I can always count on the store, and my Sales rep Christine Gilrein to find me exactly what I am looking for. I have bought most of my furniture there, and she knows my taste, and shows me what wou... See more
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I am still waiting for the 2nd piece of my L-shaped desk that was ordered back in November 2020. Half of my desk was delivered.
Company replied
We bought our dining room set with 6 chairs many years ago from Raymour and Falanagan outlet in West Springfield Mass site, we wanted to add 2 morel chairs that match the chairs and found them in your... See more
We were given plenty of time to leisurely look at furniture, no pressure sales. The store was beautifully set up. Salesman answered our questions, took some information. Once we decided to purchase th... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
665 Boston Road, 1119, Springfield, MA, United States
- 4137968382
4.9
Excellent
82 reviews
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This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 1 week
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The sales lady made the deal
The sales lady was not pushy or rude got me exactly what i needed and im very happy
June 6, 2026
We bought our dining room set with 6…
We bought our dining room set with 6 chairs many years ago from Raymour and Falanagan outlet in West Springfield Mass site, we wanted to add 2 morel chairs that match the chairs and found them in your outlet Thank you
April 16, 2026
New lift chair delivered within 24 hours!!
We had an emergency with an older adult whose lift chair motor died and DANNY of R&F came through!!! He was able to locate a chair and get it delivered within 24 hours. He was friendly, helpful, service oriented simply amazing! Thank you Danny for your work that was above and beyond what we expected.
February 15, 2026
Unprompted review
Lots of selections
Christine listened to what I was looking for and directed me to just the right choices. She made the process easy.
September 29, 2025
Great Customer Service
My mother and I had great customers service with Jeffery Leone at the Spfld Ma.. Location. He helped us find what I was looking. Had great knowledge of the kind of mattress I needed. Jeffery took the time to explain the differences of them answered any questions we had. I'm looking forward to a good night sleep. I'm a return costumer bought a chair and love seat a year ago. Thanks again! 😊
September 2, 2025
Danny Evans was great!
August 17, 2025
Reply from Raymour & Flanigan - Boston Road Outlet
Hello Peter,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience with Danny. Providing excellent customer service is a top priority for us at Raymour & Flanigan, and it's wonderful to know that Danny made a positive impact during your visit.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best,
The Raymour & Flanigan Team
Great selection of items and the sales…
Great selection of items and the sales associate (Danny Evans) was extremely helpful and friendly.
August 8, 2025
Reply from Raymour & Flanigan - Boston Road Outlet
Hello Steven,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our selection of items and that Danny was able to assist you in such a helpful and friendly manner. Providing excellent customer service is a top priority for us, and it's wonderful to know that we met your expectations.
We appreciate your feedback and your perfect rating. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet & Clearance Center
Reply from Raymour & Flanigan - Boston Road Outlet
Hello Patrick,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our service helpful, friendly, and courteous. Providing exceptional customer service is our top priority, and it's wonderful to know that we met your expectations.
We truly appreciate your feedback and your 5-star rating. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
furniture and accessories
It was great to see the furniture and accessories in home style settings. The staff was attentive, helpful, but not pushy. The furniture is good quality.
June 25, 2025
Reply from Raymour & Flanigan - Boston Road Outlet
Hello novacris,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed seeing our furniture and accessories in home-style settings. It's wonderful to know that our staff was able to assist you in a helpful and attentive manner without being pushy. We take great pride in offering high-quality furniture, and your feedback reaffirms the hard work we put into ensuring our customers have a positive experience.
We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Outlet & Clearance Center soon!
Best regards,
The Raymour & Flanigan Team
Ana helped me with my purchase
Ana helped me with my purchase. She was very warm, friendly and professional. She didn’t overwhelm me as soon as I came into the store as some sales people do.
She answered all of my questions and made the entire experience so easy .
June 17, 2025
Reply from Raymour & Flanigan - Boston Road Outlet
Hi Lynn,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Ana was able to assist you in such a warm, friendly, and professional manner. It's wonderful to know that she made your visit to our store pleasant and stress-free. We strive to provide our customers with the best service possible, and your feedback is truly appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan.
Warm regards,
Raymour & Flanigan Furniture and Mattress Outlet & Clearance Center
Initial problem but they made it right!!
We purchase 2 swivel chairs and initially opted for pick up. But the day we were picking them up it was over 90 and it would have required 2 trips plus getting them upstairs. Contacted our salesman but the chairs had already been shipped to the store. However, he was able to arrange a private delivery, same cost and same price. The next day we discovered a small tear in one chair and one of the bolts holding on the swivel base was falling out. I tried to tighten it but it was stripped. Called our salesman again and he gave me a number to call. I explained the problems and, after sending pictures, they
scheduled delivery of 2 new chairs at no additional cost. The new ones are great as were all the people we worked with from the salesman to the delivery guys and everyone in between. Highly recommend.
