Raven repairs came and replace my bath also had the bath placed and turned the other way for safety . The workmanship and manners were exemplary. Outstanding! Veey pleased with Raven for all the upg... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Raven ignore most complaints and consistently breach the Ombudsman complaint handling code. Still awaiting a call back from Melissa regarding a serious complaint I've made. They pass the buck and run... See more
Company replied
I cannot praise the workmen enough. I struggle with anxiety so find interaction with strangers difficult, however, every one of the trades who has attended has been happy, courteous, and, most im... See more
Company replied
Excellent craftmanship! I was pleasantly surprised this morning, when Ian arrived to carry out some minor repairs in my bathroom. I was greeted with a smile, as well as a cheerful good morning. Sho... See more
Company replied
Company details
Written by the company
Raven is a housing association with a clear social purpose - building homes and changing lives in the south east of England
Contact info
29 Linkfield Lane, RH11SS, Redhill, United Kingdom
- 03001233399
- raven@ravenht.org.uk
- www.ravenht.org.uk
3.7
Average
73 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wow! the most shocking company
Wow! The most shocking terrible service from a company I have ever experienced!!! This over a period of almost 6 years sadly! only driven by MONEY wicked company. there's noting good about Raven Housing.
all they good at is increasing your rent and service charges every year.
November 17, 2021
Unprompted review
ONE of the worse housing providers i have come across
One of the worse housing providers i have come across, they are more driven by money, than serving there residents in a clear transparent and honest approachable way.
They do things with no consultation with residents, even when this has a direct affect on the area they live in, they don't deal with ASB effectively.
Delays in repairs, they don't follow their own policy or procedures in-house. over all really poor customer service all round.
I wished i never became a resident of Raven. check out the reviews before you think to become a tenant of Raven.
September 21, 2021
Unprompted review
Awful company
Awful company. Not a care for their residents in high rise buildings. Over promised and under delivery, leaving us in death trap flats.
June 24, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.