Bought my 3rd & LAST sectional from Raymour & Flanigan. When it was delivered on 7/24 and unwrapped, we realized it was way too big for the room and wasnt crazy about the ottoman that was part of the... See more
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See what reviewers are saying
Shahab was very helpful but he let us have the time and space to decide. He made everything efficient and not time consuming.
Ann Marie was phenomenal. I needed a mattress quickly for my mom who was moving into a memory care facility, and Ann Marie was compassionate and truly helpfully. She had helped me several years ago fu... See more
Company replied
Our salesman, Kal, at the Kinnelon, NJ Raymond and Flanagan was very helpful in guiding us to a new queen mattress. He was knowledgeable, friendly, and patient with us as we tried different mattresses... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1149 Route 23 South, 7405, Kinnelon, NJ, United States
- 9739157755
4.2
Great
93 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Reply from Raymour & Flanigan - Kinnelon
Dear Gregory Neal, Thank you so much for your kind words! We're thrilled to hear that you found our service fast and reliable. Your satisfaction is our top priority, and your feedback motivates us to keep delivering the best service possible. We look forward to serving you again in the future! Best Regards, The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Kinnelon
Dear Susan,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our team. Providing professional service with patience and a smile is something we strive for every day. Your kind words mean a lot to us, and we look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Nice friendly salesman that didn't…
Nice friendly salesman that didn't pressure for a sale
November 3, 2024
Reply from Raymour & Flanigan - Kinnelon
Hi Walter,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed a pressure-free shopping experience with our friendly salesman. We strive to create a welcoming environment for all our customers, and it's wonderful to know we succeeded with you. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Great customer service
October 27, 2024
Reply from Raymour & Flanigan - Kinnelon
Dear Joanne,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a great experience with our customer service. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Our salesperson
Our salesperson, Kal, was wonderful. He was so patient with me and what I wanted in a couch. And he didn't give up until we found it! He was great
October 20, 2024
Reply from Raymour & Flanigan - Kinnelon
Hi Gwen,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Kal was able to assist you so patiently and help you find the perfect couch. We'll be sure to pass along your kind words to him. Enjoy your new furniture, and we look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Smoothe experience and great customer…
Smoothe experience and great customer service with Jared (sales) and Auske at cashier
October 11, 2024
Reply from Raymour & Flanigan - Kinnelon
Thank you so much, Greg, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Walked into store was a bit agitated…
Walked into store was a bit agitated that a sales person just started to follow us around but he did make it very easy and seemed knowledgeable about stock and prices of what we were looking for ,easiest purchase we’ve made to date and we were literally in and out of store in a hours time
September 21, 2024
Reply from Raymour & Flanigan - Kinnelon
Hello Robert Mcavoy We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Overall a great experience once again with Raymour and Flanigan!
The sales person Mohammed at the Kinnelon, NJ location was incredibly helpful, friendly, and knowledgeable. He thought of constructive ways in which the beautiful Gabrielle dining room set I purchased could fit in my space. I am always very pleased with Raymour and Flanigan’s, quality products, value, and wonderful customer service. I also purchased two great couches from them a year and a half ago, and they are holding up wonderfully also.
August 27, 2024
Reply from Raymour & Flanigan - Kinnelon
Dear Dar,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Mohammed at our Kinnelon, NJ location provided you with such helpful, friendly, and knowledgeable service. It's wonderful to know that the Gabrielle dining room set is fitting beautifully in your space and that you continue to be pleased with the quality and value of our products.
We're also delighted to hear that the couches you purchased a year and a half ago are holding up wonderfully. Your continued satisfaction and loyalty mean the world to us. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
A patient and knowledgeable sales person
August 27, 2024
Reply from Raymour & Flanigan - Kinnelon
Hi Mike,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our sales team. Providing patient and knowledgeable service is something we strive for, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Sales Lady Anne Marie, Very Helpful
sales Lady Anne Marie, was very helpful and patient. She was also very knowledgeable
August 27, 2024
Reply from Raymour & Flanigan - Kinnelon
Dear Zack,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Anne Marie provided you with helpful, patient, and knowledgeable service. We strive to offer the best customer experience, and it's wonderful to know that Anne Marie met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Beauty Rest Black Mattress
The sales associate was knowledgable and friendly. He clearly explained the product and what to expect at delivery.
