Raven Housing Trust Reviews 73

If you can, do avoid this company. They use bureaucracy as a weapon and are technologically illiterate. My father had a stroke and their incompetence is making life quite difficult for him.

Excellent craftmanship!
I was pleasantly surprised this morning, when Ian arrived to carry out some minor repairs in my bathroom.
I was greeted with a smile, as well as a cheerful good morning. Shoe protectors in hand, and tool kit in the other. Ian got on with the work straight away. I could see that Ian was not only methodical, but he really took a pride in his work. Quite the professional. I believe that Ian is a credit to raven housing trust, and definitely deserves five stars !

Thieves and bullys.

Despite having written permission, being in their policy, and being backed up by the disability services and local MP. The Warden has repeatedly threatened to take my mobility aid and wheelchair, each time I have shown the policy etc and that's settled it, but now the warden has not only taken my wheelchair but also sent 'costs for removal'. He also said he would remove the ramps that raven themselves put in!

This is despite BUYING the property and having the head of health and safety sign off on the disability adjustments.

The warden is a bully and no one at the offices seem interested in backing it up!

Raven knowingly sold me a house as part of shared ownership that they knew had the potential to flood. It has now flooded. None of this came up in any surveys. All Raven staff I speak to are aware of it. They have put my rent portion up by almost 50% of the original renting price, yet claim to be affordable housing. The house will no longer sell as it is a flood risk. They have always known about this issue and waited and waited for it to present as an issue, whilst charging rent and not dealing with it. They are an embarrassment to the concept of both social and affordable housing. There is no joined up thinking or collaborative work to deal with issues raised. They still insist on raising my rent, even though my house flooded and they have provided no compensation.

Raven Housing Trust are a joke. They do not care about families!

We have an antisocial neighbour who is constantly on drugs and screaming the building down and constantly causing something.

I find it utterly disgusting you would house 6 families in a block of flats with a druggy.

YOU know that she’s a druggy aswell! You’re defending anti social behaviour! She’s the only one without a kid in this block of flats.

YOU DO NOT CARE ABOUT ANYONE. YOU ARE SCUM.

Families feel scared in their OWN HOME! HOW IS THAT FAIR RAVEN?

YOU ARE ALL FULL OF LIES!

You don’t even make it affordable to live in these places? The prices are horrendous.

We pay service charges and for what?

We pay for window cleaning.. WHICH HAS NEVER HAPPENED.

Cleaners? What cleaners? They can’t even clean, instead they sit in their van in our car park for a couple hours then P**S OFF?

They won’t even clean cobwebs and dust cause I overheard a cleaner say “im scared of spiders” like get a grip.

RAVEN ARE A JOKE, AVOID AVOID AVOID.

Raven you deserve no stars at all

Don't trust raven they taken our family to court and we could go to prison and they will possession of our home just because we got a camera only facing our cars only as our driveway is the back of our house , we have a 5 year old and they gonna make us homeless ,

Raven don't even deserve 1 star.
They're utter disgrace to their tenants.
My family and I been through hell as we been receiving a lot of hate and harassment by 1 of our neighbours and we complained and complained nothing got done and that's when we decided to get a camera for evidence of the anti social behaviour we was receiving from the neighbour they are also a tenant of ravens. But soon we put a camera up for own health and safety RAVEN decided to say that's not good enough and we not allowed it up etc and we need to take it down immediately otherwise they will get the enforcement team involved that's threatening behaviour from raven etc but we spoken to the police and Citzen advice bureau and they said we not breaking the law by having cctv camera and that we are allowed it if its only covering your side and not pointing at the neighbour etc. But raven is such a total bullies and allow the neighbour to pick and pick and bully us we all got a disability and very vulnerable and we not even allowed to protect ourselves by having a camera as it is not good enough and giving us silly advice saying that we not allow a camera but we can have a dash cam recording at all times facing our neighbour property very poor and stupid advice from RAVEN.they don't even sort out anti social behaviour

A big thanks to Andy & Drew for a top job replacing patio doors and bathroom window.
Very polite and and very clean pair,did a superb job.
Top father & son team.
Thank you both. 👍

Absolut joke of a company. If we knew that the communication would be non existent when it comes to issues, we would of never bought our house !

