Raymour & Flanigan - Avon Reviews 

117
TrustScore 4.5 out of 5

4.7

15 Waterville Road, 6001 Avon, CT, US


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Rated 5 out of 5 stars

We are a repeat customer at the R&F location in Avon CT. That being said. The sales team and Bob specifically remembered me and immediately came to help me in my selection of new furniture for my new... See more

Rated 5 out of 5 stars

Jean-Luc is the best! He knows the stock extremely well and wants to meet his customers' needs without trying to upsell them. He'll put you in the perfect bed for your body!

Rated 5 out of 5 stars

Bob Hillburn has a great sales personality- good sense of humor, understands the needs and insecurity of my elderly mother in operating a “lift chair”; he made it easy to complete the transaction and... See more

Company replied

Rated 1 out of 5 stars

Messed up our delivery .They were supposed to bring 2 box springs and brought a frame that didnt fit. They refused to deliver the correct item so I can sleep on a bed tonight. The manager couldnt eve... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 15 Waterville Road, 6001, Avon, CT, United States

  • 8607733650

4.7

Excellent

TrustScore 4.5 out of 5

117 reviews

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Replied to 0% of negative reviews

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4.7

All reviews

(117)

4,050 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful salesperson

Very helpful salesperson. Good inventory.

October 11, 2023
Raymour & Flanigan - Avon logo

Reply from Raymour & Flanigan - Avon

Hello Frederick Erickson! Thank you for your feedback. We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.

Rated 5 out of 5 stars

Bob was friendly

Bob was friendly, knowledgeable and efficient, found exactly what I was looking for quickly and at an incredibly reasonable price.

October 5, 2023
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Reply from Raymour & Flanigan - Avon

Hello PATTY! Thank you for your kind words, we are pleased to know that our sales associate was so friendly and knowledgeable! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Great salesperson

Christine was very friendly, helpful and knowledgeable—thanks to her it was easy ordering my furniture. Very positive experience!

September 16, 2023
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Reply from Raymour & Flanigan - Avon

Hello Bonnie Voight! Thank you for your kind words, we are pleased to know that our sales associate was so helpful and knowledgeable! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Just what I had hoped for selection and price.

Kelly was great! Very knowledgeable, very patient with me. The store was nicely set up and so clean and bright. A really nice shopping experience all together. Thanks!

August 31, 2023
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Reply from Raymour & Flanigan - Avon

Thank you for your review, Emily. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Kelly was wonderful

Kelly was wonderful. Helpful but gave us time to ourselves to look at everything.

August 27, 2023
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Reply from Raymour & Flanigan - Avon

Hello Lee Coddington! Thank you for your kind words, we are pleased to know that our sales associate did a wonderful job! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Just the right amount of intervention…

Just the right amount of intervention from the sales person. Not pushy. If we had questions, she was available to answer them but didn’t hover.

August 26, 2023
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Reply from Raymour & Flanigan - Avon

Hello Michael! Thank you for your kind words, we are pleased to know that our sales associate was helpful while giving you room to shop! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

The sales lady was so very helpful and…

The sales lady was so very helpful and knowledgeable in helping me choose the right mattress for my condition.

July 22, 2023
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Reply from Raymour & Flanigan - Avon

Thank you so much, Thomas, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

We always have a good experience

We always have a good experience. Friendly, helpful and knowledgeable staff.

June 25, 2023
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Reply from Raymour & Flanigan - Avon

Thank you so much, Norman, for taking the time to leave a review. We're happy to hear that you had a great experience with our staff! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 4 out of 5 stars

Bob was very good

Bob was very good - too us directly to what we were looking for.

May 29, 2023
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Reply from Raymour & Flanigan - Avon

Thank you so much for your kind review! It's great to hear that Bob, did an exceptional job!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Christine Walder in the Avon Ct store…

Christine Walder in the Avon Ct store was top notch. No pressure, but helpful, knowledgeable. Great shopping experience.

May 29, 2023
Raymour & Flanigan - Avon logo

Reply from Raymour & Flanigan - Avon

Thank you for taking the time to leave a review, Laurie! We're happy to hear that your sales associate was friendly and gave you space to shop comfortably!!

Rated 5 out of 5 stars

My experience was great

My experience was great, quick and easy to pick out what I was looking for and apply for financing. Easy to navigate the website. Look forward to picking up the apiece on Sunday. Avon Ct is the store

March 12, 2023
Rated 1 out of 5 stars

I needed service for a very expensive…

I needed service for a very expensive Bernhardt leather reclining sofa that was purchased in May of 2022 which the tech rendered the left side unusable on a 11/09/2022 service. I have gone into our local Avon store on many occasions starting late October, I have written many emails and I was told by Jessica, the Customer care supervisor on a voice mail that due to the manufacture not honoring the part warranty they would be replacing our unit. That message was back on December 30, 2022 and due to the Holiday I could expect a follow up from Jessica no later than January 6, 2023. It is now February 28, 2023 and nothing but delay tactics. In light of all of this, I am looking into a more productive resolution.

November 9, 2022
Unprompted review
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Reply from Raymour & Flanigan - Avon

We are very sorry to hear about your experience. Please email our Customer Care team your order # and details to rfcare@raymourflanigan.com. A manager will respond as soon as they are able. -Jeff V.

Rated 1 out of 5 stars

I paid for the white day delivery

I paid for the white day delivery. Took the day off from work. I reached out to someone the day of delivery to find out a time frame and they said they weren’t delivering it that day because it was placed after a cut off time. I placed the order around 2pm I saw no where on the site that there was a cut off time. I received no email or no call telling me anything. Wasted a whole day of work so I canceled my order and went somewhere else where I got the mattresses that same day.

February 27, 2023
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Reply from Raymour & Flanigan - Avon

We are very sorry to hear about your experience. If there is something that you need assistance with feel free to contact our Customer Care team at rfcare@raymourflanigan.com. -Jeff V.

Rated 5 out of 5 stars

Top notch customer service

Don was fantastic. Very personable, very knowledgeable and extremely patient with us. We had a great experience and look forward to shopping with him again.

February 18, 2023
Rated 4 out of 5 stars

Nice Staff, but not able to fine the table on the instore computer.

It was easy to find I what I was looking for on the internet, not so in the store. While I was able to find the oval table online, it didn't appear in the Raymour & Flanigan instore website.

February 10, 2023
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Reply from Raymour & Flanigan - Avon

Thank you Donna Campbell for your review. We're glad to hear that your online purchase was seamless! Enjoy your new furniture. -Jeff V.

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