August 2, 2024
Reply from Raymour & Flanigan - Kinnelon
Hi Cynthia,
Thank you so much for your wonderful review! We're delighted to hear that our sales associate was able to provide you with a knowledgeable and friendly experience. It's great to know that the product details and delivery expectations were clearly communicated. We appreciate your feedback and look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Kinnelon
Hi Phyllis,
Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that Annmarie provided you with such a wonderful experience. We'll be sure to pass along your compliments to her. If you need any further assistance, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Excellent salesman Kal was at the door…
Excellent salesman Kal was at the door when I came in and asked me if I needed help. I told him I wanted to just look around. He was so kind. Yes, please do. I'm here if you need my help or have any questions.
As I decided what I wanted, I looked for him and was right there (perfect). He so kindly answered every question I had again. I explained to him I needed to measure my living room, and I left. I went back the next day, and I definitely wanted Kal, the salesman I spoke with the day before. Yes, he was there again. He answered all my questions and was so helpful. I purchased a beautiful living room from him. I'm going back for another living room furniture and will look for Kal.
Thank you, Kal,
Marie Gonzalez
June 4, 2024
Reply from Raymour & Flanigan - Kinnelon
Thank you so much for your review, Marie! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Kinnelon
Hello Chuck LA Rocca! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Ann Marie was phenomenal
Ann Marie was phenomenal. I needed a mattress quickly for my mom who was moving into a memory care facility, and Ann Marie was compassionate and truly helpfully. She had helped me several years ago furnish my son’s apartment and I never forgot how wonderful she had been. I plan on buying more furniture at Raymour and Flanagan in the future and I will always deal with her. She’s terrific!
May 13, 2024
Reply from Raymour & Flanigan - Kinnelon
Hello Nathalie Quince Thank you for your kind words, we are pleased to know that our sales associate went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
I have an adjustable bed frame that is…
I have an adjustable bed frame that is stuck in an upright position. They said they would try to get my service quickly and by quickly it will take a month and over 120 dollars. They make you feel bad for calling and will not accommodate you. Be forewarned! You are only a dollar to them.
May 7, 2024
Unprompted review
Reply from Raymour & Flanigan - Kinnelon
Hello Melissa Rzucidlo We are sorry to see that you had 1-star experience with us! We'd like the opportunity to look into this and see what we can do to turn your experience around. Just email rfcare@raymourflanigan.com with a brief summary of the issues you have faced, as well as the name and phone number associated with your account. Thank you!
Reply from Raymour & Flanigan - Kinnelon
Thank you so much for your review, Carol! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
My sofa came from the warehouse with…
My sofa came from the warehouse with the cushions not completely filled. The bottom cushions are like a rock and material is wavy. I had a tech come out to see the sofa and days later I had to contact Customer Service. Spoke with the Customer Service Manager and she said she will look into the issue and I'm still waiting to there from her. I've been to the Showroom 3 weekends in a row with not resolution as of today.
I will never buy at Raymour & Flanigan again or give them a good recommendation. 100% DISATISFIED!
April 29, 2024
Unprompted review
Reply from Raymour & Flanigan - Kinnelon
Hello Colette Van Dyke We are sorry to see that you had 1-star experience with us! We'd like the opportunity to look into this and see what we can do to turn your experience around. Just email rfcare@raymourflanigan.com with a brief summary of the issues you have faced, as well as the name and phone number associated with your account. Thank you!
A.J. gets an A+ in CustomerCare
My Raymour and Flannigan sales rep A.J. made all the difference for me in my shopping experience.
She was helpful, informative and in a great mood with a welcoming smile.
A.J. was consistent, professional while being down to earth and relatable at the same time!
April 25, 2024
Reply from Raymour & Flanigan - Kinnelon
Thank you so much for your review, Crisanne! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
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