Raymour & Flanigan - North Haven Reviews 

My salesman was great got me.in and out no hassle

The salesman Christopher was very knowledgeable and very helpful. Been convinced me to get the 5 year warranty thing for if my table breaks

Never expected the pricing to be competitive. Was pleasantly surprised!

We order several pieces of furniture (in pass) with same credit card older(s) name listed.Different locations, state(s) and was treated this time around like we were some criminals ......we even went with proper id's to appropriate store to show proof for our order placed. Accepted and finalized at one of your local stores! Guided and supported by one of your branch managers.We later(same day evening) learned >because of customer care representative(at location advised to go) not clearly sending over copies of our id's we still were not going to receive our PAID IN FULL merchandise. If your Account Receivable was not comfortable or still had pending concern(s) regarding a VIP CLIENT(S) TRANSACTION..........why did you guys charge our credit card WHY?......THE ONLY answer we can image is being desperate for the Sale. 2/WASTED, inconvenient delivery date(s) that did not exist!!
THANK You God,we were able to do business with a very well known competitor furniture establishment.
online representative and STATE BRANCH Manager were patient, polite and just did not understand the decline delivery as well. However, our complaint will not stop here. Horrible experience, wasted time, inconvenience and poor customer care skills. For the amount of business and money spent, Not acceptable!!!!!
When time permits, we will filing a formal complaint for all public reviews to be aWARE!!!!
In addition a formal complaint will be discussed with legal editors TELEVISION channels, etc .No valuable client should experience this type of customer service skills!!!!

We visited the store two weekends ago but couldn’t decide on a color for the kitchen island. John gave us his card and discussed options with us. I called the store to place the order yesterday and John remembered us instantly and assisted with this custom order. Wonderful experience and we will definitely be back as we plan to continue updating our home room by room.

My salesman was wonderful, knowledgeable and on point

Buyer beware… if you looking for something that isn’t in the color or configuration as the piece displayed in the showroom, go somewhere else.

Shopping with Raymour & Flanagan was, as continues to be, a horrible experience.

Three months ago we ordered a small two piece couch. We chose the color paid for the item, delivery and protection plan, around $2600.00. In the mean time, we set up a couple of folding chairs and waited.

Fast forward three months and we received a call that the couch would be delivered on Feb 28th. On the night of Feb 27th we received a call from R&F saying “Whoops, we ordered the wrong piece” — one of the two couch pieces’s arm was facing the wrong direction — and couldn’t be delivered.

Obviously, after waiting for months we were obviously unhappy. What do you think R&F did to make it right? Expedite the right piece? Take money off? Nope,. They said they’d have to reorder and we would have to wait ANOTHER three months! And, if we didn’t like that, we could cancel all together.

This was their solution. “I know you’ve paid thousands and have waited months, but the best we can do is say “Nevermind!?”

We were forced to allow them to reorder, if we had any chance of getting what we paid for.

What’s worse? I got an email, billing for the reordered piece— that we already paid for.

This place is an absolute mess. This is the second time we’ve used them and had a bad experience both times. There won’t be another.

Rodney, the sales person gave me a lot of space and time to look at everything. He checked in with me every 10-15 mins to answer questions and to review the furniture I was looking at. He was exceptional in guiding my choices and in discussing color options along with coordinating new colors with furniture I already have. My experience was a pleasure from start to finish.

Ivette Diaz was outstanding in understanding our needs and desires and showing us options that might fit.

Sales person Omar very helpful
Especially with contact a service to take out old furniture couch chair

Sales associate did a great job not wasting anyone's time. Knew what we wanted and delivered.

My sales rep gave me the whit glove treatment. From A-Z Philip made it easy to buy furniture. He was responsive , knowledgeable, courteous, acted with a sense of urgency, was available and I can't say enough things about him. And, oh, by the way, I never saw him. Everything was done Over the hone and email. I had such a positive experience, I can't say enough about how easy it was.

Rodney assisted us, he was very patient and made sure that we found the perfect couch! We had a lot of laughs and possibly sat on every couch in the configuration that I wanted. I was not aware of all of the different firmness/softness options and height options when choosing furniture. We decided on the Cityscape and we can’t wait for it to come this week!

He also grabbed a water bottle and poured it onto the couch. He showed us how the water beaded off the furniture and he thinks my kids won’t be able to destroy it! We will see… lol

I did not feel pressured and it was a very positive experience…

Ivette was amazing, personable and listened to my needs. She followed up with me 4 days after I first looked for a loveseat. Ultimately decided on chair and ottoman and bought on Thursday.

Vinny was so helpful when we stopped in ~ We will definitely come back

Your Home Furnishing & Sleep Consultant (Camille Powell) was excellent.

No pressure sales person who was very helpful in assisting us in finding a love seat in our price range. Fast delivery and interest free payment plan. It was an easy purchase and didn't take a long time from finding the right love seat to being out the door.

Prior to delivery I was informed by Raymour and Flanigan via email and text. I was given the time frame to expect the product to be delivered. Prior to delivery I got a text in it o was able to track down to the last minute before the delivery was made. The persons who made the delivery was courteous and my furniture was delivered safely . Thanks