When i buy my Sofa. They ask me to buy insurance to protect my Sofa. But when contact with them 1 months already. No one contact me. I keep email them No one say anything. I never ever buy anything a... See more
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I can always count on the store, and my Sales rep Christine Gilrein to find me exactly what I am looking for. I have bought most of my furniture there, and she knows my taste, and shows me what wou... See more
We were given plenty of time to leisurely look at furniture, no pressure sales. The store was beautifully set up. Salesman answered our questions, took some information. Once we decided to purchase th... See more
Ethan was great at explaining the different mattresses so I purchased the one best for my needs. He takes time with his customers so each customer feels valued. I will go back to the Boston Road, S... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
665 Boston Road, 1119, Springfield, MA, United States
- 4137968382
4.1
Great
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Quick and easy
Quick and easy. I knew what I wanted I was in the store maybe a half n hour.
Sales person was very good
August 15, 2022
Reply from Raymour & Flanigan - Boston Road Outlet
Hi Madeline,Thank you for your excellent review! We're happy to hear your experience with us felt easy and efficient!! Enjoy your new furniture. -Jeff V.
Reply from Raymour & Flanigan - Boston Road Outlet
Hi Jo-Anne,
Thank you for your great feedback. We are happy to hear you had a positive experience with us. We hope to see you shopping with us again! -Taylor W
Excellent Experience
Cam, our salesperson was excellent. He knew just where to guide us when I told him what we were looking for. He answered our questions and closed the deal efficiently and easily. He did explain the insurance coverage plan but we declined.
November 1, 2021
Reply from Raymour & Flanigan - Boston Road Outlet
Hi Joyce! Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us and hope to see you again soon. -Taylor W
Great customer service
Great customer service. Our sales associate Alex Altuna was pleasant, professional and very knowledgeable of the furniture we looked at and purchased
August 18, 2021
Reply from Raymour & Flanigan - Boston Road Outlet
Hi Timothy,
Thank you for your awesome feedback. We are so glad you had a pleasant experience with us. We are looking forward to seeing you again soon! -Taylor W
Allen was very friendly and helpful!
August 17, 2021
Service was not immediately rendered…
Service was not immediately rendered but the attention received was thorough, she was patient and knowledgeable .
August 6, 2021
Our sales associate Timothy was very…
Our sales associate Timothy was very helpful and patient with all our questions.
July 24, 2021
Reply from Raymour & Flanigan - Boston Road Outlet
Hello Janette! We want to thank you for your great review! We hope to see you again soon! -CE
Easy with friendly people willing to…
Easy with friendly people willing to assist without being pushy at all.
May 15, 2021
Reply from Raymour & Flanigan - Boston Road Outlet
Hi Linda! Thanks so much for reviewing your experience shopping at Raymour & Flanigan! We hope you're enjoying your new furniture!
I am still waiting for the 2nd piece of…
I am still waiting for the 2nd piece of my L-shaped desk that was ordered back in November 2020. Half of my desk was delivered.
April 9, 2021
Reply from Raymour & Flanigan - Boston Road Outlet
Hi Brenda. We are very sorry to hear about this issue with your delivery. We would like to get you in touch with our management team to help resolve this issue. Please email us at RFCare@raymourflanigan.com with your order details. Thank you for your patience, we will be in touch as soon as possible.
Good place to buy
Good place to buy, attendance was very professional. Good quality items to choose. I will be back soon. Thanks.
March 18, 2021
Reply from Raymour & Flanigan - Boston Road Outlet
Hi Adelaida! It's great to see your experience was amazing! Thank you for shopping with us! -MR
They lied about when the merchanside…
They lied about when the merchanside will be in stock
March 5, 2021
I found the salesman who assisted me
I found the salesman who assisted me, so very helpful and thorough. He was very professional and knowledgeable. He was excellent!
Annmarie Carson
December 15, 2020
Reply from Raymour & Flanigan - Boston Road Outlet
Hello Ann! Thanks for leaving us a 5-star review! We are looking forward to seeing you again soon! -MR
Reply from Raymour & Flanigan - Boston Road Outlet
Hello Bruce! Thanks so much for the kind words! We hope to see you again soon! -MR
Great experience finding and purchasing…
Great experience finding and purchasing our new living rooming furniture.
November 27, 2020
Reply from Raymour & Flanigan - Boston Road Outlet
Hi Mildred! Thanks so much for your incredible review! We hope you enjoy your new furniture! -MR
Sales was excellent answered all our…
Sales was excellent answered all our questions and offered some advice which we took on as well
November 25, 2020
Reply from Raymour & Flanigan - Boston Road Outlet
Hi Michael! Many thanks for reviewing your experience at Raymour & Flanigan! We are looking forward to seeing you again soon! -MR
Great customer service cool sales rep…
Great customer service cool sales rep friendly and knowledgeable
July 5, 2020
Unprompted review
Reply from Raymour & Flanigan - Boston Road Outlet
Hello Zennada! Thanks so much for your 5-star review! We hope you enjoy your new furniture! -MR
Reply from Raymour & Flanigan - Boston Road Outlet
Hi Robert! It's great to see your experience was awesome! We hope you enjoy your new furniture! -MR
Very polite and patient to be sure…
Very polite and patient to be sure furniture was placed where I wanted it,
February 27, 2020
Unprompted review
Reply from Raymour & Flanigan - Boston Road Outlet
Hi Katherine! It's great to hear you had a great experience furniture shopping at Raymour & Flanigan! Thank you for shopping with us! -MR
Really enjoy my furniture
Really enjoy my furniture. It fits perfectly and the family is pleased.
February 19, 2020
Unprompted review
Reply from Raymour & Flanigan - Boston Road Outlet
Hello there! Thanks so much for your pleasant review! We hope you enjoy your new furniture! -MR
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