Ann Marie was phenomenal. I needed a mattress quickly for my mom who was moving into a memory care facility, and Ann Marie was compassionate and truly helpfully. She had helped me several years ago fu... See more
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Our salesman, Kal, at the Kinnelon, NJ Raymond and Flanagan was very helpful in guiding us to a new queen mattress. He was knowledgeable, friendly, and patient with us as we tried different mattresses... See more
The sales person Mohammed at the Kinnelon, NJ location was incredibly helpful, friendly, and knowledgeable. He thought of constructive ways in which the beautiful Gabrielle dining room set I purchased... See more
Company replied
The sales associate incorrectly quoted the price, offered a promotion that was not available and told us only as we were about to order, promised we could pick up the mattress in person (we could not... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1149 Route 23 South, 7405, Kinnelon, NJ, United States
- 9739157755
4.4
Excellent
90 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 1 week
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Mohammad did a very nice job showing us…
Mohammad did a very nice job showing us chairs. Very nice salesman
June 28, 2026
2 chairs/loveseat and 2 broken motors in less than 2 years
I purchased a recliner 1 1/2 Years ago with a warranty. The motor is broke. The repair man checked while in my home to verify the part is available. Now they say it's not. They want to replace the chair at a cost tom of over 200.00 and I loose my 5 year warranty that I purchased. This is the second time I purchased a chair/love seat that broke. My 90 year old mom was stuck in the love seat and couldn't get out! now, mu 86 year old husband was stuck in the chair. I will never buy from them again. Very disappointed in R&F
April 30, 2026
Mohamed the sales person was very…
Mohamed the sales person was very knowledgeable and helpful
Your furniture has proven to stand the wear and tear of grandchildren!
March 25, 2026
Very helpful staff
Very helpful staff and more than willing to help in any way!! It provides a great customer experience !!
February 18, 2026
Great experience
The representatives I dealt with, were very easy to deal with. They were very helpful. They pulled up my previous orders and matched me with exactly what I was looking for and I was literally in and out in 25 minutes.
February 2, 2026
Mohammad was wonderful
Mohammad was wonderful. Very patient and didn’t hover around. He was very knowledgeable and answered all of our questions.
September 30, 2025
Excellent service, amazing furniture at an incredible price.
I was greeted by a handsome young fellow by the name of Jared (already a great start as we share the same name) I was just looking but he helped me furnish my whole apartment at a steal! That young man deserves a raise! Excellent service, amazing furniture at an incredible price. Couldn’t be more happy with my purchase. Thanks again Raymour and Flanigan, I highly recommend the kinnelon showroom on Route 23 if you are shopping there
September 20, 2025
Customer service is wonderful
June 27, 2025
Reply from Raymour & Flanigan - Kinnelon
Hello Ratan,
Thank you for sharing your feedback with us! We're happy to hear that you had a great experience with our customer service. At Raymour & Flanigan, we aim to provide the best service possible, and it's nice to know when we meet our customers' needs. If there's anything else we can help you with, please let us know. We look forward to seeing you again!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Kinnelon
Hi Joseph,
Thank you so much for your wonderful review! We're thrilled to hear that our salesperson was able to understand and meet your needs. Providing excellent customer service is a top priority for us, and it's great to know we succeeded. We hope you enjoy your new furniture and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Kinnelon
Dear Patricia,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Jarad provided you with respectful, efficient, and knowledgeable service during your visit. At Raymour & Flanigan, we strive to ensure every customer has a positive experience, and it’s fantastic to know that Jarad met your expectations.
Your perfect rating is greatly appreciated and serves as a great motivation for our team to continue delivering exceptional service. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Online order
This order was done online.... however, I have not heard anything about a delivery date nor have they given me an order number. I'm a little disappointed with this.
April 29, 2025
Reply from Raymour & Flanigan - Kinnelon
Hi Janet,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you've experienced regarding your order. We understand how important it is to have clear communication about delivery details and order information.
Please reach out to rfcare@raymourflanigan.com at your earliest convenience, or please reach out to your local showroom and they will be more than happy to assist you with your order number and provide an update on your delivery date. We appreciate your patience and look forward to resolving this for you promptly.
Thank you for choosing Raymour & Flanigan. We value your business and are committed to ensuring your satisfaction.
Best regards,
The Raymour & Flanigan Team
Easy to work with and very accomodating
April 2, 2025
Reply from Raymour & Flanigan - Kinnelon
Hello Barry,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our team easy to work with and accommodating. Providing excellent service is our top priority, and your feedback is truly appreciated. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Great Experience
. Mohammed was extremely nice and patient with us as we made our decision. He even moved the couches around so we could visualize what it would look like without the arm section.
March 25, 2025
Reply from Raymour & Flanigan - Kinnelon
Hello Erica,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Mohammed was able to assist you so effectively and that his patience and efforts helped you make the right decision. It's wonderful to know that he went the extra mile to ensure you were satisfied with your choice. We truly appreciate your kind words and your 5-star rating. If there's anything else we can do for you in the future, please don't hesitate to reach out!
Best regards,
The Raymour & Flanigan Team
needed to cancel order and they make it…
needed to cancel order and they make it impossible without going into to store. Which is ridiculous.i have spent a lot of money at RF and I will no longer shop there. terrible customer service
February 17, 2025
Reply from Raymour & Flanigan - Kinnelon
Hello Suzanne,
Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your recent experience with canceling your order. We strive to provide excellent customer service, and it's clear we fell short in this instance.
Your feedback is invaluable, and we are committed to improving our processes to ensure a more seamless experience for our customers. If there's anything further you'd like to discuss, please feel free to reach out to our customer service team directly.
We appreciate your past business with us and hope to have the opportunity to serve you better in the future.
Best regards,
Raymour & Flanigan Customer Service Team
Jared ..great sales and service
December 18, 2024
Your sales person Kal was knowledgeable…
Your sales person Kal was knowledgeable and helpful. I thought he was wonderful
December 10, 2024
Reply from Raymour & Flanigan - Kinnelon
Dear Janet Valenti, Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that Kal was able to assist you with his knowledge and helpfulness. We strive to provide excellent service, and it's wonderful to know that Kal made such a great impression. We look forward to serving you again in the future! Best regards, Cristina B.
Reply from Raymour & Flanigan - Kinnelon
Dear Gregory Neal, Thank you so much for your kind words! We're thrilled to hear that you found our service fast and reliable. Your satisfaction is our top priority, and your feedback motivates us to keep delivering the best service possible. We look forward to serving you again in the future! Best Regards, The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Kinnelon
Dear Susan,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our team. Providing professional service with patience and a smile is something we strive for every day. Your kind words mean a lot to us, and we look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Nice friendly salesman that didn't…
Nice friendly salesman that didn't pressure for a sale
November 3, 2024
Reply from Raymour & Flanigan - Kinnelon
Hi Walter,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed a pressure-free shopping experience with our friendly salesman. We strive to create a welcoming environment for all our customers, and it's wonderful to know we succeeded with you. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
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