The people were great. Mike the sales manager, Joseph Santos, supervisor, and Melissa in customer service were great.Helpful, honest, and professional. Will be back for my furniture needs.I sent my ne... See more
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Our sales associate was Joseph, he was very knowledgeable and helped out the multiple times we went into the showroom. We were in the middle of a renovation so needed to hold off on delivery. Josep... See more
I was asked to rate my new furniture experience, but I have not ordered any new furniture in the last few years. I have been trying to get my sectional couch purchased here repaired for months now wit... See more
After having been elsewhere, I decided to stop by the store. Boy am I glad I did! I was greeted as soon as I entered the showroom by a very kind and courteous associate. He was so friendly and extreme... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
100 Highland Avenue, 2771, Seekonk, MA, United States
- 5083366400
4.5
Excellent
277 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Steve Pellerin was fantastic
Steve Pellerin was fantastic. He is kind, knowledgeable and easy to work with.
January 31, 2025
Christine Xavier was very helpful
Christine Xavier was very helpful. Leo in customer pickup was very helpful. I asked Leo to unbox the item (an ottoman)and allow me to inspect it. He did and then he put the purchased item in my vehicle. Excellent!!
January 29, 2025
Reply from Raymour & Flanigan - Seekonk
Dear Stephen Perry,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience at Raymour & Flanigan. It's fantastic to know that Christine Xavier and Leo provided you with the excellent service you deserve. We are proud to have team members who go above and beyond to ensure our customers are satisfied.
Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to Christine and Leo. We hope you are enjoying your new ottoman, and we look forward to welcoming you back to our store in the future.
If there is anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Raymour & Flanigan Furniture and Mattress Store
Reply from Raymour & Flanigan - Seekonk
Hello Steven Sowersby,
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that our salesman was able to provide you with a nice and professional experience. At Raymour & Flanigan Furniture and Mattress Store, we strive to ensure every customer feels valued and well taken care of. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store - Seekonk
Bedroom Furniture
We met with Nichole Soares and she was very helpful with showing us our options for bedroom furniture for our teenage son's room.
January 9, 2025
Reply from Raymour & Flanigan - Seekonk
Hello Andrea Medeiros,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Nichole Soares was able to assist you in finding the perfect bedroom furniture for your teenage son's room. Providing helpful and knowledgeable service is something we strive for, and it's wonderful to know that Nichole delivered on that promise.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our Seekonk store soon!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Pleasant experience
The salesman was very helpful and patient as I tried to purchase a new recliner. The selection was good and the cashing out was uneventful
December 10, 2024
Reply from Raymour & Flanigan - Seekonk
Dear Joseph, Thank you for taking the time to share your experience with us. We're thrilled to hear that our salesman was able to assist you patiently and that you found our selection of recliners to your liking. It's also great to know that the checkout process was smooth and uneventful. We appreciate your feedback and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Raymour & Flanigan
BUYER BEWARE
BUYER BEWARE! If you want to return an item of furniture, R&F will charge you 40% of the item!! Cardi's on the other hand, gives you a "7 day window" to decide if you want to keep the item or not. LOUSY customer service in my opinion. Go elsewhere!!
November 3, 2024
Unprompted review
Reply from Raymour & Flanigan - Seekonk
Hi Agnes,
Thank you for taking the time to share your feedback. We're sorry to hear that you're unhappy with our return policy and customer service. We strive to provide clear information about our policies to ensure our customers can make informed decisions. Your comments are important to us, and we will certainly take them into consideration as we work to improve our services. If you have any further concerns or questions, please feel free to reach out to us directly.
Best regards,
Raymour & Flanigan Customer Care
The over the phone associate for pick…
The over the phone associate for pick up is rude has a attitude and not the friendliest!
December 2, 2024
Reply from Raymour & Flanigan - Seekonk
Dear Maria,
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience with our over-the-phone associate. Providing excellent customer service is very important to us, and we regret that we did not meet your expectations.
We appreciate your input and will use it to improve our service. If you have any further details or concerns, please feel free to reach out to us directly at RFCare@RaymourFlanigan.com with the phone number associated to your account. Be sure to include a brief description of this issue. We hope to have the opportunity to serve you better in the future.
Sincerely,
Ashley F
Raymour & Flanigan Furniture and Mattress Store
Robin our salesman was great !!
November 25, 2024
Reply from Raymour & Flanigan - Seekonk
Hi Shawn,
Thank you so much for your wonderful review! We're thrilled to hear that Robin provided you with excellent service. We appreciate your feedback and look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Great help
She gave me space to look around, then helped me find exactly what I needed!
