The people were great. Mike the sales manager, Joseph Santos, supervisor, and Melissa in customer service were great.Helpful, honest, and professional. Will be back for my furniture needs.I sent my ne... See more
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Our sales associate was Joseph, he was very knowledgeable and helped out the multiple times we went into the showroom. We were in the middle of a renovation so needed to hold off on delivery. Josep... See more
I was asked to rate my new furniture experience, but I have not ordered any new furniture in the last few years. I have been trying to get my sectional couch purchased here repaired for months now wit... See more
After having been elsewhere, I decided to stop by the store. Boy am I glad I did! I was greeted as soon as I entered the showroom by a very kind and courteous associate. He was so friendly and extreme... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
100 Highland Avenue, 2771, Seekonk, MA, United States
- 5083366400
4.5
Excellent
277 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 0% of negative reviews
Typically replies within 24 hours
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Is this sale non-refundable?
Well I received it but it's not the color that was portrayed online nor the thickness. It's way thicker than what was online. I haven't opened it yet because I believe I read "once it's opened it non-refundable?" I'd like to exchange it for the beige one instead, but wonder is that even possible seeing it was in sale when I purchased it? It's a good quality rug for the money I paid it's just not what it looked like online. Happy/not happy! Can it be exchanged?
August 21, 2024
Reply from Raymour & Flanigan - Seekonk
Dear Cynthia,
Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you find the rug to be of good quality. We understand how important it is for the product to meet your expectations, especially when it comes to color and thickness.
We apologize for any inconvenience caused by the discrepancy between the online portrayal and the actual product. We strive to provide accurate representations of our items and will certainly look into this matter to improve our online descriptions.
Regarding your concern about exchanging the rug, we recommend reaching out to our customer service team directly. They will be able to provide you with detailed information on our policies and assist you with any questions you may have.
Best regards,
Raymour & Flanigan Customer Care Team
Very nice people to deal with
August 20, 2024
Reply from Raymour & Flanigan - Seekonk
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you found our team pleasant to work with. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Fantastic customer service!
Emily was amazing and she did a fantastic job. Not only professional but she went above and beyond to make sure my needs were met during the time I was there, but also the day after when she texted me in order to schedule the delivery. Thank you Emily for your fantastic customer service. Highly appreciated! Maria Livramento
August 18, 2024
Reply from Raymour & Flanigan - Seekonk
Dear Maria,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Emily provided you with exceptional service and went above and beyond to meet your needs. Your kind words and appreciation mean a lot to us and will certainly be shared with Emily and the rest of our team. We look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Store
Bill and Terry were great to work with
Bill and Terry were great to work with. Everything went smoothly
August 18, 2024
Reply from Raymour & Flanigan - Seekonk
Dear Sherri,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Bill and Terry provided you with excellent service and that everything went smoothly. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Great salesperson
Great salesperson. She took the time to present options with out sales pressing.
August 12, 2024
Reply from Raymour & Flanigan - Seekonk
Hi Christine,
Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that you had a positive experience with our salesperson. It's wonderful to know that she was able to present options without making you feel pressured. We strive to provide a comfortable and informative shopping experience for all our customers. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Ray was great and very knowledgeable…
Ray was great and very knowledgeable and helpful.
August 11, 2024
Reply from Raymour & Flanigan - Seekonk
Hi Diane,
Thank you so much for your wonderful review! We're thrilled to hear that Ray provided you with knowledgeable and helpful service. We strive to ensure every customer has a great experience, and it’s fantastic to know Ray hit the mark. If you need any further assistance, please don't hesitate to reach out. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Went into the store to try out the…
Went into the store to try out the furniture. Christine the sales person was very helpful.I ended up buying it from home with her help. Made is easy!
August 1, 2024
Reply from Raymour & Flanigan - Seekonk
Hi Jason,
Thank you so much for your wonderful review! We're thrilled to hear that Christine was able to assist you both in-store and from home, making your shopping experience easy and enjoyable. We hope you love your new furniture and look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
No pressure sales techniques.
No pressure sales techniques.
We were just looking but decided to make a purchase as a result.
