Radissonblu Reviews 77

Booked for 2 adults and 1 child aged 9 to stay at Radisson Blu Glasgow. The price was advertised with children staying for free. When I arrived they wanted £30 extra for a bed for the child. When I said I booked for the child and it was included in the price the girl on reception said that it didn’t include a bed and that he would have to sleep in the double bed with us! If i wanted an extra bed it would be £30! I said I didn’t want an extra bed I had already booked for him. I’ve never known a hotel advertise free stay for children but then expect them to sleep on the floor or in the parents bed. Shocking false advertising and shocking service from the staff on reception who were rude and arrogant. I told them to I wanted a refund and booked another hotel. Never again will I book with these conmen

Radisson Blu, you certainly left me shocked, stunned and rather red with fury this evening when I mistakenly booked an economy room on bookings.com at the Radisson Blu Hotel Amsterdam Schiphol. I am at the top of the genius level with bookings.com and have stayed at a number of your hotels and NEVER made a mistake with my rooms which have been excellent but tonight I couldn't believe what I witnessed and was told that at your 4.5 star hotel you have two levels of economy rooms which are at 2 star level. How do hotels like the Radisson Blu get honoured high stars when they have rooms which are low quality, dirty, paper coming off the walls, cracked floor tiles - thats a health hazard in itself. I have never been so disgusted in fact I have take a video of this room that was given to me. Admittedly the staff handled me well, took the insults and said that I was not the first business traveller to have made a mistake choosing the Economy but what I meant to choose was standard.This should have been made clear that these rooms were of low standard. I mean when did the "economy" rooms be acceptable, who came up with such a silly idea at head office. Whoever gave this high level star rating should think again. Its so deceiving to know that these rooms exist at a hotel which I had so much respect for. Radisson Blu you should be ashamed and those economy rooms should be gone from your portfolio! You have let yourselves down and you are deceptive! No hotel who classed 4.5 star should have rooms of that calibre or am I just being naive here? This is a good story and article to be published! And I may well do some investigative journalism about this. I say to you, be more clear about the conditions of your rooms rather than your poor staff having to be humiliated and embarrassed, what kind of employers are you?! Yes I am fuming tonight! Thank God tomorrow eve is my last stay here. Cannot wait to leave, so deeply disappointed with my experience here, knowing rooms like this existe on two floors! Shameful. Sheraton, Hilton forgive me! I should have used my intelligence and gone with you, but I've alway deemed Radisson Blu another hotel of your level.

We stayed at this hotel and paid for a service to leave the car for 4 nights whilst we went on holiday. We returned to find the vehicle had been broken in to. When reporting to the hotel staff they said this was very common and produced a 'car break in form' for us to fill in. The hotel does not have adequate security to leave your vehicle and know about this problem but are not doing anything about it. This hotel should not be used for leaving your car, it is not fit for purpose of it can't offer a safe and secure place for your car whilst you leave it for a number of days.
This issue is not costing us a considerable amount of money for the excess for the insurance to cover the cost of fixing the issue and we have had items stolen from the vehicle.

Worst ever Customer Care Department
Been using Radisson Blu for over 15 years and hundreds of stays. One minor issue and I come to realise how abysmal their customer care is. No ownership, accountability or care shown and bounced between hotel and customer care department.

Well after reading the very mixed reviews our expectations of this hotel were very low…. What a pleasant surprise! The hotel was situated exactly where we had researched it to be … quite remote which was what we wanted. Our room was amazing …. Very large with a beautiful bathroom & well sized living area with an outdoor patio & a sea view. It was very clean & well kept. The staff were very friendly & couldn’t do enough for us. The girl at the Olivia bar went above & beyond for us suggesting creative cocktails always smiling & wanting to please us. We were joined by two other couples on our holiday & they too had fab rooms & were more than satisfied with this beautiful hotel. The food was amazing . We were there for 10 days & there was something different everyday … the omelettes were amazing made by lovely chefs. We read about the booking system for the speciality restaurants before we arrived so knew we had to book as soon as we arrived which we did & managed to get into most of the restaurants when we wanted. We did find out that last year three vouchers were allocated to those staying more than four days & this system for the restaurants seemed to work much better …. Maybe a different system could be put in place to be fair to all visitors?
I think as the season is winding down the staff levels were obviously depleting in numbers. The staff members work very long hours & it was obvious the restaurants were not able to accommodate guests at certain times due to staff shortages & were closed… perhaps the app could show this rather than show all the restaurants were full! It was also apparent once in these restaurants there were lots of empty tables… again lack of staff. Such a shame for visitors who missed out.
The pools were extremely clean & well maintained. The sea was a great option for an alternative swim with plenty of nearby loungers for everyone. The hotel provided excellent value for money with the all inclusive . Several of the bars offered premium brands as standard but the majority did not … it took a while to taste the different wines but there were a few which were quite acceptable ! The beds are super comfy & there was an abundance of clean towels. We would definitely return to this resort & it was certainly a great find . We have travelled extensively & I am super critical of the different hotels on offer . I would not hesitate to recommend this one. I would just say do your research before you go … it is quite isolated but all the descriptions make this very clear !

