Randox Health Reviews 

29,566
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,884 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and deeply friendly staff members for making medical appointments extremely comfortable, reassuring, and entirely painless. Consumers consistently note that the medical clinics provide a smooth, exceptionally quick, and efficient process paired with perfectly convenient locations. However, some reviewers mentioned ongoing issues regarding unresponsive post-test customer support and frustrating communication delays. A few other people also felt that appointment scheduling suffered from unexpectedly long queues and occasional staffing shortages. Some people additionally noted that obtaining timely follow-up information or getting clear answers after their tests proved quite difficult.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as extremely professional,... See more

Service

Customers report largely positive experiences with the clinical service, highlighting professional, caring,... See more

User experience

Consumers find user experience to be very positive, highlighting quick, easy, and smooth appointment... See more

Location

Reviewers mention positive feedback about location, highlighting that clinics in cities like London,... See more

Customer service

People report ambiguous experiences with customer service. On one hand, many reviewers praise specific staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Miriam was very attentive and lovely, she explains the procedures, what to expect and what’s come next, so you don’t have surprises. The whole process flows well and was quick and easy. Spec... See more

Rated 5 out of 5 stars

Went to Randox on Kings Road for a blood test and had Habayeb who was absolutely amazing!!!! She was so professional, efficient but also very caring. She checked beforehand if I had a phobia of needle... See more

Rated 5 out of 5 stars

Always a good experience. I have blood tests every 3 months privately as it’s the only place that can do it for me. Rubina was very welcoming and friendly. Never have any issues with coming apart from... See more

Rated 5 out of 5 stars

Me and a relative have been using Randox Health for our biannual health check for 5 years. Every time the service is great, systematic and consistent. The staff attending are friendly and knowledgeabl... See more


Company details

  1. Diagnostic Center
  2. Drug Testing Service
  3. HIV Testing Center
  4. Medical Clinic
  5. Women's Health Clinic
  6. STD Testing Service

Randox Health

Written by the company

Empowering Health, Inspiring Life.
Through the lens of preventative health testing, we invite you on a transformative journey that empowers you with unrivalled insights into your health and modifiable risk factors associated with your unique biochemical fingerprint. Armed with this knowledge, you will gain the ability to make informed choices and proactively shape your lifestyle, embracing a higher standard of well-being.
What We Do.
Randox Health give you access to real-time insights and unrivalled health data that helps you to understand your health better. We provide the most personalised preventative healthcare packages and specific tests across key health areas including general health, sexual health, female health / fertility, male health, gut health, sports performance and genetic testing.
Accessible In-Clinic Testing.
Our state-of-the-art health clinics across the UK and Ireland provide easy access for millions of people to a new range of preventative health packages designed to help clients take control of their health.
Test In The Comfort Of Your Home.
You can also test for a range of key health concerns from the comfort of your own home with our convenient home sample collection kits.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

30K reviews

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Replied to 40% of negative reviews

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4.6

All reviews

(29,566)

2,902 reviews in the last 12 months

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Rated 5 out of 5 stars

New Randox Health facility John Lewis Cheadle

I attended the brand new Randox Health Centre in John Lewis Cheadle on the very first day of opening (which i never knew when I booked my appointment) for a blood test.
Facilities and staff all fantastic especially Estela and her colleague on reception when I arrived.
Its a great location with easy parking. Well done Randox and John Lewis for having this facility in your store Spa area.

