Amanda Vitali was an excellent consultant. My intention was only to window shop but after sitting and discussing my needs with her I ended committing to a sale. She was very informative and easy to... See more
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Scott was helpful without being overbearing. He had a clear understanding of our needs and quickly found pieces that we were interested in. He was knowledgeable about the pieces shown to us and explai... See more
Company replied
This was a totally awesome experience. Cydney was professional, knowledgeable, helpful, and very patient. Her people skills both on the phone and in person are extraordinary which I find rare in the... See more
Poor customer service. Bought Platinum protection plan. Called store with issue and they told me to call service department. Automated system No one picks up phone. Called store and got asst.mgr who g... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
2750 Fashion Center Blvd, 19702, Newark, DE, United States
- 3023180530
4.7
Excellent
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Easy Online Shopping Experience
It was easy to make my purchase online. The checkout was easy and I instantly received my pickup time.
October 3, 2024
Reply from Raymour & Flanigan - Christiana
Dear A. Moore,
Thank you so much for your wonderful review! We're thrilled to hear that you found our online purchase process easy and efficient. It's great to know that the checkout was smooth and that you received your pickup time promptly. We appreciate your feedback and look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Amanda Vitali Was Amazing
I had just moved to Delaware and was greeting by your sales associate Amanda Vitali who was patient with me, as she took me around to show me different mattresses to fit my needs, and my budget. She was very thorough, and she gave me every detail. Amanda made me feel very comfortable, and I did not feel rushed at all. She surely knows her stuff! I would definitely refer somebody to see Amanda, and of course I would deal with her again. More people should be pleasant like her!
October 1, 2024
Reply from Raymour & Flanigan - Christiana
Thank you so much for your review, Steve! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Poor customer service
Poor customer service. Bought Platinum protection plan. Called store with issue and they told me to call service department. Automated system No one picks up phone. Called store and got asst.mgr who gave some misinformation and he would have customer care contact me Still waiting for call. He said he email store manager with all information. Still waiting for call.
September 26, 2024
Unprompted review
Great and knowledgeable service
I worked with Amanda and her manager Sam on the purchase of some new chairs. Amanda was great and after asking what I was looking for she pointed me in the right direction. The purchases were very easy and terms (special order) clearly stated by Sam and Amanda. They also offered great advice regarding one of the colors I choose. I look forward to more purchase at this store
September 23, 2024
Reply from Raymour & Flanigan - Christiana
Hello Yvonne Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
My experience was awesome
My experience was awesome, thanks to Thomas Shaw. His knowledge, patience and overall demeanor made what should have been an overwhelming process, easy, and pleasant. He greets you with a smile, he walks you through the inventory and the added bonus, walking me out, to my car.
September 21, 2024
Reply from Raymour & Flanigan - Christiana
Thank you so much for your review, Kim! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
The selection was wonderful
The selection was wonderful, and the two sales representatives that we worked with were good listeners, knowledgeable, and helpful.
September 18, 2024
Reply from Raymour & Flanigan - Christiana
Hello Tom Morelli We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Reply from Raymour & Flanigan - Christiana
Dear Byron,
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you had a great experience with our sales team. Your kind words are greatly appreciated and will be shared with the entire team. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Christiana
Dear Don,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Marcus provided you with wonderful service. We strive to offer the best customer experience, and it's always rewarding to hear when we've succeeded. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Christiana
Dear Robert,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent customer service experience at Raymour & Flanigan. Our team works hard to ensure that every customer feels valued and well taken care of, and it’s always rewarding to hear when we’ve succeeded. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Great Experience
Service warm and helpful. No pressure, friendly and kind. My appreciation to Amanda and Torrance, great teamwork in satisfying a customer!
September 1, 2024
Reply from Raymour & Flanigan - Christiana
Dear MaryAnn,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our team. Amanda and Torrance will be delighted to know that their efforts made a difference in your visit. Your kind words and appreciation mean a lot to us. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Fancy was an excellent salesperson
Fancy was an excellent salesperson. He listened to what we wanted. He helped me find the perfect couch. He is an asset to your company. I would ask for him if I returned.