We staid in Basel RB and the bathroom was dated at least 40 years old. The room was small and dated and generally we were promised 10 percent off the food which did not materialise and double charged for breakfast, we have contacted said hotel without joy, no refund!!

Radisson Blu London Stansted Car Park Scam. This is a money making cartel by the hotel and car park operator, Parking Eye. Firstly, the car park is absolute rammed, with the hotel, selling spaces (£25.99 per day) via Just Park as well as to guests. There are simply not enough spaces and as a result customers park literally in any conceivable space. Hotel staff tell customers that it’s common practice to park wherever you can and this is fine and you won’t get a ticket (but guess what- you will!). You’ll then get a £100 parking fine from Parking Eye a week later in the post for not parking in a bay! Calculated and disgusting!

Attended function at Perth, Scotland RB. Function room booked some weeks ago for day including lunch. Arrived through rear door from car park. Immediately met with strong damp smell. Got to room. Others had arrived. All chairs were dirty and stained. Rubbish on floor, dirty windows. One of our group went to find manager only to discover hotel had been taken over by Government for refugees. We should have been told that. Only staff appeared to be chap in reception area and lady in kitchen. Another function room was in use. We cancelled lunch, had part of the meeting in the room and rest out in the garden. I started to suffer from my allergic asthma. Fortunately had an inhaler with me but it confirms the poor state of the room. As for the toilets …

8565 radison points worth a total of £8.50 off my stay.
Apparently the value of the points fluctuate depending on the venue and date of stay.
Absolute scam of a points offer, will no longer be staying with Raddison group as they clearly mislead customers about the value of their custom.
No reply from customer service or central reservations avoid this hotel chain at all costs!

My recent stay at the Raddison Blue Birmingham was a frustrating and underwhelming experience, leaving me with little to recommend about this particular hotel. From the unprofessional and unhelpful staff to the subpar breakfast, every aspect of my stay was disappointing and did not live up to the standards of what one would expect from a luxury hotel.

The rooms, which should have been the highlight of the stay, were instead a source of constant frustration. The basic room was so bad that I decided to upgrade to a suite in the hope of finding some respite, but even this did little to improve my experience. One of the most glaring issues was the complete lack of power sockets next to the bed, which made it difficult to charge my devices and work comfortably. With only two power sockets available in the entire suite, it was an inconvenient and frustrating experience that detracted from the overall quality of the stay.

Moreover, the outdated decor and furnishings in the suite were underwhelming, and far from the luxurious experience one would expect from a hotel that brands itself as "Blue". The entire space felt drab and uninviting, with no attention paid to the details that would make it feel like a luxurious escape. It was clear that the hotel had not made any efforts to update the rooms or decor in some time, which made the overall experience seem lackluster and outdated.

Furthermore, the unprofessional and unhelpful attitude of the staff made the stay even more unpleasant. The lack of customer service and attention to detail was concerning, especially for a hotel that brands itself as a luxury experience. I felt undervalued and ignored, with staff showing little interest in ensuring that my stay was enjoyable.

The breakfast was perhaps the most disappointing aspect of my stay. The options were limited, and the quality was far below what one would expect from a luxury hotel. The lack of fresh ingredients and poorly cooked options made for a less than satisfying start to the day. Overall, the breakfast was a letdown and did not live up to the standards one would expect from a hotel of this caliber.

