Rainbow Tours Reviews 

491
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and well-organized holidays, noting that itineraries, transfers, and arrangements often ran seamlessly. Many highlight the knowledgeable and helpful staff and guides, who ensure a smooth and enjoyable trip. Locations and accommodations are frequently described as superb, contributing to unforgettable experiences. Reviewers often express strong satisfaction, with many planning future trips and wholeheartedly recommending the company. Tailored itineraries and expert advice from travel specialists are particularly valued, ensuring each holiday perfectly matches customer aspirations. This dedication results in truly memorable and stress-free adventures.

What people talk about most

Holidays

People report positive experiences with holidays, with many reviewers describing their trips as amazing,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Service

Customers consistently note positive experiences with service, highlighting impeccable organization and... See more

Location

Consumers find location to be positive, with many reviewers praising the exquisite sites and stunning safari... See more

Booking process

Customers had positive experiences with the booking process, with many expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Malawi is a stunning safari spot. All the camps & lodges we stayed in run by Robin Pope Safaris were wonderfully run & in exquisite sites. The wildlife seen was mega - lions, giraffe, cheetah, hippos,... See more

Rated 5 out of 5 stars

Previously went on safari two years ago and didn’t think we would do it again. So glad we did Craig arranged another brilliant trip. Can’t recommend Rainbow enough also the team on the ground are marv... See more

Rated 5 out of 5 stars

Tailored itinery small group tour , 5 nghts Cape town, 5 nghts Garden route, 3nights eastern caope safari All accomodation in lodges/hotels absolutely fine in terms of luxury, food etc. The itiner... See more

Rated 5 out of 5 stars

Craig from Rainbow ensured our itinerary fitted our aspirations, we stayed at little governors which was just perfect, exactly the right balance of adventure and safety We saw the big 5 across the 3... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Do you dream of meeting lemurs on a Madagascar family adventure or seeking out endangered jaguar in South America? Or perhaps you want a combination of safari and beach? Rainbow can curate tailor-made tours that are as individual as you. With the best advice and expert guides, Rainbow will show you the world through unique, authentic experiences in a responsible and sustainable way.

Rainbow Tours

Written by the company

Africa Holidays
Madagascar Holidays
Latin America Holidays

Contact info

4.9

Excellent

TrustScore 5 out of 5

491 reviews

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4.9

All reviews

(491)

90 reviews in the last 12 months

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Rated 4 out of 5 stars

A trip to Brazil…

We are just back from a trip to Brazil and overall, it was amazing! This was a tailor made trip to celebrate our 30th wedding anniversary so we wanted to be sure it went well. Prior to the trip we only had an itinerary, a booking reference, a list of flight details and a Rainbow contact number. To be honest, we were slightly nervous about getting on a plane to Brazil with no vouchers or named contacts etc and hoping that we would be met at the other end. But, everything went very smoothly. The hotels were good and the guides were excellent. On one of the internal flights, one of our suitcases did not arrive but everyone was helpful and we managed to get it back the following day (the contents were intact, although the case itself was broken). Our return to UK was delayed due to bad weather, and it was chaotic at the airport but we got back a day late with our luggage, tired but ok. A slight negative of the trip was that the water levels in the Amazon are extremely low which meant that when staying at the Amazon lodge, it was necessary to climb many steps to access the lodge from the boat. This was a big problem for my husband and meant that he did not manage all of the planned activities. Had we known about the steps, we might have changed the itinerary. Apart from this, it was very good.

October 22, 2024
Unprompted review
Rated 3 out of 5 stars

We are put off travelling

The company was good and we thought honest as made it clear about some of the potential downsides of the basic accommodation - these were not an issue. But more information should have been shared about it to help us make an informed choice - there were many other downsides we didn't realise. It's put us off travelling to be honest. Still recovering from diarrhea likely caused by improper food handling.

