randjleather.co.uk Reviews 

122
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, ensuring a pleasant and pressure-free selection process. The delivery service is frequently highlighted as outstanding, with teams being efficient, polite, and going above and beyond to position furniture and remove packaging. Many people are delighted with the high-quality products, describing their new sofas and suites as beautifully made and long-lasting, contributing to an overall first-class service. However, some customers noted minor issues like a non-functioning recliner or a suite part needing adjustment, which were promptly addressed and resolved by the staff or delivery team.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, politeness, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers delighted by the care and... See more

Service

Customers consistently note positive experiences with service, describing it as efficient, polite, and... See more

Product

Reviewers highlight positive aspects of product, expressing delight with their new furniture, especially... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service at store in May was excellent, slight delay with suite, said letter was sent but its still to arrive. These things happen. Delivery was excellent 2 lads James& Jamie really helpful, polite... See more

Rated 5 out of 5 stars

I’d like to thank everyone at R&J leather at Birkenshaw. You made the whole experience of buying my mum’s leather sofas exceptional. My mum is 91 years old & was delighted with the care & professi... See more

Rated 5 out of 5 stars

We visited your Uddingston branch on 24th of September. We were greeted by Elaine who was extremely helpful and friendly. She gave great advice and unlike other furniture stores where the staff houn... See more

Rated 5 out of 5 stars

Just to say that we are delighted with our new furniture which was delivered today by James and Grant. They were so efficient and polite - you couldn’t ask for better. Susie at Wishaw and Lou at Ha... See more


4.9

Excellent

TrustScore 5 out of 5

122 reviews

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4.9

All reviews

(122)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Ordered a suite in March and was told it would be here August or Early September however it came during the 2nd week July, great service pleasant staff.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

A first class experience at R&J.

My wife and I visited the Uddingston showroom today to purchase a Lazy Boy recliner. As on previous visits we were met with the same friendly welcome from Elaine. She was extremely helpful and took time to show, explain and discuss the alternatives available. We were well looked after during our visit and delighted with all the help and advice given. Many thanks.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

A welcoming shop

Just ordered a leather suite from R&J, Uddingston branch, this afternoon.
Served by Elaine. She was so welcoming and had all the time in the world for all my questions and indecisions. Nothing was too much trouble.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great help.

Had a really good look around the showroom and although I didn't eventually find my dream suite I got loads of help from Elaine who couldn't have been nicer. Gave me lots of good advice and can't recommend her highly enough.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Elaine (Uddingston)

After reading all the reviews we decided to visit the Uddingston store, what can i say! Elaine was the most helpful person ever, service was second to none, she even laughed at my husbands jokes! and when our suite was delivered, the guys were fabulous. Would recommend R & J to anyone.

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

I don’t appreciate being told that we…

I don’t appreciate being told that we are liars. We definitely are not and we were told that we would have our suite for Christmas which didn’t happen. Next deliver date was 1st week in January, again that wasn’t going to happen. The latest was the end of January which would have brought our wait to 6 months which we decided was a step too far.
As I said when I asked about a loan suite the lady I spoke to in Hamilton advised me that she didn’t have anything available.
So I was definitely not happy especially as I couldn’t get answers from their Head Office after being told to phone there as they deal with the orders and shipping.
I had dealt with Elaine in Uddingston when buying other goods and she was excellent. The delivery date she gave me was spot on.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Elaine (Uddinston) was a pleasure to…

Elaine (Uddinston) was a pleasure to deal with today, she is very knowledgeable, we told her what we were looking for and she pointed us in the right direction and we bought the suit we wanted. Elaine made the whole experience enjoyable.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great and successful NO PRESSURE experience

We needed a new 3 piece suite and decided to give R&J leather a visit as we have hears good comments. We were greeted by Elaine who was extremely helpful but did not try to pressure us. We took our time and once we had narrowed down our options Elaine appeared and provided information and options that let us choose our purchase. Great NO PRESSURE experience. We will definitely return AND recommend Elaine and her store to others.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

I was at Uddingston shop this morning…

I was at Uddingston shop this morning met the lovely Elaine very friendly and extremely helpful as couldn't make my mind up I'm sure she will remember me and hubby for a while great selection and service well done elaine

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

BLING IT ON ELAINE ( Uddingston store )

After taking some time to recover from the loss of my much loved partner in 2022 I decided to bring back the glamour to my life with new sofas. I knew what I wanted and set off, thanks to assistance from a young friend to search for my dream. After visiting several stores I found R and J Leather in Uddingston where I found my very own good fairy by the name of ELAINE who is a knowledgeable, charming young sales manager who is so helpful and displays superb customer care. She was not phased in any way by my specia reqests. Just a wonderful experience overall.

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

We went to visit R&J Leather's Uddingston shop.

We went to visit R&J Leather's Uddingston Branch as we had saw their adverts on television, and we were interested in purchasing leather furniture. We were greeted by staff member 'Pauline'. She was polite, friendly and extremely knowledgeable about all the different ranges in their showroom. She was able to answer all our questions regarding the company and their products and left us to browse, but was available to discuss all our requirements, and encouraged us to take our time and ask any questions we might have.
When we had made a decision on a leather sofa and two chairs from a varied and extensive display, Pauline explained everything to us. At no time did we feel rushed or pressured to make a purchase. Everything was explained to us in a relaxed, friendly but professional manner which made us confident that we were making the correct decision to purchase from this company. From the moment we entered the shop until we left we were extremely happy with the way that your employee dealt with us. She is a credit to your company! Such a refreshing change from other furniture shops we have been to where the 'hard sell' was so evident and so off- putting! We won't receive our furniture for a few weeks, so we will give a further review when it is delivered.

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

My Husband and I recently visited the Uddingston showroom where there were lots of sofas and chairs on display….Brill !
A lovely lady called Elaine was very helpful. She could answer all our questions we asked and helped us purchase exactly the suite and footstool we were looking for. Elaine has excellent customer service.
Thank you Elaine.
We would definitely recommend R&J Leather Uddingston.

March 3, 2024
Unprompted review

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