Rabobank Reviews 2,184

Called to open an extra bank company account for a new activity we are initiating. Days later there was no account visible. Again took contact. It became clear that there is a private account that was in red (never knew that has been opened or used, never received a bank pass) which first had to be filled in order to be able to open a new account. Days busy with calling and thought that this is arranged. I was reassured that within 30 min the new bank account will be visible. Much more ridiculous telephone conversations, costing a lot of time, I've got every time different messages. During the last call, became clear that everything is as from the beginning. Thus, anything is arranged after weeks. It seems like the procedures by RABO bank change on a daily basis if you talk to customer service. Feeling disrespected as an entrepreneur and not helped but burdened. I've decided to leave RABO bank and open an account in another bank.

The new employees at corporate level lack some basic training to communicate with their customers. Some seem to come from non-banking backgrounds. It could be that they try to look more important because of lacking the experiences. They do need some proper guidance from more experienced colleagues or managers.

I am new to the Netherlands and want to say "thanks" to Rabobank (I am writing under the Assen Branch because I personally visited this branch but have had no action from then nearly one month ) for the very frustrating experience. I tried to open a bank account through the Rabobank app one month ago. The process went well, but after I got that it was not successful, I had contact with online services, multiple phone calls, multiple requests through bank application and even a personal visit to the Assen branch. Nobody told me what the problem was, but everyone promised to call after several business days. My last call (I was very angry) was last Friday, and customer service promised to call me back the next working day (again), which I didn't receive! This was the last drop, and I decided to switch to another bank. Why did I insist on having a bank account at Rabobank? Because all of my family members have accounts in this bank, which will be closing soon! Rabobank, you don't care about your customers at all! I am a project manager with 16+ years of experience. I used to live in different countries, and my parents are from the banking sector. This is the worst banking experience that I have ever had in my life!

I haven't been able to open an account with this bank for 2 months now. I'm already tired of calling them and complaining on the website, and constantly getting the same answers in the form of stupid excuses, like "we sent your request to the wrong place, sorry" or "your card will be ready next week". The employees literally tell me to open an account at another bank. This bank is made up entirely of employees who don't want to do anything. Why is this bank still in the top three?

Dont use it, specially not if you are not from Holland. I want to transfer my money to Dennark, but I cant get any help or talk with someone to help me with it.
Only a …. Very bad computer who cant speak english, and the costumer service is awfull. I explain this 10 times now, but its always the same..
So right now I cant get my money, bevause everything is in dutch and im in Denmark, and I need the money to buy a
house here.

I've been a client at this bank since my parents opened an account for me as a kid. During my career Rabobank was also becoming my company bank. Now, 37 years later I will leave this bank because of the really really bad support. I'm waiting for almost a year to change my account to a private limited company as well as raise the credit card limit. Even after numerous calls, chats and an e-mail to the complaints desk it is still not sorted out. I can't do business with a financial partner like this. I just moved to another bank.

I'm a client of this bank for 15 years, particular and business. My business card is damage, doesn't work. I order a new one in december 2021, i never get it. They charge me 17,50 euros per month. I try to call assistence more then 10 times, nothing. I chat, nothing. I call particular assistence, nothing, nada, niente. Unbelivable. They do what they want. Wortheless bank. Bad, bad, bad. I go away from this hyper mega ultra bad bank.

In 2021 It was a problem for a few times when I wasn't able to use my cash bcos of internal system problems. First day of New Year the same problem. They just keep your money and you are completely dependent on their system faults. Good beginning of the year. A bit poor system for payable account!!!

Worst bank for any small change you want to do. 1 hour on call, coming to their office and ask for changing between one plan to another takes a lot of time. They are so slow and not sync in their departments. their ways of payment are old fashion, you need to carry a small device with you to pay on some stuff because credit number is not enough

Very bad experience with RaboBank Groningen – not recommended***
My daughter (Jana Abouwafia) is a student in Groningen University (first year in Chemical Engineering)
On 5th of October, her bank account was compromised and the scammers did 2 transfers from her account in RaboBank Groningen to an account in Hawaii (with amount of 4,980 & 4,988.45 EUR respectively)
She reported the scam to the bank on the same day within 2 hours from the transfer. Just after she discovered the scam, she ran to the bank, and they told her that they will block the transactions, and they printed for her a paper of transactions, but they didn’t give her any document confirming that the transactions have been blocked
Also, the bank asked her to report to the police, so she did an official report. In addition, the bank blocked her account & card, and informed her that they will issue new card.
Since then, we are trying to follow with the bank but they were not responding on the situation.
Then on November 18th the bank sent to her an email saying the following:
“Thank you for sending your email. I am sorry to inform you of the following. We have received a report from the receiving bank that both amounts are no longer safe and have been withdrawn. You are not eligible for damage compensation.”
This stolen money is the amount my daughter was using for her study and living in Groningen, now we don’t know how she will continue the year
This RaboBank doesn’t have Fraud Analytics or Anti Money Laundering solution that they use to protect their clients by addressing financial security threats. If they have it, they should have detected easily that these transactions are clear fraud and the system should have alerted that this is not their client normal pattern or behavior
We filed a complaint with central bank, but seems they don’t intervene in these cases. We will further file complaint with the ministry and other institutes
Thanks RaboBank for keeping your clients exposed to Fraud and for allowing their accounts to be compromised

Hassan Abouwafia
Note: we have all the related documents:
• communications with the bank
• communications with police
• police report
• transactions paper given to my daughter by the bank on the same day
• transactions from her online banking portal

The word that sums this bank up is ‘difficult’. Everything seems unnecessarily complicated.

