Rainbow Tours Reviews 

489
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise their exceptional holidays, often describing trips as incredible and exceeding expectations. The staff and guides are frequently highlighted for their helpfulness, extensive knowledge, and attentive service. Reviewers also appreciate the superb, well-chosen locations and accommodation. The booking process is noted for its high efficiency and personalized approach, with experts tailoring itineraries and handling all arrangements smoothly. Many reviewers mention that everything runs like clockwork, from transfers to excursions, making for stress-free travel. Customers express strong satisfaction and plan to use the company again.

What people talk about most

Holidays

Customers had positive experiences with holidays, often describing them as amazing, incredible, and exceeding... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the excellent organization and... See more

Location

People report positive experiences with location, highlighting stunning safari spots like Malawi and... See more

Booking process

Consumers find the booking process to be positive, with many expressing confidence and satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Malawi is a stunning safari spot. All the camps & lodges we stayed in run by Robin Pope Safaris were wonderfully run & in exquisite sites. The wildlife seen was mega - lions, giraffe, cheetah, hippos,... See more

Rated 5 out of 5 stars

Previously went on safari two years ago and didn’t think we would do it again. So glad we did Craig arranged another brilliant trip. Can’t recommend Rainbow enough also the team on the ground are marv... See more

Rated 5 out of 5 stars

Tailored itinery small group tour , 5 nghts Cape town, 5 nghts Garden route, 3nights eastern caope safari All accomodation in lodges/hotels absolutely fine in terms of luxury, food etc. The itiner... See more

Rated 5 out of 5 stars

Craig from Rainbow ensured our itinerary fitted our aspirations, we stayed at little governors which was just perfect, exactly the right balance of adventure and safety We saw the big 5 across the 3... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Do you dream of meeting lemurs on a Madagascar family adventure or seeking out endangered jaguar in South America? Or perhaps you want a combination of safari and beach? Rainbow can curate tailor-made tours that are as individual as you. With the best advice and expert guides, Rainbow will show you the world through unique, authentic experiences in a responsible and sustainable way.

Rainbow Tours

Written by the company

Africa Holidays
Madagascar Holidays
Latin America Holidays

Contact info

4.9

Excellent

TrustScore 5 out of 5

489 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(489)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

South Africa

I had a wonderful vacation in South Africa, including Cape Town, Cape of Good Hope and a safari in the Amakhala Game Reserve. Everything went smoothly and was well organised. Thank you Rainbow Tours!!

April 12, 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Heidi,
Thank you for your positive review. We are delighted to know you are happy with our service and that that everything ran so smoothly. I hope that we will have the opportunity to look after your future holidays.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

We had an amazing trip!

We had an amazing trip to Rwanda, Kenya & Seychelles. We saw an abundance of wildlife, a lot closer up than expected! The accommodation suggested by Craig @ Rainbow Tours was all brilliant, the food was great as well as the service. The private transfers were all on time and reliable which took a lot of stress out of the holiday.
Craig was knowledgeable and the booking process was relatively easy however Rainbow were slightly inflexible when it came to dates/flights so we ended up booking some of these ourselves.
Overall, we would recommend them as a company.

April 4, 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Isabelle,
I'm delighted to read your comments and to hear about your wonderful trip to Rwanda, Kenya & Seychelles. It sounds like you had an incredible time. We truly appreciate your positive words and recommendation and hope to help organise another trip again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Fantastic!

Very good communication throughout the booking process and helpful in answering queries. The accommodation was absolutely fantastic.

April 8, 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Claire,
Thank you for taking the time to share you review, it's lovely to read.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Rainbow are Brilliant!

Rainbow organised an absolutely outstanding tour
for us in South America. Kristen ( our Agent) was absolutely brilliant. She'd been to all the countries and therefore knew the best times to go, places to see etc etc. The program worked like clockwork. 12 fliights. All
on time. All meeting pick ups on time. Hotels superb.Tour guides brilliant. I could go on. Bottom line
is you won't find anyone better than these guys!

March 4, 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Viv,
It's a pleasure to read your positive review and to know that Kristen put together such a fantastic itinerary to South America for you. We pride ourselves in having experts at Rainbow who have visited these areas & know them in depth so we can offer the absolute best for our clients. We hope to have the opportunity to look after your travel plans again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Trip of a lifetime…

We have just returned from the trip of a lifetime to the Galapagos Islands and Costa Rica. Jack at Rainbow was so helpful and put together an excellent itinerary for us. We really felt as though we saw and experienced everything there was offer in both destinations. Thank you Rainbow and we will definitely be seeking Jack's advice again for next year's adventure.

March 19, 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Nicki,
Thank you for sharing your positive review of your recent trip to the Galapagos, it sounds like you had a fantastic time! We look forward to hearing from you again and assisting with your future travels.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Our third adventure with Rainbow and…

Our third adventure with Rainbow and brilliant, as ever.

Everything goes like clockwork. From the first planning discussion to the actual trip itself. We feel very well looked after by the people at Rainbow and all the local tour companies, hotels and guides. Kristen is brilliant to work with.

Excellence all round.

March 31, 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Craig,
Thank you so much for your very complimentary review. I know Kristen will be delighted to read your comments. Thank you for your custom and we hope to welcome you back at Rainbow again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Highly recommend Rainbow.

Rainbow was recommended by several friends, we now know why. The guidance, advice and support from Rainbow was superb, the choice of hotels, overall management and coordination of the whole holiday was excellent, with superb guides and drivers. Having visited four countries, the whole holiday went without a hitch with very courteous and prompt pick ups and drop offs. It couldn’t have been better, we will definitely return for our next trip.

