We are a repeat customer at the R&F location in Avon CT. That being said. The sales team and Bob specifically remembered me and immediately came to help me in my selection of new furniture for my new... See more
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Jean-Luc is the best! He knows the stock extremely well and wants to meet his customers' needs without trying to upsell them. He'll put you in the perfect bed for your body!
Bob Hillburn has a great sales personality- good sense of humor, understands the needs and insecurity of my elderly mother in operating a “lift chair”; he made it easy to complete the transaction and... See more
Company replied
Messed up our delivery .They were supposed to bring 2 box springs and brought a frame that didnt fit. They refused to deliver the correct item so I can sleep on a bed tonight. The manager couldnt eve... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
15 Waterville Road, 6001, Avon, CT, United States
- 8607733650
4.7
Excellent
117 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Raymour & Flanigan - Avon
Hello Dan,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with Bob at Raymour & Flanigan. Providing excellent service is our top priority, and it's wonderful to know that Bob was able to assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Andrian was very patient
Andrian was very patient. She took all the time that she needed to, to be sure I was satisfied with my purchase.
April 11, 2025
Reply from Raymour & Flanigan - Avon
Dear Carole,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Andrian. Our team is dedicated to ensuring our customers are completely satisfied, and it's great to know that Andrian's patience and commitment made your purchase experience a pleasant one.
We truly appreciate your 5-star rating and your kind words. If there is anything else we can assist you with in the future, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
Our sales associate was helpful
Our sales associate was helpful, professional and a pleasure to deal with - Christine Walder. She helped us buy furniture within the past few years and when we told her what we we were looking for this time she was a big help to us.
March 25, 2025
Reply from Raymour & Flanigan - Avon
Hello Terry,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Christine was able to assist you once again with your furniture needs. It's always our goal to provide helpful and professional service, and we're delighted that Christine made your shopping experience a pleasure.
Your feedback is incredibly valuable to us, and we appreciate your continued trust in Raymour & Flanigan. If there's anything else we can do for you, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Avon
Hello B. E.,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our service to be on time, efficient, and professional. Providing our customers with the best possible experience is our top priority, and your feedback is greatly appreciated.
If there's anything else we can assist you with, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
The representative on the phone went…
The representative on the phone went out of his way to try and help, which he did.
March 24, 2025
Reply from Raymour & Flanigan - Avon
Hello Jeffrey,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our representative was able to assist you effectively and went out of his way to help. Providing excellent customer service is a top priority for us, and it's wonderful to know that we met your expectations.
If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Avon
Hello Doris,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesman was pleasant and helpful during your visit. Providing excellent customer service is a top priority for us at Raymour & Flanigan, and it's wonderful to know we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Another excellent experience
Another excellent experience. Second mattress we bought in the last 5 months. Will definitely be going back to Don Douglas whenever we need something in the future.
March 13, 2025
Reply from Raymour & Flanigan - Avon
Hello Judy,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had another excellent experience and that Don Douglas was able to assist you with your mattress purchase. It's always a pleasure to serve you, and we look forward to welcoming you back to Raymour & Flanigan whenever you need something in the future. If there's anything else we can do for you, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Excellent staff
The staff members are all incredibly pleasant and helpful. Eddie provided an abundance of information and recommendations making our selection and purchase seamless.
March 9, 2025
Reply from Raymour & Flanigan - Avon
Hello Sarah,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such a positive experience at Raymour & Flanigan. It's great to know that Eddie and our team were able to assist you effectively, making your selection and purchase process seamless. We strive to provide exceptional service, and your kind words are truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Mattress purchase
Our saleswoman, Kely McDowell, was informative, helpful and low-pressure. She answered all our questions and provided good ideas for the choices in mattress and support sets we were considering.
I would gladly recommend her to others.
January 20, 2025
Reply from Raymour & Flanigan - Avon
Dear Valued Customer,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Kely McDowell. It's great to know that she was able to provide you with informative and helpful service without any pressure.
We truly appreciate your recommendation and are delighted that Kely could assist you in finding the perfect mattress and support sets. Your satisfaction is our top priority, and your kind words motivate us to continue delivering exceptional service.
Thank you once again for choosing Raymour & Flanigan. We look forward to serving you again in the future!
Warm regards,
The Raymour & Flanigan Team
Bob was terrific to work with and made…
Bob was terrific to work with and made me feel at home. Never pushed anything I didn't want, and expedited the process to purchase what I did.
January 20, 2025
Reply from Raymour & Flanigan - Avon
Hello Jim,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Bob provided you with such excellent service and made you feel at home during your visit. It's great to know that he was able to assist you without any pressure and helped expedite your purchase process. Your feedback is incredibly valuable to us, and we will be sure to pass along your kind words to Bob and the team. We look forward to welcoming you back to Raymour & Flanigan in the future!
Best regards,
The Raymour & Flanigan Team
The new couch for a new year.
We saw the Celine couch advertised on an MSN ad and after getting all the great information about it I called the Avon Ct office and spoke with Kelly who was friendly, informative and overall so helpful checking their stock and when we arrived to see it after driving 50 miles we were sold. The showroom was comfortable, arranged beautifully and Kelly was so helpful.
