Raven repairs came and replace my bath also had the bath placed and turned the other way for safety . The workmanship and manners were exemplary. Outstanding! Veey pleased with Raven for all the upg... See more
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Raven ignore most complaints and consistently breach the Ombudsman complaint handling code. Still awaiting a call back from Melissa regarding a serious complaint I've made. They pass the buck and run... See more
Company replied
I cannot praise the workmen enough. I struggle with anxiety so find interaction with strangers difficult, however, every one of the trades who has attended has been happy, courteous, and, most im... See more
Company replied
Excellent craftmanship! I was pleasantly surprised this morning, when Ian arrived to carry out some minor repairs in my bathroom. I was greeted with a smile, as well as a cheerful good morning. Sho... See more
Company replied
Company details
Written by the company
Raven is a housing association with a clear social purpose - building homes and changing lives in the south east of England
Contact info
29 Linkfield Lane, RH11SS, Redhill, United Kingdom
- 03001233399
- raven@ravenht.org.uk
- www.ravenht.org.uk
3.7
Average
73 reviews
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sam electrician came to repair a…
Sam electrician came to repair a socket, was very quick and very professional. He noticed another repair on the way out and raised that one too
March 12, 2025
Unprompted review
Reply from Raven Housing Trust
Thank you for your 5* review! Amanda, comms team
Super woman Charlotte brown
I had the decorator Charlotte brown at my property, an amazing young lady who worked extremely hard and super efficient that’s why I called her super woman
March 10, 2025
Unprompted review
Reply from Raven Housing Trust
Thank you for your 5* review! Amanda, comms team
I cannot praise the workmen enough.
I cannot praise the workmen enough.
I struggle with anxiety so find interaction with strangers difficult, however, every one of the trades who has attended has been happy, courteous, and, most importantly accommodating to my needs.
My particular job was scheduled for 5 days so this is not a case of the trades just putting on an act for an hour. They genuinely are nice guys.
March 7, 2025
Unprompted review
Reply from Raven Housing Trust
Thank you for your 5* review! Amanda, comms team
I had a lovely man named Paul cell come…
I had a lovely man named Paul cell come to My property with his apprentice and helped with a hole in the wall, but went above and beyond, collected a door stop to prevent from happening again. Such a lovley guy
March 3, 2025
Unprompted review
Reply from Raven Housing Trust
Thank you for letting us know how pleased you were with your repair, we'll pass this on to the team! Amanda, comms team
Electrical work
Sam Clayton was very professional, polite and considerate whilst doing electrical work at my home.
Thank you so much Sam!
February 27, 2025
Unprompted review
Reply from Raven Housing Trust
Thank you for your 5* review! Amanda, comms team
Reply from Raven Housing Trust
Thank you for your 5* review. Amanda - comms team
Very tidy work very polite and…
Very tidy work very polite and professional would highly recommend great job done.
February 21, 2025
Unprompted review
Reply from Raven Housing Trust
Thank you for your 5* review. Amanda, comms team
Raven are the shittest housing…
Raven are the shittest housing association. They deserved minus ➖️ stars they will not remove a fence that is protecting the mud and plants but my main point is the fence wasn't there before when we moved into this house. Here's A big! Boo! To raven housing association.
February 6, 2025
Unprompted review
Reply from Raven Housing Trust
If you haven't yet reported this, please do so to enable us to look into this for you. If you have and you're unhappy, then we encourage you to make a formal complaint. You can find out more about how here - https://www.ravenht.org.uk/contact-us/making-a-complaint/
Reply from Raven Housing Trust
Thank you for your 5* review. Amanda, comms team
Great work
Great work, very professional.clean and tidy, and friendly.
February 13, 2025
Unprompted review
Reply from Raven Housing Trust
Thank you for your 5* review. Amanda, comms team
Sam was amazing very quick friendly and…
Sam was amazing very quick friendly and efficient.. was very happy with the work he done and how quick he was .. thank you sam for your help :)
February 10, 2025
Unprompted review
Reply from Raven Housing Trust
Thank you for your 5* review - we'll pass your comments to Sam. Amanda, comms team
Very tidy and pleasant!!
February 7, 2025
Unprompted review
Reply from Raven Housing Trust
Thank you for your 5* review. Amanda, comms team
I was happy with the job what Bradley…
I was happy with the job what Bradley and Jack done with the pip behind my washing machine.
February 6, 2025
Unprompted review
Reply from Raven Housing Trust
Thank you for your 5* review, Amanda - comms team
Quick efficient friendly
Quick efficient friendly! Would recommend Sam c. Every time
February 6, 2025
Unprompted review
Reply from Raven Housing Trust
Thank you for your 5* review, we'll pass your comments on. Amanda, comms team
Dodgy heat detector
The operative was so friendly and very quickly understood the problem. He provided options about the best course of action and completed the work in a timely manner. Replaced the heat detector/carbon monoxide detector in a more suitable position to avoid it setting off the alarms every time I open the oven door. 😊
February 5, 2025
Unprompted review
Reply from Raven Housing Trust
Thank you for your 5* review, we're pleased our colleague solved your issue for you. Amanda, comms team.
Jack and Bradley
Jack and Bradley
Done a fantastic job at my property fixing a leak on my sink and sorting my taps in my bathroom!
February 5, 2025
Unprompted review
Reply from Raven Housing Trust
Thank you for your comments, we'll pass on to Jack and Bradley. Amanda, comms team
Repair visit
Had Jack & Bradley attended my property today to carry out a leak check. Both men were polite and friendly! I’m very happy with the service they provided
February 5, 2025
Unprompted review
Reply from Raven Housing Trust
Thank you for your positive comments on Jack and Bradley! We'll pass them on. Amanda, comms team
Reply from Raven Housing Trust
Thank you for your 5* review, we're pleased you were happy with our service. Amanda, comms team
Reply from Raven Housing Trust
Thank you for your 5* review, we're pleased you're happy with the work we've carried out. Amanda, comms team.
Wrong in so many ways
Would not trust them as they will nick your land and mess with Community because people are having to sell their houses because of what they are doing
Scum in a big way
January 29, 2025
Unprompted review
Reply from Raven Housing Trust
We're sorry to hear you're unhappy, we encourage you to raise a formal complaint about your experience - https://www.ravenht.org.uk/contact-us/making-a-complaint/
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