Raymour & Flanigan - Buffalo Walden Avenue Outlet Reviews 

88
TrustScore 4.5 out of 5

4.4

1650 Walden Avenue, 14225 Cheektowaga, NY, US


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Rated 5 out of 5 stars

Adam was terrific. Was there when we had questions but gave us time to walk around to look at items without being on our heels. He knew his products and was so friendly. When it came to purchasing our... See more

Rated 5 out of 5 stars

Although he is new, Antone is the friendliest furniture sales person I’ve ever worked with! He is always smiling, friendly and polite! How refreshing to have such enthusiasm! I rolls highly recommend!... See more

Rated 5 out of 5 stars

Was greeted by the Manager Zach. Was so nice & welcoming. Helped with what we were looking for, knowledgeable & didn't pressure. Meghan then helped get our orders all processed, she was great! All in... See more

Rated 1 out of 5 stars

No refund offered for unopened pillow. No where was it stated that it was a final sale with no returns!! No paperwork to review when items picked up in warehouse. Manufacturer offers 100 day trial p... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 1650 Walden Avenue, 14225, Cheektowaga, NY, United States

  • 7168933413

4.4

Excellent

TrustScore 4.5 out of 5

88 reviews

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4.4

All reviews

(88)

4,377 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Service

Very good service

September 3, 2023
Raymour & Flanigan - Buffalo Walden Avenue Outlet logo

Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet

Thank you so much, Valerie, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars
Raymour & Flanigan - Buffalo Walden Avenue Outlet logo

Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet

Thank you for your review, Deborah. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Prices were great and the salesman…

Prices were great and the salesman Benny was wonderful

August 27, 2023
Raymour & Flanigan - Buffalo Walden Avenue Outlet logo

Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet

Hello Debbie Harris! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

Rated 5 out of 5 stars

Hassle Free ShoppingWe were in the market for a new dresser…

We were in the market for a new dresser and night stand for a third bedroom that we rarely use. We are in the process of redoing all 3 of our bedrooms. We didn’t want to invest a ton of money. We were greeted at the front door by a very pleasant man named Jason. We explained what we wanted and he directed us to the appropriate areas. After a few minutes of browsing he can over and answered any questions that we had. We bought a few items and were extremely pleased with our experience. We have already told several friends about our experience and what a nice guy the salesperson was. We definitely will make this our first stop when we do our next room.

August 16, 2023
Raymour & Flanigan - Buffalo Walden Avenue Outlet logo

Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet

Hello John Recktenwald! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

Rated 5 out of 5 stars

Excellent customer service

The salesman Akeem Long allowed me to look around without the pressure of purchasing and when I found the furniture I liked he went over all the options and helped me based on my concerns and needs. Excellent customer service and will be back.

August 2, 2023
Raymour & Flanigan - Buffalo Walden Avenue Outlet logo

Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet

Hi Sheila, We are so happy to hear that you had a smooth and pleasant shopping experience with the assistance of our sales associate. We hope you’re enjoying your new furniture! Thank you!

Rated 5 out of 5 stars

They sent me from R&F to the outlet Store

They sent me from R&F to the outlet store for more options, and that’s where we found what we wanted. They even mentioned other competitors because what we were looking for wasn’t readily available. I appreciate that honesty.

July 30, 2023
Raymour & Flanigan - Buffalo Walden Avenue Outlet logo

Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet

Thank you, Greg, for your review. It's great to hear that you had a great experience in our showroom!! We hope to see you again soon, thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Always so helpful …

Always so helpful with any weird situation I have. Helped over phone so I did not have to come in and let me pick up same day!

July 18, 2023
Raymour & Flanigan - Buffalo Walden Avenue Outlet logo

Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet

Thank you Val for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture!

Rated 5 out of 5 stars

It was a pleasure to do business with…

It was a pleasure to do business with Kristen. Very knowledgeable, courteous.

June 25, 2023
Raymour & Flanigan - Buffalo Walden Avenue Outlet logo

Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet

Thank you so much for your kind review, Charmaine! It's great to hear that your sales person, Kristen, did an exceptional job!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Amanda was a great saleswoman!

Amanda was a great saleswoman!! Never pushed us to make a decision!! I will definitely be back

June 13, 2023
Raymour & Flanigan - Buffalo Walden Avenue Outlet logo

Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet

Thank you Collen for your review. It's great to hear that your sales person did an exceptional job!! We look forward to seeing you again! -Jeff V.

Rated 5 out of 5 stars

We a very pleased

The assistance my wife and I received during our visit was exemplary. All questions were addressed and answered to our complete satisfaction. Akeem’s “can do” approach in getting our purchase completed made our experience valuable and enjoyable.

May 28, 2023
Rated 1 out of 5 stars

I didn't get what I order

I didn't get what I order. The customer service sucked in the store. And there was missed communication between the store employees and the computer system.

March 18, 2023
Raymour & Flanigan - Buffalo Walden Avenue Outlet logo

Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet

Hello Shalanda. We are very sorry to hear about this miscommunication you have experienced and any inconvenience this may have caused. We would be happy to assist you if you send your order details to RFCare@raymourflanigan.com. Thanks. -Jeff V.

Rated 5 out of 5 stars

Good Options

Alexander Douglas was very informative and helpful. Got us right what we wanted and a quick delivery date. There were many options to choose from at a reasonable price.

February 27, 2023
Rated 5 out of 5 stars

I just love raymour and Flanagan

I just love raymour and Flanagan. My whole house is Raymour . But I bought this for my mom

January 3, 2023
Raymour & Flanigan - Buffalo Walden Avenue Outlet logo

Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet

Thank you Pamela Battaglia for your review. We love hearing that you had a great experience with us!! Enjoy your new furniture! -Jeff V.

Rated 5 out of 5 stars

Couch Shopping

Shopping for a couch was easy going into Raymour & Flanigan's. We were greeted as soon as we entered and told where to find everything. The salesman gave us time and space to roam the store but he checked on us in between sitting on different couches. The prices were great and it was just a matter of deciding which one to buy.

November 10, 2022
Raymour & Flanigan - Buffalo Walden Avenue Outlet logo

Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet

Thank you for taking the time to leave a review, Barbara! We're happy to hear that your sales associate was friendly and gave you space to shop comfortably!! Enjoy your new furniture. -Jeff V.

Rated 4 out of 5 stars

Sales person was listened to me about…

Sales person was listened to me about what items I was looking for and showed me those items. He was informative and patient which was important to me.

November 4, 2022
Raymour & Flanigan - Buffalo Walden Avenue Outlet logo

Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet

Thank you for your review Vernetia King We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars
Raymour & Flanigan - Buffalo Walden Avenue Outlet logo

Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet

Thank you for taking the time to leave a review, Sharann! We're happy to hear that your sales associate was helpful and friendly!! Enjoy your new furniture. -Jeff V.

Rated 5 out of 5 stars

We knew what we wanted

We knew what we wanted. The sales person Scott showed us where the items were that we wanted. When we were ready to purchase Scott explained everything to us. Including financing & the warranty.

October 7, 2022
Raymour & Flanigan - Buffalo Walden Avenue Outlet logo

Reply from Raymour & Flanigan - Buffalo Walden Avenue Outlet

Thank you for your review Diane Doody We are happy to hear that your sales person was knowledgeable and helpful!! Enjoy your new furniture. -Jeff V.

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