Q was awesome to work with.. he looked into some options for us about changing a section although we ended up going with a couch and love seat. He helped us get a delivery date for downstate that wor... See more
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See what reviewers are saying
Ms. Marcy first greeted us sincerely and was so genuinely happy that we came in. She did not hover, follow, or have any type of “helicopter-parent” behavior. She stated if we needed anything, just let... See more
Company replied
I placed an order for a new mattress and Torrence M. went above and beyond to help me get a great deal and within a delivery timeframe that worked for me. I worked with him via online chat, then he p... See more
Sales people are pushy and try to get you spend more money than you need to. Better off going to Bobs Discount Furniture where it’s less aggressive and isn’t trying to get you to buy something the mom... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
700 Center Blvd South, 19702, Newark, DE, United States
- 3023564800
4.8
Excellent
104 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Reply from Raymour & Flanigan - Christiana Outlet
Hello Sue,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you found our team to be knowledgeable and friendly. Providing excellent service is something we strive for, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan soon!
Best,
The Raymour & Flanigan Team
Helpful but not pushy
May 17, 2025
Reply from Raymour & Flanigan - Christiana Outlet
Hello Cheryl,
Thank you for your feedback! We're happy to know our team was helpful and not pushy. At Raymour & Flanigan, we want to make your shopping experience comfortable, and your kind words show we're doing well.
If you need more help or have more feedback, please reach out.
Best,
The Raymour & Flanigan Team
Salesman was great
Salesman was great. We were not pressured. When we decided to buy, he was right there.
May 4, 2025
Reply from Raymour & Flanigan - Christiana Outlet
Hello Ellen,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive experience with our salesman and that you felt comfortable during your visit. It's wonderful to know that you appreciated the no-pressure approach and that our team was there to assist you when you made your decision.
We hope you enjoy your new furniture, and we look forward to welcoming you back to Raymour & Flanigan in the future. If you have any questions or need further assistance, please don't hesitate to reach out.
Best,
The Raymour & Flanigan Team
Sheldon Shortt made this purchase a…
Sheldon Shortt made this purchase a pleasure, I bought this box spring and mattress just because he was such a pleasant pleasure to talk to. I had come in with my daughter just to look at furniture for her and ended up purchasing my stuff. We absolutely loved Sheldon….he is an awesome consultant!!!!! I would recommend him to any of my friends when they’re ready to buy furniture. We both ended up purchasing our orders from him. You truly have a gift in that man!!!!! Thank you!!!!!!
April 27, 2025
Reply from Raymour & Flanigan - Christiana Outlet
Dear Victoria,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Sheldon made your visit to Raymour & Flanigan such a pleasure. It's fantastic to know that his exceptional service led to your purchase, and we couldn't be happier that you and your daughter found exactly what you were looking for.
Sheldon truly is a valued member of our team, and your kind words will certainly be shared with him. We are grateful for your recommendation and are delighted to have earned your trust and satisfaction.
If there is anything else we can assist you with in the future, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Customer service was excellent!
April 3, 2025
Reply from Raymour & Flanigan - Christiana Outlet
Hello Tymire Norton,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had an excellent customer service experience at Raymour & Flanigan Furniture and Mattress Outlet. Our team is dedicated to providing the best service possible, and it's always rewarding to know when we've succeeded.
If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Best customer service experience I have…
Best customer service experience I have had in years. They go out of their way to please. They are very competent. Ron
March 25, 2025
Reply from Raymour & Flanigan - Christiana Outlet
Hello Ron,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had the best customer service experience in years at Raymour & Flanigan. Our team strives to go above and beyond to ensure our customers are satisfied, and it's rewarding to know we succeeded in making your experience a positive one. Your kind words and perfect rating mean a lot to us. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
I know exactly what I wanted and I was…
I know exactly what I wanted and I was able to get in and out in just a few minutes. I appreciate that.
No one tried to sell me something I did not want or need.
March 14, 2025
Reply from Raymour & Flanigan - Christiana Outlet
Hello Ed,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found exactly what you were looking for and that your visit was quick and efficient. Our team strives to provide a hassle-free shopping experience, and it's great to know that you appreciated our approach. If you ever need anything else or have any questions, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Horrible Customer Service
Our furniture itself has been wonderful, but we will likely not shop here again due to horrible customer service. Over the past two months, we experienced one unfortunate event after another that could have easily been avoided.
We had platinum protection on a couch purchased in 2020. On 2/4, the service provider that examined the couch stated that the cushion cases will need to be replaced to fix the runs in the cushions. He said he could not have me sign anything/send me a follow-up because the system was down. (Note: The couch is still usable with regular wear and tear, but I figured I would attempt to get it repaired since we paid for premium protection.) I received a VM on 2/10 that my reselect was approved and must be done within 15 days. I called back for more additional information. The gentlemen said I had a $700 credit because they couldn't repair the couch. He did not explain the process when I asked or clarify what "reselect" means. He just said the money expires 2/20 (different date than the previously mentioned 15 days) and that we need to come on Saturday when there are two managers.