In conclusion, my experience at the Raddison Blue Birmingham was one of frustration and disappointment. The outdated rooms, lack of power sockets, unprofessional staff, and poor breakfast options left me feeling that this hotel was not worth the premium price paid. If you're someone who values luxury and attention to detail, I would strongly advise looking elsewhere for your next hotel stay. The Raddison Blue Birmingham simply does not live up to the standards that one would expect from a hotel that brands itself as a luxury experience.

Have stayed in this hotel many times over the years as a handy start to a holiday with parking. Due to unforeseen circumstances had to book last minute so paid a hefty price. Paying to arrive at a hotel , to unload a suitcase is unusual and if you can do it within 10 minutes then you can avoid the minimum £6 fee! Check in horrendous, long queues but got there eventually. Key did not open the room so all the way down again to reception where the inference was that we were not using the key correctly, interestingly many people had returned to the reception with the same problem.
The room looked ok but when looked carefully was dirty, hole in bed linen. Kettle present, no water provided so only bathroom tap , crusty with limescale, no fridge so no bottled water there. Unbelievable to pay over 200pounds for a grotty room! Dirty sofa, curtains and walls, not impressed. Will look elsewhere in future.

Been using Radisson Blu for over 15 years and hundreds of stays. One minor issue and I come to realise how abysmal their customer care is. No ownership, accountability or care shown and bounced between hotel and customer care department. I've requested that my account be deleted and they can keep my points.

Stay at the Radisson blu Cardiff and what an awful experience!! This was because in February and even now in march still have no refund or even an email back! We found a used dirty condom in our room reported it straight away manger come to look and went to leave it there and then have since been accused of planting it myself and also saying I’m know for doing this and have done it a few times I’m absolutely outraged!!! I will never stay at this hotel again and I will continue to try and get my money back after this awful time the staff should be completely ashamed of their self it could have all been sorted with an apology and some sort of compensation but instead they would like to slander a completely innocent custom who trusted in there 4 star establishment

Literally the worst meal I've ever had.
Myself and my family drove down to Stanstead today as we have a flight tomorrow and are staying at the hotel. We hadn't eaten so we went to the onsite restaurant...well I wish we just went to the maccies over the road.
The waitress who comes to see us seemed to know no information about the menu at all but we didn't really mind.
We ordered a malbec the waitress brought it over poured the wine and part way through drinking it pointed out that she brought a completely different wine. Didn't say sorry, didn't ask if we wanted it changed. We again shook this off.
My mother ordered a linguine and penne pasta arrived. She explained she ordered linguine and they informed her that was all they had? The waitress never mentioned or checked this was okay.
I ordered a pasta arriabata and once arrived the waitress allowed me to put the first fork in my mouth and came over to ask how everything was. We didn't really know obviously because we had barely started eating so we just said fine and she left. The pasta tasted like plain pasta with dolmio sauce. No flavour at all! I ate about a quarter before I couldn't anymore and when she came to clear it I explained it was not very nice at all. Again no apologies, no asking how she can help... she literally just walked away.. brought the bill and had the audacity to have a 12.5% service charge so I asked if this could be removed and she rolled her eyes and stopped off to do it. I explained that the pasta was not nice and could she remove it from the bill and she said no. Because I ate some and she asked if everything was okay and I never mentioned anything. SHE ASKED ME AT MY FIRST BITE. pizza was bland, steak over cooked and all of this would probably be okay if it was a reasonable cost. But £14 for plain pasta?????? Rubbish service, rubbish food and mental cost. Avoid.

Radisson Blu Leeds. Bland interior and small rooms but a good location on the Headrow. Breakfast was fair to good. Bar was overpriced and cold. Staff were reasonable but distant. They have a car park underneath th hotel operated by Qpark and Radisson I offer a 35% discount on parking when you stay at their hotel. Unfortunately the ticket I was given didn’t work and so I was obliged to pay the full price. When I contacted customer services, (spot the oxymoron?), I was referred to the Leeds hotel who suggested I talk to Qpark?? I explained my contract was with Radisson and not Qpark and received the silent treatment. It really isn’t the money - it’s only £10 - it’s the appalling attitude of, “we’ve got your money now do one”. I shall avoid in future and go back to the Hilton.

Stayed at the radisson blu Hotel in Istanbul,

Excellent service, welcoming and friendly staff, I will definitely return.

