Was greeted by the Manager Zach. Was so nice & welcoming. Helped with what we were looking for, knowledgeable & didn't pressure. Meghan then helped get our orders all processed, she was great! All in... See more
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No refund offered for unopened pillow. No where was it stated that it was a final sale with no returns!! No paperwork to review when items picked up in warehouse. Manufacturer offers 100 day trial p... See more
Company replied
I very much appreciate that Ryan so helpful to showing me around the recliner chairs and he is very nicest man also so helpful and understanding for my reasons to test and sit all recliner chairs th... See more
Company replied
We stopped at the store on Union to look for a power recliner. We didnt see one in our price range and so the associate there mentioned the Raymour and Flanigan outlet. We went there and purchased on... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1650 Walden Avenue, 14225, Cheektowaga, NY, United States
- 7168933413
4.3
Excellent
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kristin From Walden and Paula from…
Kristin From Walden and Paula from Union locations were EXCELLENT!! Super patient, professional and helpful.
June 20, 2026
Wonderful Experience
Was greeted by the Manager Zach. Was so nice & welcoming. Helped with what we were looking for, knowledgeable & didn't pressure. Meghan then helped get our orders all processed, she was great! All in all a great experience & can't wait for our delivery!
June 10, 2026
The gentleman at the service counter…
The gentleman at the service counter was pleasant and so was the young lady that helped me with my purchase
June 6, 2026
Sales associate was very helpful
June 6, 2026
I placed an order and have all email…
I placed an order and have all email confirmations and you guys said you have no order in your system for me so now I have to deal with my credit card company and fight this charge since clearly I won’t be getting the dresser I ordered.
April 16, 2026
Sales person was excellent..huge…
Sales person was excellent..huge selection..no.pressure..great experience all around.
April 7, 2026
I liked that that nice lady met me at…
I liked that that nice lady met me at the door, I told her what I was looking for and she took me to it. She answered all my questions. She was polite and friendly. It would be a pleasure to deal with her again
March 10, 2026
Disappointed buyer
Hello, I don't write reviews often, but this experience really upset me. My sister purchased a rug for me on 12/24/25. The associate (Alex) stated the rug with be delivered within 2 weeks. Time passed and I have not heard anything. I called and spoke with Alex on 01/12/26 and Alex explained that he will reach out to see what is going on and assured me he will call me back right away. I waited until 01/15/26 and did not hear anything. I called again and spoke to a women. She explained thay Alex is handling the order and took my information and stated Alex would call back that day to see what is going on. I understand things happen with shipping delays, etc., but I am very upset that he did not have the common courtesy to let me know what is going on. On 01/17/26, my stepfather went to R&F and Alex then said that he didn't hear anything and will reach out and get back to us on Monday (01/19). Today is 01/22. We still have not heard anything. I have ordered many times from R&F and I have to say this is very disappointing. It is almsot a month since the rug has ordered and no one has told us anything. I would give 0 stars if I could.
December 24, 2025
Unprompted review
Saleswoman was very nice and helpful.
September 27, 2025
Harrison is a great salesman giving us…
Harrison is a great salesman giving us time and no pressure. Very personable.
September 30, 2025
Great customer service
Sales associate was not pushy and but came around randomly to see if we needed help. Understood our need to come back before we made a decision. Was very pleasant to work with.
August 17, 2025
Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet
Hello Denise,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our sales associate was able to provide you with the right balance of assistance and space during your visit. It's wonderful to know that you felt comfortable and supported throughout your shopping experience. We strive to ensure that our customers feel at ease and valued, and your feedback reassures us that we're on the right track. We look forward to welcoming you back whenever you're ready to make your decision. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Rochelle Thompson has to be one of the…
Rochelle Thompson has to be one of the best salesperson I have ever dealt with. She was so professional and friendly you would have to buy from her. It was. a pleasure meeting her.