November 1, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Michaela,
I am so sorry to hear that you had this upsetting experience and have been unwell. We will be reaching out to your directly to understand more thoroughly what happened and understand your experience. Thank you for giving us the opportunity to handle your feedback.
With kind regards,
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Costa Rica - excellent itinerary

Just back from an amazing trip to Costa Rica with an excellent itinerary arranged by Jake at Rainbow Tours. Every aspect of the trip from flights to transfers to tours and hotels were absolutely perfect for us and we loved it. Links with local agents are obviously really strong with this company and it means you get the best service. Would definitely recommend and will be hoping to book with Rainbow again in the future!

November 3, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Liz,
Thank you so much for taking the time to share your feedback. It's a pleasure to read your review and to know that the itinerary Jake created for you, was enjoyed so much. Thank you for sharing such a positive endorsement, we hope to see you again.
With best wishes,
Gemma - Customer Resolutions

Rated 5 out of 5 stars

A wonderful adventure in South America

My friend and I, both elderly women, had a wonderful trip to southern Chile and Argentina organised by Jack Brooker at Rainbow Tours. We discussed the trip over a year in advance and he was extremely helpful with all sorts of suggestions. He also chose excellent land agents for Chile and Argentina, and they were in contact with us by WhatsApp which enabled us to ask any last minute questions. This trip was not cheap, but Jack chose wonderful accommodation for us with lake views where available, devised an itinerary which was full of amazing experiences, and was available when we had niggles to be sorted out. We were not sure if going to Patagonia in October was the best time to travel as some of our arrangements were affected by high winds and rain ( and we couldn't see the penguins on Chiloe island, which according to other people amounted to just two birds!), but we also had some lovely weather when crossing the Andes by bus and boat from Puerto Varas to Bariloche, and blue skies when visiting some of South America's wonderful glaciers. The 'easy walk' excursions in Torres del Paine were at the limits of my capability, but I was accompanied by two wonderful young guides and the hotel took very good care of us. The Australis cruise was a real expedition, and challenging for us in our early 70s, and although one of our excursions was cancelled because of high winds, we were able to land on Cape Horn, which was a highlight of the trip. Anything that did go wrong was out of Rainbow Tours' control and we felt that their arrangements were excellent. This is my third trip with Rainbow Tours and they do not disappoint.

October 12, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Karen,
We are delighted to read your review and to know you had a great adventure. I'm pleased that the guides and hotel took very good care of you. Patagonia is a truly beautiful area of the world so I'm pleased you got to see so much during your trip.
We greatly appreciate your repeat custom and hope we have the opportunity to look after any travel plans in the future.
With best wishes,
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Fantastic itinerary in Madagascar…

Fantastic itinerary in Madagascar ticking all the boxes with an amazing guide.

October 14, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Alyson,
Thank you for taking the time to send us your positive review of your recent Madagascar trip. I'm delighted to hear that it ticked all the boxes. We hope to see you on another trip soon.
With best regards
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Well planned small group tour of an…

Well planned small group tour of an amazing country with stunning lemurs and wildlife. Fantastic informative and caring guide with us throughout the trip.
Good hotels and lodges.
Travel difficult on some roads, rural poverty and farming practices in the South made us realise how lucky we are and the need to protect the remaining forest.
Thoroughly recommend this trip

October 16, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Stephen,
Thank you very much for travelling with Rainbow and for your positive review. We very much appreciate your custom and the team will be delighted by your comments. I hope we continue to have the opportunity to look after your travel plans.
With kind regards,
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Another great trip organised by Rainbow tours

Rainbow Tours did just what we know they are great at - we called with an idea of where we wanted to visit and what we wanted to experience, and they build a two week itinerary around that to give us a fantastic trip with experiences that will give life-long memories. Craig Kaufman left no stone unturned in his search for options for us, and built a perfect agenda that met and exceeded every expectation that we had. Gave us a good range of options for both activities and accommodation at every stage, and used his rich experience to guide our decisions. All in all another great bespoke safari - more than happy to recommend Rainbow Tours, and highly likely that we’ll continue our experiences with them again in the future.

