Railwayscenics Reviews 125

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Small company run by Steve with the help of daughter, Gabby. Sells all sorts of accessories to do with model railways, from electrical, baseboards, tools, to name just a few. Detailed instructions and... See more

Company replied

Rated 5 out of 5 stars

I have only just discovered Railwayscenics while planning a compact OO9 layout. I was immediately struck by the range of items carried. Not necessarily wide but deep, intelligently chosen and near per... See more

Company replied

Rated 5 out of 5 stars

Have always enjoyed reading the weekly newsletter it's full of interesting and useful information. I have purchased a few things over a period of time and everything is excellent quality nothing see... See more

Company replied

Rated 5 out of 5 stars

I have ordered from Railwayscenics several times before and I will keep coming back. They are my first choice for high quality, good value tools, hardware and electrical equipment. I bought more from... See more

Company replied

Company details

  1. Hobby Store

Written by the company

Since its beginnings in 2008 as a small online shop selling downloadable files for our own modelling projects, Railwayscenics has grown into a premier specialist supplier for railway modellers and hobbyists. Our journey has been one of continuous evolution, adapting to meet the changing needs of our customers and expanding our product range to include over 3,750 unique items. From essential electrical components to specialized modelling supplies, our selection is sourced from the best UK manufacturers and offered at fair, competitive prices. Our modern, easy-to-navigate website showcases this extensive inventory, reflecting our commitment to quality, customer satisfaction, and excellent service. We understand the needs of dedicated modellers, which is why we prioritize competitive pricing, top-quality products, and prompt delivery for a seamless shopping experience. Why settle for less when you can rely on Railwayscenics? Discover our fantastic range of products designed to meet all your modelling needs and experience the trusted support of a reliable partner in your creative journey.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

125 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

This happened a few months ago but I…

This happened a few months ago but I messaged them on Facebook asking because I’m local can I collect or meet locally for a few products, no point posting something when they are 5 minutes down the road, he was very rude towards me and not helpful and then blocked me, I feel very disappointed with this company and they have lost a very valuable customer, do not buying from them

July 13, 2023
Unprompted review
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Reply from Railwayscenics

Chandler

Thanks for the taking the time to write this review.

As we explained on messenger, we do not allow visitors as we work from home. We are also not prepared to leave orders in an unsecure place, such as the refuse bins when they are put out for collection for customers to pick them up. The only reason you were blocked was because of the tone of your messages. Hopefully you were able to collect the items you required from another supplier.

Best wishes,
Railwayscenics

Rated 5 out of 5 stars

Placed an order Thursday evening

Placed an order Thursday evening, delivered early Saturday morning. Couldn’t wish for a better service. Well done Railwayscenics and Royal Mail.

Regards
Les Fritchley

January 13, 2024
Unprompted review
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Reply from Railwayscenics

Les,

Thank you so much for taking the time to share your review, we appreciate it.

Best wishes,
Railwayscenics

Rated 5 out of 5 stars

HELPFUL

HELPFUL, you bet. This is a great family company with so many things for the railway modeller. Products are always good, service is always good and deliveries (the bit they control) are always good. I have many items from them on my railway that have helped it to look and run well. The help pages have been a great asset for me.

September 19, 2023
Unprompted review
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Reply from Railwayscenics

Thank you so much for taking the time to share your review, we appreciate it.

Best wishes,
Railwayscenics

Rated 5 out of 5 stars

Great site

Great site, informative with a fab newsletter orders are on time.

December 16, 2023
Unprompted review
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Reply from Railwayscenics

Bernard,

Thank you so much for taking the time to share your review, we appreciate it.

Best wishes,
Railwayscenics

Rated 5 out of 5 stars

An excellent family business to deal with

It is a pleasure to deal with this business and I have done so quite a bit in recent years. I fact they are usually my first stop for modelling and electrical/electronic supplies. They have a great selection of products at very competitive prices. There are detailed product descriptions and a good deal of very useful advice on offer via their easy to use website. Communication is also top notch and they are very responsive to queries. It is clear that Stephen puts a lot of effort into researching products and new ideas in order to offer best value to customers. The weekly newsletter must take considerable effort from both Stephen and Gaby, but makes dealing with them a much more personal experience than with many other businesses.

April 24, 2023
Unprompted review
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Reply from Railwayscenics

Hi Nick,

Thank you so much for taking the time to share your review, it really is appreciated.

Best wishes,
Railwayscenics

Rated 5 out of 5 stars

Excellent service on downloads and…

Excellent service on downloads and purchased items, plus rapid follow up on any queries.

November 11, 2023
Unprompted review
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Reply from Railwayscenics

Hi Nigel,

Thank you so much for taking the time to share your review, it really is appreciated.

Best wishes,
Railwayscenics

Rated 5 out of 5 stars

Have always enjoyed reading the weekly…

Have always enjoyed reading the weekly newsletter it's full of interesting and useful information. I have purchased a few things over a period of time and everything is excellent quality nothing seems to be to much trouble keep up the great work you all do
Well done
Steve, Gaby and Katy

October 21, 2023
Unprompted review
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Reply from Railwayscenics

Paul,

Thank you so much for taking the time to share your review, we appreciate it.

Best wishes,
Railwayscenics

Rated 5 out of 5 stars

Have use Railwayscenics on several…

Have used Railwayscenics on several occasions. Prices & Ordering is excellent. A good selection of Special Offers. Delivery is quick.
Love the Newsletter and read it every week.
Well done Steve,Kate & Gaby.

September 30, 2023
Unprompted review
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Reply from Railwayscenics

Derek,

Thank you for sharing your review, its appreciated

Best wishes
Railwayscenics

Rated 5 out of 5 stars

Top Class Trader

I have been buying from Railwayscenics for a number of years and am a greatly satisfied customer.Their website is very comprehensive and informative.Their delivery speeds are excellent.They are very knowlegeable in their products and sell at a fair price.

September 16, 2023
Unprompted review
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Reply from Railwayscenics

Ronald,

Thank you for sharing your review, its appreciated

Best wishes
Railwayscenics

Rated 5 out of 5 stars

Cheers Railwayscenics

I'm Writing a Review because I cannot believe that no one has written one

I've been ordering train products now for about 15 years on and off from Stephen.

Each time does not surprise me well packaged good quality products.

Each time I've telephone Stephen for his knowledge about products and ideas i have for my railway he's always been happy to help.

I work in an Engineering shop and machining parts need to be write. Stephen packaging and parts are just that precise.

Can't wait to get these parts up and running

Thanks again Stephen

Cheers

Andrew

June 15, 2023
Unprompted review
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Reply from Railwayscenics

Hi Andrew,

Thank you for sharing your review, its appreciated

Best wishes
Railwayscenics

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