Raymour & Flanigan - Christiana Outlet Reviews 

105
TrustScore 5 out of 5

4.8

700 Center Blvd South, 19702 Newark, DE, US


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Rated 5 out of 5 stars

Q was awesome to work with.. he looked into some options for us about changing a section although we ended up going with a couch and love seat. He helped us get a delivery date for downstate that wor... See more

Company replied

Rated 5 out of 5 stars

Ms. Marcy first greeted us sincerely and was so genuinely happy that we came in. She did not hover, follow, or have any type of “helicopter-parent” behavior. She stated if we needed anything, just let... See more

Company replied

Rated 1 out of 5 stars

Sales people are pushy and try to get you spend more money than you need to. Better off going to Bobs Discount Furniture where it’s less aggressive and isn’t trying to get you to buy something the mom... See more

Rated 5 out of 5 stars

Had a loveseat delivered that I ordered online sight unseen!! It turned out too large for room !!! Went to the outlet store on 700 Center Blvd Newark, De and spoke to the manager Camilo Abela!! He was... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 700 Center Blvd South, 19702, Newark, DE, United States

  • 3023564800

4.8

Excellent

TrustScore 5 out of 5

105 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(105)

4,233 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great store

It was my first time to the store but won’t be my last. The store itself is really nice and my salesman, Torrence, was great.

November 2, 2023
Rated 5 out of 5 stars
Raymour & Flanigan - Christiana Outlet logo

Reply from Raymour & Flanigan - Christiana Outlet

Hello Laurie M! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

Rated 5 out of 5 stars
Raymour & Flanigan - Christiana Outlet logo

Reply from Raymour & Flanigan - Christiana Outlet

Hello Evelyn Barnes! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!

Rated 1 out of 5 stars

This particular purchase was a re…

This particular purchase was a re select from a defective piece of furniture… everything went well until,,,,,, I actually had to purchase. I visit the Raymour in the fashion center every one was helpful . I recur call also from the manager there (Katie) excellent. They advised checking out the outlet right next to them … I visited the store on Monday night and found a re select . The lady at the front said she had to get her manager for approval. When she walked over to him o could already see he was acting like it was a big deal that he needed to help. He said go to the desk and I will be over . He came over rude , arrogant, and acting like it was a bother ……. When he walked over he acutely laughed in out face!!!!! Very unpaid I will NEVER get anything from that store again and will let everyone I know to shop elsewhere. Get someone on there who wants to go their job!!!!!

October 17, 2023
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Reply from Raymour & Flanigan - Christiana Outlet

Hello customer. We apologize for the negative experience you had in one of our showrooms. We'd like to get more details from you to ensure this doesn't happen again. Could you please email us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as your name and phone number. We will follow up shortly. Thank you!

Rated 5 out of 5 stars

The salesman was terrific

The salesman was terrific, he listened and considered my thoughts and was very helpful

October 10, 2023
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Reply from Raymour & Flanigan - Christiana Outlet

Hello Betty Fondren! Thank you for your kind words, we are pleased to know that our sales associate did such a great job! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Torrence was very informative and…

Torrence was very informative and helpful through thr whole time we were looking at sectionals. He had a great personality and his knowledge was outstanding. He is definitely the gentlemen to see if you are looking for new furniture.

October 2, 2023
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Reply from Raymour & Flanigan - Christiana Outlet

Hello Jessica, Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!

Rated 5 out of 5 stars

Susan is probably the best furniture…

Susan is probably the best furniture sales person I have ever met!!!!!
Very helpful and only suggested when I asked...
But.... I asked a lot!!!
I am not used to buying furniture myself...usually had another to help me through!!!!
I did not need another...Susan was fantastic!!!!

September 9, 2023
Rated 5 out of 5 stars

Great sales help

September 10, 2023
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Reply from Raymour & Flanigan - Christiana Outlet

Thank you for your review, Ronald. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

The Representative was very patient…

The Representative was very patient with my husband an I as we made decisions on the furniture. We asked for ideas and he was very good in giving ideas while leaving the decision to us for our preference

August 31, 2023
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Reply from Raymour & Flanigan - Christiana Outlet

Thank you for your review, Doriel. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 1 out of 5 stars

Annoying Salesmen

I chose to purchase my furniture online because the salespeople at my local Outlet are awful. They try to 'mansplain' things to me, continuously ask me "if I need help", and stare at me the entire time I try to shop and talk with my spouse. I made my purchase online and, yet, a salesperson STILL called me and attempted to convince me that "for future reference, it's always better to speak directly with a salesperson rather than use the website." I had to stop him right there because a disconnect between the online service and store service is not my problem. I did not appreciate him trying to tell me how I need to shop, especially when its not my fault. He then proceeded to give me unnecessary information about when deliveries are made, even though I tried stop him from going any further. He just continued to talk over me. I do not want any commission to go to these salespeople. It's also very disappointing that the website said I could have my furniture on a particular day, but then the store says that's not accurate.

August 9, 2023
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Reply from Raymour & Flanigan - Christiana Outlet

Hello Blaise, We are very sorry to hear about the issues with your recent order. We would like to get you in touch with our management team to help get this resolved! Please email us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as the name and phone number associated with your order. We will follow up shortly. Thank you!

Rated 1 out of 5 stars

I placed an order on July 3 and was…

I placed an order on July 3 and was suppose to get a call about when it could be picked up. I received a call and scheduled a pickup date of August 5…. Today is august 5 and I just got off the phone with a rep that said my order pickup was never scheduled because the store no longer offers pickup. So I have waited over a entire month for an order that was never scheduled for pick up. How is that ok? No communication at all. Poor customer service!!!

July 3, 2023
Rated 4 out of 5 stars

Shopping again

Sales rep was nice and informative. Availability of item and delivery time awesome.

August 2, 2023
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Reply from Raymour & Flanigan - Christiana Outlet

Hi Neshat, Thank you for leaving this 5-star rating! We hope you’re enjoying your new furniture!

Rated 5 out of 5 stars

We were able to find the furniture we…

We were able to find the furniture we were looking for

July 23, 2023
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Reply from Raymour & Flanigan - Christiana Outlet

Thank you so much, Edward, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Craig is always so helpful

Craig is always so helpful! He is the rep we look for when we go to the store!

June 25, 2023
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Reply from Raymour & Flanigan - Christiana Outlet

Thank you so much for your kind review, Holly! It's great to hear that your sales person, Craig, did an exceptional job!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Susan helped us and she was beyond…

Susan helped us and she was beyond amazing! So helpful and pleasant with her Southern hospitality. She was never pushy, but was always nearby for any questions. The store was very inviting and so much to choose from. Phenomenal prices too! We will be coming back for all of our furniture needs.

March 12, 2023
Rated 5 out of 5 stars

Our Sales Associate was wonderful

Our Sales Associate was wonderful, caring, explained everything we asked about, and knew all the details or knew where she could find the answers. She's a true asset to your company and we thank her and you very much for choosing her to represent your brand. Thank you!!!

March 2, 2023

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