On Saturday 2/22, we worked with Sam and Gene. *After* we paid the difference for the table we found, they said we have to exchange the defective items (couch and ottoman) to receive the credit. While that absolutely makes sense and is fair, it was not explained to us until after I paid the difference between the couch and table. At that point, we were expected to return our couch (unbeknownst to us), so we would no longer have a couch. After being caught off guard and waiting in a long line, we ended up paying the $700+ to cover the table so we could just go home. We had already made the trip down there on a Saturday as instructed, but would not have driven down or purchased the table if the exchange process was explained to us. I do want to note that Gene and Sam were helpful in the store, but I am surprised neither mentioned the exchange prior to payment. They were also disappointed the process wasn't explained to me on the phone.
The table came in surprisingly quickly -within a week (customer pickup). When we assembled it, a piece of the side was broken so we were unable to open the table to use the leaves. I called to exchange the piece and was told that I will need to bring it back in or pay for the replacement to be delivered (recorded on VM). When I finally got a hold of someone at the outlet (using the number I was told to call back on), they told me my ticket was at the regular Christiana store and transferred me. When speaking to the rep at the regular store, she told me that I had the wrong store and tried to transfer me back. She ended up scheduling the exchange and confirmed that I will not need to pay for delivery to disassemble/reassemble the table since it arrived broken. She was the only respectful and understanding customer service rep I spoke with during this process.
A weeks later (3/11), I received a call to schedule delivery for Friday 3/14. The woman on the phone was short and rude. She did not ask my name even when I asked if she needed to verify my information and delivery address. She said she could identify my information using my phone number. On 3/14, I received a call that the delivery truck was at our old address. We moved 3 years ago, and the service provider that came to examine the original sofa did come to the right address so Raymour & Flannigan does have access to our current address. The woman on the phone sounded annoyed and said she was confused that we didn't provide an updated address. I shared that I attempted to confirm the address but was hurried off the phone. When the delivery truck came to our house, the two workers were kind and did a great job at quickly removing the old table top and putting on the new one.
The disconnect seems to be with the customer service department- communicating within the department and with customers. This all could have been avoided if the platinum protection policy was explained from the get-go. We would have been fine keeping the couch as is and not purchasing the table; it also would have saved us over $1000 we hadn't planned on spending.
March 14, 2025
Unprompted review
Reply from Raymour & Flanigan - Christiana Outlet
Dear Hannah,
Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the series of unfortunate events you experienced during your recent interactions with our customer service team. Your experience does not reflect the high standards of service we strive to provide.
We are pleased to hear that you are satisfied with the quality of our furniture, but we are deeply concerned about the communication issues and the inconvenience you faced. It is clear that there were several breakdowns in communication regarding the platinum protection policy and the exchange process, which should have been clearly explained from the beginning.
We are also sorry to hear about the issues with the delivery and the initial condition of the table. It is our priority to ensure that our customers receive their products in perfect condition and that any necessary exchanges are handled smoothly and efficiently.
Your feedback is invaluable to us, and we will be addressing these concerns with our team to prevent similar situations in the future. Please reach out to us at rfcare@raymourflanigan.com so we can better assist you.
We appreciate your patience and understanding throughout this process and are committed to making improvements.
Thank you again for bringing these matters to our attention.
Sincerely,
The Raymour & Flanigan Team
Beautiful quality furniture
Beautiful quality furniture.
Professional Knowledgeable staff.
March 12, 2025
Reply from Raymour & Flanigan - Christiana Outlet
Dear Margaret,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you are pleased with the quality of our furniture and that our staff made a positive impression with their professionalism and knowledge. Your satisfaction is our top priority, and your kind words truly mean a lot to us.
We look forward to serving you again in the future and helping you find more beautiful pieces for your home. If you have any questions or need further assistance, please don't hesitate to reach out!
Warm regards,
The Raymour & Flanigan Team
Had a loveseat delivered that I ordered…
Had a loveseat delivered that I ordered online sight unseen!! It turned out too large for room !!! Went to the outlet store on 700 Center Blvd Newark, De and spoke to the manager Camilo Abela!! He was so helpful with this problem!!! Purchased another loveseat that was available to sit on and he made arrangement’s when new one delivered they would take other back!!! Can’t say enough about his customer service!!! Anyone who needs furniture please go see him!!! Thank u again!!!!
February 27, 2025
Unprompted review
Reply from Raymour & Flanigan - Christiana Outlet
Hello Sally,
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Camilo was able to assist you with finding the perfect loveseat for your space. Our team always strives to provide exceptional customer service, and it's great to know that Camilo exceeded your expectations.
We appreciate your recommendation and are delighted that you're happy with your purchase. If you need any further assistance or have any questions, please don't hesitate to reach out.