In the middle of Covid lockdown they require complicated certification of my identity- involving getting multiple forms printed, original copies of various documents sighted by a JP or lawyer and forms signed and all the paperwork sent by post or they will close my account.
Who has paper copies of utility bills or bank statements these days?, or a printer?, all JPs are closed during lockdown.

Why is it that no mainstream banks make you go through this last century process unless you’re money laundering?

Their website has always been a dog and lemon - obviously never personally used by anyone who designed it.

For the .25% higher interest they offer it’s just not worth the pain

3 monts ago somewhere in germany , they stole my bankcard code , so i tried to block it , on this moment it is not possible , i have tried to call , after 15 minutes nobody on the line , i tried another time to block the card in the app , error message , then after half an hour i checked it again and it finally was blocked.
Back at home after 1,5 hour drive i have called the customers emrgency number and i went to the questions and the women said , you shall receive an email about your new card , it shall be there in about 3 or 5 days.
no email , after 1 week i have called again , and thy said there is not given a new card ?
Once again she fils out a few forms and said in about a 0,5 hour you shall receive an email .
You guess it , after 1 weak again nothing .
Again i called them after every time a voice says , due to the busyness it can take longer bla bla bla .
every time you have to wait too long.
so she filled out once again the forms and says you shall recieve an email , this time it worked.
After a while a have received my secret code .
1 week later no card , once again calling them and they say , i don not know where your card is ?
she is vanished somewhere in time .
they blocked that one , i said to them , stop .
I wabt to pick up the card myself because i do not trust it anymore and warnt them to leave as customer after 30 years.
after another week (4,5 weeks in total ) i could pick up the card at the local bank .
at home i wanted to check my bankaccount app and or site.
it does not work .
after 1 hour , i called them , every time another person .
i ask to speak to a certan person , they say , it is not possible?
he only can call you back .
he called back , and said , o sorry , the internet banking was not activated ?

a person from customer service called me afterwards , and they are gonna send me a present .
you are guessing it , it never arrived.
i have called them once again , and the woman said , i shall personally send it or bring it to your door .
I think she has lost the way .
Or was very thirsty .

I have had to say goodbye to the rabobank because the managers there are sleeping during workhours.
SO now i am not a customer anymore .

yesterday i went to them personally because they do not call back or email me back .
And the manager from the rabo Roermond tries to lie to me and did not do anything during the 4,5 weeks .

So i am sharing this to the world .

I feel sorry to see these bad reviews for the Rabobank, because for my private bank account I have been pretty satisfied with them. But their Corperate service desk......

It took me already 5 months to request a bank account for a foundation, and I still have not received the bankpasses. The servicesdesk is very poor, and almost everytime they tried to connect me with the corperate desk there was no one responding.

Every time you need to chase them, and none of the promises in terms of follow-up actions were kept.

I made a official complaint at the Rabobank, but you can guess; not even a response to that.

Very bad impression, and it is time for them to manage that department differently.

WORST CUSTOMER SERVICE EVER! I opened an account last month at Rabo, and one and a half months later I still don't have my card! That's crazy considering they told me I would have it in 5 days. I already went to the bank in person 3 times. And STILL nothing. I wouldn't suggest this bank to anyone!!

I’m already waiting a week for them to call me back regarding a blockade on my account. Yet every time I call them I get told they’re busy, I’ve called 7 times so far. And each agent tells a different story, they’re busy, they can’t reconnect me to the department. They’ll call me back 5 days ago, they haven’t. And I can not get it removed at the local branch either.

traveling in Mexico, and have been using the credit card daily for the past 13 days.

luckily went to the supermarket instead of a restaurant, and discovered the transaction was declined.

checked the APP, and all was fine. still had limits, money on my account and no notice that the card was blocked.

tried to solve it with the useless robot chat, but it refer me to a call center, which is open 9am dutch time. being 1am with the time difference, that is no help.

finally manage to contact them, after a long wait and international calling cost, to get a rude person on the line who told me I call the wrong number. mmm, used the one my robot chat friend gave me.

called again the new number, more wasted time and money, to discover they blocked it and the customer service was too busy to call me and let me know.

amazing examples of WHAT NOT TO DO, ever!

RaboBank used to be good but it has slowly deteriorated to be the WORST BANK I have ever had to deal with.
Incompetent and arrogant customer service.
Someone else commented that all of the sudden and for absolutely no reason they ask you to provide an unjustifiable and enormous amount of documentation for accounts that are already in place and have been for years. It is absolutely true. Same thing happened to me.
And they want all that documentation emailed to them...
Even worst, they hold your money hostage if you don't comply with their unacceptable demands.
I thought banks were supposed to promote online safety and look after their clients! Good luck to you if that amount of personal information was intercepted through the emails or hacked from their servers!!!
They keep harassing you with numerous phone calls and keep repeating the same BS without listening to you.
TAKE YOUR MONEY OUT WHILE YOU CAN OR YOU WILL BE SUBJECT TO THEIR BLACKMAIL AND INCOMPETENCE!!!!!

After having lost my debit card, Rabobank told me I could come by one of their offices to withdraw money using my passport. Once arrived at local office this suddenly was not possible anymore in my 'region'.

Worthless, untrustworthy bank, you had one job and failed miserably. Five days later still no replacement card and no solution offered by Rabobank whatsoever. Legal action will follow this misconduct.

i have been with them for long time. they are very good to me.

they secure me when i want, and i feel safe with them.

i want to be with them all time. i even invest with them