Randox Health Reviews 

29,566
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,884 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and deeply friendly staff members for making medical appointments extremely comfortable, reassuring, and entirely painless. Consumers consistently note that the medical clinics provide a smooth, exceptionally quick, and efficient process paired with perfectly convenient locations. However, some reviewers mentioned ongoing issues regarding unresponsive post-test customer support and frustrating communication delays. A few other people also felt that appointment scheduling suffered from unexpectedly long queues and occasional staffing shortages. Some people additionally noted that obtaining timely follow-up information or getting clear answers after their tests proved quite difficult.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as extremely professional,... See more

Service

Customers report largely positive experiences with the clinical service, highlighting professional, caring,... See more

User experience

Consumers find user experience to be very positive, highlighting quick, easy, and smooth appointment... See more

Location

Reviewers mention positive feedback about location, highlighting that clinics in cities like London,... See more

Customer service

People report ambiguous experiences with customer service. On one hand, many reviewers praise specific staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Miriam was very attentive and lovely, she explains the procedures, what to expect and what’s come next, so you don’t have surprises. The whole process flows well and was quick and easy. Spec... See more

Rated 5 out of 5 stars

Went to Randox on Kings Road for a blood test and had Habayeb who was absolutely amazing!!!! She was so professional, efficient but also very caring. She checked beforehand if I had a phobia of needle... See more

Rated 5 out of 5 stars

Always a good experience. I have blood tests every 3 months privately as it’s the only place that can do it for me. Rubina was very welcoming and friendly. Never have any issues with coming apart from... See more

Rated 5 out of 5 stars

Me and a relative have been using Randox Health for our biannual health check for 5 years. Every time the service is great, systematic and consistent. The staff attending are friendly and knowledgeabl... See more


Company details

  1. Diagnostic Center
  2. Drug Testing Service
  3. HIV Testing Center
  4. Medical Clinic
  5. Women's Health Clinic
  6. STD Testing Service

Randox Health

Written by the company

Empowering Health, Inspiring Life.
Through the lens of preventative health testing, we invite you on a transformative journey that empowers you with unrivalled insights into your health and modifiable risk factors associated with your unique biochemical fingerprint. Armed with this knowledge, you will gain the ability to make informed choices and proactively shape your lifestyle, embracing a higher standard of well-being.
What We Do.
Randox Health give you access to real-time insights and unrivalled health data that helps you to understand your health better. We provide the most personalised preventative healthcare packages and specific tests across key health areas including general health, sexual health, female health / fertility, male health, gut health, sports performance and genetic testing.
Accessible In-Clinic Testing.
Our state-of-the-art health clinics across the UK and Ireland provide easy access for millions of people to a new range of preventative health packages designed to help clients take control of their health.
Test In The Comfort Of Your Home.
You can also test for a range of key health concerns from the comfort of your own home with our convenient home sample collection kits.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

30K reviews

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Replied to 40% of negative reviews

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4.6

All reviews

(29,566)

2,902 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Got my bloods done today by Delrick. Great experience, very caring and friendly service! I would highly recommend Randox.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Appointment today with Rubina

I had an appointment today with Rubina she was friendly and proffesional and took my blood sample easily, despite it sometimes being tricky.
Thank you.

August 21, 2026
Unprompted review
Rated 4 out of 5 stars

5th time. Still great.

Experience: 5 stars. Michelle really cares, had expertise and also helped solve a problem. I’m on my 5th one of these and the results and staff are amazing. She was the best I’ve had in Wycombe and I’ve done 3 different locations.

App / communication / delay on results from head office vary a lot. Still not received my results a week later this time. App is awful for useability.

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible.
I wanted to do a private blood test instead of going through my GP, thinking it would be faster and you get more checked than a basic nhs blood test. However, the test kit that i ordered in April and sent back was apparently not tested in time so the sample was not usable. So they booked me an appointment to go in to a branch and give blood, which i did. That sample was also not tested in time so it was again invalid. So they then booked me another test, i went again this time they said they didnt take enough blood to do all of the checks/tests included in the kit i paid for. So i went again to give blood. Bearing in mind i have two kids so arranging to go into central london every time was difficult. This final test was done, but i did not get my results after a month, i contacted them and then received the results middle of August. So im not sure how valid these results are given a month had passed, did they test the blood in time i don’t know? It has taken them 5 months to get me the results. not a reliable company. Will not be using again.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Marie…

I had a great experience with Marie Walsh at the Sandyford clinic. She made the blood test feel easy and comfortable with her friendly, polite and helpful approach. She was very professional and reassuring throughout. Thank you, Marie!

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Had the Everyathlete suite of tests at…

Had the Everyathlete suite of tests at Randox Sandyford as it included all of the individual tests I needed. Marie the phlebotomist was well-organized and had a friendly, professional demeanor. The whole process smooth and relaxed.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, friendly and professional throughout and made the whole process quick and easy. Really good experience , thank you Naz .

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Had a great visit

Had a great visit, super efficient was in and out in 10 minutes and Roza my phlebotomist was really professional and super friendly.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Randox Health in Canary Wharf…

I visited Randox Health in Canary Wharf this week to have blood tests done as part of my private HRT treatment, and I had a really positive experience.

Sarah was extremely helpful and professional. She explained everything clearly and helped me choose the correct blood test option based on the tests requested by my doctor. She also took my blood sample herself, and I honestly didn’t feel the needle at all!

Thank you, Sarah, for making the whole process so easy and reassuring. Excellent service and highly recommended!

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly service

Had a very pleasant blood drawer for the Female Hormone Test atGt Portland Street branch yesterday.
Roza (normally at St Paul’s) was particularly efficient but she was also friendly and happy to listen to my health concern.
The lady on the desk was also very helpful in sorting out a boxed test for my husband.
This is a very efficient clinic .

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Well worth it!

Staff were super friendly, polite and knowledgable. The service is best professional and quick - well worth it!

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

People make the difference.

People make the difference and Roza Ryder ensured a great experience. She is intelligent and considerate, with great interpersonal skills, even selecting a vein that other phlebotomists have never used but she knew caused less pain. The facilities (@Great Portland St) were modern, clean and comfortable. This is how it should be done - perfect!

August 18, 2026
Unprompted review

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