to help and I... See more
Excellent service. We have used this company on many occasions for our business vehicles and they consistently deliver. They always find the best options available and we have never been disappointed.... See more
Great company brought our Range Rover and they couldn’t help us enough went above and beyond for us ….. would definitely recommend these guys … Thankyou so much
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Company details
Written by the company
We are a professional independent business located in the Midlands, short distance from Birmingham Airport. Unlike a main dealer we operate totally independently and with our own funds what allows us to not only consistently remain competitively but to have the ability to cherry pick from choice stocks of high quality pre owned cars, all of which most come with a warranty and 12 months MOT. Therefore if you’re looking to buy, sell, source or finance your next car then we very much welcome the opportunity to demonstrate how we differ from the typical car dealer.
Contact info
Unit 8 HRS Business Park, B33 0SJ, Birmingham, United Kingdom
- 07723076399
- www.qualitycarsandcommercials.co.uk
4.7
Excellent
240 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically takes over 1 month to reply
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Appalling customer service and sold an unsafe vehicle
We purchased a car on finance from Quality Cars Commercial Ltd. When we collected the vehicle, we hadn't even left the forecourt before the engine management light came on. We reversed straight back into the dealership, where they diagnosed and repaired an exhaust sensor before we set off on the three-hour drive home.
The following morning, the car smelt strongly of diesel. We contacted the dealer and were told we could either drive it three hours back to them or take it to a local garage. We chose the local garage, where diagnostics found a fault with the heat controller. The mechanic also lifted the bonnet and showed us that one of the injectors had severe carbon build-up ("black death"), which appeared to have been there for some time. We were advised that replacing all four injectors would cost in excess of £2,000.
We contacted our finance broker, Zuto, who spoke to Quality Cars Commercial Ltd. They eventually agreed to collect the vehicle, but despite explaining that I had no car to take my children to school, it still took a week and two unanswered emails before they collected it. They ignored my emails completely. It then took a further eight days for them to return the funds to the finance company.
I also asked to be reimbursed £170 for costs I had incurred through no fault of my own, including changing my car insurance, paying car tax, fuel for the journey home and train fares to collect the vehicle. They point blank refused!
The whole experience was extremely disappointing. Selling a vehicle that developed warning lights immediately and was then found to have significant injector issues, followed by poor communication and a complete lack of goodwill over my out-of-pocket expenses, made the experience incredibly frustrating. I would not recommend this dealership based on my experience.
June 11, 2026
Unprompted review
Reply from Qualitycarsandcommercials
Thank you for sharing your experience, and we're genuinely sorry to hear you were left feeling this way.
We'd like to clarify a few points for transparency. When the engine management light appeared on collection, we diagnosed and repaired this on the forecourt before you set off. When a further issue arose the next day, we offered you the choice of bringing the car back to us or having it looked at locally, and covered the cost of that local diagnostic. Once the injector issue was identified, we honoured your right to reject the vehicle within the 14-day short-term right to reject, collected the car, and processed a full refund.
We understand the 12 months' road tax was raised, and we did explain this refunds directly from DVLA once a vehicle is off the road, rather than through us.
We're sorry the collection and refund timeframes added to your frustration, and we take that feedback on board. Used vehicles can unfortunately develop faults, even shortly after purchase, and our approach is always to put things right quickly, whether that means repairing the issue or offering a collection and refund, as happened here.
We're sorry this wasn't the experience you hoped for, and if you'd like to discuss this further we're happy to talk it through directly.
Kind regards,
Quality Cars and Commercials Ltd
Excellent service
Excellent service - great hospitality and the car sold itself. Very good 👍🏻
June 22, 2026
Unprompted review
Reply from Qualitycarsandcommercials
Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.
Kind regards,
Quality Cars and Commercials Ltd
Good experience with them recommending
Good experience with them recommending
June 20, 2026
Unprompted review
Reply from Qualitycarsandcommercials
Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.
Kind regards,
Quality Cars and Commercials Ltd
Reply from Qualitycarsandcommercials
Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.
Kind regards,
Quality Cars and Commercials Ltd
Everything gud
June 19, 2026
Unprompted review
Reply from Qualitycarsandcommercials
Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.
