Chairs are great delivery really quick. I was told on the day of delivery I would find out what time they would be delivered. Unfortunately this didn't happen and they were delivered early so no one a... See more
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Unfortunately items arrived smashed but by 9:30 the following morning replacement items were on the way, so five stars for great Customer Services. Their delivery company is careless, but lets face... See more
The chair arrived on time and was flat packed. Once put together the chair wasn't tilting. Contacted the company and they sent instructions manual. Still didn't tilt, so they contacted the manufacture... See more
Great product (Titan plastic chairs in red) at a great price, compared with other similar ones I’d seen online. Delivery came quickly, though a day later than the date given in the emails and texts... See more
Company details
Information provided by various external sources
At Rainbow Zebra: - 5 year product guarantees - Free UK wide next day delivery as standard - Delivery & installation service available - Best price and price match guarantee - Bulk discounts available Call us on 0800 092 1985 and let us help you source the best office furniture and seating in the UK
Contact info
Equinox South Business Centre, Great Park Road, Bradley Stoke, BS32 4QL, Bristol, United Kingdom
- 0800 092 1985
- sales@rainbowzebra.co.uk
- www.rainbowzebra.co.uk
4.6
Excellent
580 reviews
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Highly Recommended!!
Required a Desk as i am currently Working from Home.
Due to the ineptitude of another company, i was forced to find another Desk from another retailer.
I found Rainbow Zebra had a great selection and great customer service - i called before ordering to check if the desk was in stock and could be delivered within the times specified. Waiting times to speak to Customer Service were short and the person on the phone was very pleasant.
Needless to say, the desk was ordered on 8th April and delivered at lunchtime on 9th April - Fantastic!
Desk was packaged well, assembly was easy and quality is great
Well Done Rainbow Zebra
Highly Recommended!
April 10, 2020
Unprompted review
Excellent service
Excellent service, quick delivery, simple and easy to build the desk, very pleased with product
April 6, 2020
Unprompted review
Really impressive
Really impressive - quick delivery, excellent price, great bit of kit.
April 6, 2020
Unprompted review
Great product!
March 27, 2020
Unprompted review
Quick and easy transaction
Quick and easy transaction.
Items delivered promptly.
One box was extremely dusty but inside was ok.
March 21, 2020
Unprompted review
The whole experience was A1
The product, service delivery all as should be, first class.
Nothing much else to say.
March 16, 2020
Unprompted review
Excellent service
Excellent service. The school needed 36 chairs urgently and they were delivered the next day.
March 9, 2020
Unprompted review
No problems with order
No problems with order, there was a 24 hr delay due to item out of stock but swift contact made to arrange alternative, so all good in the end.
March 7, 2020
Unprompted review
Order through Amazon - Office Desk
I ordered a desk through Amazon paying for next day delivery, it is now 3 days later and i have not received the package. I have tried 3 times to contact this company (twice through Amazon, once directly through their website) and received no reply. There website literally says promise they will respond within 1 hour of receiving an email, several hours later - nothing.
I would advise against buying products from this company given they have made no effort whatsoever to deliver my package on time or communicate in anyway. I am giving them one star as i cannot give them 0 stars. There are hundreds of other other suppliers offering the same products, ensure you don't choose this one.
February 24, 2020
Unprompted review
Reply from Rainbow Zebra
Thank you for your review and I am sorry that you feel that you have not received our normal high level of service. Upon looking into your Amazon order, I can see that you have raised a ticket and we have responded through the Amazon system advising of an update. We have had no response so we have refunded the order through Amazon. I am sorry for any inconvenience caused by this.
Customer services do not exist.
February 17, 2020
Unprompted review
Reply from Rainbow Zebra
Thank you for your review and I am sorry to hear that you feel that way. I have looked into your order and can see that we have no note of you contacting customer services, so I am unsure what the comment relates to. If you need to contact us, please call us and we'll be happy to help.
Chair would't tilt backwards..
The chair arrived on time and was flat packed. Once put together the chair wasn't tilting. Contacted the company and they sent instructions manual. Still didn't tilt, so they contacted the manufacturer who responded quickly with what to do. This worked and we are now happy with the chair, if it hadn't they were willing to take the chair back and if necessary send replacement.
February 17, 2020
Unprompted review
Acquired a chair
Acquired a chair, solid construction, next day delivery, excellent service.
February 16, 2020
Unprompted review
PARTS OF THE ORIGINAL ORDER WERE…
PARTS OF THE ORIGINAL ORDER WERE MISSING, NAMELY THE ARMS OFF AN OFFICE CHAIR.
February 7, 2020
Unprompted review
Reply from Rainbow Zebra
Thank you for your review and apologies that the arms were missing. Upon checking I can see that the courier had the arms, but did not deliver them along with the chair. We have logged this with our account manager, and are also looking into how we package the arms to ensure that the boxes do not become/cannot become separated.
Advertising chairs in stock and then…
Advertising chairs in stock and then later advising they coudnt complete any of the order within a reasonable time frame.
January 21, 2020
Unprompted review
Reply from Rainbow Zebra
Thank you for your review and I am sorry that the order could not be fulfilled. I have checked and can see that there was an error with website. I have ensured that this is looked at and resolved ASAP.
Easy to deal with
Easy to deal with. Straight forward ordering. Swift delivery. Thanks
January 9, 2020
Unprompted review
ordered blue leather chair
ordered blue leather chair - black one arrived in box marked blue !
January 8, 2020
Unprompted review
Reply from Rainbow Zebra
Thank you for your review. I have looked into your order and can see that we have correspondence from you letting us know of this issue. We offered to collect and replace the chair free of charge, however you advised that you were happy to keep the chair. We also processed a 10% refund as a gesture of goodwill, that you accepted.
It's a shame that you've felt you had to the leave a 1 star review, as you had indicated to us that you were happy with how this was resolved for you.
ordered a desk waited for delivery …
ordered a desk waited for delivery didnt come , i phoned to be told it was out of stock till january , shockingly bad service and communications
December 6, 2019
Unprompted review
Reply from Rainbow Zebra
Good morning,
Thank you for the review and I am sorry to hear that you are not satisfied. Upon checking the order I can see that the there was a failure in the stock feed that connects the website to the warehouse. This has now been resolved to ensure that this does not happen again.
I can see that you were informed of the issue with stock on the same day as the order, and also refunded at the same time. Apologies again for any inconvenience caused by this.
Kind regards
Paul
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