Raymour & Flanigan - NanuetReviews 

225
TrustScore 4.5 out of 5

4.5

43 Hutton Avenue, Suite 100, 10954 Nanuet, NY, US


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See what reviewers are saying

Rated 5 out of 5 stars

Our sales associate Jose Collantes was professional, knowledgeable and courteous while my husband and I decided which furniture pieces met our needs. Jose pointed out the highlights of each piece and... See more

Rated 5 out of 5 stars

Nerazine was very attentive and went out of her way to show me rugs. She also processes a purchase of a recliner to match the one I purchased a while ago. She was friendly, conversational, knowledgeab... See more

Rated 1 out of 5 stars

Purchased the Jovie bedroom set but did not check the function of the drawers when we received them. We were shipped damaged merchandise, the dressers are completely misaligned so none of the drawers... See more

Company replied

Rated 5 out of 5 stars

After searching in both the main store and the discount outlet, we were able to find two furniture pieces that we really liked (a manual lever recliner & an office chair) at the store. As usual, the... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 43 Hutton Avenue, Suite 100, 10954, Nanuet, NY, United States

  • 8456231434

4.5

Excellent

TrustScore 4.5 out of 5

225 reviews

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4.5

All reviews

(225)

3,788 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our sales associate Jose Collantes was…

Our sales associate Jose Collantes was professional, knowledgeable and courteous while my husband and I decided which furniture pieces met our needs. Jose pointed out the highlights of each piece and gave us time to make our decision. As we walked out, I asked about a dining room table, he asked a few questions and showed me exactly what I wanted. However I was not able to purchase it at this time. I told him we would be back!!

May 19, 2026
Unprompted review
Rated 4 out of 5 stars

Waiting for parts now

On time can't fix. Has to order parts . Going to be waiting longer. These things should be on the truck. They know what kind of chairs I have . Have the parts

May 5, 2026
Rated 5 out of 5 stars

Nerazine was very attentive and went…

Nerazine was very attentive and went out of her way to show me rugs. She also processes a purchase of a recliner to match the one I purchased a while ago. She was friendly, conversational, knowledgeable and efficient.

April 29, 2026
Rated 1 out of 5 stars

They will do anything to screw you and…

They will do anything to screw you and keep your money. I have a credit on file due to having a defective chair which was returned and I picked a new one. I have about $300 in credit but wasn’t allowed to use it since I didn’t have a “reselect credit” appointment with a manager. I will never buy anything else from this company.

March 23, 2026
Rated 5 out of 5 stars

Jose Collantes

Jose was professional and knowledgeable.He explained all of our choices and guided us thru the process and answered all our questions with patience and a smile.

February 17, 2026
Rated 5 out of 5 stars

Salesman was not intrusive he only…

Salesman was not intrusive he only became part of the conversation when we had questions Once we made our decision on which furniture he did his best to get us sale price and detailed all other costs so we could make an informed decision about our purchase

September 13, 2025
Rated 5 out of 5 stars

Our salesman ( Jose Collantes ) was…great

Our salesman ( Jose Collantes ) was very helpful and very knowledgeable. He made shopping for a couch very easy. He is a very patient person as we walked the entire store. I can’t give him a 5 star review because he deserves a 8 star review.
Jose thanks for all your help.

September 3, 2025
Rated 5 out of 5 stars

Cindy at Nanuet showroom …

Cindy San Millan at the Nanuet location s the absolute best at what she does!

Kind, Knowledgable, Helpful and goes above and beyond in Customer Service!

A rare breed !

We’ve worked with her many times and will continue to for all of our furniture needs!

September 5, 2025
Rated 5 out of 5 stars

Salesman

Jose is the greatest salesman I've ever encountered. The guy is so knowledgeable & answered all my questions before I got them out of my mouth & was never pushy about making the sale.

August 29, 2025
Rated 5 out of 5 stars

Sales person was wonderful

Sales person was wonderful, very knowledgeable and helpful.

August 22, 2025
Raymour & Flanigan - Nanuet logo

Reply from Raymour & Flanigan - Nanuet

Dear Mary Carney,

Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with our sales team. It's great to know that our staff's knowledge and helpfulness made your visit enjoyable. Your satisfaction is our top priority, and your kind words motivate us to continue providing excellent service.

We look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Showroom & Outlet in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

[Your Name]
Raymour & Flanigan Furniture and Mattress Showroom & Outlet

Rated 5 out of 5 stars

It is a great pleasure to work with…

It is a great pleasure to work with Cindy!! She has been helping me for years in decorating my home and now she is helping my daughter.

August 17, 2025
Raymour & Flanigan - Nanuet logo

Reply from Raymour & Flanigan - Nanuet

Hello Stacey,

Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear about your positive experiences with Cindy over the years. It's fantastic to know that she has been able to assist both you and your daughter in creating beautiful spaces in your homes. We truly appreciate your loyalty and trust in us for your home decorating needs. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to continuing to serve you and your family!

Best,
The Raymour & Flanigan Team

Rated 1 out of 5 stars

What a scam!!!!!

I bought a couch for over three thousand dollars and added a 5-year warranty. When the zipper on one of the pillows tore, I called for service. A repairman came to inspect it and said he needed to order a new pillow from China, but there’s a delivery fee of over $100. I already paid more than $400 for the warranty, and if I have to keep spending more money, I wouldn’t have bought the couch from this company. Keep in mind, I could have found much cheaper couches locally. The only reason I chose Raymour Flanigan was because of its brand name, but now I’ve realized the brand name is meaningless.

June 11, 2025
Unprompted review
Raymour & Flanigan - Nanuet logo

Reply from Raymour & Flanigan - Nanuet

Hello Sam,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced with your couch and the service process. We understand your frustration regarding the additional delivery fee and the expectations you had when purchasing from us.

At Raymour & Flanigan, we strive to provide quality products and services, and it's clear we fell short in this instance. Your feedback is invaluable, and we are committed to addressing these issues to improve our customer experience.

Please reach out to our customer care team at rfcare@raymourflanigan.com so we can further discuss your situation and find a resolution that works for you. We appreciate your patience and hope to restore your confidence in our brand.

Thank you for bringing this to our attention.

Best regards,
The Raymour & Flanigan Team

Rated 5 out of 5 stars

Had what I wanted and a no pressure…

Had what I wanted and a no pressure salesperson

August 4, 2025
Raymour & Flanigan - Nanuet logo

Reply from Raymour & Flanigan - Nanuet

Hello William,

Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found exactly what you were looking for and that our salesperson was able to assist you without any pressure. Providing a comfortable and enjoyable shopping experience is our top priority, and your feedback reassures us that we're on the right track.

We hope you enjoy your new furniture, and we look forward to welcoming you back to Raymour & Flanigan in the future. If there's anything else we can do for you, please don't hesitate to reach out.

Best regards,
The Raymour & Flanigan Team

Rated 2 out of 5 stars

The representative could have been more…

The representative could have been more friendly. He almost seemed irritated and impatient with our questions.

August 1, 2025
Raymour & Flanigan - Nanuet logo

Reply from Raymour & Flanigan - Nanuet

Hello Ana,

Thank you for taking the time to share your feedback with us. I'm sorry to hear about your recent experience with our associate. We strive to provide friendly and helpful service to all our customers, and it sounds like we fell short in this instance.

Your feedback is important to us, and we will address this with our team to ensure we improve our service. If there's anything else we can do to assist you or if you have further details you'd like to share, please feel free to reach out to us at rfcare@raymourflanigan.com.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Best regards,
The Raymour & Flanigan Team

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