Frankly our Salesman, Jose Collantes, was everything you aught to expect in professionalism, knowledge and service. He had the keenest observations about his customers, left just the right amount of... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A great experience! We were fortunate to have Cindy to help us decide what we wanted and most importantly what we didn’t want. Her knowledge of the product and ability to answers all of our question... See more
Purchased the Jovie bedroom set but did not check the function of the drawers when we received them. We were shipped damaged merchandise, the dressers are completely misaligned so none of the drawers... See more
Company replied
Brandon Grant was very pleasant and polite. He was thorough and knowledgeable of the products I was looking for and offered me very good advice. He gave me undivided attention, which I appreciate. He... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
43 Hutton Avenue, Suite 100, 10954, Nanuet, NY, United States
- 8456231434
4.6
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
sales people too eager
when i first walk in i felt like the sales people were going to pounce on me - and so many in the front - little intimidating - things took very long and there were very few customers in the store - i brought a decorator that i pay by the hour and felt like it was a waste having her stand around with me...at first we were told the order cannot be placed with the fabric we wanted and had to track someone down that knew what to do....
February 17, 2025
Reply from Raymour & Flanigan - Nanuet
Hello Bryndie Fogel! Thank you for your feedback. We're sorry to hear you weren't satisfied with the selection in our showroom. We'll be sure to pass along your feedback to our sales leadership team. If you'd like to discuss this matter further, feel free to email us at rfcare@raymourflanigan.com with a brief summary of your experience, as well as your name and phone number. Thank you!
Salesperson was very patient.
February 12, 2025
No comments
February 2, 2025
Contacted us before delivery and was on…
Contacted us before delivery and was on time!
January 29, 2025
Reply from Raymour & Flanigan - Nanuet
Hello Martin,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was able to assist you promptly and that your delivery was on time. Providing excellent service is our top priority, and your feedback is a wonderful affirmation of our efforts.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Raymour & Flanigan Team
Lots of variety in furniture
Lots of variety in furniture. Knowledgeable and pleasant sales person. Met our needs.
January 10, 2025
Reply from Raymour & Flanigan - Nanuet
Hello Maxine,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed the variety of furniture we offer and that our sales team was able to meet your needs with their knowledge and pleasant service. Your satisfaction is our top priority, and it's fantastic to know we hit the mark for you.
We look forward to welcoming you back to Raymour & Flanigan in the future. If there's anything else we can do for you, please don't hesitate to reach out.
Warm regards,
The Raymour & Flanigan Team
Red Carpet Experience
We were welcomed by Cindy as soon as we arrived with a red carpet/vip experience. She was wonderful, professional and warm. Cindy helped us with our purchase with ease and was just wonderful!
December 14, 2024
Reply from Raymour & Flanigan - Nanuet
Dear Marygrace,
Thank you so much for sharing your delightful experience with us! We're thrilled to hear that Cindy provided you with a warm and professional welcome, making your visit feel like a VIP experience. It's wonderful to know that she assisted you with ease and made your purchase enjoyable. We truly appreciate your kind words and look forward to welcoming you back to Raymour & Flanigan Furniture and Mattress Store in the future.
Best regards,
Ashley F.
The Raymour & Flanigan Team
888-729-6687
I ordered a bed
I ordered a bed, mattress, and box spring from Raymour & Flanigan Nanuet on 11/29, and the experience has been a disaster. Multiple failed deliveries, including wrong addresses, incomplete orders, and the wrong bed that looks like a coffin, have left me still waiting for the correct bed as of 12/13. The staff is unprofessional and rude, making this my second bad experience with them and a store I strongly recommend avoiding.
November 29, 2024
Unprompted review
Reply from Raymour & Flanigan - Nanuet
Dear Celianise Pierre,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered with your recent order from our Nanuet location. It is disappointing to hear about the issues with the deliveries and the interactions you had with our staff.
We value your feedback and are committed to addressing these concerns to improve our service. Please know that your experience is not reflective of the standards we strive to uphold. We would like to investigate this matter further to ensure it is resolved appropriately.
If you are open to it, we would appreciate the opportunity to discuss this with you in more detail. Please feel free to reach out to our customer service team at your convenience.
Thank you for bringing this to our attention, and we hope to have the chance to make things right.
Sincerely,
Raymour & Flanigan Customer Service Team
The salesman
The salesman, Royal, was truly a pleasure to work with. He gave suggestions and listened to what my needs were.