August 30, 2024
Reply from Raymour & Flanigan - Christiana
Dear Paula,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Fancy provided you with exceptional service and helped you find the perfect couch. Your kind words about his dedication and assistance mean a lot to us. We are proud to have him as part of our team and will be sure to pass along your compliments. We look forward to welcoming you back in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Saleswoman was knowledgeable.
Saleswoman was knowledgeable, sympathetic, and very helpful.
August 13, 2024
Reply from Raymour & Flanigan - Christiana
Dear Katherin,
Thank you so much for your wonderful review! We're thrilled to hear that our saleswoman provided you with knowledgeable, sympathetic, and helpful service. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
10/10
Juan from the Christiana Delaware location was awesome. He made my girlfriend and I aware of the ongoing promotions, and then allowed us to tour the store without being overly pushy. He was there to answer any questions that we had. Once we purchased the furniture, he made sure that we understood the warranty and delivery procedures, and also mentioned that if we wanted to add anything at any point before delivery, the promotion would still be effective. Great experience at Raymour & Flanigan thanks to Juan!
August 4, 2024
Reply from Raymour & Flanigan - Christiana
Dear Dawson,
Thank you so much for taking the time to share your positive experience at our Christiana Delaware location. We're thrilled to hear that Juan provided you and your girlfriend with exceptional service, making you aware of our promotions and ensuring a comfortable shopping experience without being overly pushy. It's wonderful to know that he was able to answer all your questions and clearly explain the warranty and delivery procedures. We're delighted that you had a great experience at Raymour & Flanigan, and we will be sure to pass along your kind words to Juan. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
I am frustrated and disappointed
I am frustrated and disappointed. I bought a basic twin mattress with basic frame and box spring for my daughter. Two days after we bought it I asked if we could return the box spring and frame because her dog crawled under it and it fell apart. The box spring was noisy and we were disappointed with it. I was told Raymour and Flanigan does not allow returns and the best they could do was have someone come out to repair it or exchange it. I honestly don’t want to buy anything else from this store and now am stuck with the items and out $250. Just know you better be very sure of your purchase because you are stuck with it.
June 15, 2024
Unprompted review
Reply from Raymour & Flanigan - Christiana
Dear Rebecca Lynn,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you encountered with the twin mattress set and the inconvenience it has caused you. Your feedback is important to us, and we understand how frustrating it can be when a purchase does not meet expectations.
We strive to ensure that all our products meet high standards of quality and durability, and it is disappointing to learn that this was not the case for you. We appreciate your honesty and will certainly take your comments into consideration as we work to improve our offerings and services.
If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out to our customer service team. We value your business and hope to have the opportunity to better serve you in the future.
Sincerely,
The Raymour & Flanigan Team
Tom was great
Tom was great! Explained durability and what we should look for! People were very kind and not trying to prey on me - unless i needed help! We bought our living room furniture!
July 27, 2024
Reply from Raymour & Flanigan - Christiana
Hi Dawn,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Tom provided you with helpful information and that you felt comfortable and supported during your visit. It's wonderful to know that you found the perfect living room furniture. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
When we went into the store
When we went into the store, the associates were extremely helpful and answered all of our questions. the associate's name was Q.
July 24, 2024
Reply from Raymour & Flanigan - Christiana
Hi Barb,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Q and the rest of our team were able to assist you and answer all your questions. We strive to provide excellent customer service, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Our sales rep Juan was friendly
Our sales rep Juan was friendly, professional, and knowledgeable.
June 11, 2024
Reply from Raymour & Flanigan - Christiana
Hello Peter; Delaware We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
My experience was awesome
My experience was awesome, the salesman was at the entrance to greet me as I walked into the store. The sales person was very courteous through the whole process. I would recommend Raymour & Fflanigan to everyone wanting to purchase furniture.
June 9, 2024
Reply from Raymour & Flanigan - Christiana
Thank you so much for your review, Ed! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Lisa was very nice I had an excellent…
Lisa was very nice I had an excellent experience. Harry
June 6, 2024
Reply from Raymour & Flanigan - Christiana
Thank you so much for your review, Harry! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
The customer service was the best
June 1, 2024
Reply from Raymour & Flanigan - Christiana
Hello Ngu Ngangmi! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
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