Rainbow Tours Reviews 

489
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise their exceptional holidays, often describing trips as incredible and exceeding expectations. The staff and guides are frequently highlighted for their helpfulness, extensive knowledge, and attentive service. Reviewers also appreciate the superb, well-chosen locations and accommodation. The booking process is noted for its high efficiency and personalized approach, with experts tailoring itineraries and handling all arrangements smoothly. Many reviewers mention that everything runs like clockwork, from transfers to excursions, making for stress-free travel. Customers express strong satisfaction and plan to use the company again.

What people talk about most

Holidays

Customers had positive experiences with holidays, often describing them as amazing, incredible, and exceeding... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the excellent organization and... See more

Location

People report positive experiences with location, highlighting stunning safari spots like Malawi and... See more

Booking process

Consumers find the booking process to be positive, with many expressing confidence and satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Malawi is a stunning safari spot. All the camps & lodges we stayed in run by Robin Pope Safaris were wonderfully run & in exquisite sites. The wildlife seen was mega - lions, giraffe, cheetah, hippos,... See more

Rated 5 out of 5 stars

Previously went on safari two years ago and didn’t think we would do it again. So glad we did Craig arranged another brilliant trip. Can’t recommend Rainbow enough also the team on the ground are marv... See more

Rated 5 out of 5 stars

Tailored itinery small group tour , 5 nghts Cape town, 5 nghts Garden route, 3nights eastern caope safari All accomodation in lodges/hotels absolutely fine in terms of luxury, food etc. The itiner... See more

Rated 5 out of 5 stars

Craig from Rainbow ensured our itinerary fitted our aspirations, we stayed at little governors which was just perfect, exactly the right balance of adventure and safety We saw the big 5 across the 3... See more

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Company details

  1. Tour Operator

Written by the company

Do you dream of meeting lemurs on a Madagascar family adventure or seeking out endangered jaguar in South America? Or perhaps you want a combination of safari and beach? Rainbow can curate tailor-made tours that are as individual as you. With the best advice and expert guides, Rainbow will show you the world through unique, authentic experiences in a responsible and sustainable way.

Rainbow Tours

Written by the company

Africa Holidays
Madagascar Holidays
Latin America Holidays

Contact info

4.9

Excellent

TrustScore 5 out of 5

489 reviews

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4.9

All reviews

(489)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely amazing trip to Madagascar

Absolutely amazing trip to Madagascar - custom itinerary based on our interests - Derek was fantastic. The local partners were amazing and our guide - who was with us for the trip - Lionel - was extremely responsive and modified itinerary on the go as needed. Particularly impressed by coordination of team in dealing with travel delays and issues - proactively found solutions and alternatives.

July 23, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Chris,
Thank you for your very positive review. We are delighted to know you are happy with our service and I hope we will have the opportunity to look after your future holidays
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Safari and Beach honeymoon (Kenya and Mauritius)

We had the most incredible honeymoon to Kenya and Mauritius, organised by Craig at Rainbow Tours.

From our first enquiries over a year before departure, Craig was on hand throughout and was able to plan a bespoke holiday itinerary for us, working within our budget.

With his extensive knowledge of East African Safaris, Craig recommended “Kicheche Valley Camp” in the Naboisho Conservancy. This was a beautiful, traditional safari camp in a secluded valley with just 6 tents. The staff at the camp were superb - with attention to detail, amazing food and above all, genuine kindness and hospitality. The camp was peaceful and we felt so relaxed throughout our stay.

The game drives exceeded all expectations and our driver/guide (Vivien) was knowledgeable and experienced. Highlights were lion sightings almost every day, giraffes, elephants and one sighting each of the elusive leopard and cheetah (which we were not expecting). We also completed a balloon ride over the Masai Mara which was truly a once in a lifetime experience!

Following the safari, we had one day in Nairobi where we visited the Kazuri Bead factory (great for souvenir shopping), the giraffe centre (great value giving the opportunity to hand feed giraffes) and a visit to the Fairview Coffee Estate for an informative, fun guided tour.

Onto Mauritius, we had a relaxing week at Cannonier Beachcomber Hotel. I would recommend other travellers consider all inclusive here, which was good value and provided a variety of food options and cocktails. I also took full advantage of the on site scuba diving school (Diving World Mauritius) - well priced diving with experienced guides.

