Raymour & Flanigan - Scranton Reviews 

163
TrustScore 5 out of 5

4.8

85 Viewmont Mall, 18508 Scranton, PA, US


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Rated 5 out of 5 stars

Tina in the Scranton store. She took a deep interest in helping me design the livingroom for my new condo, and we communicated extensively by text with pictures and sizing information on the sofas and... See more

Rated 5 out of 5 stars

Zaire B. (Home Furnishing and Sleep Consultant) possessed great knowledge on our Black Beautyrest C-Class Plush mattress with split twin advanced motion TXL bedding questions at Raymour & Flanigan. H... See more

Rated 1 out of 5 stars

I had to go to the store several times just to order this as the first time when I was ready to check out your computers went down and I could not order the merchandise. It was a waste of gas and two... See more

Rated 5 out of 5 stars

We are at the end of a major renovation. We are sleep deprived and stressed out people. Carol, Raymour's Scranton store saved us. She was patient, honest, personable, knowledgeable, and made our shopp... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 85 Viewmont Mall, 18508, Scranton, PA, United States

  • 5703461622

4.8

Excellent

TrustScore 5 out of 5

163 reviews

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Replied to 0% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(163)

3,844 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Enjoyable Shopping Experience

When we entered the building , Somer greeted us with a warm welcome . She was extremely confident and knowledgeable about Selling us the items We needed for our home. She knew right where everything is , which made our shopping experience enjoyable instead of stressful and drawn out. She made shopping easy in a time where masks are uncomfortable. She wasn’t pushy She listened as I explained we bought our furniture from Raymour, and we needed just a few more items to complete our home . My mom and I were happy to have Somer as our saleswoman . And we purchased a couch and a chair . Thank you

October 13, 2020
Raymour & Flanigan - Scranton logo

Reply from Raymour & Flanigan - Scranton

Hi Linda! Thanks for taking the time to leave us such an awesome review! Thank you for shopping with us! -MR

Rated 5 out of 5 stars

Recent shopping experience!

Great showroom with professional and knowledgeable staff to help with any question. Welcome greeting by store manager is a nice touch. Overall, a really nice experience from entering the store to final delivery....

June 28, 2020
Unprompted review
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Reply from Raymour & Flanigan - Scranton

Hello Gabe! Thanks for taking the time to tell us about your experience! We look forward to seeing you again in the near future! -MR

Rated 5 out of 5 stars

Chris B at your Lake Ariel location is…

Chris B at your Lake Ariel location is the best. We use him for all of our furniture needs. He is always so pleasant and helpful.
Great customer service. He should be recognized for his outstanding performance.

March 4, 2020
Unprompted review
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Reply from Raymour & Flanigan - Scranton

Hello Dominique! Thanks for taking the time to leave us such a positive review! We are looking forward to seeing you again soon! -MR

Rated 5 out of 5 stars

Great sales man!

Our sales man was patient, and very helpful. He helped us make the best decision for our family without being pushy.

March 3, 2020
Unprompted review
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Reply from Raymour & Flanigan - Scranton

Hi Julie! Many thanks for your excellent review! Have a great day! -MR

Rated 1 out of 5 stars

Terrible experience bed shopping with…

Terrible experience bed shopping with Mr. Burke. Mislead and decided to go elsewhere. Would be happy to explain so this doesn’t happen to others.

February 19, 2020
Unprompted review
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Reply from Raymour & Flanigan - Scranton

Hi there. We're sorry to see this review from you! We'd like the opportunity to talk with you further to see how we can help. Just email us at rfcare@raymourflanigan.com with more details. -MR

Rated 4 out of 5 stars

Great place to shop

Great place to shop. I needed to replace a mattresss and salesperson did not pressure me while I was testing them out. The price of the mattress was reasonable but they did adjust the price more and that made my mind up to purchase it that day. Very pleasant place to shop and they are always getting new items in.

February 19, 2020
Unprompted review
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Reply from Raymour & Flanigan - Scranton

Hi there. We are glad to hear you had a great experience mattress shopping with us. Thanks for taking the time to share this review! -MR

Rated 5 out of 5 stars

Great job Alex!

Alex, of the Scranton store, is a
very professional salesperson. We will purchase additional furniture and household items from her again.