November 9, 2024
Reply from Raymour & Flanigan - Seekonk
Thank you so much for your review, Meredith! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Seekonk
Thank you so much for your review, Mary! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Staff are amazing
October 30, 2024
Reply from Raymour & Flanigan - Seekonk
Thank you so much for your review, Kay! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Ordering Online was a VERY FRUSTRATING excpeience
I received an email from R&F with this message:
"Don't miss $25 off: thanks for shopping with us!"
"In Stock & Delivered Fast* - Shop Now"
"Use D4JIKS80 at Checkout Your discount code expires on 11-01-2024."
I ordered the Nectar Premier Medium Memory Foam Mattress SKU: 480100393.
Order Total
Subtotal $969.50
Delivery $0.00
Discount $0.00
Gift Card Total $0.00
Recycling Fee $20.50
Sales Tax $67.87
Total $1,037.37
I tried to enter the code at checkout as instructed and it was NOT ACCEPTED. The reason noted was That I needed to spend $500 more.
ATTEMPT 1 (10-20) I interacted with a LIVE Chat agent named Samantha who was totally ineffective and could not determine why code was not accepted. ATTEMPT 2 (10-21) I called the Seekonk, MA store and explained my issue to a grumpy, female Customer Serice rep. She told me that she couldn't help me and that I needed to call the number that was online. During conversation, she noted that she "can only help customers who purchase mattresses from our showroom"
ATTEMPT #3 (10-21) I called the number and spoke ANOTHER less than friendly, female Customer Service rep for almost 29 minutes. She said she "couldn't find the code" that I gave her. I forwarded the R&F email to "cm"at R&F with all of the details related to the discount. She said "information was blacked out...couldn't see code". At this point, the R&F delivery truck was backing up driveway, so I simply gave up and ended the call.
October 20, 2024
Reply from Raymour & Flanigan - Seekonk
Hi Janice. We are so sorry for the poor experience you have had with us. We'd like to get you in touch with our Customer Care team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with your name, the phone number associated to your account and your order details so we can try to resolve this for you. Please be sure to include a brief description of this issue. Thank you!
Reply from Raymour & Flanigan - Seekonk
Dear Igurdal,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our pick-up area staff was able to assist you effectively. Your kind words are greatly appreciated and will be shared with the team. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Recently purchased a recliner and a…
Recently purchased a recliner and a bed. Very happy with sales person Jeremy Pierce. We are enjoying our new furniture. Problem is when the furniture was delivered some damage he was done to a wall when they where bringing the bed to the second floor. Received 2 calls from Scott and was told I should be receiving a call from insurance company. This has not happened. I called and talked to someone in the delivery dept. Scott was on vacation and the girl I spoke with said she was going to check into this incident and get back to me. This also did not happen.
September 24, 2024
Unprompted review
Reply from Raymour & Flanigan - Seekonk
Hi Bruce. We are so sorry for the poor experience you have had with us. We'd like to get you in touch with our Customer Care team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with your name, the phone number associated to your account and your order details so we can try to resolve this for you. Please be sure to include a brief description of this issue. Thank you!
Reply from Raymour & Flanigan - Seekonk
Thank you so much, Paul, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Reply from Raymour & Flanigan - Seekonk
Hello Susan Rivers Thank you for leaving this 5-star rating! We hope you're enjoying your new furniture!
Ray greeted us and let us know to look…
Ray greeted us and let us know to look around and that he would help us out in any way. We never felt pressured and were very impressed by your merchandise. My friend and I both found exactly what we wanted and purchased them that day. This is the only furniture store that I will go to in the future! The date was Sept.07,2024
September 7, 2024
Reply from Raymour & Flanigan - Seekonk
Dear Mary,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Ray provided you with a welcoming and pressure-free environment. It's fantastic that both you and your friend found exactly what you were looking for. We take great pride in our merchandise and are delighted to know that we have earned your trust and future business. We look forward to serving you again!
Warm regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - Seekonk
Dear Steven,
Thank you so much for your wonderful review! We're thrilled to hear that you had an outstanding experience with our saleswoman. Providing exceptional service is our top priority, and it's always gratifying to know when we've succeeded. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Jeremy was amazing
Jeremy was efficient, extremely helpful, and even helped us figure out the size of our previous furniture to ensure that we don’t buy any furniture that didn’t fit our room. Thank you Jeremy
September 1, 2024
Reply from Raymour & Flanigan - Seekonk
Dear Antonio,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Jeremy was able to assist you efficiently and help you find the perfect furniture for your space. Your kind words and high rating mean a lot to us. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Good customer service
August 31, 2024
Reply from Raymour & Flanigan - Seekonk
Hi Louis,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our customer service. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
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