maria salsesperson not engaged not helpful gave me 2 names to call for old furniture removal but had no details Not impressed with customer service Also did not like having to go on line while on pho... See more
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Cottman ave location was absolutely amazing. Just love their customer service and help I ended up ordering online but there were two associates that helped me.
Leroy was great, he was kind , answered all my questions and allowed me to walk around and did not hound me and I really appreciate that. Once I made my selection he walked me through the process, exp... See more
The Furniture salesman Shorty was great not pushy very informative able to showcase different options of seating which helped a lot! You think you want one thing until you sit in it. Searched availabi... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
2045 Cottman Ave, 19149, Philadelphia, PA, United States
- 2673412000
4.6
Excellent
75 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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I received 2 of the items I ordered but…
I received 2 of the items I ordered but there had been no update on the mattress I ordered. The order was placed on 1/18/24. Tried several times to call and couldn’t get a real person. Left a message for someone to call back to no avail!
January 19, 2024
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello Maria Flynn. We are so sorry for the delay of your order and the inconvenience this has caused! We would love to see how we can help. Please email us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as the name and phone number associated with your sale. We will follow up shortly. Thank you!
Female Minor
The overall experience was good, but I just felt your male employee was inappropriately staring at a female minor while she was bent over. There was no one else in that section but us; at any time he could've averted his eyes but he did not.
October 22, 2023
Salesman was very knowledgeable and…
Salesman was very knowledgeable and caring. Manager was very considerate and helpful
October 4, 2023
Reply from Raymour & Flanigan - Cottman Ave Outlet
Thank you so much for your review, Linda! It's great to hear that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
No problem with placing my order
October 4, 2023
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello Susie Jarmon! Thank you for your feedback. We're glad you had such a good experience with us. We hope you enjoy your new furniture! Thank you!
The sales consultant was polite and u…
The sales consultant was polite and u obtrusive yet very informative.
October 1, 2023
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello Wendy Hagerty-Lebron! We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
Staff incompetence
Found out that during my shopping experience, I was not informed of a vital piece of the bed frame needed to support the mattress…found out after delivery that my bed was missing this piece and purchased it in store. When told that I was never offered this piece in the first place, no attempt was made to apologize or offer any sort of discount…just charged full price with no accountability from the staff
September 4, 2023
Unprompted review
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello Leann, We apologize for the experience you had with our customer service team. We'd like to get you in touch with our management team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as the name and phone number associated with your account, and a leader will reach out soon. Thank you!
Sid was excellent and personable
Sid was excellent and personable. Was referred by a friend to see Natalie.
September 14, 2023
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello Mark Singer! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope you enjoy your new furniture!
I walked in needing a pillow for my…
I walked in needing a pillow for my neck, and Shorty did one thing made sure he found the correct pillow and kept it Short 😂😂 sales person was very pleasant and knew how to respond to all my questions thank you shorty most people that works under Natalie knows their stuff thanks for raymour Flanigan workers
September 3, 2023
Unprompted review
Reply from Raymour & Flanigan - Cottman Ave Outlet
Thank you for your review, Monifa. It's great to hear that your sales person was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!
Great service and very easy to order…
Great service and very easy to order bedroom furniture.
September 3, 2023
Reply from Raymour & Flanigan - Cottman Ave Outlet
Thank you so much, Stacey, for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Great Customer Service
My first encounter with Raymour & Flanagan was very positive. I was treated with respect and Mr. Ajaj was quite the gentleman and professional. I was very satisfied with the service that I received and will be visiting again soon. I have family members and friends who have shopped at this business and also stated being very satisfied.
August 27, 2023
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hello Natalie P.! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We hope to see you again soon.
Excellent customer service!!
July 30, 2023
Reply from Raymour & Flanigan - Cottman Ave Outlet
Thank you Rob for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again.
Reply from Raymour & Flanigan - Cottman Ave Outlet
Thank you Nicole for your kind words. We are happy to hear you had a great experience with us!! We look forward to seeing you again.
The Best Salespeople & Furniture
I am so please to be able to tell you how much I appreciated all the help I received from your staff in Philadelphia.
Pamela M. salesperson went above and beyond in helping me buy my items. Also AP gave me information regarding the site to make my payment. Also another one of your salesmen I spoke with on the chat, walked me through the steps online to make my payment. Best help ever!
July 16, 2023
Reply from Raymour & Flanigan - Cottman Ave Outlet
Thank you Karen for your review. We're happy to hear that you received outstanding service! We look forward to seeing you again.
Great service
Natalie (manager) was very knowledgeable and friendly. She really went above and beyond to help us with our selection. There was more to choose from than I expected also.
June 27, 2023
Reply from Raymour & Flanigan - Cottman Ave Outlet
Thank you so much for your kind review, Pam! It's great to hear that Natalie did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Customer service
June 7, 2023
Reply from Raymour & Flanigan - Cottman Ave Outlet
Hi Vincent. We appreciate the positive rating! We’re glad you enjoyed shopping for new furniture with us. Thank you!
Great service
May 6, 2023
Your consultant Melissa Haddadi was…
Your consultant Melissa Haddadi was very helpful during my furniture shopping event,we were able to communicate very well and she understood my wants and needs and made my purchase seamless,I’m awaiting delivery but feel confident the furniture will look great in my new digs,ThankYou Melissa.
April 24, 2023
The sales clerk was very helpful and…
The sales clerk was very helpful and informative. He was also very pleasant.
April 20, 2023
Reply from Raymour & Flanigan - Cottman Ave Outlet
Thank you for your review Cheryl Cornelius We are happy to hear that your sales person was pleasant, knowledgeable, and helpful!! Enjoy your new furniture. -Jeff V.
Everyone was so helpful at the store
Everyone was so helpful at the store. Our questions were answered and the process was quick.
March 23, 2023
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