The customer service is excellent. I was answered within 1 minute and Sam B answered all of my questions and was able to offer me alternatives to the issue I had. Unfortunately the length of time to... See more
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Review summary
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Reviews shaping this summary
Garden furniture is very good quality for its price. They should just admit that some furniture will take 10-20 weeks to deliver as it’s coming from China. Manage expectations better. Kate was the onl... See more
Ordered garden furniture online. 1 week later, after no communication re. Delivery I rang them. I was told the item was not in stock and that they had “2 websites, one is updated more then the other”... See more
FINALLY after weeks and weeks of phone calls and emails, I am told by Jean P I will get my refund in the next 3-10 days, fingers crossed I do, hopefully Jean can work her magic!!
Company details
Written by the company
Rathwood is an award-winning family run furniture store established in 1994. Located just outside of Tullow on the border of Carlow and Wicklow, Rathwood is only 1 hour from Dublin. Our Children’s Events, Beauty Boutique, Maze of Ireland, Animal park, Forest walks, Woodlands Train, Play Centre and Restaurant are just some of the exciting and different activities that visitors can avail of when they visit Rathwood. Formal Apology & Update We sincerely apologise for the delays and limited communication in recent months. Earlier this year, the collapse of a key supplier disrupted our operations. We are pleased to confirm that we have secured a new strategic partnership with Paleo Group, strengthening our global supply chain and ensuring greater stability and service. As we mark over 30 years in business, we remain fully committed to restoring your trust and continuing to deliver the quality and reliability you expect from Rathwood.
Contact info
Ireland
- www.rathwood.com
2.7
Poor
6K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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This is an absolute joke of a company
This is an absolute joke of a company. Ordered a set of patio covers for my patio furniture. After 2 weeks was informed it was out of stock l requested a refund over 2 weeks still waiting. Thankfully l paid by PayPal who refunded me today. Steer well clear of this abominable Company ie Rathwood
April 4, 2026
Unprompted review
Reply from Rathwood
Hi Peter,
Thank you for your review, and we’re very sorry to hear about your experience. We fully understand how frustrating it must have been to be informed your item was out of stock after placing the order, and then to experience further delays in receiving your refund.
We also sincerely apologise that you felt the need to pursue a refund through PayPal. This is not the level of service we aim to provide, and we regret that we did not resolve this for you directly and in a timely manner.
Your feedback regarding stock availability and refund processing is being taken seriously and reviewed internally.
We sincerely apologise again for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
The Rathwood Team
No order delivered and waiting months on refund
Updated… Another generic response below from Rathwood with no resolution AGAIN as to where my refund is… I have received this same message from support many many many times!
Waiting on my order since last October. Had to cancel and now months later after many phone calls and emails I am still waiting on my refund. They keep telling me is it escalated to accounting and nothing happens.
October 17, 2025
Unprompted review
Reply from Rathwood
Hi SC,
Thank you for your review, and we’re very sorry to hear that you are still waiting for your refund after cancelling an order placed last October. We fully understand how frustrating it must be to have followed up multiple times, only to be told it has been escalated without any resolution.
We sincerely apologise for the lack of progress and communication you’ve experienced. This is not the level of service we aim to provide, and we recognise how unacceptable this situation is, particularly given the length of time involved.
We sincerely apologise again for the inconvenience and frustration caused.
Kind regards,
The Rathwood Team
Worst Supplier ever.
Worst Supplier ever.
Delivery was repeatedly pushed out without notice. I paid Rathwood 40euro extra for delivery within a month but had to order another crate from a more reliable supplier to get us over Christmas. Eventually got the delivery after three months, but my 40euro was not refunded.
October 26, 2025
Unprompted review
Reply from Rathwood
Hi,
Thank you for your feedback.
We have requested your order information as we are unable to locate your order on our system to take a further look into this for you.
Kind regards,
The Rathwood Team.
Waited 4 months for refund
I put in for a refund on the 17th of December and it took many calls and emails to get my refund processed. I rang today and I was assisted by a fantastic sales agent who went above and beyond to assist me and he got my refund processed within an hour of speaking to him and rang me back to apologies again and let me know it was resolved. My one star was for Rathwood as a company but I would give him 5 stars and a promotion as he was the only one who listens and acted on my behalf so Rathwood you need more staff like him and you would have far less complaints. The sales agent asked me to include his name in the above review but Rathwood has requested I remove it.
April 17, 2026
Unprompted review
Reply from Rathwood
Hi Luise,
Thank you for taking the time to share your experience. We’re very sorry for the delays and frustration you encountered while trying to obtain your refund, we fully understand how unacceptable that must have been after so many calls and emails.
At the same time, we’re really pleased to hear that one of our team members was able to step in, take ownership of your case, and resolve this for you promptly. We truly appreciate you highlighting the positive impact they had, and your feedback will be shared internally.
We also take on board your wider comments about your overall experience. It’s clear we have improvements to make, and feedback like yours is important in helping us address these issues.
Thank you again for bringing this to our attention, and we sincerely apologise for the earlier inconvenience caused.