Kind regards,
Quality Cars and Commercials Ltd
Very experienced staff and ready to…
Very experienced staff and ready to help. Friendly environment. Highly recommended !
June 19, 2026
Unprompted review
Reply from Qualitycarsandcommercials
Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.
Kind regards,
Quality Cars and Commercials Ltd
Very helpful all through the process
Very helpful all through the process, and a lovely experience so far.
June 16, 2026
Unprompted review
Reply from Qualitycarsandcommercials
Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.
Kind regards,
Quality Cars and Commercials Ltd
Super service
Super service! Excellent customer care will recommend to anyone looking for a new car
June 14, 2026
Unprompted review
Reply from Qualitycarsandcommercials
Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.
Kind regards,
Quality Cars and Commercials Ltd
Very good service
June 9, 2026
Unprompted review
Reply from Qualitycarsandcommercials
Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.
Kind regards,
Quality Cars and Commercials Ltd
Good service
June 9, 2026
Unprompted review
Reply from Qualitycarsandcommercials
Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.
Kind regards,
Quality Cars and Commercials Ltd
Brilliant and fast service
Brilliant and fast service ! Thankyou very much !
June 2, 2026
Unprompted review
Reply from Qualitycarsandcommercials
Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.
Kind regards,
Quality Cars and Commercials Ltd
Very good to deal with very helpful as…
Very good to deal with very helpful as we need the the xc60 we bought deliverd the guy who deliverd it was Roman very helpful helping my mum threw the paperwork process in doing the log book online and was such a nice guy even to the point I bought him lunch car was as described they drove the car 4 hours down to us when I test drove the car it was perfect althougha sensor light came on told me take it to a garage and he discounted the car accordingly real pleasant car dealership to deal with many thanks from Karl and my mum Elaine would 100% deal with again thanks all
May 29, 2026
Unprompted review
Reply from Qualitycarsandcommercials
Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.
Kind regards,
Quality Cars and Commercials Ltd
Excellent service
Excellent service, quality stock, friendly. Highly recommended
May 26, 2026
Unprompted review
Reply from Qualitycarsandcommercials
Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.
Kind regards,
Quality Cars and Commercials Ltd
Great service
Great service. Very efficient will deffo be using again and will 100% recommend. Kully is really helpful 😊
May 23, 2026
Unprompted review
Reply from Qualitycarsandcommercials
Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.
Kind regards,
Quality Cars and Commercials Ltd
Range Rover …
Great company brought our Range Rover and they couldn’t help us enough went above and beyond for us ….. would definitely recommend these guys … Thankyou so much
May 23, 2026
Unprompted review
Reply from Qualitycarsandcommercials
Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.
Kind regards,
Quality Cars and Commercials Ltd
Great experience
Everything was well looked upon as agreed. The car looks very nice. Great seller, friendly and professional.
May 23, 2026
Unprompted review
Reply from Qualitycarsandcommercials
Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.
Kind regards,
Quality Cars and Commercials Ltd
Great customer service
May 23, 2026
Unprompted review
Reply from Qualitycarsandcommercials
Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.
Kind regards,
Quality Cars and Commercials Ltd
Great experience throughout and great…
Great experience throughout and great customer service, would highly recommend.
May 23, 2026
Unprompted review
Reply from Qualitycarsandcommercials
Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.
Kind regards,
Quality Cars and Commercials Ltd
Fast friendly service
Fast friendly service, good customer service and a great set of customer advisors
May 19, 2026
Unprompted review
Reply from Qualitycarsandcommercials
Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.
Kind regards,
Quality Cars and Commercials Ltd
Excellent customer service
Excellent customer service. Highly recommend quality cars
May 14, 2026
Unprompted review
Reply from Qualitycarsandcommercials
Thank you so much for your kind words and for taking the time to leave us this review — it really means a lot to the whole team. We're delighted to hear you had a great experience with us, and we truly appreciate you choosing Quality Cars and Commercials Ltd. Should you ever need anything in the future, we're always here to help.
Kind regards,
Quality Cars and Commercials Ltd
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