Quatropi Furniture Reviews 

5,131
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish design of the products, often exceeding expectations and proving to be comfortable and well-made. Many people highlight the exceptional delivery service, noting its speed, punctuality, and the professionalism of the courteous and helpful drivers. The overall service and staff are frequently commended for being friendly, efficient, and proactive in resolving any issues, making the entire purchasing process smooth and pleasant. Conversely, a small portion of people felt some products were not as comfortable or had design flaws. A few also reported minor manufacturing defects or scrapes upon arrival, though these concerns were typically resolved efficiently by customer service.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality, stylish... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of products,... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the excellent and swift delivery,... See more

Service

Customers had positive experiences with service, often describing it as exceptional, faultless, and efficient... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience ordering from Quatropi was excellent. From ease of ordering to the delivery and the after sales service was faultless. The product is of excellent quality and our friends and family w... See more

Rated 5 out of 5 stars

Corner Bench ordered and recieved as scheduled good price and comfortable seating. Delivery went without hitch and assembling seating was straight forward. Ajustable feet could/should be bigger and in... See more

Rated 5 out of 5 stars

This company not only sells high quality products but gives high quality customer service. After a blip with our delivery date due to staffing issues, we were then prioritised by Anthony and Alex, u... See more

Rated 5 out of 5 stars

Service was exceptional. We ordered some dining chairs, after building all of them and then realising the chairs won't go under our ceramic top dining table we called them. They allowed us to swap the... See more


Company details

  1. Outdoor Furniture Store
  2. Bar Restaurant Furniture Store
  3. Furniture Accessories
  4. Furniture Accessories Supplier
  5. Garden Furniture Shop
  6. Sofa Store

Written by the company

A trusted family-run business since 2004, earning the loyalty of thousands of customers. Experience our unparalleled luxury home & garden furniture


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,131)

180 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

From ordering to delivery, it has been a smooth experience. The delivery person that I spoke to, Anthony was very helpful. Great service overall 👍

October 27, 2025
Rated 5 out of 5 stars

Excellent service every single time

Every single time, over the years, that I've shopped with Quatropi I always received great service and good quality items. Today was no different. I purchased 6 bar stools from them back in April ahead of completing my kitchen renovation. Due to some unforeseen adjustments with the design my island got reduced in size meaning I could only fit 4 stools around it instead of the planned 6. I contacted Quatropi today to ask if I could return the spare 2 stools due to this change which only became apparent today (31st Oct). Without any fuss they agreed to accept my stools back and provide a credit note which led me to also choose some lamp tables. Not only did they levy my credit note against the cost of my lamp tables, they also gave me the extra 5% promo discount, as well as arranging to pick up the stools at the same time as dropping off my lamp tables, saving me a trip to the Post Office and the cost of postage. All this done with no fuss, just total understanding and cooperation. I was more than happy to purchase my tables from them having received such wonderful service. Thank you Lyndon and thank you Quatropi. You'll always be my first stop when furnishing my newly renovated home.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

I've had my double swing chair for 5…

I've had my double swing chair for 5 years now - Its still as good as the day I purchased it! I emailed customer service and asked if they still stock the covers for it and Lyndon in customer service was absolutely brilliant - he confirmed straight away that they still stock them and he would send one out and I was thrilled to bits. They are so friendly and helpful and the quality of the products is high-end. I would recommend them to everyone. Excellent company, staff and products. One very happy customer!

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Garden sofa set and garden…

I ordered a garden sofa set and garden dining table and chairs. I rang to ask if it could be delivered after I returned from my holiday during the first week in September. They were extremely accommodating and it arrived on the Thursday of that week.
My husband and I unpacked it and began to assemble it. We found that the back of the sofa had not been manufactured properly, as a result the back and seating part could not be assembled together. I emailed customer services and was emailed back and began to correspond with Lyndon. He was extremely helpful and very quickly I received my new back to my sofa.
I would like to say that I was thoroughly impressed with the service that I received and a special mention to Lyndon, who was excellent at solving my issues.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful furniture and reasonably…

Beautiful furniture and reasonably priced. Delivery was spot on and furniture was easy to assemble. The quality of the furniture is way above what i expected. I will definitley be using this company again.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely furniture

I ordered the Detroit Corner Bench and it is beautiful. Delivery was within the designated timeframe and the guys who delivered it were helpful and professional. It was a pretty easy out together and it looks fab, very comfortable too.

October 2, 2025
Rated 5 out of 5 stars

We bought a large TV stand

We bought a large TV stand having seen it on line. Having seen some units that looked good on line but not in reality we made the journey to Nuneaton where they had put one together for us to view. It looked good so we ordered one which they held for us until we were ready for it

When it was delivered it was as good as we expected and we are very pleased with it

A nice company to do business with

October 8, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look