August 3, 2025
Unprompted review
Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet
Hello Dennis,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear about your positive experience with Rochelle. It's always our goal to provide professional and friendly service, and we're delighted that Rochelle made such a great impression on you. Your kind words will certainly be shared with her and the rest of our team. We look forward to welcoming you back to Raymour & Flanigan in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
Rochelle Thompson was very pleasant &…
Rochelle Thompson was very pleasant & knowledgeable of items in the store. She was pleasant & accommodating to the needs of the disabled.
July 28, 2025
Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet
Hello,
Thank you for sharing your feedback with us. We're happy to hear that Rochelle gave you a pleasant and knowledgeable experience during your visit. It's great to know that she was helpful to those with disabilities, as we want all our customers to feel comfortable and supported.
We appreciate your 4-star rating and will keep working hard to provide the best service possible. If there's anything else we can do to improve your experience, please let us know.
Best regards,
Raymour & Flanigan Customer Service Team
Great customer service
Great customer service. Alot to choose from in the clearance section of the store.
May 20, 2025
Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet
Hello Belinda,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had a great experience with our customer service and enjoyed exploring the variety in our clearance section. Your satisfaction is our top priority, and it's always rewarding to know when we've met our customers' expectations. We look forward to welcoming you back to Raymour & Flanigan soon!
Best regards,
The Raymour & Flanigan Team
I very much appreciate that Ryan so…
I very much appreciate that Ryan so helpful to showing me around the recliner chairs and he is very nicest man also so helpful and understanding for my reasons to test and sit all recliner chairs then I chooses the right one to support my back. Thank You So Much the manager Ryan and very much appreciated. I love the recliner chair so much and so excited. Thank You Again 😊
Your Sincerely,
Angela Salgado
May 6, 2025
Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet
Dear Angela,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Ryan was able to assist you in finding the perfect recliner chair to support your back. It's great to know that his helpfulness and understanding made your visit enjoyable.
We are delighted that you love your new recliner chair and are excited about your purchase. Your satisfaction is our top priority, and your kind words truly mean a lot to us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
great customer service
Charles Avery was the customer service rep that approached me as I entered the store. When I say he walked me through the whole store until I found the perfect item to complete my dining room. Go check him out he was awesome and the experience seamless. Thanks Charles
April 18, 2025
Unprompted review
Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet
Dear cyncity blo,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Charles Avery provided you with exceptional service and helped you find the perfect item for your dining room. It's always our goal to ensure a seamless and enjoyable shopping experience for our customers, and your feedback truly means a lot to us. We will be sure to pass along your kind words to Charles. We look forward to welcoming you back to Raymour & Flanigan in the future!
Warm regards,
The Raymour & Flanigan Team
No refund offered for unopened pillow
No refund offered for unopened pillow. No where was it stated that it was a final sale with no returns!! No paperwork to review when items picked up in warehouse. Manufacturer offers 100 day trial period!!! Deceptive sales and marketing!!! I would never trust this company for anything.
Update: Manager called for follow up today per my request and offered me a store credit. I do not want to support this deceptive business!! If I can get a credit, I should get a refund if requested. Stated to manager “you could give me a refund. You WON’T give me a refund.” Currently researching other furniture companies and ALL offer a refund!! Filing a BBB complaint next… BUYER BEWARE!
April 7, 2025
Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet
Dear Barbara J Rogers,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced regarding the return policy for the pillow. We understand how important it is for our customers to have clear information about their purchases.
We strive to ensure that our policies are communicated effectively, and we regret that this was not your experience. Your comments are invaluable and will be shared with our team to help improve our communication and service.
If you have any further questions or if there's anything else we can do to assist you, please reach out to our customer care team at rfcare@raymourflanigan.com. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet
Hello Kelly,
Thank you for sharing your experience! We're glad to hear your purchase was efficient and met your expectations.
Your feedback is valuable to us. If you need assistance in the future, feel free to reach out. We look forward to assisting you again!
Best,
The Raymour & Flanigan Team
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