March 14, 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Michael,
It's a pleasure to read your review and to know you received such great service from the team at Rainbow. We appreciate you sharing such a positive endorsement.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Ghana trip

Derek organised an amazing trip in Ghana exploring the coastal region - we cannot wait to go back and see more of the country (and explore the neighbouring countries, which Rainbow Tours also cover).
The bespoke and personalised nature of the trip was extremely well organised and geared to our requests and we felt very welcomed and safe at all times.
Highly recommended!

March 1, 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Jamie,
Thank you for taking the time to share such a wonderful review. I am so pleased to hear that you had an amazing time - Derek will be delighted to your read comments. Your recommendation is very much appreciated. We hope to see you again on a Rainbow holiday again soon.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

South Africa, Rainbow Know What They are Doing

Rainbow clearly have a lot of experience arranging holidays to South Africa.
The itinary and accomodation including the safari, met our expections so we were completely satisfied.
I have no hesitation in recommending them.

February 11, 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Keith,
I'm delighted to read your comments to know that your holiday to South Africa met your expectations. We truly appreciate your custom and your recommendation.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

The holiday Nikki planned for us…

The holiday Nikki planned for us covered all the things we wanted to do. The arrangements went well on the ground and the price was very competitive with the other quotes I got. I would certainly consider using them again for future holidays.

February 10, 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Jane,
Thank you for your positive review. I'm delighted to know that you were well looked after by Nikki and that everything during the trip ran smoothly. We hope to have the opportunity to look after your travels again.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Excellent advice and guidance

Superb advice and guidance from Derek. We went on a relatively new trip to Ghana focused around wildlife. Excellent all round experience. Guiding quality was first class, private driver. Both guide and driver could not have been more helpful. Saw so much of the country and wildlife. Would use Rainbow again definitely recommend.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Namibia re-visited

This is the second time we have done a self-drive tour around Namibia. We came back to Shelley at Rainbow because our first experience was excellent. Once again she organised a perfect holiday for us - everything went according to plan and the quality of her service is brilliant. Thanks again Shelley - we will definitely be coming back for more.

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing tour of Uganda

Rainbow Tours organised an excellent trip and obviously are very knowledgeable about all aspects of Uganda. The guide that they selected for us, Remmy, was second to none. During the tour they went out of their way to attend to all our requests. I would highly recommend.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Brilliant! Can't fault them. Have used Rainbow Tours twice now and on both occasions they have exceeded expectations. From service levels, to itinerary planning & delivery, to quality of accommodation and their after sales service, Rainbow Tours are a 1st class act and I highly recommend them.

February 8, 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Ravi,
I'm delighted to read your review and to know that you've received such wonderful service on both occasions. We appreciate your recommendation and look forward to assisting you with your future travel plans again.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

From start to finish our trip was well…

From start to finish our trip was well organised and was amazing. Craig asked us a lot of questions to get an idea of what we wanted and put together a great package holiday.

Thanks and will use again

January 26, 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Glenn,
Thank you for taking the time to share such a positive review. We look forward to assisting you with your holiday plans again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Fabulous trip to Kenya

Fabulous trip to Kenya. The advice we received from Craig at Rainbow was invaluable, and the arrangements whilst we were there were seamless. The trip exceeded all our expectations.

February 5, 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Claire,
It's such a pleasure to read your review of your recent trip to Kenya, organised by Craig. He will be delighted by your comments. Thank you for taking the time to share this with us, it's much appreciated.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Everything was neatly planned

Everything was neatly planned, our trip to Costa Rica was a real success. The team was very responsive when required.

February 12, 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Caroline,
Thank you very much for travelling with Rainbow and for your positive review following your recent trip to Costa Rica. I hope we continue to have the opportunity to look after your travel plans in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Amazing tour of Argentina and Chile

Had a fantastic holiday in Argentina and Chile. Well planned and truly memorable. We had a few transport issues (not of Rainbow's making) but here Kerry and the team were brilliant at rejigging our plans with a minimum of fuss, which is why we used a tour company rather than booking it ourselves. Would have no hesitation in using Rainbow Tours again.

February 17, 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Penny
Thank you for taking the time to share such positive feedback, It sounds like you had a lovely time in Argentina & Chile. I'm so glad that Kerry was able to assist when local issues arose with transport. We hope to have the opportunity to assist you with your travels again in the future.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Tanzania / Zanzibar Safari and Beach

Thoroughly impressed from the initial contact with Craig all the way through to resolving a minor problem whilst in the middle of the Serengeti. Craig recommended and put together an incredible itinerary based on his own personal experiences in the area. All of the suppliers we dealt with in Africa exceeded all expectations (Takims Holidays, Serengeti Balloon Safaris, Gamewatcher Safaris).
We stayed in 3 very different types of accommodations based on the recommendations, the best (and most surreal) being the tented camp Lemala Ewanjan. Drifting off to sleep under canvas while listening to Lions, Hyenas, Elephants and other wildlife outside the tent was an absolute highlight of the safari and has to be experienced in person to be truly understood.
The holiday ended with 5 days in Zanzibar which reset the sleeping patterns and provided a fabulous way to relax after the excitement of the Serengeti.

Thanks you Craig and all of the team at Rainbow Tours.

We will be using your services again.

Martyn and Tracie

January 22, 2025
Unprompted review
Rainbow Tours logo

Reply from Rainbow Tours

Dear Martyn & Tracie
Thank you so much for sharing such a wonderful review of your recent trip with Rainbow. Craig will be delighted to read your comments; it sounds like you had an incredible trip.
Your review is very much appreciated, and we look forward to helping you book your next Rainbow holiday in the future.
Best wishes
Gemma - Customer Resolutions

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