I submitted an application for permission to carry out improvement works (boiler installation which required extending pipework along the outside wall) and I was told to process the application can take up to 1 month. I asked Raven if they could prioritise my application and respond quicker as my boiler desperately needed replacing - which they did. Got a response within 3 weeks which helped me a lot to start the works earlier. I would like to give a shout-out to Hurry (Homeowners Rep) who was super helpful during the process.

Awful. Please, please do not enter into shared ownership with this company . The rent goes up every year ( of course that’s expected ) but aside from this the additional schemes we have to pay into are ridiculous. A sinkage fund that costs so much the whole estate could physically sink into oblivion and we could probably easily rebuild the whole estate. The latest is they want to charge us £1000’s of pounds to maintain a grass area not much bigger than a manhole cover, consists of 1 small tree and a few weeds. I should add they picked the highest charging contractor which makes me wonder if people are getting a backhander on tenders. Finally my 5 year old house is rancid, ridiculous amount of faults and a bathroom covered in mould. They sent people out which eventually we had to ask to leave as their mould treatments have just left the bathroom ceiling paint peeling off.
So honestly no matter how desperate you might be to get on the property ladder. Do not make this mistake.

Raven staff are belittling and condescending. They have no morals and do not know how to treat people. They are liars and rude especially one so called ‘team manager’ who is nothing but a jobsworth. She clearly has no life. Please avoid dealing with these people. If you rent, pay your rent on time and if you can do better, get out!!

Friendly staff, love the way they have treated me since u moved into a raven property
Couldn't be happier

No stars at all. Calling on emergency number no answers. Waiting for 20 min. Such a nice emergency.

It took me years to move to raven and what a mistake. I have a drug dealing flat above me that makes my live hell and this is in a sheltered building for the over 55yrs. They won't help me or move me. They won't even kick him out. It's been going on for over 5 years so don't move to a raven housing It's hell to get out. I would love anyone who could help me.

My partner and I was treated so bad I have nothing positive to say about this housing association. We was treated so unfairly and in such a discriminative way I brand this housing association racist, they have discriminative unprofessional tactics and threats to scare you while empowering racist behaviour , im sorry to say but this housing association is run like the mafia. completely avoid this housing association totally shocking. I'm utterly discusted, I wish I could rate you guys in minus numbers, you guys make me sick🤢🤮
Currently going through a complaint case with them so I can't say too much but once it's over I will update EVERYTHING!

I found them to be racist, discriminative and lyer. They think they are always right, they treat social tenants as third class citizen especially if you are not white. Worst company I have ever come across. I wish I have never moved to their property.

I meet a raven housing manager Christine who i found to be great to talk and so helpfull she showed us round 2 properties but they were to close to where we live now, we wanted to be housed by them and still hope one day soon we can be , i wont write a bad report on Raven housing because ive never encounterd anything bad of this housing company, only good help they have given us shows there are good people in this life we have

Today I have had the pleasure of meeting John Hudson.
John has come to paint my ceilings after they were plastered last week. Not only has he done an exceptional job he has been lovely to speak! a real asset to Raven Housing Trust.

Being a private tenant, paying and accepting all charges- I can say the way they work, their 'policies' 'processes' or whatever else is a just a scheme to rob and ruin peoples lives.
One example is that I pay for cleaning charges, yet, the block has never been cleaned since I've moved in since October.

Another thing they have made impossible and totally stressful for me, is to allow me to make some alterations to the home I have purchased-which was approved prior to me moving to the home in writing and confirmed through lawyers. They refused the approval once I moved in, and requested for me to make the request all over again. Fine, I did corporate, and now they have made it an absolute nightmare in allowing me to make it happen with some ridiculous requests - which would not make any difference to anyones life, except mine, yet they have continued to make all this so difficult. I am truly disappointed, saddened, stressed and feel almost to the point of my mental health being affected.