When the flights changed slightly between booking and going on the trip (beyond the control of Rainbow Tours), Craig was able to help us adjust our itinerary accordingly while allowing us to stay within our budget. This involved changing hotel bookings and adding additional activities, Craig sorted all of this and it caused us no disruption at all - in fact it enhanced our experience as we were able to do activities in Nairobi which we might not have considered.

Overall an extremely positive experience and I would thoroughly recommend Rainbow Tours to anybody looking for a bespoke wildlife holiday to Africa!

June 26, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Michael,
I'm delighted to read your comments and to know that your honeymoon was thoroughly enjoyed. That's exactly what we love to see. Thank you so much for sharing such a wonderful review - it is very much appreciated. I hope we have the opportunity to also look after your future holiday plans.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

An excellent family holiday in Costa Rica

We had a fantastic time! The suggested itinerary (Tortuguero, La Fortuna, Monteverde & Manuel Antonio) was excellent—well thought out and full of great experiences. That said, we were really glad we added a rest day at the end to unwind, especially since the location and hotel were so lovely.

All the transfers went off without a hitch—drivers were punctual, friendly, and professional. The same goes for the activities and guides, who made everything easy and enjoyable.

If we were to tweak anything, it would be to swap out one of the nature hikes for something with a bit more adrenaline, especially for our teenager—something like an adventure activity in Arenal would’ve been a fun addition.

The hotels were comfortable and offered a variety of breakfast options to suit all tastes.

Overall, a well-organized and memorable trip! We would happily recommend Rainbow Tours.

July 30, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Matt,
It's a pleasure to read your review and to know that you had a fantastic holiday.
Thank you for your heartfelt words, which we really appreciate.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Fantastic holiday of a lifetime

Rainbow Tours excelled when sorting out our holiday of a lifetime on Safari in South Africa and Mauritius.
Nikki was excellent. She was extremely helpful answering all of our queries and giving good advice where we needed it. She helped accommodate our different needs within the family, negotiating tweaks with our accommodation, which was very much appreciated. Our holiday exceeded our expectations. All the flights and transfers went smoothly and our safari lodge and hotel in Mauritius were outstanding. All The staff were very friendly and went out of their way to make us feel welcome and looked after. I could tell that the hotels had been personally checked out by Rainbow tours and everything about them was perfect for our needs. The food was amazing in both places and the locations were stunning. Thanks so much Nikki and Rainbow tours for giving us a wonderful time with beautiful memories. I highly recommend you and will be using you again.

July 24, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Jackie,
Thank you for sharing such a positive review from your recent holiday to South African & Mauritius. Nikki will be delighted by your comments. Your recommendation is greatly appreciated - thank you.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Awesome company with unmatched…

Awesome company with unmatched experience and knowledge of the areas covered. Coordination with local operators is flawless. If you want a special trip with no stress or worry it’s Rainbow Tours 100%

July 12, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Pam,
Thank you for taking the time to share such a lovely review. Your recommendation is much appreciated.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Craig from Rainbow ensured our…

Craig from Rainbow ensured our itinerary fitted our aspirations, we stayed at little governors which was just perfect, exactly the right balance of adventure and safety
We saw the big 5 across the 3 days, waiting an hour for the Rhino to show herself and when she did we had the additional treat of a baby Rhino too! Giraffes Elephants and a zebra in abundance, quite a few lions too. Plus 2 leopards and a cheetah. The staff at the camp were terrific, helpful, friendly and genuine.

July 18, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Carolyn,
What a wonderful review, thank you for sharing. It sounds like you had such a fantastic holiday and got to see some incredible wildlife - with a bonus of the baby Rhino, how sweet!
I hope we have the opportunity to assist you with a holiday again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Flawless second experience - really rate this company!

We dealt with Craig from Rainbow having previously used them for a trip to Costa Rica. Craig was superb we wanted to do Gorilla trekking then a safari finishing with some beach relaxing time. It was a very special trip for our family so we wanted it to be just right. His patience with us was incredible as we constantly were asking to tweak the itinerary (we got there in the end!) I can not praise Craig highly enough the trip he organised was flawless and it was so nice to switch off and know that everything had been taken care of. We loved everywhere we stayed and have literally just had the best family holiday of our lives. I wish there was more than 5 stars that we could give Craig. Thank you so much!!! Would not hesitate to recommend him and Rainbow and we are so so grateful for everything.