November 24, 2024
Reply from Raymour & Flanigan - Nanuet
Hi Catherine,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Royal was able to assist you so effectively and that he made your visit enjoyable. We always strive to meet our customers' needs and provide helpful suggestions. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Nanuet
Dear Kathleen,
Thank you so much for your wonderful review! We're thrilled to hear that Ariana was able to assist you with her helpfulness and knowledge. We strive to provide excellent service to all our customers, and it's always rewarding to hear when we've succeeded. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Store is bright and inviting
Store is bright and inviting. The salesman was very professional and enjoyed working with him. Prices were excellent
November 22, 2024
Reply from Raymour & Flanigan - Nanuet
Dear Donald,
Thank you so much for your wonderful review! We're thrilled to hear that you found our store bright and inviting and that you had a positive experience with our salesman. It's great to know that you were pleased with our prices as well. We look forward to welcoming you back to our store in the future!
Best regards,
Ashley F.
The Raymour & Flanigan Team
Great customer service. Sales person Najam Alam was very patient with us.
The sales person who worked with us was very patient and helpful. Great customer service.
November 19, 2024
Reply from Raymour & Flanigan - Nanuet
Dear Raphaelle,
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that our salesperson provided you with patient and helpful service. Great customer service is something we strive for every day, and it’s wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
Ashley F.
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Nanuet
Hi Kevin,
Thank you so much for your wonderful review! We're thrilled to hear that Nathan provided you with such a positive experience. We strive to offer excellent service, and it's great to know Nathan made your visit delightful. We look forward to assisting you again in the future!
Best regards,
The Raymour & Flanigan Team
Fantastic experience from showroom to delivery
From the huge selection in the showroom and adjoining outlet to the wonderful salesman, our shopping experience was easy and positive. Our salesman Chris was extremely knowledgeable and helpful, he didn't pressure us at all and was very patient as we took time to consider our many options. The delivery men were polite, careful, and quick. All-in-all an extremely positive experience from the moment we walked through the showroom door to the moment our 2 recliners were delivered through our door. We could not be happier. Much thanks to Chris & the deliverymen.
November 9, 2024
Reply from Raymour & Flanigan - Nanuet
Dear John,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you enjoyed our showroom selection and found exactly what you were looking for. It's fantastic to know that Chris provided you with knowledgeable and patient assistance, making your shopping experience easy and pressure-free.
We are also pleased to hear that our delivery team met your expectations with their politeness, care, and efficiency. Your kind words and high rating mean a lot to us, and we will be sure to pass along your gratitude to Chris and the delivery team.
Thank you once again for choosing us for your furniture needs. We hope you enjoy your new recliners for many years to come!
Best regards,
The Raymour & Flanigan Team
Always a great experience
I love shopping at Raymour. I have been buying furniture from here for years. I've never had a bad experience. The quality of thier furniture is fantastic. Thank you Vejex Herard for your availability and for always helping us!
November 3, 2024
Reply from Raymour & Flanigan - Nanuet
Thank you so much, Militza, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Nanuet
Dear Joanne,
Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we're glad we could meet your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Great selection, helpful staff
I went in to buy a couch, Nathan was very helpful in showing me different options and providing suggestions. Purchased a new couch and delivery was quick and seamless. Great experience overall.
October 15, 2024
Reply from Raymour & Flanigan - Nanuet
Hi Sandra,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Nathan was able to assist you in finding the perfect couch and that the delivery process went smoothly. We hope you enjoy your new couch for many years to come. If you need any further assistance, please don't hesitate to reach out.
Best regards,
The Raymour & Flanigan Team
We had a very positive experience with…
We had a very positive experience with Jesus, Lou & Vlad. They were very informative, helpful, pleasant to work with and easy to talk to. I would strongly recommend anyone visiting the Nanuet location to ask for Jesus, he will make it a enjoyable experience. Managers Vlad & Lou were also great to work with. There was no pressure and such a nice experience.
October 3, 2024
Reply from Raymour & Flanigan - Nanuet
Dear M. L,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Jesus, Lou, and Vlad provided you with informative, helpful, and pleasant service. It's fantastic to know that their efforts made your visit enjoyable and pressure-free. Your recommendation means a lot to us, and we appreciate you taking the time to highlight the great work of our team at the Nanuet location. We look forward to welcoming you back in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Great Sales Help
The woman who helped me was patient and gave very helpful advice. She helped me choose the best recliner for me.
October 2, 2024
Reply from Raymour & Flanigan - Nanuet
Thank you so much for your review, Barbara! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.