We stayed at the Radisson Blu in Milatos in Greece in July 2022 and seriously wished we hadn't. Basically all of the issues that other Radisson Blu guests experienced in this review applied to our stay. When I contacted customer services highlighting the very numerous issues with our stay I got a response back from the "Quality Director" of the hotel (which is a laugh) which STARTED off with: "the guest is deliberately distorting the truth with the sole aim of getting a financial benefit in the form of a refund" which is quite frankly an unbelievable response and clearly a standpoint that they were never going to address any of the issues I raised. Issues such as:
Fridge not working / Fan in bathroom not working/ Cigarette butts stuffed into outside partition wall / No proper glasses or cups / Sink & shower not working properly / Lights not working in our pool / Litter all over the pace when we arrived / Bars and restaurants who could not take cards or cash as they had no idea as to how to deal with non all inclusive guests - I could go on and on!! In general the place is quite rough in areas (broken masonry, needing painted etc) and although the majority of staff were pleasant, too many of them had clearly received little training and could deal with virtually none of our issues despite frequent requests during our stay. Even when I supplied photographs they did not acknowledge the issues. The few responses that I have received completely sidestepped the issues and the rest was pure fabrication on their part.They were not remotely interested in customer feedback which might actually improve future guest's experience.
Don't go.

What a nightmare it has been trying to deal with this company to even get a booking. I had planned a stay at the airport hotel to avoid any stress of getting to the airport on the day of travel - only to have ten times the stress before caused by Radisson Blu.

The hotel website says additional people and beds can be added to a room for an additional fee. I reserved a room online and sent a request for the additional bed and request they tell me the cost for the additional bed. I had to wait for several days for a response from customer services. When it came I was thanked for being a Radisson member and told they had updated “the same in remarks” but it was subject to availability. I didn’t understand why they had updated my membership status in remarks or what “remarks” were. I certainly couldn’t find anything in the my reservations area of the website. What really concerned me was their next sentence that the bed was “subject to availability”. I replied asking for clarification and how could the hotel not know whether there would be a spare bed available for my booking several weeks in the future? I also asked how they thought I could continue with a reservation when I would have to wait until we arrived to find out if one of us was sleeping on the floor?

The response, when it finally came, was an apology for inconvenience, no answer to my questions and a reiteration that the extra bed was subject to availability.

Clearly not getting any answers, I sent a tweet to Radisson Blu and received no response.

I thought maybe if I dialled the hotel direct I could resolve the issue - could they confirm and additional bed, or did I just cancel and book elsewhere with a guaranteed number of beds in the room? I was wrong.

The direct hotel number took me to what seemed to be a central number. I explained the situation to the representative who then told me off for booking a room for 2 and when I said I had entered details that there would be 2 adults and child she argued with me and told me I had said there would only be 2 guests! I had to point out I was a customer looking for help and she was arguing with me telling me what I had done as though I had no idea what I had done. She proceeded to argue and talk over me and would not listen to what I was saying. She got nowhere near answering my query because she would only say I shouldn’t have booked a room for 2 and continued to talk over me! The website clearly says additional beds can be arranged.

I am going to have to cancel the booking because I can’t get to have a reasonable exchange with this company and be told clearly whether there will be an additional bed in the room. They seriously expect me to turn up and take my chances as to whether one of us sleeps on the floor?! The room cost is nearly £250 for the night and I really expected better from Radisson Blu.

We booked for one night at the Radisson in York for Saturday 2nd July. Three days before our stay, my husband tested positive for Covid. I therefore did the decent thing and immediately cancelled our booking only to be told that there was no refund available. I spent hours trying to contact them, speaking to offshored call centres in places like the Phillipines to no avail. The hotel does not appear to have a complaints prodecure, or certainly not one that is advertised. We are wishing now that we had ignored the positive covid test and had risked infecting the staff and customers. We of course have a sense of decency so would not consider this, but Radisson are shameless money grabbers with no conscience. They are now Chinese owned which probably explains the poor business practices not suited to a British clientele. I will never book with them again and will advise everyone to avoid them like the plague.

Really bad customer service. All you get is standard responses or no responses at all. They say they have a price match guarantee but it’s rubbish as you have to claim within 24 hours of booking. How is that a guarantee. I have booked two rooms priced at over £900 per room as booked just after covid so no refundable. The price is now £600 per room so £600 less. Nothing they can do though. This is taking advantage of the covid situation and is disgusting.