maria salsesperson not engaged not helpful gave me 2 names to call for old furniture removal but had no details Not impressed with customer service Also did not like having to go on line while on pho... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cottman ave location was absolutely amazing. Just love their customer service and help I ended up ordering online but there were two associates that helped me.
Leroy was great, he was kind , answered all my questions and allowed me to walk around and did not hound me and I really appreciate that. Once I made my selection he walked me through the process, exp... See more
The Furniture salesman Shorty was great not pushy very informative able to showcase different options of seating which helped a lot! You think you want one thing until you sit in it. Searched availabi... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
2045 Cottman Ave, 19149, Philadelphia, PA, United States
- 2673412000
4.6
Excellent
75 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
maria salsesperson not engaged not…
maria salsesperson not engaged not helpful gave me 2 names to call for old furniture removal but had no details Not impressed with customer service
Also did not like having to go on line while on phone with maria Salespeople should be able to process payments
May 23, 2026
Cottman ave location was absolutely…
Cottman ave location was absolutely amazing. Just love their customer service and help I ended up ordering online but there were two associates that helped me.
May 23, 2026
Leroy was great
Leroy was great, he was kind , answered all my questions and allowed me to walk around and did not hound me and I really appreciate that. Once I made my selection he walked me through the process, explained the delivery process and explained the charges before obtaining my signature
May 12, 2026
Shorty was Great !!
I called the Cottman Ave. store to check on the availability of a Living room set, and Shorty assisted us he was very helpful & patient ! He also went far and beyond to get us what we wanted .. I highly recommend going to see him when U visit… thank U so much !!
Nicole M.
November 23, 2025
Unprompted review
Maria, at Raymour & Flanigan Cottman Ave Outlet
Maria, at Raymour & Flanigan Cottman Ave Outlet, was extremely helpful and made our shopping experience a breeze. She helped us find the perfect furniture for our home.
September 12, 2025
Great shopping experience
The sales representative Johnny was nice, patient, easy to work with and helpful. The store was nicely organized.
September 8, 2025
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience with our service and sales team. Providing excellent customer service is our top priority, and it's wonderful to know we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hi Michael,
Thank you for sharing your positive experience! We're delighted that Pamela provided excellent service and your delivery went smoothly. Your satisfaction is our priority.
If you have any feedback or need assistance, please reach out.
Best,
Raymour & Flanigan Team
Pam was very helpful and knowledgeable
Pam was very helpful and knowledgeable, as well as very professional and pleasant. She listened to what we wanted and took us right to it. We did purchase the piece. Positive experience.
May 30, 2025
Unprompted review
Reply from Raymour & Flanigan - Cottman Ave Outlet
Dear Robert,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Pam was able to assist you in such a helpful and professional manner. It's wonderful to know that she listened to your needs and guided you to the perfect piece. Your satisfaction is our top priority, and your kind words are truly appreciated. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Polite and professional
May 17, 2025
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello James,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our service polite and professional. Your satisfaction is important to us, and we are always striving to provide the best experience possible for our customers.
If there is anything specific you think we could improve upon to earn that extra star, please feel free to let us know. We value your input and are committed to enhancing our services.
Thank you once again for choosing Raymour & Flanigan. We look forward to serving you again in the future.
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello Lisa,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Donnie and Natalie provided you with an awesome experience at Raymour & Flanigan. Your satisfaction is our top priority, and it's fantastic to know that our team met your expectations.
If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Don't rely on pickup/ delivery dates
Gave wrong pickup date. Wasted a vacation day at work due to poor planning and communication by the sales team.
March 13, 2025
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello James,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the pickup date and the impact it had on your schedule. We understand how important your time is, and we are truly sorry for any frustration this may have caused.
At Raymour & Flanigan, we strive to provide clear and accurate communication to all our customers, and it’s clear we fell short in this instance. We are taking your feedback seriously and will be reviewing our processes to ensure this does not happen again in the future.
If there is anything further we can do to assist you, please feel free to reach out to our customer care team!
Thank you again for bringing this to our attention.
Best regards,
The Raymour & Flanigan Team
Felt like famoly
Our customer service rep was very patient and informed. She provided details and options. We are pleased to have made this purchase and our representative made it easy
March 9, 2025
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello Angel,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with our customer service representative. It's great to know that you found her to be patient and well-informed, and that she was able to provide you with the details and options you needed. We strive to make every purchase as seamless as possible, and we're delighted to hear that you are pleased with your purchase. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
Good experience
February 25, 2025
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello Mohamed Mostafa,
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you had a good experience at Raymour & Flanigan Furniture and Mattress Outlet. Your 5-star rating means a lot to us, and we're delighted that we could meet your expectations.
If you ever need anything else or have any questions, feel free to reach out!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello Anne,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Chris was able to provide you with wonderful and helpful service during your visit. Our team strives to ensure every customer feels valued and supported, and it's great to know we hit the mark with you. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Amazing customer service and products!
December 1, 2024
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hi Nicole,
Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with our customer service and products. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Tom was great and very attentive with…
Tom was great and very attentive with good suggestions.
November 21, 2024
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hi Alexander,
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that Tom provided you with attentive service and helpful suggestions. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
The Furniture salesman Shorty was great…
The Furniture salesman Shorty was great not pushy very informative able to showcase different options of seating which helped a lot! You think you want one thing until you sit in it. Searched availability of merchandise and offered an in stock option that worked.
November 19, 2024
Reply from Raymour & Flanigan - Cottman Ave Outlet
Thank you so much for your review, Barry! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.