January 6, 2025
Reply from Raymour & Flanigan - Avon
Dear S Telensky,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you discovered the Celine couch through our MSN ad and that Kelly at our Avon, CT location provided you with such friendly and informative service. It's great to know that the showroom's ambiance and Kelly's assistance made your visit worthwhile, even after a 50-mile drive.
Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. We hope you enjoy your new Celine couch and look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Store in the future.
Warm regards,
Raymour & Flanigan Furniture and Mattress Store Team
Another great experience!
Another great experience with Christine!
Will return for all future purchases!
January 6, 2025
Reply from Raymour & Flanigan - Avon
Dear Lynne Devito,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Christine provided you with another great experience. Your loyalty and kind words mean a lot to us, and we are delighted to know that you plan to return for all your future purchases.
At Raymour & Flanigan Furniture and Mattress Store, we strive to offer exceptional service and high-quality products, and it’s feedback like yours that motivates us to continue doing our best.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to welcoming you back to our store soon!
Warm regards,
The Raymour & Flanigan Team
Avon Store
15 Waterville Road, Avon, CT 06001
Phone: +1 860-773-3650
Reply from Raymour & Flanigan - Avon
Dear Christina Taylor,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that Christine, your salesperson, provided you with a great experience. Your perfect 5-star rating means a lot to us and motivates our team to continue delivering exceptional service.
If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Store in Avon soon!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
I was interested in a particular desk…
I was interested in a particular desk which isn't on display. I wanted to be sure that the color would work with the rest of my furniture. I came in on 12/24. Steve knew exactly who to contact to request a color sample from the manufacturer. I received the sample on 12/29, and placed my order on 12/30. Service was certainly above my expectations!
December 30, 2024
Messed up our delivery
Messed up our delivery
.They were supposed to bring 2 box springs and brought a frame that didnt fit. They refused to deliver the correct item so I can sleep on a bed tonight. The manager couldnt even guarantee me an early morning delivery. Also the delivery people left a mess . Popcorn ceiling and stryfoam pieces all over .not even sure what they are from. Just becareful when you order something. Make sure you have specifics from there. Very unhappy they were not willing to make it right today. Bad customer service.
November 24, 2024
Unprompted review
Reply from Raymour & Flanigan - Avon
Dear Patty,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration caused by the delivery issues you encountered. It's disappointing to hear that the wrong items were delivered and that the delivery team left a mess behind. This is certainly not the level of service we strive to provide.
We understand how important it is to have your furniture delivered correctly and in a timely manner, especially when it affects your ability to sleep comfortably. Your feedback is valuable, and we will use it to improve our processes and ensure better service in the future.
If you have any further concerns or need additional assistance, please don't hesitate to reach out to our customer service team. We appreciate your patience and hope to have the opportunity to serve you better in the future.
Sincerely,
Raymour & Flanigan Customer Care Team
Excellent Customer service
We had an exceptional experience with Jean Luc at Raymour & Flanigan! He demonstrated outstanding courtesy, professionalism, and patience throughout our shopping experience. His in-depth knowledge of the products was truly impressive. We are thoroughly satisfied with our purchase and the exceptional service Jean Luc provided. His expertise and dedication made our shopping experience truly enjoyable!
November 4, 2024
The Raymour & Flanigan Experience
Adrianne Cote was wonderful to work with on our furniture selections! She is pleasant, not at all pushy and truly just wanted to help us to find the right fit and style that we had in mind. I've purchased from R&F, prior, and had a great experience with the quality of the furniture. In fact, that living room set is still in the family!
October 24, 2024
Reply from Raymour & Flanigan - Avon
Hi Tammy,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Adrianne was able to assist you in finding the perfect furniture for your home. It's wonderful to know that you've had a positive experience with the quality of our furniture in the past and that your previous purchase is still serving your family well. We truly appreciate your continued support and look forward to helping you again in the future!
Best regards,
The Raymour & Flanigan Team
Don made it such a great experience
Don made it such a great experience. He immediately connected to the needs and constraints of my space, as well as my preferences, and he was excellent at thinking outside the box. I had begin an online purchase but had some questions, and not only did he answer those, he also was able to show me examples of the fabric's stress tolerance in similar items, as well as the dimensions and pros/cons of configuration options for a couch set. He found about 5 different value adds for me that truly made my purchase the best possible fit for my needs- amazing!! He is also very pleasant and I never felt pushed or pressured- just well supported! He is very knowledgeable and efficient - and even moved one item near another for me to ensure they were compatible. He also figured out how to best optimize my delivery date, and clarified so many things that matter a great deal- I would highly recommend Don and Raymour & Flanigan to any friends and family - Thank you!
October 12, 2024
Reply from Raymour & Flanigan - Avon
Thank you so much for your review, Lorraine! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Bob H was a great help!
October 6, 2024
Reply from Raymour & Flanigan - Avon
Thank you so much for your review, Doug! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Not recommended
We had a negative experience at the Avon location and that experience was made worse when the store manager got involved.
September 30, 2024
Reply from Raymour & Flanigan - Avon
Dear Sal,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your negative experience at our Avon location and that it was further impacted by the involvement of the store manager. This is certainly not the level of service we strive to provide. We value your input and would like to understand more about what happened so we can address the issue appropriately. Please feel free to reach out to us directly to discuss your experience in more detail.
Sincerely,
Raymour & Flanigan Customer Care Team
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