Kind regards,
The Rathwood Team
The assistant Sam B was very polite and…
The assistant Sam B was very polite and helpful over the phone but obviously I am very disappointed I still have not received my refund three weeks later.The staff are very friendly but I would not recommend this company to anyone
April 17, 2026
Unprompted review
Still waiting for my refund.
Still waiting for my refund.
SO244331 placed in September last year!
Emails are being completely ignored.
I am now giving official testimony to CCPC about the state of your business.
Interestingly enough, there is in influx of positive reviews all of a sudden everybody is so happy, maybe look after your old clients, who are still waiting for resolution!
September 12, 2025
Unprompted review
Reply from Rathwood
Hi Anna,
Thank you for your review, and we’re very sorry to hear that you are still waiting for your refund for your order placed in September last year. We fully understand your frustration, particularly given the length of time that has passed and the lack of response to your recent emails.
We also sincerely apologise that you have not received the communication or resolution you should have by now. This is not the level of service we aim to provide, and we recognise how disappointing and unacceptable this situation is.
We sincerely apologise again for the inconvenience and frustration caused.
Kind regards,
The Rathwood Team
NEVER EVER buy from this company
NEVER EVER buy from this company.
My father purchased a greenhouse which was in stock on the 9th of February. I have called three times and emailed also and have still not received the product over 2 months later. Firstly, it actually wasn’t in stock for weeks. Now it’s in a warehouse for 3 weeks in the UK. Ring customer service and it’s in the Philippines. Interesting that the accounts department don’t open on a Friday!! Must be why no one is receiving a refund from this disgrace of a company. Just do a quick google or listen to yesterdays LiveLine radio slot to hear how this company are letting down so many customers. We bought a voucher for our dad and this was used to partly pay for the product. I will be seeking a full refund for this also as I would never buy off them again.
April 17, 2026
Unprompted review
Reply from Rathwood
Hi Denise,
Thank you for your review, and we’re very sorry to hear about your experience. We understand how frustrating it must have been to place your order, not receive the product, and then experience ongoing delays and lack of communication when seeking a refund.
We also sincerely apologise that you were not kept properly informed about stock availability or updates on your order, and that this has resulted in repeated follow-ups without resolution. This is not the level of service we aim to provide.
Your feedback regarding communication and fulfilment of orders is being taken seriously and reviewed internally. We recognise the impact this has had on your experience and understand your frustration.
We sincerely apologise again for the inconvenience caused.
Kind regards,
The Rathwood Team
Sam from rathwood was very helpful in…
Sam from rathwood was very helpful in assisting me today
April 17, 2026
Unprompted review
Extremely disappointing experience.
Extremely disappointing experience.
I placed an order on 9 March and did not receive the item within the timeframe provided. After contacting customer service on 30 March, I was told the product had been oversold and that a refund would be issued instead.
I accepted the refund and was advised it would take 10 working days. That deadline has now passed and I still have not received my money back.
I contacted customer service again for an update, but no clear information could be given. I was told accounts do not take calls, no manager was available, no complaint reference number could be provided, and my previous emails had gone unanswered.
Mistakes can happen, but poor communication and failing to return a customer’s money is not acceptable. Very frustrating experience.
April 17, 2026
Unprompted review
Reply from Rathwood
Hi Jason,
Thank you for your review, and we’re very sorry to hear about your experience. We understand how frustrating it must be to place an order in good faith, be informed it was oversold, and then not receive your refund within the timeframe you were given.
We also sincerely apologise for the lack of clear communication you’ve experienced when trying to follow this up, including not receiving responses to emails and not being able to obtain a clear update or reference number. This is not the level of service we aim to provide.
We sincerely apologise again for the frustration and inconvenience caused.
Kind regards,
The Rathwood Team
I ordered from this company around end…
I ordered from this company around end of December, I didn't get product or they weren't giving me a refund, they kept pawning me off. The only way I got refund was contacting my bank and got a charge back to my account from my bank.
January 6, 2026
Unprompted review
Reply from Rathwood
Hi Stephen,
Thank you for taking the time to share your experience. We’re very sorry to hear that you did not receive your order or your refund in a timely manner, and that you felt you had no option but to pursue a chargeback through your bank.
We fully understand how frustrating this must have been, especially after multiple attempts to resolve the issue directly with us. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Kind regards,
The Rathwood Team
Speedy, helpful response.
Reine was extremely professional and helpful today. I received a comprehensive, speedy response to my query.
April 17, 2026
Unprompted review
Do not order anything from this…
Do not order anything from this company. We ordered a Lounger and table online mid-March and a few weeks later received an email saying they could no longer get the product, we could order something else or request a refund - we went for the refund - €342. Nothing since, customer service no help, just saying it’s with the accounts dept. Absolutely dreadful way to treat people.
March 18, 2026
Unprompted review
Reply from Rathwood
Hi Angela,
Thank you for your review, and we’re very sorry to hear about your experience. We completely understand how frustrating it must have been to place your order, wait weeks, and then be informed that the product was no longer available.
We also sincerely apologise for the delay in processing your €342 refund and for the lack of support you’ve received when trying to follow this up. Being told it is with the accounts department without any clear update is not acceptable and falls short of the service we aim to provide.
