We are a repeat customer at the R&F location in Avon CT. That being said. The sales team and Bob specifically remembered me and immediately came to help me in my selection of new furniture for my new... See more
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Jean-Luc is the best! He knows the stock extremely well and wants to meet his customers' needs without trying to upsell them. He'll put you in the perfect bed for your body!
Bob Hillburn has a great sales personality- good sense of humor, understands the needs and insecurity of my elderly mother in operating a “lift chair”; he made it easy to complete the transaction and... See more
Company replied
Messed up our delivery .They were supposed to bring 2 box springs and brought a frame that didnt fit. They refused to deliver the correct item so I can sleep on a bed tonight. The manager couldnt eve... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
15 Waterville Road, 6001, Avon, CT, United States
- 8607733650
4.7
Excellent
117 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Jean Luc Ballet did a great job.
September 27, 2024
Steve was very knowledgeable when I…
Steve was very knowledgeable when I asked questions about mattresses
September 1, 2024
Reply from Raymour & Flanigan - Avon
Dear Lei Gregg,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Steve was able to assist you with his extensive knowledge about mattresses. Providing excellent customer service is our top priority, and it's wonderful to know that Steve met your expectations. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
We were greeted when we arrived
We were greeted when we arrived. We said we were just looking. The staff person told us his name and offered to help if we were to have any questions, Then he let us look. After we looked, we had questions about one chair. He answered our questions clearly. Then he assisted us with our purchase. That's just about how we would like all of our shopping experiences to be.
September 2, 2024
Reply from Raymour & Flanigan - Avon
Dear Charles,
Thank you so much for sharing your positive experience with us! We're delighted to hear that our staff provided the right balance of assistance and space, making your shopping experience enjoyable. It's wonderful to know that your questions were answered clearly and that you felt well-supported throughout your purchase. We appreciate your kind words and look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Jean luc is the best
Jean luc is the best. He’s passionate about life in general. He’s such an asset to the company.
August 31, 2024
Reply from Raymour & Flanigan - Avon
Dear Michelle,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Jean Luc. His passion and dedication truly make a difference, and we're delighted to have him as part of our team. Your kind words mean a lot to us, and we'll be sure to share your feedback with Jean Luc. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
I should not be commenting on anything…
I should not be commenting on anything right now. I bought the furniture but haven’t received it yet so when I do then you can ask me for a rating on the service and the product! In other words …it’s too early yet to comment!
August 28, 2024
Reply from Raymour & Flanigan - Avon
Dear Robert,
Thank you for sharing your thoughts with us. We understand that you haven't received your furniture yet, and we appreciate your patience. Once your delivery is complete and you've had a chance to experience your new furniture, we would love to hear your feedback on both the service and the product. If you have any questions or need assistance in the meantime, please feel free to reach out.
Best regards,
Raymour & Flanigan Customer Care Team
Wonderful experience
Don was so so helpful. I needed to purchase furniture for a 1 bedroom assisted living apartment for my mom. He guided me through perfect selections for each room and I left feeling happy for the first time since negotiating the apartment for mom. Was a great experience all the way!! Five Stars!!
August 27, 2024
Reply from Raymour & Flanigan - Avon
Hi Traci,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Don was able to assist you in finding the perfect furniture for your mom's new apartment. It's heartwarming to know that you left our store feeling happy and satisfied. We truly appreciate your kind words and your five-star rating. If you need any further assistance in the future, please don't hesitate to reach out. Wishing your mom all the best in her new home!
Warm regards,
The Raymour & Flanigan Team
Great Experience
August 24, 2024
Reply from Raymour & Flanigan - Avon
Hi Jonathan,
Thank you so much for sharing your positive experience! We're thrilled to hear that you had a great time with us. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Don was super Friendly and very…
Don was super Friendly and very knowledgeable. Guided us through the decision process but wasn’t pushy. If you are going to the Avon location ask for Don
August 25, 2024
Reply from Raymour & Flanigan - Avon
Hi Creighton,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Don provided you with friendly and knowledgeable service, and that he was able to guide you through your decision-making process without being pushy. We will be sure to pass along your kind words to Don and the team at our Avon location. We appreciate your recommendation and look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Great Customer Experience
Our salesperson, Steve Sylvia, was great. He did not try to "sell" us or apply any high pressure tactics. He asked us what we wanted, our relative price range, and then found us something right in the upper end of that range, that we really liked. He was knowledgeable and very pleasant.
July 9, 2024
Reply from Raymour & Flanigan - Avon
Thank you, Carrie, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Very good service and took the time to…
Very good service and took the time to ask questions and understand the design needs we have.
March 15, 2024
Reply from Raymour & Flanigan - Avon
Thank you, Steve, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Was greated promptly
Was greated promptly. Sales advocate listened to my needs and proceeded to help.
March 9, 2024
Reply from Raymour & Flanigan - Avon
Thank you so much for your review, Robert! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Excellent products at reasonable…
Excellent products at reasonable prices. Knowledgeable and professional, friendly, easy to work with sales associate, Robert Hillburn.
February 24, 2024
Excellent sales personnel, wonderful selection of items to choose from. mention about your…
We want to make mention about your great associate Jean Luc Ballet. He has helped us in the past with our purchases and once again when we went in on President's Day he went out of his way to find us what we needed. Unfortunately, the item was not longer available. Our only negative comment is that we went on line and found the product we wanted and it stated we could view it in the Avon store. But as mentioned above, it was not available.
February 20, 2024
Reply from Raymour & Flanigan - Avon
Thank you James for your review! It's great to hear that your sales person, Jean , did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!
Robert made out a visit a pleasant…
Robert made out a visit a pleasant experience. Robert was knowledgeable, personable and made our purchase a very fluid transaction from start to finish.
January 22, 2024
Reply from Raymour & Flanigan - Avon
Thank you Guy for your review! It's great to hear that your sales person, Robert , did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!
The customer we service
January 20, 2024
Reply from Raymour & Flanigan - Avon
Hello Andy Arnold! Thank you for your feedback. We're glad you had such a good experience with us. Thank you!
Jean luc sales person great job
January 15, 2024
Reply from Raymour & Flanigan - Avon
Hello Glenn Boswell! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! !
Reply from Raymour & Flanigan - Avon
Thank you so much for your review! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Don't buy furniture from them
Don't buy furniture from them. Avon Ct. location I purchased a loveseat on 11/2023. It had a hole on the bottom and staples popping out. They sent service out and they said they could put boards underneath in. I refused because I purchased new, They refused to give me back my money. Due to safety issues it is in my garage waiting to go in the dump. Out $800.00. Stay away from this place. poor quality merchandise and terrible customer service.
November 7, 2023
Unprompted review
Very helpful patient staff.
October 18, 2023
Reply from Raymour & Flanigan - Avon
Hello Sandra Rogers! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
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