Randox Health Reviews 

Delrick in Sandyford was amazing. This was actually the first time **ever** that I managed not to faint when having my bloods taken. He was very kind, gentle and quick and explained everything.

Kaitlyn was my Phlebotomist at Exchange Station Liverpool. My experience throughout was flawless. Her customer service was excellent, she was very knowledgeable, professional and yet personable and friendly. My appointment was on time and finished ahead of schedule, without feeling rushed. Kaitlyn was able to answer all of my questions and felt me feeling reassured. I would highly recommend

Delrick was great. After not trusting my doctor for bloods and being pawned off with concerns im very happy i spent the money to do this.
I will stay with randox from now on.

10 mins slots do not work, everything is too stressful and not intuitive to getting sensible results

Still no results after a full week of waiting. I have chased Randox multiple times and contacted the complaints team, yet I still have no results and no proper response or explanation. For a paid private healthcare service with advertised turnaround times, this is completely unacceptable. Very disappointed with the service and lack of communication.

I’m disappointed with the service. I had my blood test carried out 4 days ago, but I still haven’t received the results or any update regarding the expected turnaround time.

I understand that some tests may take longer than others, but I would expect the provider to communicate clearly if there is a delay or if additional time is required. Unfortunately, I have had to chase for information rather than being kept informed.

I’m disappointed with the service. I had my blood test carried out 4 days ago, but I still haven’t received the results or any update regarding the expected turnaround time.

I understand that some tests may take longer than others, but I would expect the provider to communicate clearly if there is a delay or if additional time is required. Unfortunately, I have had to chase for information rather than being kept informed.

Saw Aleksandra for an Everyman test today. Any questions were answered and she explained what she was doing clearly in each step. Friendly service and doesn’t take long. Would recommend.

From the initial booking through to having my bloods and urine sample taken, Megan at Randox Bluewater was absolutely fantastic. She was informative, calming and so friendly throughout the whole process, making what could have been a daunting experience feel completely comfortable and straightforward. Megan is a real credit to Randox and I wouldn’t hesitate to recommend her to anyone visiting the Bluewater clinic, in addition the report you receive back is so informative, constructive and you can either speak to a health professional at the clinic or elsewhere, it’s easy to understand and I was able to compile a plan on how to improve the results for my next 6 month check up.

What great service!

What an amazing team you have at your Chester Holland & Barrett Test centre.
You are made to feel welcome the moment you set foot in the door ! It was my second visit today and again the lovely Yvonne welcomed me followed by Louise who took my bloods.
What valuable people Skills they both have making people like myself feel so at ease .
Once again a pleasure many thanks ☺️

Avoid at all costs, they do not carry out all the tests they list as the biomarkers included in their kits. Customer service are slow to deal with and not very helpful. I done a repeat test as they failed to test my T3 which was included in the kit I bought, they sent me another kit which I had to pay the postage for, other companies do not charge when it’s their error for not testing! The second attempt they repeated some tests I already had results for from the first test and then they completely missed testing any thyroid biomarkers. I had to chase both times, they should have contacted me to say why they didn’t complete a test, I think they hope people won’t notice the odd missing result. It’s also a nightmare trying to register the kits before sending, hit and miss whether you can get it to work. I don’t recommend this company at all, there are much better companies out there that offer private blood tests.

Both myself and my other half decided that a comprehensive health check was in order, so that we could be informed and try to improve our health as we get older.

The comprehensive set of blood tests and basic health checks that Randox offer sounded ideal as we didn't need the fitness checks that some other companies run - we are confident in our activity and fitness levels.

Booking an appointment online was very easy. However, I needed to change the appointment the day before but was unable to get a timely response via email and the telephone line cut me off after waiting for around 10 mins, so I ended up having to attend despite it not being ideal. The appointment itself (and the instructions beforehand) were very good. It was all pretty slick and efficient.

However - and here is where the issues start - we were meant to fill in a health questionnaire before attending for the blood tests. We both attempted to do this but the questionnaire just said that it had already been filled in and was therefore unavailable. I mentioned this to the receptionist who rather shrugged it off.

After that we have had many different issues with trying to get access to the results (some of this may be down to the app being flaky) and booking a GP appointment that was paid for at the same time as the tests. Oh, and of course the questionnaire (that the GP needs info from) STILL isn't available to fill in despite multiple requests!