July 10, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Emma,
Thank you so much for taking the time to share this wonderful feedback. It sounds like you had such a special trip - I'm delighted that Craig was able to make it perfect for you & your family. Your recommendation is much appreciated & we hope to assist you again in the future with your travel plans. Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

A taste of Mexico in 2 weeks

Rainbowtours' suggestions and assistance made our Mexican holiday a memorable one for all the family, offering the right mix of history, culture, adventure, wildlife, natural beauty and relaxation. Their guidance on, and booking of, excursions, adventures and sight-seeing fit our needs perfectly, as did their choice of hotels, flights and connections. Reliable local guides offered insightful information & made our holiday hassle-free and enabled us to enjoy every minute of it

July 6, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Simon,
Thank you for taking the time to share your feedback of your recent holiday to Mexico. Its much appreciated and we are delighted to know you are very happy with our service.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Dream holiday ! Drive safari through Serengeti followed week in Zanzibar

We have just returned after having an incredible time on a 6 day drive safari from the Ngorongoro crater through to the central Serengeti and then upto the north. The crater was breath taking . We saw so many different animals and the landscape was just beautiful and so varied . The drive through the Serengeti was another experience in itself In the central Serengeti we saw so many lion cubs, giraffes, elephants and many antelope species and much more On route from the central to the north a migration of around 2000 wilder beast and zebras passed in front of our jeep An experience we will never forget ! In the North the highlight has to be coming across 2 herds of elephants who passed metres from our jeep, cheetahs and seeing a leopard in a tree . The vastness of the Serengeti is just breathtaking .

The accommodation we stayed in was also very very special We stayed at the Namali Central Serengeti and the Aurari camp in the north The staff , their level of service , attention to detail and food was beyond 5 star At both of these camps the staff really couldn’t do enough for us We were treated like royalty.
The 6 days drive safari was truly a magical experience .

This incredible drive Safari would not have been so if it hadn’t been for the professionalism and commitment from Rainbow tours representative Craig Haufman . His knowledge , enthusiasm and commitment for ensuring our holiday ran smoothly and met our high expectations was truly exceptional Even more so as the evening before we were due to fly through Doha, the airspace was closed . Craig worked relentlessly for 7 hours working through the options to enable us to fly via an alternative route . The positive outcome ensured our holiday took place without further delay. We really cannot thank Craig enough .

In addition , a big thank must go to Takim holidays who organised all the ground work for the safari and a special thank you to Filbert our guide for the 6 days He as so knowledgeable and a very friendly thoughtful person which made the drive so enjoyable. Again a very professional company who are set up to please their customers.

Our final destination was the Neptune Pwami hotel in Zanzibar where we were able to chill and reflect on what was truly an amazing holiday

In summary , this truly was a very very special holiday all round .One which we will never forget

Thank you Craig and Rainbow tours You are highly recommended and we look forward to booking our next holiday with you .

June 24, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Margaret.
Thank you so much for sending such a thorough and wonderful review of your recent holiday with Rainbow Tours. It's such a delight to read & to know you got to experience so much beautiful wildlife.
I'm glad that despite the flight disruption, Craig was able to work to find a solution and not cause too much delay to your holiday.
Your recommendation is much appreciated, and we look forward to helping you plan another holiday again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Great from Start to Finish!

Great from Start to Finish!
From the moment I reached out, the experience was seamless. Excellent communication, professional service, and everything delivered exactly as promised. Highly recommend!

June 23, 2025
Unprompted review
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Reply from Rainbow Tours

Thank you very much for your positive review and recommendation, it's much appreciated.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

A fantastic two weeks in Madagascar!

We've just returned from a great holiday in Madagascar, going first to Andasibe then touring the northern circuit before spending an interesting day in Tana before flying home. The guides and drivers were excellent and we liked all the different hotels/lodges we stayed in, ranging from the rather more rustic Akiba Lodge (Black Lemur) through to gorgeous Eden Lodge (fabulous beach/location/food/staff). Needless to say, we saw a very good range of wildlife, both diurnal and nocturnal. The only slight travel blip was when our Madagascar Airlines plane was unable to land at Diego Suarez due to very high winds and we were diverted to Nosy Be. Rainbow's reps on the ground were brilliant, arranging overnight accommodation for us in Nosy Be then transport back to the mainland and on to where we should have been. Thank you Rainbow - we loved it!

