Raymour & Flanigan - Phillipsburg Reviews 

175
TrustScore 5 out of 5

4.8

1314 US Highway 22, 8865 Phillipsburg, NJ, US


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Rated 5 out of 5 stars

Anthony in the Phillipsbug N.J. store helped us to find and purchase our furniture in an efficient , professional and personable way . We started talking about our pets sharing experiences etc . We ta... See more

Rated 5 out of 5 stars

Excellent Service from top to bottom. Tech was on time and great. Customer Service is fast. 100% satisfied. Thank you

Rated 5 out of 5 stars

The total customer experience was the best I ever had in all my years. The manager that help me was amazing he was truly wonderful, I had a problem with my original recliner and when I spoke with t... See more

Rated 1 out of 5 stars

Horrible customer service. My daughter and a friend went in to look around, the salesmen at the door ignored them, a woman told them to leave if they weren't going to buy anything. So, she came hom... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 1314 US Highway 22, 8865, Phillipsburg, NJ, United States

  • 9083432115

4.8

Excellent

TrustScore 5 out of 5

175 reviews

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Asks customers to review

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Replied to 0% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(175)

4,288 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Poor customer experience

I would have given this a 1 if it wasn’t for your warehouse employee who helped me load my stuff. My major complaint is that the Sales person, Michele, told me she would add value to my order by personally communicating with me on my order progress. Instead I would get calls that would show up on caller ID being her but instead be someone else at the store. She never ever reached back out. Terrible customer service and a big fat lie. Secondly, since I chose not to pay the ridiculous $200 delivery fee and pick up my furniture, I had to sign that my furniture was good without seeing it. They never took it out of the box which was good for me for picking up and transport but not good when I had to sign off that everything was ok. I could not see the product as it was very heavily packaged. Very poor process and unfair to customers picking up.
Get better Raymor and Flannigan

March 18, 2021
Rated 5 out of 5 stars

very helpful and the manager went out…

very helpful and the manager went out of her way to make the experience great.

March 8, 2021
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Hi Richard! Thanks so much for telling us about your experience. We hope you're enjoying your new furniture! -MR

Rated 5 out of 5 stars

The sales person were very friendly and…

The sales person were very friendly and helpful. My merchandise was delivered on time as scheduled. I’m very pleased with the service.

March 2, 2021
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Hello Maria! Many thanks for your terrific review! We hope you're enjoying your new furniture!

Rated 5 out of 5 stars

Great experience

Was welcomed on arrival sales person was very helpful and knowledgeable.Store was very clean and well stocked. Nice furniture. Good quality

August 30, 2020
Unprompted review
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Reply from Raymour & Flanigan - Phillipsburg

Hi Daphne! Thanks for the kind words! Thank you for shopping with us! -MR

Rated 5 out of 5 stars

Joe Attinello was one of the nicest…

Joe Attinello was one of the nicest sales associates I have ever met!!! There was no pressure with my purchase and he gave me great advise. I would continue to shop at Raymour And Flanagan for future purchases.
Thank you
Doreen Opeikun

July 21, 2020
Unprompted review
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Hi Doreen! Thanks for taking a few minutes to leave us such terrific feedback! We look forward to seeing you again in the near future! -MR

Rated 5 out of 5 stars

Wonderful experience

July 12, 2020
Unprompted review
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Hi Sue! We are happy to hear you had a great experience furniture shopping at Raymour & Flanigan! We hope to see you again soon! -MR

Rated 5 out of 5 stars

Very satisfied with my experience

Very satisfied with my experience, didn’t feel pressured to buy anything, and all my questions were answered before making a purchase.

July 2, 2020
Unprompted review
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Reply from Raymour & Flanigan - Phillipsburg

Hello Mike! It's nice to hear your experience was positive! We hope to see you again soon! -MR

Rated 5 out of 5 stars

Great shopping experience

Great shopping experience. Tom very helpful and experienced.