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

Would give 0 if I could

Would give 0 if I could! DO NOT have any bloods taken by this scam company! They take your money and never deliver results, apparently results are available in 24hours from lab receiving, I’m currently on day 5 after lab received and no results, no customer service, no one wants to help you get your results, Keira was useless who I spoke to. I will be doing a charge back on my card as I haven’t received what I payed for. Go elsewhere for bloods, this company will be getting reported, they need looking into. I will be escalating this matter to UKAS regarding the laboratory service and CQC regarding the regulated diagnostic service.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Went in today and was very nervous

Went in today and was very nervous. I didn’t really know what to expect. I was greeted by Josh and instantly felt at ease. Everything was explained and I felt relaxed. I’ve always had troubles with having blood taken before. This was painless and very, very easy.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at Randox Sandyford

I had a great experience at Randox Sandyford. Friendly welcome, no wait, and very professional. Marie did a fantastic job of collecting blood (needed quite a bit since I bought a Ranchip Insight 360). Painless, great chat, and fast. I have had lots of blood taken over the years, but this was definitely the best.
The reports were highly informative with great insights. They will act as objective guides for a healthier life. I’ll definitely be back for another round in a year’s time.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Randox Health, Sandyford.

I had a great experience with Randox health in Sandyford, Dublin. Marie was very warm and comforting especially when taking blood tests so i could feel leat amount of discomfort. She made the whole process of taking the tests go with so much ease. Would definitely recommend someone looking to get their tests done and monitor their health.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Service was absolutely first class

Service was absolutely first class.
Have just had a test this morning at High St Birmingham clinic and I was seen within a minute of arriving.
Stacie explained every thing about the test, and the procedure was absolutely painless.
It's a very small price to pay for your possible future health.
Thank you

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, convenient and efficient

Had a great experience using Randox for a blood test. The phlebotomist who took my sample, Samkeliso, was a pleasure to deal with. She was professional, friendly and made the whole process quick and easy. The service was convenient and affordable. Highly recommended.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Roza at St.Paul made me feel like I was…

Roza at St.Paul made me feel like I was just going for a coffee. The whole experience was fantastic and although she took many samples due to the extensive bloodwork analysis from Everyman package, I now can’t even find the point where she put the needle. Last time, I got a scar that last a few days for just a tiny test! Couldn’t be happier and feeling more lucky than meeting her today!

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

Beyond disappointed

Beyond disappointed with the pre and post service from this company. The service at the John Lewis High Wycombe centre is the only reason this gets a star at all! Firstly, I booked and paid for an appointment, which unfortunately was approx 1.5 hours from my house. On the first appointment it wasn't until I was en route that I was sent an email telling me that the appointment would need to be moved. Annoying, but ok, we rebook and move on. Set off again a couple of weeks later to have bloods taken. Two weeks later I receive a call telling me that I would need to go back again and go through he whole process again due to an issue their side. I dont think these people realise what an emotional and scary process this is. People dont go for these tests lightly. they are considering the consequences and to receive a phone call saying that it was unfortunate is just annoying and frustrating. I will be asking for a full refund and will go elsewhere.

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

Unacceptable service

Why it takes u so long to issue the results(especially when it was done in clinic)U advertising yourself as reaults are ready in 2-3 days but first test results didnt came in at all and you could not find the reason of it for 4 days. After that i received an appointment at clinic and results are still not available!.
This is absolutely unacceptable ! I had an appointment with GP to discus results(wich you cannot provide in time) i had to change my medication after blood test and i needed the results with old prescription ( but you could not provide it) so medication changed and the new blood test will differ from second one( obviously u dont care)when i spoke with customer service how they will compensate this answer was spot on: "we can give you 10% discount" thx when i got 15% on my own.
Site is working poorly app is left handed made and at the top of that you charge premium prices for the test! Your competitors are much cheaper i ordered a much higher blood test profile wich at voy costed me with discount 25£ and u charge for everyman 416£ crazy.
The only thing that is working properly is money transfer on site(u are taking money easily but not providing services u promise).
Last time using your service.
Absolutely garbage for premium price.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Miriam was very attentive and lovely

Miriam was very attentive and lovely, she explains the procedures, what to expect and what’s come next, so you don’t have surprises.

The whole process flows well and was quick and easy.

Special thank you to Miriam, as she needed to manage the busy front desk, walk in and appointments on her own yesterday due to staffing, she remain calm and collective and deliver great customer services.

Thank you
Regina

August 22, 2026
Unprompted review

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