June 1, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Eve,
Thank you for taking the time to share such a wonderful review about your recent holiday to Madagascar. I'm glad that even despite that last minute change of plans due to wind, you were well looked after and resumed your itinerary as planned.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

The company listened to what we wanted…

The company listened to what we wanted and helped us sort out everything they gave us great ideas and advice. Craig was extremely supportive and had great knowledge. We would definitely recommend them. Well done guys.

June 6, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Veronica,
It's a pleasure to read your review and to know that you received such excellent service from Craig. Thank you so much for your recommendation, it's appreciated.
I hope that we have the opportunity to assist you with another adventure in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

First safari in Madikwe with Eastern Cape and Cape Town

It was an absolute pleasure to book our holiday with Rainbow Tours, we had the most amazing trip and I can't thank Rainbow enough for this. I first stumbled upon Rainbow as I was trying to find a travel company that organised trips to Madikwe (as this was our first safari holiday we wanted to travel to a reserve that was malaria free and so Madikwe was somewhere we were keen to visit) and Rainbow had plenty of options in Madikwe. I called Rainbow and spoke with Louise who was very accommodating and answered my million questions. This was our first safari holiday so naturally we had a lot of questions and concerns about what a safari holiday entails. Louise pulled together so many different holiday packages and had lots of ideas and ultimately we decided to go to Madikwe, Eastern Cape and Cape Town in our trip. We had a jam packed trip with lots of flights and transfers and it all went so smoothly. We had the best service with Rainbow and they made sure I had the most amazing birthday trip. I would 100% recommend Rainbow and will definitely be booking more trips in the future.

May 12, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Lauren,
Thank you so much for taking the time to share such a wonderful review of your recent Safari trip with Rainbow. It sounds like Louise put together such a fantastic itinerary for your birthday, I'm so pleased to hear that everything ran smoothly. Your recommendation is much appreciated, and we look forward to assisting you again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Great experience

If you want professional service, helpful advice and fair prices then I would recommend Rainbow tours. We have travelled with them a lot and they have never let us down!

June 26, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Sue,
Your positive review and recommendation is very much appreciated. Thank you for your repeat custom, and we look forward to assisting you with another adventure again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Great service and trip planned to perfection

Have used RT for a few trips so returned for this one to Ecuador and Galapagos. The itinerary was great. Very flexible for changes I wanted to make. Gave good advice for a first time visitor to the country. We thought the process was reasonable too. Thank you.

June 2, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Rachel,
Thank you so much for taking the time to share your review and experience with Rainbow. I'm so pleased to note that the itinerary we created for you was enjoyed.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Trip of a Lifetime

OMG, our trip to South Africa & Zimbabwe exceeded every single one of our expectations. We worked with Nikki, the Rainbow Tours Africa specialist, to get exactly what we wanted and she was super-helpful. From the minute we landed in Jo’berg we knew this was something special. The driver who took us to the hotel was great fun and the hotel was just gorgeous with a super restaurant. Our flight to Timbervati Game Reserve (Bataleur Safari Lodge) went smoothly and the lodge was incredible. We saw EVERYTHING, the big 5 and much more and we loved the relaxed atmosphere and friendly people. The high standards of service continued as we transferred to Summerfields Rose Retreat at Hazyview for two nights. We didn’t want to leave! Every driver we had was lovely and always on time. Finally we flew to Victoria Falls and the gorgeous Ilala Lodge. More luxury and lovely people and stunning views of the falls. Absolutely nothing could have been better. We are already looking at a trip for next year.

June 8, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Julia,
Thank you so much so taking the time to share such lovely feedback. How wonderful that you were able to see The Big 5! What an experience, I don't blame you for not wanting to leave! I'm so thrilled to hear that everything ran smoothly & that you received such high standards of service. I hope we have the opportunity to assist you with a Rainbow holiday again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Fabulous Madagascar Tour.

Derek Schuurman planned our tour of Madagascar. He is so passionate and knowledgeable and did an excellent job. He listened to our preferences and arrange a superb tour. We would not have changed a thing. We are well-travelled and used many companies, but this service stood out. We travelled in October 2019 and made a recent enquiry to which Derek showed the same enthusiasm.

