Quartzize Reviews 

2,101
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers had a great experience with this company. Customers consistently praise the staff, including salesmen, surveyors, and fitters, for their professionalism, efficiency, and friendly demeanor. Many highlight the exceptional skill and attention to detail of the installers, who often go above and beyond, leaving kitchens clean and tidy. People are thrilled with the finished product, noting that the worktops and overall kitchen transformations look fantastic, beautiful, and of high quality, often exceeding expectations. However, some people were dissatisfied with the after-sales service, reporting difficulties getting issues resolved, such as tap problems or cracks in worktops, and feeling that the company refused responsibility. A few other people also felt that the initial installation had significant flaws, including poorly fitted components, incorrect tap installations, or missing parts, leading to ongoing problems and dissatisfaction with the final finish.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising the professionalism, friendliness, and... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction with the... See more

Product

Users describe ambiguous interactions with product, with many customers expressing delight with their new... See more

Quality

Consumers find quality to be ambiguous, with many praising the excellent workmanship, attention to detail,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fitter Des did an excellent job fitting my worktops & new sink/taps & transformed my kitchen. However...I am left with a dripping tap. Repeated requests to fix it resulted in the sink/tap company se... See more

Rated 5 out of 5 stars

Used Quartzize as part of our kitchen makeover, so pleased with the results. The overlay worksurface looks fantastic and finishes the kitchen off beautifully. Will & Chris, our fitters, were so frien... See more

Rated 5 out of 5 stars

We waited nearly three years before committing to Quartzize because we thought it might be a con. We should never have worried ! From the salesman, through the surveyor and the office, everyone was pr... See more

Rated 5 out of 5 stars

Our two fitters Steven and Nicola went above and beyond in installing our Quartz counter tops. The day they arrived we were having horrendous stormy weather. The precise cutting of the tops had to b... See more


Company details

  1. Kitchen Remodeler

Written by the company

Quartzize specialise in kitchen makeovers, predominantly quartz overlay worktops. These can be fitted over your existing worktops and come with many benefits. - Generally 40% cheaper than granite. - Can be fitted in just a day. - Less mess to deal with as your existing worktops stay in place. - Hygienic and stain resistant. - More durable. For more information please visit our website http://www,quartzize.co.uk or call us on 0800 862 0295 for a free no obligation quotation.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.9

All reviews

(2,101)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had Quartz overlays for our kitchen

We had Quartz overlays for our kitchen. Jake was the fitter and he did a sterling job. He paid attention to detail and the tops were professionally fitted. They look brilliant, we are very pleased with the result.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

We had a quartz overlay

We had a quartz overlay, new sink and tap fitted a few weeks ago by Jake. We are so happy with the finished product. Jake left the place so tidy and our kitchen looks brilliant! Thank you!

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

New worktops,sink,oven and hod

New worktops,sink,oven and hod. Absolutely first rate job carried out by Jake under difficult circumstances as living in a town house the kitchen is on the middle floor so stairs were involved. His work ethic is outstanding nothing was too much trouble, fitting was perfect everything was spotless no mess left behind. An asset to the company.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer

This was by far the right choice I made. I wanted to replace my worktops but with as little hassle as possible. The survey and installation service was very professional. I had a few minor issues after the survey but Anita was very professional and efficient in addressing everything. Keith was my installer, he did an amazing job, worked very efficiently and left the place immaculate tidying as he went. Completely happy with the service received and would definately recommend if you want to freshen up an old tired kitchen.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Super-happy!!

I had my kitchen worktops replaced and I’m over the moon! The quality and care in the workmanship by Gary is excellent. Everyone I dealt with at this company was friendly, helpful and professional. There was no ‘hard-sell’ from Rachael, the sales-person, just helpful suggestions and advice.
I had one small issue after the work was carried out (nothing to do with the actual worktops) and this was quickly rectified by Megan who was so friendly, professional and understanding of the problem.
I can honestly say I’m delighted and wouldn’t hesitate to recommend them. Thank you to everyone I dealt with for an excellent job!

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Best kitchen worktop.

The whole experience of selecting our new worktop together with the professional manner that the sale, survey and fitting were undertaken is a credit to the company. Mel took us through the whole process from enquiry to aftercare back up. Kamil and Ken went out of their way to ensure we were happy with the fitted worktop.
Can’t fault anything and would recommend without hesitation.

June 3, 2025
Unprompted review
Rated 1 out of 5 stars

Cracked worktops

There guarantee of 6 years is not worth the paper it’s written on.
We had our kitchen worktops fitted around 3 years ago, in December of last year we found 2 cracks appearing.
I rang Quartzize Worktops Ltd and spoke to someone, her initial response was that they don’t crack we must of dropped something heavy on them.
Now 5 months on and having 3 so called technicians come to our property and lots of emails/photos sent to them I’ve got nowhere and cracks are getting longer.
Not good after sales service are all.

