Quercus Living Reviews 

383
TrustScore 4.5 out of 5

4.6

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Rated 3 out of 5 stars

Their Devon Pine range is nothing like their photos. The chest of drawers I received had roughly turned knobs with gouges out of them, not the smoothly turned and lacquered polished ones in the photos... See more

Rated 5 out of 5 stars

Ordered 2 x Devon Pine 2 Over 4 Chest of Drawers. Very happy with the whole process. Was looking for months in the local furniture superstores but was never happy with the price or quality. I a... See more

Rated 5 out of 5 stars

The items I required were in stock with a 1-2 week estimate delivery time. Both items were delivered in that time. Chest of drawers and bedside side drawers were well made and well packed, well...v... See more

Rated 5 out of 5 stars

Purchased a Devon PIne 2 over 3 chest of drawers & very pleased with them, solid pine & excellent quality. Quick delivery & well packed,delivery men carried them in & put them where we wanted th... See more

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Living Room Furniture Store

Information provided by various external sources

It’s not just about functionality – it’s about looks too. Whether you live in a downtown warehouse conversion with minimalist design or a country cottage that’s a wonderful mismatch of period pieces, we offer outstanding furniture at outstanding prices for all over your home, with every piece crafted from natural wood and hand-finished by skilled craftsmen.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

383 reviews

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4.6

All reviews

(383)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Easy to use website. Good prices. They did what they said they would do and delivery was on time. Good quality furniture. Excellent.

April 22, 2020
Unprompted review
Rated 5 out of 5 stars

Sheesham Furniture

I have ordered from Quercus Living Company twice & I am very happy with the furniture & service. Thank you.

April 22, 2020
Unprompted review
Rated 5 out of 5 stars

Cube tv corner unit

I am extremely happy with the corner tv unit I bought from Quercus. Was exactly as described, excellent quality and delivered on time. The couriers were polite and helpful. I would definitely use Quercus again.

January 16, 2020
Unprompted review
Rated 1 out of 5 stars

Absolutely Terrible! Avoid!!

Bought a table over a month and I ordered the incorrect size. I rang up and nicely asked if I could change the table for a larger size and pay the difference in price and cover shipping costs as it was my mistake. Took them a month to call (after lying about calling me multiple times) to take payment. I had then paid and 10 days later still not had my order received after receiving emails saying the driver will collect the old item (i have heard this line twice now.) no idea what these guys are playing it, if i had the opportunity to give them 0 stars I would happily do so. Terrible service, poor communication and the list goes on.

November 14, 2019
Unprompted review
Quercus Living logo

Reply from Quercus Living

Hi,

I'm sorry about the issues you have had with your order.

We have had a full feedback from our customer services regarding your order. Your initially placed an order with us on the 17th Oct 2019 which was delivered on the 22nd Oct 2019.

You emailed us that you’ve ordered the wrong size and would want to exchange it for a different size. We made the necessary changes on the order and created a new order for exchange and informed you of the payment difference in order value for the new item which you agreed to make payment for.

To take the remaining payment; sales team were unable to get in touch with yourself. They emailed you to get in touch; but there was no reply for a few days. You replied after a few days and when we rang you to take the difference payment there was no reply from your end. After a few attempts they were able to get through with yourself and take the payment difference.

After payment was made on the 4th Nov 2019; when the order was sent to our supplier the item had gone out of stock. Unfortunately, this was completely out of our control. As soon as we had an update from the supplier, immediately we sent you an email on 8th Nov 2019 to inform you about the stock availability for the item.

The supplier has given us an ETA date of 26th Nov 2019. We will be delivering your item and collecting the other item at the same time. For exchange order we will always deliver and collect at the same time as it’s more economical and cost effective from our end.

Sorry for any inconvenience caused

Warm Regards
Lifestyle Furniture UK Team

Rated 5 out of 5 stars

Solid oak hallway unit.

The unit is superb quality and looks fantastic. We bought it to fit into a very tight space between doors and measurements given on the website were extremely accurate.

October 20, 2019
Unprompted review
Rated 5 out of 5 stars

The bookcase is excellent

The bookcase is excellent, just as described. The packaging was superb and the courier also needs praise - he took it upstairs to our first floor flat, with a bit of help from my wife.
Thank you.

October 16, 2019
Unprompted review

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