October 13, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Andrew,
Thank you for sharing such a wonderful review of your trip. I know Craig will be delighted by your comments. Thank you for your positive endorsements and I hope we have the opportunity to look after your future travel plans.
With kind regards
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Excellent family safari booked in South…

Excellent family safari booked in South Africa with Cape Town tagged on at end. We stayed in a fantastic lodge and Rainbow were very quick at making a couple of adjustments which I requested during the trip so everything worked out very well.

October 19, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Matthew,
Thank you so much for taking the time to share your feedback. It's pleasure to read your review and know you were taken care of by the Rainbow team.
With kind regards,
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Perfect Madagascar and Mauritius itinerary by Rainbow Tours

We found Rainbow Tours extremely helpful when organising our trip to Madagascar and Mauritius. They were very knowledgeable and were able to put together a perfect itinerary for us.

October 5, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Maureen,
Thank you for sharing such a wonderful review. following your trip to Madagascar & Mauritius. I'm delighted to hear that the itinerary was perfect for your needs. We look forward to having the opportunity to prepare an equally enjoyable experience for you in the future.
With best wishes,
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Brilliant trip of lifetime to Madagascar

Went on an excellent trip to Madagascar with Rainbow. They did a good job of adapting the holiday to our needs. They work with a really good local partner and the information provided is very thorough.
Madagascar is a challenging place to travel and they made it very easy.

September 25, 2024
Unprompted review
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Reply from Rainbow Tours

Dear J,
Thank you so much for taking the time to share your feedback. It's a pleasure to read your review and to know that Rainbow were able to meet your requirements.
Thank you for your custom,
With kind regards,
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Namibia !!

Nikki Lynas organised a superb tour for 3 of us from Cape Town through Namibia over 3 weeks and was fantastic. We had 1 issue regarding our dietary requirement and Nikki was very quick to make sure all the rest of lodges etc were informed. The driving advise with the route directions were also very good as well as the extra information relating to the areas we were visiting

October 2, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Niteen,
Thank you so much for your very complimentary review, I know Nikki will be delighted to your comments. I hope we have the opportunity to take care of your future holiday plans.
With best regards,
Gemma - Customer Resolution

Rated 4 out of 5 stars

Our trip delivered beyond expectations…

Our trip delivered beyond expectations and we were able to see at least 17 different lemur species. Our local guide understood the need to keep disturbance of the animals to a minimum and sometimes made this point to his compatriots.
Madagascar isn't an easy place to travel if you are vegetarian - the local diet is very meat-heavy and there is little local understanding of the concept of vegetarianism. One night our main meal comprised just plain boiled rice and chips

October 15, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Jane,
Thank you for taking the time to share such a lovely review. I'm delighted you were able to see so much wildlife.
I appreciate you passing on the feedback re. a vegetarian diet, this is useful to know to pass onto the team.
Thank you for your custom and I hope we will have the opportunity to look after your future holidays.
Best wishes
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Kenya and Mauritius special holiday

The staff were really great to deal with and delivered exactly what we wanted. The holiday they planned was an amazing experience.

September 28, 2024
Unprompted review
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Reply from Rainbow Tours

Thank you for taking the time to share your feedback.
It's a pleasure to read your review of your Kenya & Mauritius trip, we're delighted that you had such a great experience.
We hope to get the opportunity to look after your future travel.
With kind regards,
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Madagascar small group and independent

Wanting to visit Madagascar, we decided a small group tour would be best for us and Rainbow's itinerary looked good. We then decided to add another week and sought advice on where to visit and practicalities. Derek listened to our ideas and came up with a perfect extension that more than ticked all the boxes. In Madagascar all guides and drivers were excellent, vehicles suited to the conditions and accommodation all we could want (though activities meant we spent little time there!). Hand over between guides was seamless. Madagascar can be a challenging country to visit and I would thoroughly recommend Rainbow to make the most of your time there.

October 5, 2024
Unprompted review
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Reply from Rainbow Tours

Thank you so much for taking the time to share your feedback.
It's a pleasure to read your review, we very much appreciate your custom and recommendation.
I hope we continue to have the opportunity to look after your travel plans.
With kind regards,
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Unsurpassed expertise in Madagascar

This was our third trip to Madagascar, and the second organized by Rainbow. I would never use another agency for Mada (or try again to sort out my own arrangements) -- specialist Derek Schuurman's depth of knowledge is unbeatable (he _literally_ wrote the book), and the 4-week itinerary he set up for us, tuned after much detailed correspondence, was reasonably priced and ticked every box.

