We are a repeat customer at the R&F location in Avon CT. That being said. The sales team and Bob specifically remembered me and immediately came to help me in my selection of new furniture for my new... See more
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Jean-Luc is the best! He knows the stock extremely well and wants to meet his customers' needs without trying to upsell them. He'll put you in the perfect bed for your body!
Bob Hillburn has a great sales personality- good sense of humor, understands the needs and insecurity of my elderly mother in operating a “lift chair”; he made it easy to complete the transaction and... See more
Company replied
Messed up our delivery .They were supposed to bring 2 box springs and brought a frame that didnt fit. They refused to deliver the correct item so I can sleep on a bed tonight. The manager couldnt eve... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
15 Waterville Road, 6001, Avon, CT, United States
- 8607733650
4.7
Excellent
117 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 5% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jean-Luc is the best
Jean-Luc is the best! He knows the stock extremely well and wants to meet his customers' needs without trying to upsell them. He'll put you in the perfect bed for your body!
June 6, 2026
Bob is great!
We are a repeat customer at the R&F location in Avon CT. That being said. The sales team and Bob specifically remembered me and immediately came to help me in my selection of new furniture for my new home. Furthermore, he remembered the other pieces he helped me purchase and matched my new items to my current furniture. It feels great to be able to work with the same team through the seasons and years.
May 30, 2026
Bob is the Michael Jordan of…
Bob is the Michael Jordan of mattresses, appreciate his time and patience with us! #23.
May 3, 2026
Great customer service
February 14, 2026
Loved how quickly Bob zeroed in on the…
Loved how quickly Bob zeroed in on the recliner we bought because he listened to what our needs were. Can't wait to have it in our house!
January 11, 2026
Terrible Customer Service
Been dealing with the Avon CT store since October. Terrible customer service. Heard enough times that there are issues with a new software change, tired of hearing that excuse. The phone constantly rings no answer. When you finally get someone to check your order, they say we will get a call back and we never do. Received part of order and was told the rest of the order would be in last week. Can’t get a straight answer from anyone.
November 23, 2025
Unprompted review
I came into the Avon store at 6:30 pm…
I came into the Avon store at 6:30 pm on a Saturday night and Robert Hillburn, who must have been at the end of his day, was so very helpful and attentive without being over bearing. He solved issues for us on the spot. He Used your technology to see if our requests could be secured. He was knowledgeable and never got confused as we were furnishing a 2 bd/2 Bth apartment all that night.
A lovely man with technical knowledge. That’s a winning combination.
Thank you. David
September 20, 2025
Unprompted review
Reply from Raymour & Flanigan - Avon
Hello James,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our sales team helpful and knowledgeable. It's great to know that our inventory and pricing met your expectations. We strive to provide the best service and value to our customers, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
DD was an excellent sales person
DD was an excellent sales person. He knew how to navigate your complex computer information system. A real professional!
June 15, 2025
Reply from Raymour & Flanigan - Avon
Hello Alfred,
Thank you for taking the time to share your feedback with us. We're delighted to hear that our team provided you with excellent service and was able to expertly navigate our computer information system. We strive to ensure our team is knowledgeable and professional, and it's wonderful to know that we met those expectations.
Your feedback is invaluable to us as we continually aim to improve our services. If there's anything specific you feel we could do to enhance your experience further, please don't hesitate to let us know.
We look forward to welcoming you back to Raymour & Flanigan in the future!
Best,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Avon
Hi Mary,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a pressure-free shopping experience. Our team strives to create a comfortable and enjoyable environment for all our customers. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Outstanding employee, Eric Rubino, from Avon, CT store
I spoke with Eric Rubino from the Avon, CT store, because we were looking for inform gain about a specific chair for our dining room. He was incredibly helpful and knowledgeable, going out of his way to respond to our questions, provide info and to help us when we experienced difficulty in placing our order online. We cannot commend I'm enough.