February 10, 2020
Unprompted review
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Reply from Raymour & Flanigan - Scranton

Hi George! We are delighted to see you had a great experience furniture shopping at Raymour & Flanigan! We hope you're enjoying your new furniture! -MR

Rated 5 out of 5 stars

Dickson City Location

Samantha was great. She was very attentive to our needs. Great communication.

January 27, 2020
Unprompted review
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Reply from Raymour & Flanigan - Scranton

Hi Eric! It's nice to see you had a terrific experience! We look forward to seeing you again in the near future! -MR

Rated 5 out of 5 stars

Great place

Jessica was amazing. So helpful and kind. Very nice store and great selection.

December 26, 2019
Unprompted review
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Reply from Raymour & Flanigan - Scranton

Hi there! It's great to hear your experience shopping at Raymour & Flanigan was enjoyable! Thank you for furniture shopping with us! -MR

Rated 5 out of 5 stars

Liza from Dickson City, PA is the best

We deal with Lisa. We live in Staten Island, New York and have a summer place in the Pocono. We would rather go to Lisa in PA than use the Staten Island branch. Always happy with the amount of choices you give us. Always happy with the merchandise and if not, your company fixed it!

October 23, 2019
Unprompted review
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Reply from Raymour & Flanigan - Scranton

Hi Geraldine! Many thanks for taking the time to leave us such a well-thought-out review about your shopping experience! We hope you enjoy your new furniture! -MR

Rated 5 out of 5 stars

Thank our sales representative Alisha…

Thank our sales representative Alisha who went above and beyond to find material of couch and chair ordered. Tried to order swatch (which was unavailable) and explained quality of furniture. A very pleasant experience all around. Thank you!!

October 22, 2019
Unprompted review
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Reply from Raymour & Flanigan - Scranton

Hi Mary! Thanks for taking the time to leave us such fantastic feedback! We are looking forward to seeing you again soon! -MR

Rated 5 out of 5 stars

The experience was great.

September 22, 2019
Unprompted review
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Reply from Raymour & Flanigan - Scranton

Hi Brian! It's nice to hear you had a fabulous experience shopping with us! We hope you enjoy your new furniture! -MR

Rated 5 out of 5 stars

The saleswoman was very nice

The saleswoman was very nice, not pushy at all, very friendly, informative, and patient with all our questions. Will stop there again when we need more furniture.

September 19, 2019
Unprompted review
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Reply from Raymour & Flanigan - Scranton

Hi Barbara! Thanks so much for telling us about your shopping experience. We hope you enjoy your new furniture! -MR

Rated 5 out of 5 stars

Nice sales woman

Nice sales woman. Not pushy and tried to accommodate delivery.

September 16, 2019
Unprompted review
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Reply from Raymour & Flanigan - Scranton

Hi Elizabeth! It's great to see you had an amazing experience! We hope to see you again soon! -MR

Rated 5 out of 5 stars

From the moment I walked in and was…

From the moment I walked in and was greeted by a very friendly associate and then a very courteous sales person Alicia my experience was welcoming. My favorite though was when I was referred to as a guest and not a customer. Thank you

August 30, 2019
Unprompted review
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Reply from Raymour & Flanigan - Scranton

Hi Leonard! Thanks so much for taking the time to write about your experience with us! We hope you enjoy your new furniture! -MR

Rated 5 out of 5 stars

My honest response is that my…

My honest response is that my interaction with Brian was superb. I wanted to put 5 stars, however I could not push 5. The mattress were delivered as promised and the personnel attention given to me was outstanding.

August 21, 2019
Unprompted review
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Reply from Raymour & Flanigan - Scranton

Hi Mary Ann! We want to thank you for taking a few minutes to leave us such terrific feedback! We are looking forward to seeing you again soon! -MR

Rated 4 out of 5 stars

Very good experience with Ken Ard

Very good experience with Ken Ard. He is knowledgeable and professional. Ken knows the store's inventory and helped me make a better choice than I would have on my own.

August 9, 2019
Unprompted review
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Reply from Raymour & Flanigan - Scranton

Hi Jane. Thanks for sharing this valuable feedback with us. We hope to see you again soon! -MR

Rated 5 out of 5 stars

Carole is always helpful

Carole is always helpful! We look for her every time we shop!!

August 4, 2019
Unprompted review
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Reply from Raymour & Flanigan - Scranton

Hi Desiree! Thanks for leaving us a 5-star review! We appreciate you shopping with us! -MR

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