June 2, 2025
Unprompted review
Quartzize logo

Reply from Quartzize

Good Afternoon Mr Berry,

Thank you for your review.
What you failed to mention within your review is that we you sent u photos of some cracks and we requested more photos showing where the cracks start/end so that we could assess them as best we could.
You have also not had 3 inspections.
Once we have the photographs we will assess them and will be in touch.
You must understand that you have got nowhere due to your threatening nature and because you have not sent the photos requested and so this is an extremely unfair review.


Rated 1 out of 5 stars

Owe my days what a disappointment use another company

Owe my days use another company. Two worktops wrong, quality standard very poor, they take your money upfront and then customer complaints and follow up is non existent. We have a manufacturing fault in the middle of our block replacement work top, they missed it in the factory, they missed when fitting, they cannot fix it, without smashing it off (their customer service teams words not mine).and wreck the block top underneath … I have been dealing with customer service for three weeks and no satisfactory resolution… by phone and in writing… silence…no accountability and no customer concern, feeling very disappointed and ripped off. I’m not one to use trust pilot and complain as I like to sort it out with the company concerned, but this lot have no time for the customer.. if we ignore you, you will go away…three weeks on and still waiting for a response, there are many other firms out there… do not put your self thru the pain… so I post and the reply I get is we are unaware of your complaint, I have sent a full timeline e of event again on Friday 30 May 2025 and followed up immediately on 2 June… still no aligned resolution..

May 6, 2025
Unprompted review
Quartzize logo

Reply from Quartzize

Good Evening Melish,
Thank you for your review.
We are so disappointed to read your review however, we are unable to find any record of a complaint from anyone if this name.
If you could please contact the team at customercare@quartzizeworktops.co.uk
They will reply to you the same day.
We ask that you include photographs of the area affected to allow them to swiftly deal with your complaint.
We can only assume that your email has not gone to the address but as for the call our teams are in the office Monday-Friday 9-5 and Saturday 9-12am. And all calls are answered by the team
*****UPDATE******
We have been in contact with you over the weekend and the last email received was on Monday Morning at 7.17 am we have offered a return visit and the customer has replied, we are just awaiting a date to return for her.
As they have admitted above the last email exchange was Monday 2nd and we are now on Tuesday 3rd.
The review is unfair with unrealistic expectations.

Rated 4 out of 5 stars

Nice, beautifully renovated Kitchen.

The fitters: Mr Steve Henning and his assistant did an excellent job.They started and finished on schedule, and were very courteous

The products supplied are good and reasonably priced. However I was initially disappointed with the worktop that was supplied, because I had based my expectations on the sample I was shown which turned to be not quite the same design as the final product as it was only a section of it. Anyway,I got to like the full design after a few days.
I would certainly recommend this company and Joe’s doors that they work in collaboration with.
Nevertheless, the company should ensure that samples shown are fully representative of final products.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish all involved was great

The experience from quarzine from start to finish was great the fitter Cameron was very good he covered everything up where he was working and completed a very brilliant job then when finished he cleared all the dust and rubbish up was totally professional in every way would certainly recomend him also the next day they came.and removed all rubbish finally a lady called Anita Mansel called two days after to check all was OK as I said from start to finish highly professional in every way would recomend Joe's doors!!
In my opinion they all deserved 10 out of 10 well.done

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellentservice and experience from start to finish

From my initial enquiry they were prompt and responsive.Luke,the sales guy was very helpful,delightful to liase with and didn't try to over sell or force anything on us.Phil, surveyor, arrived within 2 days to measure up and our work would have been done within 3 weeks had we not been going on holiday.
They came immediately we got back.Karl
and Sam were great did a very thorough job.The whole thing taking less time than we expected.
I would highly recommend quartsize,everyone was great to deal with.Mel,in the office kept me fully informed either by phone or email.
We opted for waste collection and
the guys arrived bang on time leaving the site clean and tidy.
The overall quote was more expensive than some we got but again I would highly recommend the quality of their operation.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Worktops from the professionals

The sales lady was very helpful and precise with information on the product and what the next stages would be to final fitting. The surveyor was brilliant and obviously knew his job. Nicola, the fitter, arrived on time,he was very polite and professional in every way. His fitting is perfect and he advised on looking after the product. Mel from head office was most helpful and kept me up to speed all the way along the whole process. She was extremely polite and was always available to talk to. All in all I have nothing but praise for everyone from start to finish. SUPERB.

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

Cowboy outfit

Stay well clear of this company very poor customer service takes your money then not interested in complaints refuse to accept responsibility for damages to sink and flooding of the kitchen and bathroom then leave you to pay fitter which wasn't in the contract or mentioned cowboy outfit..

April 7, 2025
Unprompted review

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