The support staff take quite a while to respond to requests for help and sometimes don't really seem to have listened to what the issue is.

What could have been a five star service has ended up being really frustrating with many requests for support being required to access what has been paid for. If this had been the slick service that it should have been then we would have recommended it to friends without hesitation but our experience means that we'd be wary to do so, sadly.

Super efficient throughout , customer services moved appt twice , Muhammed who carried out the screening was available on time and just efficient and considerate - so all good

Randox has always been the best, it makes sense when you have professionals who you can trust and want the best for you. I wish to thank and mention Aleksandra in the Manchester branch. A really well professional who is more than just staff member at randox! 10/10 for service, professionalism and care! It’s people like her that make these appointments a lot less stressful, I am someone who suffers with extreme anxiety and she made the whole appointment easy and efficient. A massive thank you again. Big congratulations to you again and all the best on your amazing future.

Great service, city centre location is easy, and Rubina was very professional and friendly, many thanks.

My Annual Health MOT 🚗❤️

I have just got back from my appointment at Randox Health in Holywood, Belfast, and I have to give a special mention to Adriana, the clinician who looked after me.

She was absolutely lovely. From the minute I arrived, she was warm, welcoming, polite, professional and excellent at what she does. She explained everything clearly, made the whole appointment feel relaxed and unhurried, and was simply a pleasure to deal with. Adriana, you are a credit to Randox.

I would genuinely highly recommend booking in.

So, why did I decide to do it?

Every year we have to put our cars through an MOT to make sure they are roadworthy. We service them, check the oil, investigate warning lights and try to catch problems before we end up sitting at the side of the road.

And I thought: why do I not take the same approach to myself?

This is absolutely not a criticism of our GPs or the NHS. Quite the opposite. I think they are working under enormous pressure and trying to cope with a system that is simply maxed out. When it can take three weeks just to speak to a doctor before you can arrange to see them, when blood samples sometimes sit too long after collection and cannot be used, or results are delayed or go missing, something clearly has to give. The people working in our NHS are not the problem. They are trying to deliver care under incredibly difficult circumstances.

So I decided that, alongside using the NHS when I need it, I wanted to take a little more responsibility for keeping an eye on my own health.

I chose the Randox Everywoman health check and I am thinking of it as my personal health MOT.

Yes, it is a fair lump of money. I completely appreciate that. I saved a little each month specifically so that I could afford to do this, and I intend to continue doing that so it becomes part of how I look after my health going forward.

For me, the value is not about looking for something to be wrong. It is about establishing what is right. It gives me a much broader picture of where I am now and, importantly, something to compare against in the future.

I believe the Everywoman programme includes two appointments/checks across the year, which makes the idea even more useful to me. Rather than one isolated snapshot, I can begin to see trends and changes over time.

And that is really the point.

If something is beginning to move in the wrong direction, I would much rather know about it before it becomes an illness or a chronic health condition, when there may still be an opportunity to change something through nutrition, lifestyle, further investigation or appropriate medical intervention.

We spend money maintaining our homes, servicing our boilers and keeping our cars roadworthy. I have decided that investing in preventative health and understanding what is happening inside my own body is worth saving for too.

Now I just have to wait for the results!

But today's experience was excellent from beginning to end, and Adriana at Randox Holywood deserves a huge thank you for making it such a positive one.

My health MOT is officially underway.

Very disappointing experience. My results have been delayed once again, and I have had to chase Randox myself for the second time, without any luck. The advertised turnaround times are clearly not being met! This is not what I expect from a paid private service.

From the minute we arrived Cheryl made us feel super welcom and explained exactly what was going on and even booked us in for our next appointment in 6 months. I was taken at the exact time my appointment was made and treated with a big friendly smile which immediately relaxed me. My nurse was Marysia shi is a shining example of what the NHS needs more of. Her mannerisms made you feel like you were with your best friend having a wee catch up. Every test was explained and the ease at which she got my blood had to b see to be believed. Normally I am a Human pin cushion but not this time. First try she hit the jackpot. Im genuinely looking forward to my results and my next appointment. Thank you Cheryl and Marysia you were amazing and took away all my anxiety.

Constanza was excellent on my recent visit to Holland and Barret Henry Street clinic. She was nice and friendly, explained everything well and the blood draw was flawless.

Delrick at Sandyford was very good at my Everyman Basic check this morning. Very prompt. Took measurements and bloods quickly.