Our original plans were disrupted by an aircraft being withdrawn by internal airline Tsaradia (halving the number of available planes in their fleet...); Derek rescheduled us, at next to no notice, with Rainbow absorbing the costs.

And, of course, Madagascar is utterly amazing. It's like nowhere else on Earth (don't think you're going to get the sort of drive-up big game experience you might on mainland Africa; it's a much more exciting adventure, where virtually everything you see is endemic).

September 7, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Ian,
It's a pleasure to read your review and to know that you received great service from Derek, he'll be delighted by your comments. We appreciate you sharing such a positive endorsement and look forward to assisting with any future trips.
With kind regards,
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Madagascar

We are just back from a 2 week trip to Madagascar organised by Helen from Rainbow Tours. They had been recommended to us by someone. The pre holiday information was very good, once we had chosen which tour we wanted to do the itinerary was online for us to check into anytime. We also got hard copies the week before. Information was updated for us regularly. The flights and transfers were all smooth with representatives to pick up up and drop us off. The hotels were all excellent and we had tour guides throughout (one constant for the first week of rainforest walks along with some different local park guides). The second week was in the beautiful Eden Eco Lodge, this can only be visited by boat and again all transfers were on time and supported by a local rep. I would fully recommend this company.

September 13, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Deirdre,
Thank you so much for taking the time to send us your positive review of your recent Madagascar trip. We're delighted to hear you enjoyed your time there & that everything ran so smoothly. Helen will be so pleased to read your comments.
We hope to get the opportunity to help book any future trips for you.
With best wishes,
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Excellent Brazil wildlife tour

We used Rainbow Tours for a recent wildlife trip to Brazil. It was all organised very efficiently by Kerry who was always very prompt to reply to my emails and requests. We did a 5 day riverboat tour on the Black river in the Amazon and 5 days in the Pantanal where we had umpteen jaguar sightings as well as tapir, anteaters, different monkeys, macaws etc.
The whole trip went very smoothly and we had a lovely private guide for the Pantanal. All flights, hotels, accommodation and transfers were excellent.
I will definitely consider using Rainbow Tours again for our next wildlife holiday.

September 18, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Linette,
Thank you for sharing such a positive review of your trip to Brazil. We are absolutely thrilled to note that you had a great time and got to see some incredible wildlife! Kerry will be delighted by your comments.
Thank you for travelling with us and for such a positive review.
With kind regards,
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Excellent organisation to have the Best Experience Ever!

Sarah tailor-made a break for my son and I to Ecuador and the Galápagos Islands. It was perfect for the two of us, with the right hotels, perfect timescales and suited to my son’s ability. Best of all, it was within our budget 😊
I was worried about being there, but the transfers, hotels, the cruise, everything was perfect!
Would absolutely recommend Rainbow and can’t wait to use them again.

August 10, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Avnita,
Thank you for sharing such a wonderful review following your trip to Ecuador & the Galapagos. We are thrilled to note that the itinerary Sarah created, met your requirements so well.
I hope we continue to have the opportunity to look after your travel plans and provide you with wonderful experiences, in the fascinating destinations we feature.
With kind regards
Gemma - Customer Resolutions

Rated 5 out of 5 stars

Kerry at Rainbow was very attentive to…

Kerry at Rainbow was very attentive to our big expectations of seeing a lot of South America-Peru, Chile, Easter island in a 3 week period. The tours, locations, hotels, trains,flights timings were carefully planned & we had an amazing time. Thank you Kerry & the team. Highly recommend Rainbow 🌈

September 9, 2024
Unprompted review
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Reply from Rainbow Tours

Dear Debbie,
It's a pleasure to read your review and to know that you received great service from Kerry, for your South American adventure.
Thank you for your heartfelt words, which we really appreciate.
With kind regards,
Gemma - Customer Resolutions

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