June 21, 2025
Reply from Raymour & Flanigan - Avon
Hello,
Thank you for sharing your experience with us! We're delighted to hear that Eric Rubino from our Avon, CT store assisted you effectively with your online order. Your kind words will be passed along to him and the team.
We aim to provide excellent service, and we're glad we met your expectations. If you have any questions or need assistance in the future, please reach out. We look forward to serving you again.
Best regards,
The Raymour & Flanigan Team
Sales Rep Kelly McDowell
Sales Rep. was patient and readily answered my
questions; was not pushy.
June 8, 2025
Reply from Raymour & Flanigan - Avon
Dear Kathleen D'Arche,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our sales representative was able to assist you patiently and answer all your questions without any pressure. Providing excellent customer service is our top priority, and your feedback is truly appreciated.
We look forward to serving you again in the future. If you have any more questions or need further assistance, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
My salesperson was very helpful
My salesperson was very helpful. She explained the differences between sofas , was very patient while I made up my mind and also was very personable.
May 28, 2025
Reply from Raymour & Flanigan - Avon
Hi Donna,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your salesperson was able to assist you effectively and make your visit enjoyable. It's wonderful to know that she was helpful, patient, and personable while you were choosing your sofa. We strive to provide the best service possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Eric was very helpful and left me time…
Eric was very helpful and left me time to wander alone and compare styles. I found that the chair right in the front doorway was the one waiting for me, but ran back a few hours later to change the fabric. No issues with the change and looking forward to my new swivel rock chair!
May 26, 2025
Reply from Raymour & Flanigan - Avon
Hello BL Farmington,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Eric was able to assist you while also giving you the space to explore our selection at your own pace. It's wonderful that you found the perfect chair right at the front doorway, and we're glad the fabric change was a smooth process for you. We hope your new swivel rocker chair brings you comfort and joy for years to come. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Freedom to search
We were allowed to look around and freely be looking for something that we are interested in and we weren’t disturbed while we were doing it and then after we file what we were looking for a gentleman work very hard to make sure that we got everything that we needed
May 8, 2025
Reply from Raymour & Flanigan - Avon
Hello William,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your visit and appreciated the freedom to explore our store at your own pace. It's wonderful to know that our team was able to assist you effectively once you found what you were looking for. Providing excellent customer service is our top priority, and your feedback is incredibly valuable to us.
We hope you are enjoying your new furniture, and we look forward to welcoming you back to Raymour & Flanigan in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Best,
The Raymour & Flanigan Team
A Pleasant Buying Experience
We were treated with friendliness, respect, courtesy and an overabundance of patience! We did not undergo pressure to buy and felt very comfortable with the pleasant salesman as he proceeded to help find what we had in mind for our needs. Thank you Mr.Don Douglas for your assistance and advice.
Violet Strange
April 22, 2025
Reply from Raymour & Flanigan - Avon
Dear Violet Strange,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you felt treated with friendliness, respect, and courtesy during your visit. Our team strives to create a comfortable and pressure-free environment for all our customers, and it’s fantastic to know that our efforts resonated with you.
We are delighted that our salesperson could assist you in finding exactly what you needed. Your kind words and perfect rating mean a lot to us, and they motivate us to continue providing exceptional service.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
Excellent service!
April 17, 2025
Reply from Raymour & Flanigan - Avon
Hello Ron,
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had an excellent experience at Raymour & Flanigan. Providing top-notch service is our priority, and it's wonderful to know that we met your expectations.
If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Bob was great
Bob was great. Friendly and informative. Knows there products and lets u shop on your own checking in once in a while. Not chasing you like some sales people do in other store.
April 14, 2025
Reply from Raymour & Flanigan - Avon
Hi Tanya,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Bob was able to provide you with friendly and informative service while allowing you the space to shop at your own pace. It's wonderful to know that you felt comfortable and not pressured during your visit. We truly appreciate your feedback and your 5-star rating. If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
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