Raymour & Flanigan - Norwalk Reviews 

The associate answered all of my questions and was able to show me exactly what I was looking for. The experience was quite smooth and efficient, which I appreciated.

Great experience with the salesman. David knew his stuff and was methodical in catering to our needs.

The associate who helped us did a first rate job,….,
and so did the manager.
I am looking forward to receiving my recliner on Thursday.
Carolyn Fisher

Purchased a leather couch, love seat & recliner from Raymour& Flanigan. Bernhardt Furniture.
Location-Connecticut Avenue, Norwalk, Ct .
They sold these items to me under false pretence!!
They claim it was real leather. Leather does not peel!
I am filing with State of Connecticut Consumer Protection.
I gave Raymour & Bernhardt the opportunity to make good on their product. They flat out refused and literally told me to get lost & they encouraged me to file a complaint with Consumer Protection.
This furniture is a mess. It’s embarrassing and I have to cover it with blankets it’s so awful to look at.
I have a dog and I find her eating the pieces on the floor that peel off. I can’t keep up with the peeling pieces!
Arms on all pieces are peeling as well!🤬
I will keep you posted!
I am on a mission to hold these two companies responsible and to make good on their product!
Shame on Raymour & Flanigan & Bernhardt Furniture!
😡

David was amazing. Listened to our needs and took time to get us exactly what we wanted. Thank you David!!!

The person who helped me with my purchase was the store manager Dan he is very professional and personable at the same time. I felt totally comfortable with him and this is what customer service should be at all times.

Ms. Gordon

Chris the salesman was professional and knowledgeable. Great Customer service and selection in the Norwalk CT store.

The staff was very pleasant and helpful

Quick and easy; hope delivery is just as good.

Great…on time…very helpful!

A sale person is patience and explain the product very well.

Jean is the best! Have been doing business with him for years and will continue to only deal with him. He’s knowledgeable, patient and we trust his judgment.

Asking for ID to be emailed is ridiculous and dangerous

Kelly was very informative,polite and friendly.

I am writing this following a purchase I made at the Raymour and Flanigan store located in Norwalk, CT,on Monday, January 15, 2024, in regards to the poor level of customer service I experienced.

I have been a loyal customer of your stores, specifically this location, for the past 6 or more years. I have time and time again received great service everytime I go, whether it is to look around or purchase an item, which is one of the main reasons why I shop at your store.

On the said date, I made a purchase of a sofa, loveseat, and two end tables. Upon finalizing my purchase with the salesperson attending us, the store manager that day (whose name I learned to be Craig) came up to us as we had a question regarding a protection plan for the items and the delivery fee. As our last purchase with you was about three years ago, my husband and I were wondering if the process for reporting issues and ordering any replacements was the same, as we had had trouble reaching the appropriate service team with a previous item. Upon asking, the tone of the manager turned insensitive as he mentioned not needing to buy it as “no one was telling us that we needed to” as well as saying that if we wanted to we could take service elsewhere. As I had explained, we had previously had issues fixing an item that we had brought protection for, and alls we were doing was clarifying before deciding if we wanted to purchase the protection or not- which is why his tone came off as alarming as there was nothing said on our part to set him up to speak to us like that. We did not say anything else to him but continued on working with our salesperson to finalize our purchase.

As we had purchased two end tables that were on sale as floor samples, we had asked the salesperson working with us if there was any way we could try to take them with us that day instead of having to go back as we live in another town, but upon them asking another another sales representative (named Dan) if it was possible, he rudely responded to them that we could come back tomorrow. While he did not directly speak to us, he was too busy sitting on his phone to realize that we were a few feet away from them and had heard his comment. We felt embarrassed for the salesperson attending us, as well as (again) disappointed by the lack of customer service, which ended with us not being able to take our purchase home with us that day as Dan was too preoccupied with his phone.

As we later mentioned to our salesperson (who we have continuously gone to over the past 6 years) we were deeply appalled by the behavior, and if it were not for them being the one attending us, we would have immediately canceled our purchase after the comment made by Dan. As we expressed, we could easily take our business elsewhere but continue to shop at your store as we know that the quality of the furniture is better than other competitors. Our salesperson did apologize on behalf of their two team members, as they too recognized that their responses were dissatisfactory, but we have decided to take the suggestion of Craig (the manager) and no longer shop at your stores. As I have continuously mentioned, being a loyal customer for 6 or more years I have never experienced service like I did that day.

I hope you quickly look into this matter and make sure that such an incident is never repeated, as it is customers like us that keep your company in business. Your company has been known to provide good services, and such events tarnish the company name.

The delivery guys were great!!!! Although I wasn't there to meet them when they first came around, they allowed me to get a new delivery slot after they did a few more deliveries. They really worked hard with me to get my mattress delivered. It was delivered and the old mattress removed within three minutes. I would order from R & F again!