June 26, 2020
Unprompted review
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Reply from Raymour & Flanigan - Phillipsburg

Hi Virginia! It's great to see your experience was fantastic! Have a great day! -MR

Rated 5 out of 5 stars

Very satisfied with our Beauty Rest Mattress

Our Beauty Rest mattress was delivered Sunday afternoon. We had a very comfortable night sleep. We are very satisfied with our new mattress and box spring. We would recommend the Beauty Rest mattress and box to anyone.

The sales staff and delivery staff were very professional.

March 10, 2020
Unprompted review
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Hi Donna! We want to thank you for taking a few minutes to leave us such wonderful feedback! Thank you for shopping with us! -MR

Rated 5 out of 5 stars

Excellent service

March 6, 2020
Unprompted review
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Hello Jimel! Thanks for your kind review! We hope you enjoy your new furniture! -MR

Rated 5 out of 5 stars

Dave and Kevin are great

Dave and Kevin are great, pleasure to deal with them.

February 25, 2020
Unprompted review
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Hello Patrick! We want to thank you for your incredible review! We hope you're enjoying your new furniture! -MR

Rated 5 out of 5 stars

Staff was amazing last night trying to…

Staff was amazing last night trying to help us configure our sectional layout!

February 13, 2020
Unprompted review
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Reply from Raymour & Flanigan - Phillipsburg

Hello Lynnette! We want to thank you for reviewing your experience with Raymour & Flanigan! We appreciate you shopping with us! -MR

Rated 5 out of 5 stars

Easy shopping

Lovely showroom. Great selection.

February 6, 2020
Unprompted review
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Hi Lynne! We are glad to see you had a great experience furniture shopping at Raymour & Flanigan! We hope you're enjoying your new furniture! -MR

Rated 5 out of 5 stars

Great service & pricing, for quality furnishings!

Our salesman, Mr Schmidt, in the Phillipsburg NJ store, was very professional and extremely helpful. We purchased a high end mattress a few months ago, then went back recently for some family room tables. Good prices and quality furnishings. No pushy sales. Will return!

January 8, 2020
Unprompted review
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Hi Susan! Thanks so much for taking the time to leave us such pleasant feedback! We are looking forward to seeing you again soon! -MR

Rated 5 out of 5 stars

Thank you for the great service

I prefer your stores because I am not followed around the store by sales reps. My husband and I were able to have conversations about pieces without someone eavesdropping and when we had questions, we got fast answers. We came in and purchased same day because we got a great deal without haggling and good customer service.
David at the Phillipsburgh store, is an excellent sales associate. Whole process was done quickly and, we felt, very honestly!

November 22, 2019
Unprompted review
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Hello Laura! Thanks so much for taking the time to leave us such a thoughtful review! We look forward to seeing you again in the near future! -MR

Rated 5 out of 5 stars

great assistance

Dave Schmidt was most helpful without being hovering or pressuring. We appreciated his help and demeanor.

November 20, 2019
Unprompted review
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Hi Lee! It's great to see you enjoyed shopping for furniture with us. Have a great day! -MR

Rated 5 out of 5 stars

Excellent service!

Very good service, quick and efficient!

November 13, 2019
Unprompted review
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Hi Becky! We want to thank you for your incredible review! Thank you for shopping with us! -MR

Rated 5 out of 5 stars

Thank you Dave Newman

November 8, 2019
Unprompted review
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Hello there! We are pleased to hear you enjoyed your experience. We are looking forward to seeing you again soon! -MR

Rated 5 out of 5 stars

Jonathon was great in helping us pick…

Jonathon was great in helping us pick out a mattress. Highly remommend him to anyone shopping at the Phillpsburg store.

October 30, 2019
Unprompted review
Raymour & Flanigan - Phillipsburg logo

Reply from Raymour & Flanigan - Phillipsburg

Hi Nicoll! It's nice to hear you had a wonderful experience with us! We hope to see you again soon! -MR

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