We truly regret the inconvenience and disappointment caused.
Kind regards,
The Rathwood Team
Do not order from this company
Do not order from this company
They never deliver my chair for 190 euro
When I send email they suggest me to look up for another chair because previous wasn’t in stock but they never send any email to let me know that . I v cancel my order and it’s been almost 3 weeks and no refund
It looks like they are doing this to many people
Disgraceful
Im contacting my back on Monday if refund won’t be in my account
Shame on you
April 17, 2026
Unprompted review
Reply from Rathwood
Hi Inga,
We’re very sorry to hear about your experience and completely understand your frustration. Not being informed that your chair was out of stock, followed by the delay in receiving your refund after cancellation, is not acceptable and falls short of the service we aim to provide.
We also sincerely apologise for the lack of proactive communication and for the inconvenience this has caused you.
Kind regards,
The Rathwood Team
Waiting weeks for refund
Ordered a high sleeper in early February, waited weeks for delivery only to be told on following up that they do not have stock and won't be getting it back in stock. My order was cancelled on 3rd march and I am still awaiting a refund. I have sent several emails with no response and the phone lines don't allow you to actually speak to anyone who is in a position to process a refund. Will never order from them again and will not stop until my refund has been processed.
March 4, 2026
Unprompted review
Reply from Rathwood
Hi Laura,
Thank you for your review, and we’re very sorry to hear about your experience. We understand how frustrating it must have been to wait weeks for your high sleeper, only to then be told it was not in stock and unavailable, and to still be waiting for your refund since your cancellation.
We also sincerely apologise for the lack of response to your emails and the difficulty you’ve had reaching someone who can assist you. This is not the level of service we aim to provide.
We sincerely apologise again for the frustration and inconvenience caused.
Kind regards,
The Rathwood Team
Avoid at all costs
Ordered garden furniture online. 1 week later, after no communication re. Delivery I rang them. I was told the item was not in stock and that they had “2 websites, one is updated more then the other” and I must have ordered an out of stock item. I am now 3 weeks waiting for a refund and I have had no communication from them despite numerous e mails and phone calls. When I do speak to a customer service advisor I get told it has been escalated but nothing ever happens. A disaster of a company and management is dreadful.
April 17, 2026
Unprompted review
I have not received a refund
The order for the bed was canceled in January and until now April I have not received a refund. Please transfer or I will contact other institutions for a refund.
Order RW6389
January 30, 2026
Unprompted review
Reply from Rathwood
Hi Ligita,
Thank you for your review, and we’re very sorry to hear that you are still waiting for your refund following the cancellation of your order in January. Waiting until April without resolution is not acceptable, and we fully understand your frustration.
We sincerely apologise for the inconvenience and lack of timely resolution to date.
Kind regards,
The Rathwood Team
DO NOT ORDER FROM THIS COMPANY!!!!!!
DO NOT ORDER FROM THIS COMPANY!!!!!!! THEY DO NOT DELIVER THE GOODS AND THEN FAIL TO REFUND YOU DESPITE CONSTANT CHASING. A DISGRACE OF A COMPANY
Further info for Rathwood
#289245 & #282177 are my refs. This was your response on Feb 5th. Still no refund though!!
Jasmin O. (Rathwood)
5 Feb 2026, 15:22 GMT
Hi,
I have now canceled your order and forwarded a refund request for the amount of €128.50 to our accounts team.
The refund will be credited to the original card that you used to make the payment.
We appreciate your understanding and patience regarding this matter and apologize for any inconvenience this may have caused.
April 17, 2026
Unprompted review
Reply from Rathwood
Hi,
Thank you for your feedback.
We have requested your order information as we are unable to locate your order on our system to take a further look into this for you.
Kind regards,
The Rathwood Team.
Failed to Deliver
I ordered a chair on the 16th December 2025. In order to ensure that this item was delivered in time for Christmas, an express shipping charge of € 32 was paid.
Unfortunately this item never arrived. We were told that it was stuck in Germany. Then told an error occurred . After 3 months of emails we gave up and cancelled the order . Six weeks later and the REFUND has not arrived.
Disgraceful performance from an Irish company.
Stay well away from them.
We queried this on the 15th January 2026 and was told there was an error. Well it looks like the error just keeps rolling. After 3 months of waiting this is never going to work.
Please do not advertise online , what you cannot deliver. Please REFUND back to my account the complete order.
December 16, 2025
Unprompted review
Reply from Rathwood
Hi Hugh,
Thank you for your review, and we’re very sorry to hear about your experience. We understand how frustrating it must have been to pay for express delivery to ensure Christmas arrival, only to be told the item was delayed, affected by an error, and ultimately never delivered.
We also sincerely apologise that, following your cancellation, your refund has still not been processed after six weeks. This is not the level of service we aim to provide, particularly when an additional express shipping fee was paid.
Your feedback regarding stock handling, international fulfilment delays, and communication around order issues is being taken seriously and reviewed internally.
We sincerely apologise again for the frustration and inconvenience caused.
Kind regards,
The Rathwood Team
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