June 13, 2025
Unprompted review
Reply from Raymour & Flanigan - Boston Road Outlet
Hello Steve,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you are satisfied with your swivel chairs and that our team was able to assist you promptly and effectively. It's wonderful to know that our delivery team provided you with the support you needed, ensuring a smooth and pleasant experience.
We truly appreciate your recommendation and your kind words about our staff. Your feedback is invaluable to us as we strive to provide the best service possible to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for choosing Raymour & Flanigan. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Boston Road Outlet
Hello Joe,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had a positive experience with our personable salespeople and enjoyed our great selection of items. Your satisfaction is our top priority, and it's fantastic to know we met your expectations.
We look forward to welcoming you back to Raymour & Flanigan in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Everyone was polite and professional
Everyone was polite and professional. And being able to track the delivery was easy and helpful.
April 25, 2025
Reply from Raymour & Flanigan - Boston Road Outlet
Hello Holly,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had a positive experience with our team and found the delivery tracking convenient and helpful. Our goal is to ensure every customer feels valued and supported, and your kind words affirm that we're on the right track. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Ana was wonderful
Ana was wonderful! She spent a long time with us answering all of our questions and explaining all of our options while remaining pleasant and helpful throughout our time in the store.
We would definitely work with her again in the future!
April 25, 2025
Reply from Raymour & Flanigan - Boston Road Outlet
Hello Laurie,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Ana provided you with exceptional service and made your visit to Raymour & Flanigan a pleasant one. It's wonderful to know that she was able to answer all your questions and help you explore your options. We truly appreciate your kind words and your perfect rating. We look forward to welcoming you back in the future and assisting you with any of your home furniture needs.
Best regards,
The Raymour & Flanigan Team
Great store and service
Dany did a great customer service and Rick. Everyone on the store was really professional and friendly. Thank you
April 21, 2025
Reply from Raymour & Flanigan - Boston Road Outlet
Hello J. Velez,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that David provided you with great customer service. At Raymour & Flanigan we strive to ensure every customer has a wonderful experience, and it's fantastic to know that David met your expectations.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Great customer service!
When I walked in the door I was very pleasantly greeted by Christine. I explained I was just browsing and she said go right ahead and take your time. I decided on a living room set and a bedroom set that will go in my new home in June.
Christine is an excellent saleswoman and I can see why she has been with your company for years Five star experience all around
April 20, 2025
Reply from Raymour & Flanigan - Boston Road Outlet
Dear Mary Sumares,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Christine provided you with such a warm welcome and exceptional service during your visit. It's fantastic to know that you found the perfect living room and bedroom sets for your new home. Christine is indeed a valued member of our team, and your kind words will surely make her day.
We are delighted to have earned your five-star rating and look forward to assisting you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Sales person greeted us & left us alone…
Sales person greeted us & left us alone to browse. Kept his eye on us and was there when we had made a decision.
March 31, 2025
Reply from Raymour & Flanigan - Boston Road Outlet
Dear Janice,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesperson was able to provide you with the perfect balance of assistance and space to browse at your own pace. It's wonderful to know that you felt supported when making your decision. Your feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back to Raymour & Flanigan in the future.
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Boston Road Outlet
Hello William Glenn,
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our team friendly and helpful during your visit. We always strive to provide a welcoming and supportive environment for our customers.
If there's anything specific you'd like to discuss or if you have any further suggestions, please feel free to reach out!
Best regards,
The Raymour & Flanigan Team
It's beautiful Furniture
It's beautiful Furniture, Delivery was great, They were on time. They were very careful. The delivery men did a great job, bringing it in.They were very nice.Thank you.
March 19, 2025
Reply from Raymour & Flanigan - Boston Road Outlet
Hello Mitchell,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you love your new furniture and that our delivery team provided you with a great experience. It's always our goal to ensure that our customers receive their purchases on time and in perfect condition, and we're delighted to know that we met your expectations.
Your kind words about our delivery team are greatly appreciated, and we'll be sure to pass along your compliments to them. If there's anything else we can do for you in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
I visited the Milford CT store and met…
I visited the Milford CT store and met James Fields who was very knowledgeable about leather power recliner that I was interested in. He spend quite a bit of time with me which was a determining factor in my purchase. I purchased the Maynard power recliner online but Mr. Fields was the reason I decided to buy.
March 8, 2025
Reply from Raymour & Flanigan - Boston Road Outlet
Dear Harry Lato,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that James Fields was able to assist you so effectively during your visit to our Milford store. It's wonderful to know that his knowledge and dedication played a key role in your decision to purchase the Maynard power recliner.
We strive to provide exceptional service to all our customers, and your feedback is a testament to the hard work and commitment of our team members like James. We will be sure to pass along your kind words to him.
We hope you enjoy your new recliner and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
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