Best regards,
Raymour & Flanigan
Great experience.
The salesperson (Torrence) was incredible. Very knowledge, helpful, not pushy at all. He was attentive and gracious. I really had a great experience.
January 20, 2025
Reply from Raymour & Flanigan - Christiana Outlet
Hello KTH,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Torrence provided you with such exceptional service. It's wonderful to know that his knowledge, helpfulness, and graciousness made your visit enjoyable. We strive to create a welcoming and pressure-free environment for our customers, and your feedback reassures us that we're on the right track.
If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Outlet in the future!
Best regards,
The Raymour & Flanigan Team
good quality merchandise
December 27, 2024
Terrance Brown and Renils Meco went…
Terrance Brown and Renils Meco went above and beyond to help me get furniture delivered to a nursing home for my brother. He was scheduled to be released from the hospital and needed to go into assisted living. Many thanks.
Beverly Domino
December 14, 2024
Reply from Raymour & Flanigan - Christiana Outlet
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Terrance Brown and Renils Meco were able to assist you in getting the furniture delivered to the nursing home for your brother. We understand how important it is to ensure a smooth transition into assisted living, and we are glad we could be a part of that process. Your kind words mean a lot to us, and we will be sure to pass along your gratitude to Terrance and Renils. If there is anything else we can do for you or your brother, please don't hesitate to reach out.
Warm regards,
Ashley
Received a call on Monday that my…
Received a call on Monday that my recently purchased recliner would be available for pick up on Wednesday from 12 to 6. I showed up Wednesday at noon to pick up the recliner to be told it's not here yet. I was frustrated and angry. Why would you call me to tell me that I could pick it up Wednesday. The lady behind the counter showed zero remorse or empathy. When I said I drove from middletown to get this she said she drove from middletown too. Guess what I drove as a customer you drove because it's your place of employment. She kept saying she didn't know why he called to tell me that. Well I sure don't know why he did but he did. A salesman name mike desecrated the situation by taking my number and assuring me he would call when it arrives. How about you already wasted my time why don't you deliver it now for free . That would be good customer service
November 27, 2024
Unprompted review
Reply from Raymour & Flanigan - Christiana Outlet
Dear Michael,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered when attempting to pick up your recliner. We understand how disappointing it must have been to arrive and find that your item was not available as promised.
We also regret that our staff did not provide the level of empathy and service that you rightfully expected. Your feedback is invaluable, and we will be addressing this internally to ensure better communication and customer service in the future.
We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Please reach out to us at rfcare@raymourflanigan.com with your contact information associated with your sale so our team can review and assist!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
Excellent customer service
November 26, 2024
Reply from Raymour & Flanigan - Christiana Outlet
Dear Valued Customer,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had an excellent experience with our customer service team. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
What quality, knowledgeable service looks like; Ms.Marcy.
Ms. Marcy first greeted us sincerely and was so genuinely happy that we came in. She did not hover, follow, or have any type of “helicopter-parent” behavior. She stated if we needed anything, just let her know and again welcomed us into the store. She wasn’t sitting in her chair, staring at her phone, or any of the above mentioned behaviors that were exhibited in the non-outlet store. We saw something, inquired about it, and Marcy was there to provide detailed information and support from beginning to end. No one else did that but her. Amazing. Thank you Ms. Marcy.
November 17, 2024
Reply from Raymour & Flanigan - Christiana Outlet
Dear Dr. Diane,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Ms. Marcy provided you with such exceptional service. It's great to know that her genuine and attentive approach made your visit enjoyable and stress-free. We will certainly pass along your kind words to her. Your feedback is truly appreciated, and we look forward to welcoming you back to our store in the future.
Best regards,
Ashley F.
Raymour & Flanigan Furniture and Mattress Outlet
Reply from Raymour & Flanigan - Christiana Outlet
Dear Maria,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our salesperson. Our team strives to provide excellent service, and it's always rewarding to know when we've succeeded. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
Hello
Hello,
I just wanted to say that your sale person Carmelo was very professional. Also explained to us how the credit card offer works. You need more employees like Carmelo, he went above and beyond. Thanks again for the service we had at Ramour & Flanigan.
Johnny and Rosa Ramos
October 27, 2024
Our salesman was wonderful
Our salesman was wonderful. Greeted us at the door and we advised on what we were looking for. He left us to roam the store and preview the inventory.. He did not stalk us at all.. what a relief that was! When we were ready we called him over and he took very good care of us.. "Q" was the best! Professional and not obnoxious. We appreciated his letting us decide on our own with no pressure at all.
October 14, 2024
Reply from Raymour & Flanigan - Christiana Outlet
Dear BWSW,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that "Q" provided you with such excellent service and allowed you to browse at your own pace. It's great to know that you felt comfortable and unpressured during your visit. We strive to create a welcoming and professional environment for all our customers, and your feedback confirms that we're on the right track. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
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