May 13, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Gill,
I'm so pleased to read your review of your recent trip to Madagascar. We are delighted to know you are happy with our service and that that everything ran so smoothly. I hope that we will have the opportunity to look after your future holidays.
Best wishes
Gemma - Customer Resolutions

Rated 4 out of 5 stars

Fantastic Trip Made Easy

We thoroughly enjoyed our time in South America. The comfort of knowing transfers, hotels and tours were all taken care of meant we could throw ourselves into the holiday completely relaxed. This was our first time heading to the continent and it was incredible. Peru was amazing! Condor Travel who we were with in Peru were great at informing us of upcoming timings and who would be meeting us. The tours were interesting and detailed. The only issue we had was that the itinerary from Rainbow did not match what we actually did. Rainbow had stated in Lima we would be visiting the coastal park in Lima and the salt flats in the Sacred Valley which we were looking forward to. However, the itineraries did match what Condor supplied to us on our arrival bar the walk to the ruins Ollantaytambo where we ran out of daylight.
Machu Pichu was one of the highlights of the tour. We were incredibly lucky to have beautiful weather the first day which meant we got to see all the incredible views. The only downside of this time was that we were booked onto the same your when we had discussed doing another route. Luckily, we were able to swap tours ourselves by talking to the manager of the site on the day. Our tour guide on day was brilliant and shared with us what we would see on day two, so we knew the route and the highlights to look out for.
The Peru section finished with a tour of Cusco that was amazing. The tour guide added in an alpaca sanctuary which was a great bonus. Our last day was a trip to Rainbow Mountain. It was a difficult walk but such an incredible achievement for us. Thankfully, it turned out we were not on the tour mentioned in the Rainbow itinerary but on a shorter walk which was a blessing in disguise. We went through all possible weathers from snow, rain to beautiful sunshine. The team again kept us feeling motivated, supported and kept us laughing throughout the walk.
Argentina was great. Our Buenos Aires tour was informative, and La Boca was a wonderful place to wander around. The tour was missing the Recoleta Cemetery mentioned on the itinerary, so we had to return at our own expense later. Iguazu falls was spectacular. We enjoyed both sides of the falls and were lucky enough to get onto the boat rides (low water levels meant they were not running the day before and morning of our visit).
Rio was a fabulous end to our trip. Time to see some world-renowned attractions and get some well-earned R&R. We were a little sceptical about Rio before going but the area we stayed meant we could wander from our hotel both in the day and evening areas and felt safe throughout. Our tour guide did all transfers and tours which was great. He seemed to have a fantastic relationship with the hotel and gave some excellent local recommendations for a Churrasco restaurant and the perfect sunset viewing spot.
Overall, the hotels we stayed in throughout our stay were great, all our tour guides and transfers were fantastic, and the tours were spectacular even if they did not quite match as advertised. Our contact with Rainbow in the build-up was really good. Using Rainbow was absolutely the right way for us to travel to South America for the first time and we would recommend using them.

April 4, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Tom & Rhi
Thank you so much for taking the time to share such a detailed review of your recent adventure in South America. It sounds like you covered so many fantastic areas and sights. We really appreciate your comments and recommendation and hope to have the opportunity to assist with a future holiday.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Amazing South America Tour

A few tour companies do a very similar South America tour, but we went with Rainbow due to better value for money, personal service and some friends had a good experience with them too. Pleased to say they didn't disappoint. Some minor changes made to hotels, tours and experiences ahead of the trip but all communicated well by Jake who was incredibly helpful throughout. Four different countries with four different local tour companies, but every single pick up, drop off - of which there were many - were on time making it so easy for us. Many of our tours were private and felt like real VIP's being driven round and given a personal service. If you prefer to be bussed around with the same crowd and get to know people, then maybe go elsewhere, but if you want a personalised service, amazing experiences with friendly, professional and experienced tour guides and organisers, then Rainbow is for you. Thank you so much Rainbow, we absolutely loved our South America Tour.

May 3, 2025
Unprompted review
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Reply from Rainbow Tours

Dear Mark,
Thank you for taking the time to share such a lovely review. We are delighted to know you are happy with everything that Jake organised and that everything ran so smoothly. I hope that we will have the opportunity to look after your future holidays.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Another excellent trip.

My third African trip with this company. Excellent planning and administration. Good trips that included the must do’s and see’s
The accommodation was varied but all excellent, the transfers and internal flights worked without a hitch! A safari in Botswana with Rainbow is highly recommended. You will not be disappointed.

May 1, 2025
Unprompted review
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Reply from Rainbow Tours

Thank you for taking the time to share your positive review of your recent Botswana trip. Your repeat custom and recommendation are very much appreciated. We are delighted to know you are happy with our service and that that everything ran so smoothly.
Best wishes
Gemma - Customer Resolutions

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