July 31, 2024
Reply from Raymour & Flanigan - Seekonk
Hi David,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you felt no pressure while browsing and that you ultimately decided to make a purchase with us. Our team strives to create a comfortable and welcoming environment for all our customers. Enjoy your new furniture, and we hope to see you again soon!
Best regards,
The Raymour & Flanigan Team
The promised delivery date was not met.
July 20, 2024
Reply from Raymour & Flanigan - Seekonk
Dear Aires,
Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the delay in your delivery. We understand how important timely delivery is and regret that we did not meet your expectations. Your experience is important to us, and we will use your feedback to improve our services. If you have any further concerns, please feel free to reach out to our customer service team.
Sincerely,
Raymour & Flanigan Furniture and Mattress Store
You must go into showroom and go to…
You must go into showroom and go to customer service desk to check in before going to the customer pickup area
July 8, 2024
Reply from Raymour & Flanigan - Seekonk
Hi, Suzan. Thanks for sharing this 5-star rating. We hope to see you again soon, thank you for being a customer with Raymour & Flanigan!
My husband and I visited your store on…
My husband and I visited your store on 2 separate occasions purchasing furniture each time with the assistance of Mauria Folger. She made it pleasant and efficient providing guidance and gentle suggestions as she assisted us in navigating our way around the store. We felt in control and confident with our choices.
No pressure and no sales jargon.
July 7, 2024
Unprompted review
Reply from Raymour & Flanigan - Seekonk
Thank you so much for your review, Ashwin! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
We purchased five rooms of brand new…
We purchased five rooms of brand new furniture 2 years ago we paid cash it was delivered on June 30th the couch pilled up from us sitting on it the recliner had collapsed in the seat and a captain's chair had broken on the spokes they replaced the couch they replaced the recliner they brought me a side chair instead of a captain's chair I sent that back now they are insisting I don't have the Platinum protection which I do and Debbie in their little department has decided because that she has two months from a puppy she's not going to replace that she will be replacing that chair for all of the furniture
July 5, 2024
Unprompted review
Reply from Raymour & Flanigan - Seekonk
Hi Brenda. We are so sorry for the poor experience you have had with us. We'd like to get you in touch with our Customer Care team to help resolve this issue. Please email us at rfcare@raymourflanigan.com with your name, the phone number associated to your account and your order details so we can try to resolve this for you. Please be sure to include a brief description of this issue. Thank you!
We received outstanding customer…
We received outstanding customer service by Omar at the Seekonk store.
He was informative and gave us his full attention without pressure.
July 1, 2024
Reply from Raymour & Flanigan - Seekonk
Thank you so much for your review, Christine! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Salesman. Top shelve man
Salesman was gentleman at all times very knowledgeable and helpful
June 26, 2024
Reply from Raymour & Flanigan - Seekonk
Hello Dennis Pina We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Outstanding Service
Mauria spent so much time with me over a few days to find all the right pieces for our new home. Her friendly personality and service was outstanding. Along with Mauria, I had Kafir's decorating expertise which made for an incredible team. Can't wait for the items to be delivered!
June 18, 2024
Reply from Raymour & Flanigan - Seekonk
Hello Ronni We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
Reply from Raymour & Flanigan - Seekonk
Hello Joseph Silva! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Omar was wonderful in helping us in…
Omar was wonderful in helping us in every way. He was patient, honest, helpful and pleasant. When I asked him for his opinion he was glad to give us professional advice. Thank you again Omar. I’ll be sure to come back and ask for you.
May 20, 2024
Reply from Raymour & Flanigan - Seekonk
Hello Karon Paiva! Thank you for your feedback. Thank you for your kind words, we are pleased to know that our sales associates went above and beyond for you! We hope you're enjoying your new furniture. Thank you!
salesman was excellant
May 20, 2024
Reply from Raymour & Flanigan - Seekonk
Hello Gerald Rochefort! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
Omar
Omar, from the Seekonk location, was amazing. He never made me feel pressured and had a very friendly persona. On top of that, the delivery team did amazing! Great job!
May 20, 2024
Unprompted review
Reply from Raymour & Flanigan - Seekonk
Hello Bree Freitas! Thank you for your feedback. We're so glad you had a positive experience while shopping with us! We appreciate the 5-star rating!
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